Public Service Commission. Learning & Development Calendar

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Public Service Commission

Learning &

Development

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It’s your public service.

Engage. Learn. Grow.

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Commissioner’s Message

Developing our employees and leaders in times of transition has never been more important. With over 10,000 dedicated employees across the province, we know that investing in the development of our people benefits all of Nova Scotia. Our Corporate Learning Centre is dedicated to fostering a culture of learning that inspires and supports engagement, growth and development for you, your team and the public we serve. We recognize that learning takes place in the classroom, online and in your teams. The sharing of knowledge, ideas and experience is critical to our success. In the coming year, we are excited to be making greater use of the many options for learning that are available. We also recognize that the challenge of leadership has changed in significant ways. Understanding self and being a transformational, authentic leader at all levels of the organization is paramount. Our leadership development programs reflect this shift and have incorporated an emphasis on self-awareness, building resilience, managing through transition, coaching, communication and systems thinking.

We are proud to provide you with high-quality learning programs, instructors, facilities and services designed to meet your needs, help build your careers and assist you in supporting government’s goals and priorities. I encourage all employees to browse the calendar, make a commitment to your own development and talk to your managers about opportunities. Think about what you

Choose Your

Learning Path

Page 8

Orientation

Corporate New Employee Orientation Program

Manager QuickStart Program

Manager Orientation and Development Program

Page 9

Professional Development

New Courses

Mandatory Training

Classroom and E Courses

Page 34

Certificates

Manager Orientation and Development Program

Leadership Development Program

Administrative Professional Program

Page 36

Leadership Development

Supervisor Program

Manager Program

Executive Program

Page 8

Registration

novascotia.ca/psc/employeecentre/training/

Learning and Development Calendar

novascotia.ca/psc/employeecentre/training/

Public Service Commission

Corporate Learning Centre

World Trade & Convention Centre

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Marcel McKeough

Executive Director, Culture & Heritage Development Division

“The best support we can give our officers, managers and directors is the chance to learn more about our government’s operations while meeting colleagues from other departments. Programs at the PSC are tailored to our needs and designed to foster an effective, efficient and professional public service for Nova Scotia.”

Donald James

Executive Director, Geoscience and Mines Branch

“I was very happy to support Gena’s participation in the Adminis-trative Professionals Certificate Program. Those who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be vital to providing and continuously improving the very best service to Nova Scotians. And for all of us, a commitment to lifelong learning helps us stay forever young.”

Cynthia Parsons

Operations Manager, Halifax Region

Employment Nova Scotia, Labour and Advanced Education

“As a new manager and a new employee to the Provincial Government, I found the Leadership Development Program I participated in to be invaluable, providing an operational and theoretical foundation. As a manager of people, I value the broadened perspective that the programs have offered to employees who have taken them.”

Justin Huston, Executive Director, Office of Aboriginal Affairs

“I am proud to sponsor three emerging leaders from our office to participate in the Leadership Development Program. The experience, skills and confidence I gained through this program have been extremely valuable in my own career development, and fundamental in my current role as Executive Director of the Office of Aboriginal Affairs. It is important to me to build and support a dynamic and competent team, and I see the Leadership Development Program as the benchmark within the public service for cultivating and

developing passionate leaders.”

Jennifer Guitard

Manager, HR Systems and Information Management

“The Corporate Learning Centre programs are an investment that makes sense. The programs prepare our teams by providing staff with timely opportunities to expand their knowledge, practice new skills, and collaborate with other government employees. This leads to better quality results, and increases our ability to serve our clients.”

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Christopher Shore, Director, Arts Nova Scotia

“Joining government as the director of a new agency is an exciting and challenging prospect. The Manager Orientation and Development Program provided me with a thorough introduction and overview to the workings of government. Policy, finance, human resources – it’s all covered. It really helped me understand how I could better use the experience and skills I was bringing to the job in, what was for me, a very new environment.”

Gena Leger Gendron

Executive Assistant, Geoscience and Mines Branch

“I have been a public servant for almost 27 years and the last 15 years with the Department of Natural Resources have been the best. I enjoyed the opportunity to learn, expand my knowledge and

experience through the Administrative Professional Program offered by the Corporate Learning Centre. In addition, the new friends you make are invaluable and the comradery with your peers is priceless.”

Beatrice Croxen, Program Officer, Labour and Advanced Education

“The Supervisor Leadership Development Program has

enhanced my abilities to effectivity collaborate, and understand the different dynamics within my team, other government departments, and the people I assist on a daily basis. The detailed course content, and delivery structure kept me engaged and always looking forward to the next sessions.”

Heather Ternoway Policy & Research Analyst, Office of Aboriginal Affairs Carol Ann MacNeil Rolls

Senior Negotiation Advisor, Office of Aboriginal Affairs

Beata Dera, Senior Consultation Advisor, Office of Aboriginal Affairs

“The provincial government working environment is dynamic, complex and continually evolving. Our success is dependent upon engaging the hearts and minds of our workforce through quality leadership. We look forward to developing our skills so that we can be that kind of leader.”

Kelly Conrad, Business Process/Change Management Consultant HR Systems and Information Management

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CERTIFICATE PROGRAMS ... 34

Manager Orientation and Development Program ...35

Leadership Development Program...36

Supervisor Program ...36

Manager Program ...36

Executive Program ...36

Administrative Professional Program ...38

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Registration

TO REGISTER OR LEARN MORE

novascotia.ca/psc/employeecentre/training/

On this web page, you will find the most current information and everything that you need to register online:

Learning Environment Login

Course listings, including: dates, times, fees, location, description, etc.

Registration FAQs

Accessing Learning Records LearnNet Transcript Request Form Help Documents

Internet Explorer Requirements Who to Contact for Support

MANAGER APPROVAL AND COST CENTRE INFO

Please remember, you need your manager or supervisor’s approval prior to registering. And if there is a course fee, you will be asked for your division’s Cost Centre, Business Area, and G/L numbers.

TECHNICAL SUPPORT Email Online.Learning@nscc.ca Phone 902-491-1710 Toll Free 1-877-491-6774 PROGRAM SUPPORT Email RegistrarTraining@novascotia.ca Phone 902-424-8384 Fax 902-424-0755

LEARNING AND DEVELOPMENT CALENDAR

novascotia.ca/psc/employeecentre/training/

PUBLIC SERVICE COMMISSION CORPORATE LEARNING CENTRE World Trade & Convention Centre 1800 Argyle Street, 4th Floor PO Box 943, Suite 402 Halifax NS B3J 2V9

Orientation Programs

We want to get you off to the best start! Orientation builds pride in public service, and an understanding of how Govern-ment best serves the citizens of Nova Scotia. Orientation quickly allows you to become a contributing member of your new team. Additionally we recognize that new managers (and experienced managers who are new to government) re-quire additional skills and knowledge specific to the govern-ment context in order to successfully lead their teams. We are pleased to offer our employees three programs to assist you with your transition:

CORPORATE NEW EMPLOYEE ORIENTATION PROGRAM gives you an overview of the workings of government along with specific information to assist anyone who is new to government. This program incorporates a blend of online and classroom learning.

MANAGER QUICKSTART PROGRAM is just in time learn-ing which provides you with basic information about your responsibilities as a manager. This program is a blend of e-learning and interactive webinars to ensure you can get key information early in your new role and participate from wherever you may be located. See page 31 for more detailed information.

MANAGER ORIENTATION AND DEVELOPMENT PROGRAM is an in-depth certificate program where you gather to meet colleagues in similar roles and hear important information from government experts. You will build essential skills and knowledge in core management functions such as recruit-ment, labour relations and much more. This program uses a classroom format to allow you to share your experience and promote relationship building with your peers. See page 35 for more detailed information.

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Professional

Development

The Corporate Learning Centre offers a diverse range pro-fessional development programs designed to help you build your skills and career in the public service.

NEW COURSES

This year, we are excited to offer 5 new courses in the calendar. Register early! • Self-Managed Career Program

• Sexual Orientation and Gender Identity 101 • Becoming an Ally

• The Working Mind: Mental Health & Wellness in the Workplace

• Manager QuickStart Program MANDATORY TRAINING

All employees and managers are required to take the following mandatory corporate training:

Employees

• Diversity and Employment Equity • Respectful Workplace for Employees

• Introduction to Occupational Health and Safety

Managers and Supervisors

• Respectful Workplace for Managers

• Occupational Health and Safety for Managers and Supervisors

Note: Your department may have additional mandatory course requirements beyond those listed here. Please speak with your manager/supervisor, Human Resource Division, and your Joint Occupational Health and Safety Committee.

CLASSROOM LEARNING

Minimize your time away from the office by taking classroom courses that range from a half day to 2 days. Our Corporate Learning Centre offers quality client service, modern

E COURSES

Take advantage of the opportunity to learn at your own pace without leaving your office! There is no charge to take most online learning modules.

To register or learn more:

novascotia.ca/psc/employeecentre/training/

E Courses:

Alternative to Mandatory Classroom Learning

• Introduction to Occupational Health and Safety • Respectful Workplace for Employees

• Respectful Workplace for Managers

E Courses: Employee Online Learning Modules

• Résumés: Promoting Yourself in Writing • Interviews: Promoting Yourself in Person • Professional Development Planning • Attendance Management for Employees

E Courses: Manager Online Learning Modules

• Attendance Management for Managers and Supervisors

• 1.0 Performance Management Overview • 2.1 Recruitment and Selection: Policy Overview • 2.2 Recruitment and Selection: Process Overview • 3.0 Procurement Overview

• 4.1 Financial Management: Introduction Overview • 4.2 Financial Management: Budgeting and Forecasting Overview

• 4.3 Financial Management: Navigating SAP Overview • 4.4 Financial Management: Accounting

Within SAP/Recording Transactions Overview • 5.0 Coaching

E Courses: Manager QuickStart Program

• Seven online training modules and seven live webinars WHO SHOULD ATTEND? ALL EMPLOYEES Please refer to the course description, under Who Should Attend, for the intended target audience.

NEW

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COURSES

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Career Fit

Linking Who You Are

With What You Do

COURSE LENGTH: ½ day PRICE: $70

Ever feel as if your work doesn’t ‘fit’ you – or you don’t ‘fit’ it? This workshop will help you discover how you can feel more of a connection between who you are and what you do. You’ll begin the process by reflecting on your skills, interests, values and personal characteristics. You will examine what activities you are drawn to, what keeps you engaged and energized, and what gives you the greatest satisfaction in your work. Armed with this knowledge about yourself, you will be able to make future career decisions more confidently.

CONTENT

In this half-day workshop, you will:

• Reflect about your career to this point

• Assess your owns skills, interests, values and personal characteristics

• Think about and discuss what’s working and what isn’t • Consider your next steps – whether staying in your

current role or seeking a new one WHO SHOULD ATTEND

All employees who would like to explore what type of work would be the best fit for them.

DATES OCT 27, 2015 QUESTIONS

Contact Susan Osborne at 424-2968 or susan.osborne@novascotia.ca.

TO REGISTER OR LEARN MORE

http://novascotia.ca/psc/employeecentre/training/

Career and Retirement Courses

What’s Possible?

Exploring Career Options

Looking to make a change but not sure the best direction for you? Designed for those who are clear about their inter-ests and abilities, this workshop will discuss active steps a person can take to move their career forward. You will ex-amine ways to conduct career-related research and inform yourself so that you can match your interests and abilities with opportunities. You’ll also learn how to effectively tap into the people who can support you in your growth. CONTENT

In this half-day workshop, you will:

• Examine effective ways to explore growth opportunities – whether in your current role or a new one

• Take stock of your existing network and learn how to expand it

• Discover simple strategies to promote your strengths to others

• Learn how to make informed decisions for your career PRE-REQUISITE

A good understanding of ‘who you are’ – your skills, inter-ests, values and personal characteristics.

WHO SHOULD ATTEND

All employees who would like to explore their career options.

DATES JAN 26, 2016 QUESTIONS

Contact Susan Osborne at 424-2968 or susan.osborne@novascotia.ca.

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Self-Managed

Career Program

COURSE LENGTH: five half-day modules PRICE: $300

In today’s complex and ever-changing world, it has become necessary to manage your own career. Yet how do you do this? And where do you start? Designed as a series of interconnected modules with practical exercises between sessions, the Self-Managed Career Program provides valuable tools, guidance and time dedicated to developing your career. You will engage in self-assessment to identify your interests and strengths, and discover new ways to develop your career in a meaningful way. You’ll also learn how to create an effective development plan with attainable action steps, and to illustrate your skills and experience through a portfolio. By completing this program, you will gain a clearer vision of your career goals and the skills to take ownership of your career journey.

CONTENT

The program consists of five half-day modules – we ask participants to commit to attend all sessions:

• Session 1: Self-Assessment for Career Development • Session 2: Competencies and Career Progression • Session 3: Career Development Planning

• Session 4: Portfolio Development • Session 5: Career Next Steps WHO SHOULD ATTEND

All employees who would like to learn how to manage their own career.

DATES Program 1: OCT 8, 2015 NOV 5, 2015 DEC 3, 2015 JAN 14, 2016 FEB 3, 2016 QUESTIONS

Contact Susan Osborne at 424-2968 or susan.osborne@ novascotia.ca.

TO REGISTER OR LEARN MORE

Retirement Planning

COURSE LENGTH: 2 days PRICE: $385

This two-day course is for employees of the Nova Scotia Government who wish to effectively plan for retirement to ensure financial security, maintain a comfortable lifestyle, and prepare for a period of adjustment that should not be underestimated. Many retirees may live one third or more of their lives in retirement. Therefore, it’s important to understand your options and make informed decisions about your future. This seminar is a ‘must’ for those too busy to think about tomorrow but believe that good planning is the key to a successful retirement.

CONTENT

• Hear experts explain the various pension plans (including Superannuation, Canada Pension Plan, and Old Age Security)

• Learn about budgeting and investment options, and the impact on personal income tax

• Increase understanding of the legal aspects of wills, estate planning and powers of attorney

• Better understand the psychological issues/challenges when making the transition to retirement.

• Receive a list of resources for future reference WHO SHOULD ATTEND

Recommended for employees from their 30’s onward to retirement. DATES Halifax SEP 24-25, 2015 OCT 1-2, 2015 NOV 5-6, 2015 NOV 12-13, 2015 NOV 26-27, 2015 DEC 3-4, 2015 JAN 28-29, 2016 FEB 4-5, 2016 MAY 12-13, 2016 MAY 19-20, 2016 JUN 2-3, 2016 JUN 23-24, 2016

TO REGISTER OR LEARN MORE

http://novascotia.ca/psc/employeecentre/training/ Program 2: FEB 17, 2016 MAR 23, 2016 APR 20, 2016 MAY 25, 2016 JUN 23, 2016 Regions SEP 17-18, 2015 OCT 29-30, 2015 MAY 26-27, 2016 JUN 16-17, 2016

Career and Retirement Courses

NEW

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Writing to Inform,

Persuade and Engage

Successful communicators are efficient and effective. They get the job done quickly and well. Effective communication, whether in writing or orally, must be understandable, relevant, and concise. This course will look at how you can write and speak in a way that commands both attention and interest. It will explore how to engage and motivate readers and listeners while helping to achieve your communication goal and build goodwill.

The seven principles of effective communication will be reviewed and discussed within the context of the provincial government. Recommended templates for the four types of communication done in the workplace – routine news, good news, bad news, and persuasive communication – will be provided. Participants will also try their hand at an elevator pitch.

CONTENT

• How to write and deliver messages that are clear, accurate, and compelling

• The communication process and its most important element

• How to analyze and think through a communication issue then respond appropriately

• How to engage readers in what you’re writing and saying

• How to keep your communication concise without overlooking important details

• How to build rapport and trust with readers and listeners

WHO SHOULD ATTEND

Anyone who spends a lot of time communicating will benefit from looking at their skills with a fresh perspective. DATES

OCT 28-29, 2015

Effective Facilitation

Skills For Work Groups

COURSE LENGTH: 1 day PRICE: $230

Facilitation is an art, science, craft and profession. It has been called the “core competency of the 21st century” and is often the skill most directly linked to team and organizational success. This one-day course is designed to give those who facilitate meetings, problem solving sessions and community engagement sessions the opportunity to develop important facilitation skills – from designing good group process to facilitating the process and transcribing the results. Included is one year of access to an online refresher course and post-workshop coaching. CONTENT

This workshop will improve your ability to: • Clarify the role of the facilitator • Design an effective group process • Maximize group participation

• Handle audience questions and comments

• Intervene diplomatically in group work and observe group dynamics

• Use facilitation techniques WHO SHOULD ATTEND

Employees who facilitate meetings, group problem solving sessions and/or community engagement sessions. DATES

JAN 28, 2016

TO REGISTER OR LEARN MORE

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Presentation Skills

Speaking with Impact

This program is designed for anyone who deals with people. The premise is that people in various organizational settings are often at a loss when it comes to understanding the fundamental elements of written and spoken communication. They are further hampered by lack of understanding when it comes to the patterns of miscommunication, and/or how to prevent miscommunication from happening in the first place. CONTENT

• Overcome nerves by discovering your authentic voice • Learn a technique (TalkitOut™) to help create effective

presentations

• Speak with confidence and credibility, and use language that is clear and persuasive

• Understand the power of non-verbal communication • Use stories to make presentations memorable

• Maximize the impact of slide-based presentations such as PowerPoint

WHO SHOULD ATTEND

Anyone wanting to learn more about speaking or improving their presentation skills.

DATES NOV 25, 2015

Navigating Difficult

Conversations

This interactive training is designed for all employees, managers, and supervisors who wish to become more comfortable and competent in navigating difficult conversations with colleagues and clients. Participants will learn the transformative view of conflict, and practice the fundamentals of listening/responding that help us stay respectful and productive in the midst of conflict.

CONTENT

• Learn ways to ‘tune in’ to what is happening in conflict situations, so to respond skillfully versus react or avoid • Discover your own conflict ‘style’ and how that may

impact you and others

• Practice conversational strategies that counteract defensiveness and blame, and encourage

empowerment and recognition

• Apply these strategies to your own work scenario – working privately or together with peers

WHO SHOULD ATTEND

Any employee, manager, or supervisor interested in becoming more confident and competent in handling workplace conflict.

DATES DEC 1, 2015 MAR 31, 2016

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Beyond Conflict

Most of us deal with problems and conflicts at least some of the time in ways that do not produce optimal results. The causes of organizational conflicts vary, but they generally stem from basic differences in the way individuals and their work teams perceive their relationships and carry out their work. You can learn skills to achieve better outcomes with short and long term decision making, problem solving, and resolving conflict. This skill set enhances your ability to work well with others and to more easily reach agreement with the people working around you.

CONTENT

• Dramatically reduce the cost of conflict

• Build effective problem solving and conflict resolution skills

• Turn adversarial relationships into partnerships • Learn about the dynamics of interpersonal

relationships, particularly in conflicted situations • Improve practical problem solving skills

• Gain a better understanding of the elements of building and maintaining a long term climate of trust

WHO SHOULD ATTEND

This two-day course is suitable for anyone interested in building effective problem solving and conflict resolution skills.

DATES

MAR 22-23, 2016

Diversity and

Employment Equity

This mandatory, one-day course is an introduction to diversity and employment equity. It explores this topic through a variety of learning activities, including videos, small group discussion, large group discussion and short presentations. The course is designed to help participants understand typical patterns of behaviour when some people in a workplace are different from the majority. It introduces the language and concepts of diversity, along with strategies for equity and inclusion.

CONTENT

• Understand typical patterns of behaviour when some people in a workplace are different from the majority • Understand diversity concepts

• Explore strategies for equity and inclusion WHO SHOULD ATTEND

This course is mandatory for all employees. DATES Halifax SEP 30, 2015 OCT 28, 2015 NOV 30, 2015 JAN 27, 2016 FEB 22, 2016 MAR 30, 2016 APR 28, 2016 MAY 25, 2016 JUN 20, 2016 Regions JUN 2, 2016 JUN 9, 2016 JUN 23, 2016

http://novascotia.ca/psc/employeecentre/training/

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Diversity for Leaders

Diversity management competencies are no longer ‘a nice to have’, but instead are now viewed as essential requirements for leaders of the future. Organizations are increasingly realizing that the ‘one size fits all’ model is no longer reasonable in a dynamic and increasingly diverse labour market. Leaders play a critical role in assisting organizations to achieve diversity and to compete in the dynamic global market. Therefore, it is of paramount importance that managers be prepared to adapt to the changes, challenges and opportunities associated with implementing and integrating workplace diversity within their management practices. This interactive session is designed to enhance key leadership competencies for managing an increasingly diverse workforce that will ultimately improve personal, employee, client service and organizational performance.

CONTENT

• Learn about the personal and professional dynamic of diversity in the workplace

• How to maximize the benefit of diversity in the workplace

• Acquire new perspectives and strategies for working through the complexities of workplace diversity • Give voice to silent diversity issues and identify the

internal/external impacts

• Identify ways to translate learning into practice WHO SHOULD ATTEND

Managers, supervisors and people who lead teams. DATES

DEC 2, 2015 FEB 23, 2016

Sexual Orientation and

Gender Identity 101

COURSE LENGTH: 1 day PRICE: free

Regardless of our roles, we all have a responsibility to encourage and create a more inclusive workplace culture. This includes developing an understanding of key concepts and experiences related to lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) communities. You will learn about the language of the LGBTIQ communities. Learners will delve into different ways of looking at sex, gender and gender identity, and sexual orientation leaving with a new understanding of old concepts. People taking this course should expect to explore and challenge assumptions and privileges and leave with a different understanding of how this affects experiences in the workplace and at home. Whether your goal is to provide better service to a growing and diverse public, or to interact in a more affirming manner with colleagues and the public, expect to leave with greater understanding of LGBTIQ communities.

CONTENT

• Improve knowledge and comfort with using respectful and affirming language

• Increase awareness of diverse sexual orientations, sexes, and gender identities and expressions

• Understand socio-cultural and historical contexts and experiences of LGBTIQ communities

• Increase understanding of homo-/bi-/trans- phobias, heterosexism, and cisgenderism

• Increase understanding of privilege and intersectionality

WHO SHOULD ATTEND All employees. DATES OCT 19, 2015 NOV 27, 2015 FEB 16, 2016 MAY 17, 2016 QUESTIONS

Contact Laura Barbour at 237-1412 or laura.barbour@novascotia.ca.

TO REGISTER OR LEARN MORE

Diversity, Culture, Heritage & Language Courses

NEW

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Becoming an Ally

Becoming an Ally is part of the Positive Spaces Initiative training for those who are interested in leading and inspiring change in their workplaces to provide safe, inclusive, and affirming spaces and experiences for lesbian, gay, bisexual, transgender, intersex, and queer (LGBTIQ) employees and the public. This course challenges learners to go beyond recognizing oppression and inequality and to examine and develop collaborative ways of challenging and changing these issues. Learners will explore what it means to be a Positive Spaces Ally and how to put the knowledge, skills, and attitudes into practice.

CONTENT

• Increase self-awareness of values, biases, and

attitudes toward diverse sexual orientations, sexes, and gender identities

• Increase capacity/skills related to challenging subtle and overt forms of bi-/homo-/trans- phobias, heterosexism and cisgenderism in individual behaviours and systemic practices and policies • Increase awareness and understanding of

competencies related to being an Ally

• Build connections and relationships between Allies to enable them to work together to positively influence the work environment.

PRE-REQUISITE

Sexual Orientation and Gender Identity 101 WHO SHOULD ATTEND

Any employee who is interested in becoming an Ally through the Positive Spaces Initiative

DATES NOV 16, 2015 JAN 29, 2016 APR 27, 2016 JUN 16, 2016 QUESTIONS

Contact Laura Barbour at 237-1412 or laura.barbour@ novascotia.ca.

http://novascotia.ca/psc/employeecentre/training/

Understanding the

Aboriginal Context

In Nova Scotia

Nova Scotia has a vibrant and culturally rich Mi’kmaw community. In this full day workshop, participants will work together to begin building a strong foundation (or reinforcing the one you already have) of knowledge around understanding the Mi’kmaq context here in Nova Scotia. Discussions will focus on the complex historical and contemporary issues impacting Aboriginal society. As a public servant, you will leave this session with a stronger sense of how important it is to better understand Nova Scotia’s Aboriginal communities and how this knowledge improves your work.

CONTENT

• Better understand the demographics and geography of Mi’kmaw communities

• Improve your engagement techniques in your work with Mi’kmaw communities and organizations • Reinforce your level of cultural awareness • Learn how to contribute to a culturally respectful

workplace

WHO SHOULD ATTEND

All public servants should consider attending this workshop. DATES OCT 6, 2015 NOV 19, 2015 FEB 10, 2016 LOCATION

Nova Scotia Office of Aboriginal Affairs, Duke Tower, 5th floor, Halifax, NS

COURSE INFO & TO REGISTER

For course inquiries and registration,

please contact OAA@gov.ns.ca or 424-7409. Registration will begin on September 1, 2015. Note: $75 cancellation fee.

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Acadie at a Glance

Acadie at a Glance is an interactive workshop created to help government employees better understand and appreciate the cultural identity and heritage of the

Acadians and francophones of Nova Scotia. Practical tools are provided to help you contribute to French-language services development and delivery. Offered in English. WHO SHOULD ATTEND

Employees who want a better understanding of the Acadian culture and French-language services in Nova Scotia. Employees who want to increase their cultural competency.

QUESTIONS

Contact Acadian Affairs at 902-424-5973 or 902-424-0497 or bonjour@novascotia.ca.

http://novascotia.ca/psc/employeecentre/training/ or call Acadian Affairs for a custom session at a mutually convenient time.

Coup d’œil sur l’Acadie

DURÉE DE L’ATELIER : 1 jour PRIX: 50$

Coup d’œil sur l’Acadie est un atelier interactif créé pour aider les fonctionnaires à mieux comprendre et apprécier l’identité culturelle et le patrimoine des Acadiens et des francophones de la Nouvelle-Écosse. Des outils pratiques sont offerts pour vous aider à contribuer à l’élaboration et à la prestation de services en français. Offert en français. QUI DEVRAIT Y ASSISTER

Les employés qui désirent en connaître davantage sur la culture acadienne et les services en français en Nouvelle-Écosse. Les employés qui veulent améliorer leurs compétences culturelles.

QUESTIONS

Communiquez avec les Affaires acadiennes au

902-424-5973 ou 902-424-0497 ou bonjour@novascotia.ca. POUR S’INSCRIRE

http://novascotia.ca/psc/employeecentre/training/ ou communiquez avec les Affaires acadiennes pour organiser une session à l’intention de votre groupe à une date qui convient à tous.

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French Language

Courses

French language courses are offered to help public servants build their French language capacity. Various levels of French are offered across Nova Scotia during the fiscal year, from beginner to advanced levels, as well as conversation and writing workshops. Please check Learning Manager regularly for a list of courses offered or contact Acadian Affairs at 902-424-0497 or

bonjour@novascotia.ca. WHO SHOULD ATTEND

Employees who work in French-language services development or delivery.

QUESTIONS

Contact Acadian Affairs at 902-424-0497 or bonjour@novascotia.ca.

Cours de français

Des cours de français sont offerts pour aider aux fonctionnaires à renforcer leur capacité linguistique en français.

Divers niveaux de français sont offerts à l’échelle de la Nouvelle-Écosse au cours de l’exercice financier, du niveau débutant au niveau avancé en passant par des ateliers de conversation et des ateliers de français écrit. Veuillez consulter Learning Manager régulièrement pour la liste de cours offerts ou communiquez avec les Affaires acadiennes au 902-424-0497 ou bonjour@novascotia.ca. QUI DEVRAIT Y ASSISTER

Employés qui offrent des services en français ou qui contribuent à l’élaboration de ces services.

TO REGISTER OR LEARN MORE

Intro to Nova Scotia

Gaels and their

Language and Culture

COURSE LENGTH: ½ day PRICE: free

This is a half-day workshop designed to help public servants better understand the provincial government’s commitment to supporting and developing Nova Scotia’s Gaels, their language and cultural resources and the work of the Gaelic Community.

COURSE INFO & TO REGISTER Halifax

3rd floor, Homburg Bldg., 1741 Brunswick St., Board Room 3A November 26, 2015 – 1:30 PM to 4:00 PM

February 18, 2016 – 1:30 PM to 4:00 PM Antigonish

Antigonish Town and County Library, 283 Main St. November 19, 2015 – 1:30 PM to 4:00 PM

February 25, 2016 – 1:30 PM to 4:00 PM

Please contact kelly.schlay@novascotia.ca or 424-4510 for course inquiries and to register.

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Sùil a-staigh air Gàidheil

na h-Albann Nuaidhe is

An Cànan is An Cultar

FAID A’ CHÙRSA: ½ LÀ SAOR AN ASGAIDH

Seo bùth-obrach air a dhealbhadh gus tuigse nas fheàrr a thoirt do sheirbhisich an t-sluaigh air mar a tha riaghaltas na roinne a’ leigeil fo chumhachd taic a thoirt do Ghàidheil na h-Albann Nuaidhe, dh’an cànan agus dh’an goireasan dualchasach agus do dh’obair Coimhearsnachd na Gàidhlig, a leasachadh.

FIOS AIR A’ CHÙRSA & GUS CLÀRADH A DHÈANADH Haileafacs

3sa ùrlar, Togalach Homburg, 1741 Sràid Bhrunsuic, Seòmar Coinneimh 3A

ardaoin’, an t-Samhain 26, 2015 1:30–4 f agus Di-ardaoin’, an Gearran 18, 1:30–4 f

Am Baile Mór

Leabharlann dhan Bhaile is dhan t-Siorramachd an Antaiginis, 283 A’ Phrìomh Shràid

ardaoin’, an t-Samhain 19, 2015 1:30–4 f agus Di-ardaoin’, an Gearran 25, 1:30–4 f

Nach chuir sibh fios gu Kelly.Schlay@novascotia.ca no nach éibh sibh air 902-424-4510 ma

tha ceistean agaibh no gus clàradh a dhèanadh?

Gaelic Language

Learning: Session 1

COURSE LENGTH: FALL 2015 & SPRING 2016 PRICE: free

Learn Gaelic through an interactive, activity-based, fun, stress free method.

WHO SHOULD ATTEND

Any government employee interested in learning Gaelic. COURSE INFO & TO REGISTER

Sessions held on Mondays and Wednesdays First session is Monday, September 14, 2015

3rd floor, Homburg Bldg., 1741 Brunswick St., Meeting Rm. 3B Session times 12:00 – 1:00 pm

Please contact kelly.schlay@novascotia.ca or 424-4510 for course inquiries and to register.

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Ag ionnsachadh na

Gàidhlig: Seasan I

FAID A’ CHÙRSA: A’ FOGHAR 2015 & AN T-EARRACH 2016 SAOR AN ASGAIDH

Ionnsaich a’ Ghàidhlig thro mheadhon dòigh eadar-ghnìomhaich, stéidhichte air sùrdalachd is spòrs, saor o strì.

CÓ AM BU CHÒIR A DHOL ANN?

Neach-obrach sam bith a’ Riaghaltais aig a bheil suim ann a bhith ag ionnsachadh na Gàidhlig.

FIOS DHAN CHÙRSA & GUS CLÀRADH A DHÈANADH Bidh na seasanan ’gan cumail gach Dhi-luain is Dhi-ciadian A’ chiad sheasan: Di-luain, an t-Sultain 14, 2015

3mh ùrlar, Togalach Homburg, 1741 Sràid Bhrunsuic, Seòmar Coinneimh 3B

Uairean nan seasanan: 12:00 – 1:00f

Nach chuir sibh fios gu Kelly.Schlay@novascotia.ca no nach éibh sibh air 902-424-4510 ma

Gaelic Language

Learning: Session 2

COURSE LENGTH: FALL 2015 & SPRING 2016 PRICE: free

Learn Gaelic through an interactive, activity-based, fun, stress free method.

WHO SHOULD ATTEND

Any government employee interested in learning Gaelic. COURSE INFO & TO REGISTER

Sessions held on Wednesdays and Thursdays First session is Wednesday, September 16

2nd floor, Homburg Bldg., 1741 Brunswick St., Meeting Rm. 2A Session times 12:00 – 1:00 pm

Please contact Kelly.Schlay@novascotia.ca or 424-4510 for course inquiries and to register.

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Ag ionnsachadh na

Gàidhlig: Seasan 2

FAID A’ CHÙRSA: A’ FOGHAR 2015 & AN T-EARRACH 2016 SAOR AN ASGAIDH

Ionnsaich a’ Ghàidhlig thro mheadhon dòigh eadar-ghnìomhach, stéidhichte air

sùrdalachd is spòrs, saor o strì. CÓ AM BU CHÒIR A DHOL ANN?

Neach-obrach sam bith a’ Riaghaltais aig a bheil suim ann a bhith ag ionnsachadh na

Gàidhlig.

FIOS DHAN CHÙRSA & GUS CLÀRADH A DHÈANADH A’ chiad sheasan: Di-ciadain, An t-Sultain 16

Bidh na seasanan ’gan cumail gach Dhi-ciadain is Dhi-ardaoin.

2ra ùrlar, Togalach Homburg, 1741 Sràid Bhrunsuic, Seòmar Coinneimh 2A.

Uairean nan seasanan: 12:00 – 1:00f.

Nach chuir sibh fios gu Kelly.Schlay@novascotia.ca no nach éibh sibh air 902-424-4510 ma

Information

Management,

Privacy & Security

This one-day course provides an overview of information management in government. You will develop an

understanding of information as a government asset and of information management concepts and practices; access to information law and best practices; privacy law and best practices; and the key elements of information and system security.

CONTENT

• Understanding your responsibilities as a manager for security controls and how to acquire the necessary training to meet the requirements

• Understanding access to information and privacy principles as legal and operational requirements of our work as civil servants

• Understanding your responsibilities as a manager for security controls and how to acquire the necessary training to meet the requirements

WHO SHOULD ATTEND

This course is designed for managers/supervisors in the Government of Nova Scotia, with a working knowledge of information management, access, privacy and security concepts in relation to their operational responsibilities and those of their staff and colleagues.

DATES MAY 9, 2016

Information & Records Management Courses

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Records

Management

Courses

Records Management courses are facilitated and coordinated through the Department of Internal Services’ Corporate Records Management group. Four course offerings are available which include: a two-day Records Management Fundamentals course, a half-day Records Management Overview course, a two-day STOR Workshop and a one-day STOR Overview course. Specialized

courses can be developed and delivered on request and additional training may be periodically offered on timely or relevant topics.

CONTENT

• Understand the corporate records management program

• Learn about records management policy, practices and principles, and legislation mandating records management in government

• Understand the roles and responsibilities of government employees, and the standards and systems for managing records

WHO SHOULD ATTEND

Records personnel and all those who create, maintain or work with government records.

QUESTIONS

For more information about course dates and costs see the NSARM intranet site

http://iweb.gov.ns.ca/nsarm/default.asp?P=TRA.

For additional questions or inquiries, contact

Sabrina Jacques at sabrina.jacques@novascotia.ca or 424-3658.

http://novascotia.ca/psc/employeecentre/training/

Emergency

First Aid

This one-day course provides information on the first aider’s role and training on how to respond in an emergency.

CONTENT

• Understand the first aider’s role, first aid legalities, and disease transmission

• Learn Emergency Action Principals (EAPs) • Practice airway management (obstructed airway/

securing the airway)

• Learn how to react to breathing emergencies (respiratory distress/arrest), and cardiovascular emergencies (cardiac arrest, heart attack)

• Learn how to respond to life threatening bleeding and shock

WHO SHOULD ATTEND

Anyone wishing to learn how to respond to a first aid emergency. DATES OCT 5, 2015 NOV 30, 2015 JAN 25, 2016 APR 4, 2016 JUN 6, 2016

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Hazard

Identification

& Inspections

This course outlines the hazard identification and risk assessment process and how to prepare an inspection plan to monitor identified hazards.

CONTENT

• Understand the different types of hazards in the workplace

• Learn about the parameters that are considered when assigning risk to certain hazards

• Understand the process for assessing hazards • Understand the types of controls in their order of

effectiveness to mitigate hazards

• Provides participants with the skills to critically examine equipment, processes, materials, and people in the workplace

• Learn how to prepare an inspection plan in response to identified hazards

• Participate in mock inspection WHO SHOULD ATTEND

Please refer to your department’s or organization’s OHS program guidelines to determine whether this course is mandatory for you.

QUESTIONS

Contact Tanya Butts at tanya.butts@novascotia.ca or 424-2488. DATES NOV 16, 2015 JAN 11, 2016 APR 19, 2016 JUN 14, 2016

Incident

Investigations

This course outlines the responsibilities and activities required in effective Occupational Health and Safety (OHS) investigations. It also provides, through class-room activities and open discussion, the skills to effectively implement these responsibilities in the day-to-day operations of an organization.

CONTENT

• Understand OHS legislative responsibilities in investigations

• Identify the types of OHS incidents that are investigated

• Learn about the investigative process and who is responsible for investigations

• Learn how to conduct interviews, gather evidence, conduct root cause analysis, give recommendations and write reports

PRE-REQUISITE

It is highly recommended to take Introduction to

Occupational Health & Safety and Hazard Identification & Inspections prior to taking this course.

WHO SHOULD ATTEND

Please refer to your department or organization’s OHS program guidelines to determine whether this course is mandatory for you.

DATES OCT 14, 2015 JAN 5, 2016 QUESTIONS

Contact Tanya Butts at tanya.butts@novascotia.ca or 424-2488.

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Introduction to

Joint Occupational

Health & Safety

Committees

This course focuses on the roles and responsibilities of Joint Occupational Health and Safety Committee (JOHSC) members, alternates and representatives.

CONTENT

• Understand the responsibilities of managers, health and safety professionals, and the Department of Labour and Advanced Education

• Understand the Occupational Health and Safety (OHS) Act and the rights granted to everyone under the OHS Act and the role that the JOHSC members play in supporting these rights

• Learn about and discuss the establishment and maintenance of effective committee meetings for JOHSC members

WHO SHOULD ATTEND

Please refer to your department or organization’s OHS program guidelines to determine whether this course is mandatory for you.

DATES OCT 14, 2015 DEC 4, 2015 MAR 11, 2016 MAY 17, 2016 QUESTIONS

Introduction to

Occupational

Health & Safety

COURSE LENGTH: E Course PRICE: free

This mandatory course introduces staff to the Occupational Health and Safety Act, Regulations, Occupational Health and Safety policy, and an overview of the Occupational Health & Safety Program.

CONTENT

• Learn about the rights and responsibilities of employers and employees

• Examine the content of the OHS Act and learn how it relates to employees, supervisors and health and safety committee members

• Learn about the role the OHS Division of the

Department of Labour and Advanced Education plays in occupational health and safety

• Learn the process for having safety concerns or incidents investigated

• Learn the process for the Right to Refuse Unsafe Work • Examine the basic subject areas covered by

departmental occupational health and safety programs WHO SHOULD ATTEND

This course is mandatory for all employees. QUESTIONS

TO REGISTER OR LEARN MORE

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Occupational

Health & Safety

for Managers &

Supervisors

This mandatory course focuses on the roles and responsibilities assigned to managers and supervisors under the Occupational Health and Safety (OHS) Act and the Occupational Health and Safety Corporate Policy. It will provide managers and supervisors with basic health and safety knowledge and skills required to do their job effectively.

CONTENT

• Understand the roles and responsibilities of managers and supervisors

• Understand the OHS Act and the Internal Responsibility System

• Learn how to demonstrate due diligence

• Understand the key components of an effective occupational health and safety program

• Share and discuss OHS issues and concerns with other managers and supervisors

WHO SHOULD ATTEND

This course is mandatory for managers and supervisors. DATES SEP 29, 2015 NOV 4, 2015 FEB 16, 2016 MAY 26, 2016 QUESTIONS

The Duty to Consult

With the Mi’kmaq of

Nova Scotia

As a result of Supreme Court of Canada decisions released in 2004 and 2005, Provincial and Federal governments have a duty to consult with Aboriginal peoples when contemplating decisions that may adversely impact established and asserted Aboriginal or Treaty rights. The Office of Aboriginal Affairs is offering an intensive, one-day training session on The Duty to Consult with the Mi’kmaq of Nova Scotia. The training will include a historical overview; consultation from a legal and practical perspective;

explanation and application of the Nova Scotia Consultation Terms of Reference; best consultation practices; and concludes with a hands-on, practical consultation screening exercise on real-life cases involving consultation.

CONTENT

In this course you will learn about:

• Why the Province has a duty to consult the Mi’kmaq of Nova Scotia

• Who are the Mi’kmaq of Nova Scotia • Mi’kmaq Aboriginal and Treaty rights

• How your department is involved in consultation • How your job may be impacted by consultation • How to conduct a consultation screening

• When and how to access assistance from the Nova Scotia Office of Aboriginal Affairs

WHO SHOULD ATTEND

Managers, policy analysts, and operational staff from Provincial departments that conduct business, provide approvals and decisions on activities related to natural resources or lands.

DATES FEB 25, 2016 MAY 13, 2016 LOCATION

Nova Scotia Office of Aboriginal Affairs, Duke Tower, 5th floor, Halifax, NS

For course inquiries and registration please contact OAA@gov.ns.ca or 424-7409.

Registration will begin on January 4, 2016.

Public Consultation, Policy Development & Program Evaluation Courses Occupational Health & Safety Courses

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Public Consultation, Policy Development & Program Evaluation Courses

Strategic Policy

Development

This four-day program is targeted at government employees who require core skills in policy development and analysis, which is an important step in building policy capacity within the public service. Grounded in the policy development process used in Nova Scotia, the program will expose all participants to fundamental dynamics and best practices in analytical processes and techniques. Emphasis will be placed on problem definition, the development of policy options, the management of policy relationships, building a policy framework and communications. CONTENT

• Learn challenges and tools with respect to policy coherence

• Build a policy framework

• Learn key steps in professional policy making

• Understand strategic policy design and the architecture of modern policy

• Explore the DNA of public policy analysis

• Explore problem definition and program structuring in policy analysis

• Explore the choices of policy instruments • Develop and assess policy options • Manage policy relationships • Communicate policy advice • Develop briefing notes DATES

JAN 13-14 & FEB 3-4, 2016 WHO SHOULD ATTEND

Any government employee who needs to build knowledge and skills related to policy development and analysis. TO REGISTER OR LEARN MORE

http://novascotia.ca/psc/employeecentre/training/

Program Evaluation

This course will provide participants with an understanding of the role of evaluation in program and public sector management and the ability to construct and undertake an evaluation. Participants will leave with an evaluation framework ready to be implemented. In previous works, the evaluations produced by participants have been used internally by government departments or as the bases of RFPs for external evaluation. This knowledge will enable participants to engage in internal evaluation or provide oversight for external evaluation contracts.

CONTENT

• Learn the foundational aspects of an evaluation: Program Description, Program Theory; Logic Models, Theory of Change and Performance Measure

• Instruction and discussion on all components of an evaluation framework – the evaluation question, various approaches that can be taken, data sources, design for data collection, data collection methods, analysis, the legislative context, scheduling, budgeting, and a communication plan (possibly an implementation plan)

• Presentation of each framework by participants to all participants – this provides an assessment of frameworks as well as building the dialogue on evaluation

DATES

NOV 9, 23, 24 & DEC 14, 2015 WHO SHOULD ATTEND

Those in program management, including working with third party providers, who have to report on program outcomes; those working on federal-provincial initiatives and have reporting responsibilities; those who want a method to improve their reporting and accountability to government priorities.

TO REGISTER OR LEARN MORE

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Procurement Courses

ISD Procurement Services offers a wide range of procurement courses for employees involved in procurement activities and processes. These courses range from introductory level orientation and training for staff who are new to procurement activities in Government to advanced courses for individuals who spend the

majority of their time planning, executing and managing procurement strategies and contracts. The procurement website provides an outline of the training that is

recommended, and in some cases required, for individuals involved in various levels of procurement activities. Many of these courses are self-directed and available on-line. However, some of the courses, particularly those that are advanced, will be delivered in person. Every effort will be made to provide courses on a regular basis to interested staff. Please see the website for detailed information on dates and locations.

FOUR KEY TYPES OF TRAINING COURSES

• Introductory: intended to provide a basic level of knowledge about public procurement

• Intermediate: intended for all staff of procurement services to create a solid foundation from which to work, however can also be for staff outside of procurement services.

• Advanced: intended for users who spend a large part of their day planning, managing, maintaining procurement related strategies and contracts

• Special Interest Courses: intended for specific types of users, or for those interested in upgrading/and learning about new opportunities

WHO SHOULD ATTEND

Employees and managers involved in the procurement process. Please see the website for detailed course descriptions and information on registration. FOR MORE INFORMATION

ISD Procurement Services Website:

http://iweb.gov.ns.ca/procure click the “Outreach and Education” tab or email ns_procure@novascotia.ca. TO REGISTER OR LEARN MORE

ISD Procurement Services Website:

http://iweb.gov.ns.ca/procure click the “Outreach and Education” tab or email ns_procure@novascotia.ca.

Introduction to

Project Management

In this highly participative two-day course, you will work as part of a team on a real-life case and develop a project plan. This case study approach is highly effective and ensures that you not only learn about project management, but also have an opportunity to apply these new project management skills to an actual project.

CONTENT

• Learn to manage an entire project from beginning to end

• Identify project team roles

• Develop a project scope statement • Develop the work break-down structures • Develop time lines

• Develop a network diagram to identify project dependencies

• Determine project milestones • Learn to manage project risks WHO SHOULD ATTEND

Those who have not completed a project management course in the past or those looking for a refresher, or those new to project/event management

DATES DEC 7-8, 2015 MAY 5-6, 2016

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Psychological Health & Safety Courses

Mental Health

First Aid

COURSE LENGTH: 2 days PRICE: free

Mental Health First Aid Canada Basic Course (MFHA Canada Basic) is a 12-hour training course delivered over two-days. Participants will learn how to provide initial help to people who are showing signs of a mental health problem or experiencing a mental health crisis.

CONTENT

The following mental health problems are covered: • Mood disorders

• Anxiety disorders • Psychosis

• Substance use disorder

The following mental health crisis situations are covered: • Suicidal behaviour

• Overdoses • Panic attacks

• Reactions to traumatic events • Psychotic episodes

WHO SHOULD ATTEND

Employees who interact with, provide a service to, or want to know more about mental health/illness.

DATES

NOV 16-17, 2015 FEB 1-2, 2016

Contact Tony Prime at anthony.prime@novascotia.ca or 424-7235.

Registration deadline: two weeks prior to course start date.

The Working Mind

Mental Health & Wellness

in the Workplace

Managers and supervisors have a special role in any work organization. They are responsible for the optimal use of work resources and processes in order to achieve their organization’s goals. Many factors, including the health of employees, influence managers’ and supervisors’ jobs. Issues related to the mental health and wellbeing of employees are receiving considerable attention as they can present a challenge in the workplace and affect the work of managers and supervisors. With this in mind, this evidenced-based course developed by The Mental Health Commission of Canada provides participants with the practical knowledge and skills to address mental health and wellness in their work and home life.

CONTENT

• The Mental Health Continuum Model. Learn to identify signs of positive mental health, declining mental health and mental illness without diagnosing and the

appropriate actions one can take for themselves and for others at each point along the continuum.

• Tools and resources to manage and support your employees who may be experiencing a mental illness and support the mental health and wellbeing of all employees

• Knowledge to recognize the effects of the stigma of mental illness and ways to reduce its impact

• Available supports and resources in the workplace and community

WHO SHOULD ATTEND

Those who supervise employees. DATES

NOV 3, 2015 MAY 5, 2016 QUESTIONS

Contact Carolyn Campbell at 424-2634 or carolyn.campbell@novascotia.ca.

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Respectful Workplace

for Employees

COURSE LENGTH: ½ day or E Course PRICE: free

We all have a role to play in creating a Respectful Workplace. In this engaging course, participants will develop the skills they need to keep their workplaces free from offensive behaviour. The course is available in two formats. Participants can choose either a half-day classroom session incorporating hands on exercises and concrete examples, or an online module that allows you to learn at your own pace. Participants will learn how to identify offensive behaviour and what options are available to them if they witness or experience it. By the end of the session, participants will have the skills they need to help maintain a Respectful Workplace.

CONTENT

• Understand how to recognize offensive behaviour • Learn how to identify the three types of offensive behaviour: harassment, sexual harassment and discrimination

• Learn how to choose the most appropriate resolution option

• Develop a strategy to address offensive behaviour directly with the person responsible for it

WHO SHOULD ATTEND

Respectful Workplace for Employees is a mandatory course for all employees, including managers and human resource professionals. You may take either the classroom training or complete the online module.

DATES Halifax Regions NOV 12, 2015 NOV 18, 2015 MAR 3, 2016 MAY 18, 2016 JUN 17, 2016 QUESTIONS

Contact Heather Parsons at 424-8926 or heather.parsons@novascotia.ca.

TO REGISTER OR LEARN MORE

Respectful Workplace

for Managers

COURSE LENGTH: ½ day or E Course PRICE: free

We all have a role to play in creating a Respectful

Workplace. Building on the material covered in Respectful Workplace for Employees, this engaging course will help managers develop the skills they need to lead by example, and to ensure that the workplaces they oversee remain free of offensive behaviour. The course is available in two formats. Participants can choose either a half-day classroom session incorporating hands on exercises and concrete examples, or an online module that allows you to learn at your own pace. Participants gain an enhanced understanding of the manager’s accountability to provide a Respectful Workplace, as well as what to do if they receive an informal complaint. By the end of the session, participants will have the skills they need to lead a Respectful Workplace.

CONTENT

• Examine the manager’s accountability, including the legal framework

• Learn how to respond when receiving an informal complaint

• Understand procedures for handling an informal complaint

• Learn how to determine who should handle a complaint: the manager, Human Resources, or the Respectful Workplace and Corporate Diversity Office WHO SHOULD ATTEND

Respectful Workplace for Managers is a mandatory course for all managers and human resource professionals. You may take either the classroom training or complete the online module. DATES Halifax Regions NOV 12, 2015 NOV 18, 2015 MAR 3, 2016 MAY 18, 2016 JUN 17, 2016 QUESTIONS

Contact Heather Parsons at 424-8926 or heather.parsons@novascotia.ca.

TO REGISTER OR LEARN MORE

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Manager

QuickStart

Program

COURSE LENGTH: E Course PRICE: free

The Manager QuickStart Program gives new managers the basic information needed when starting in the new role as manager. This information will allow a new manager to get off to the right start, providing key information in order to effectively support staff. The program is offered quarterly to provide just-in-time learning and is made up of 7 online training sessions, and 7 one-hour, live webinars.

WHO SHOULD ATTEND

Any new supervisor or manager or any existing supervisor or manager who would like a refresh of foundational information.

QUESTIONS

Contact Victoria Bruce at victoria.bruce@novascotia.ca. TO LEARN MORE https://sharepoint.novascotia.ca/myhr/Pages/ myOrientation_mgrQuickStart.aspx TO REGISTER E COURSES http://novascotia.ca/psc/employeecentre/training/ WEBINARS https://sharepoint.novascotia.ca/myhr/Pages/ myOrientation_mgrQuickStart.aspx

Attendance

Management

This course will provide managers with an understanding of the Attendance Management policy, their responsibilities under this policy and how to establish methods for

maximizing attendance at work, while balancing fairness to the employee, and maintaining work efficiency.

CONTENT

Upon completion of this course managers will be able to: • recognize attendance management issues

• develop the ability to identify and address innocent and culpable absenteeism

• understand the Employer’s duty to accommodate WHO SHOULD ATTEND

Managers in the Nova Scotia Government who manage employees.

DATES MAY 6, 2016

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Labour

Relations

This one-day course provides an overview of labour

relations in government. You will develop an understanding of the role of the manager in a unionized workplace, how to deal with poor performance, and how to interpret the collective agreement.

CONTENT

• Gain knowledge of the collective agreement

• Understand management rights and responsibilities • Learn the process for managing deficient performance

including the disciplinary process WHO SHOULD ATTEND

This course is designed for human resource professionals and any manager or supervisor in the Government of Nova Scotia who manages employees.

DATES MAY 24, 2016

Supervision, Management and Leadership Courses

Financial

Management

In this one-day workshop, you will gain familiarity with the Nova Scotia Government budget and business planning process.

CONTENT

• Explain components of the provincial budget • Describe the business planning and budgetary

processes

• Discuss challenges in budgeting in the Nova Scotia government

• Learn about the forecast process WHO SHOULD ATTEND

Anyone responsible for budgets or budget activities. DATES

MAY 27, 2016

TO REGISTER OR LEARN MORE

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Managing Employee

Performance Issues

Performance

Public Service Commission. Learning & Development Calendar