TCO and Citrix
Enabling Infrastructure Efficiency
Presenter
: John-Marc Clark
TCO and Citrix Systems…
Agenda
• Who is Citrix and What is the Citrix Solution? (5 Minutes) • The Elements of TCO, explained? (10 Minutes)
• How has the Citrix Solution impacted TCO for our customers? (5 minutes)
Citrix Systems, Inc.
Citrix Systems…
Who are we?
• We are the application access and deployment company
• We provide application access and deployment solutions for today’s web and wireless world
• We provide security solutions for your extranet and internet access • We provide portal solutions to help make your business more
Worldwide Offices
World Headquarters
Ft. Lauderdale, Florida USAEuropean Headquarters
Schaffhausen, Switzerland
Asia Pacific Headquarters
Sydney, Australia
Japan Headquarters
Tokyo, Japan
Development Centers
Cambridge, UK
Columbia, Maryland, USA High Wycombe, UK
Redmond, Washington, USA Salt Lake City, Utah, USA Sydney, Australia
Satellite Offices
San Mateo, California Chicago, Illinois
New York City, New York Sao Paolo, Brazil
Citrix Product Overview
Citrix MetaFrame™
• Server-based computing solution that delivers application interface over any network to any device
Citrix Extranet™
• Two-factor authentication and access control for Internet application access.
Citrix XPS™ Portal
• A fast and flexible XML-Pure software solution used to rapidly design, deploy, and administer e-business portal applications.
• Used in conjunction with Citrix NFuse technology, this solution can run any Microsoft or Unix
application over the web. Now!
Citrix NFuse ™
• Application portal technology. Seamlessly
What is TCO?
TCO is…
• TCO stands for Total Cost of Ownership
• TCO can be broken down into 3 key areas
Total Cost of Application Ownership Total Cost of Hardware Ownership Total Cost of Infrastructure Ownership
• The Standard Definition of TCO is the Total Cost per year that an organization will pay to maintain, support, upgrade, manage, and secure their network and computing infrastructure in order to meet the needs of Suppliers, Partners, Employees, and Customers.
• TCO is the most important variable for companies seeking to remain competitive, while at the same time keep on-going
The Elements of TCO
The Cost Elements of TCO are…
• Users – Number and Location
• Hardware – Desktops and Servers
• Application and Operating Systems Support – Upgrade, Support, Training, Maintenance, ROI, Productivity
• Network – Connectivity, Accessibility, Management, Availability, Throughput
• Training – User and Support
• Migration Time and Cost (related to ROI)
The Virtual Workplace
What is the Virtual Workplace?
The Virtual Workplace is…
• Having access to all of the information you want and need in order to do your job
• Getting that information to come to you, rather than having to go out and find it
• Having access to any applications and tools necessary to manipulate that information
• Having secure access to corporate resources from any computer, anywhere, regardless of your bandwidth, hardware, network
Citrix End to End Virtual Workplace
Access – Ubiquitous Client Support
Efficient Bandwidth – Citrix ICA
Security – Citrix Security Products
MetaFrame Server Farm
(Application Silo’s)
Unified Access – Citrix Portal Technologies
Aggregate Applications…
… and Information
Why adopt the Virtual Workplace?
Top
Customer
Benefits
Ease of Deployment 21% Cost Savings 22% Technology Unification 11% Improved Availability 6% Centralized Management and Control 17%
Cross-platform Support 6%
Ease of Support 11%
Low Bandwidth Requirements
Citrix Virtual Workplace
The Elements of TCO
The Cost Elements of TCO are…
• Users – Number and Location
• Hardware – Desktops and Servers
• Application and Operating Systems Support – Upgrade, Support, Training, Maintenance, ROI, Productivity
• Network – Connectivity, Accessibility, Management, Availability, Throughput
• Training – User and Support
• Migration Time and Cost (related to ROI)
The Application Computing Environment
User Elements Characterized by…
• Hardware – Type of computers users need to do job
• Software – Number of users affected total cost of installation, migration, upgrade, maintenance, etc.
• Network – Types and Frequency of application usage
• Location – Remote effects user productivity (VPN, modem access is low bandwidth)
Hardware Used
• High Impact Cost Variable
• Very Predictable effect on overall cost
• Upgrade, Maintenance, and Support costs are factor
End-User Applications
• Must be purchased, deployed, and managed on ongoing basis
• Number, Type, and Common Usage of Apps is critical
• Enterprise Resource Applications (ERP)
• Productivity Applications
Network and Infrastructure Management
• Operating Systems Management and Deployment
Citrix MetaFrame XP, Microsoft Windows 2000 Server • Network Management and Administration
HP Openview, IBM Tivoli
Bandwidth and Connectivity
• Traditional access methods require Low Latency, High Bandwidth to support more users
• Remote users may see a loss of productivity if using the public infrastructure
Training
• Training user population on new application usage can be very time consuming
• Creates a loss of productivity until all users are trained in new application usage
• Number of users that can be trained at one time is limited to space and instructor availability
• Typically, training is performed long before applications are deployed. Users tend to lose much of the value of training over time.
Migration and ROI
• Migrating to a new platform or new applications for users requires extensive training and support
• Migration may also require and upgrade in infrastructure components
• Migration can take so long that by time it is complete, a new platform version has already been created.
• Return on Investment of Migrating to a new platform is usually never achieved
Loss of Productivity
• Many factors make effect of productivity loss difficult to calculate
• Downtime is one factor that effects Productivity
Complex effect on infrastructure cost
Poor Customer Perception
Reduced Employee Morale
Includes cost of recovery and downtime salary
Citrix End to End Virtual Workplace
Access – Ubiquitous Client Support
Efficient Bandwidth – Citrix ICA
Security – Citrix Security Products
MetaFrame Server Farm
(Application Silo’s)
Unified Access – Citrix Portal Technologies
Aggregate Applications…
… and Information
Lowering TCO works
About Rubbermaid Europe…
Company Profile
• Global brand in house wares, food storage and plastic goods • Part of U.S.-based Newell Rubbermaid, Inc. ($6.4B)
• Headquartered in Waterloo, Belgium • Employs 2,000 staff in seventeen offices
IT Challenges
The Rubbermaid Solution…
Solution…
• Citrix MetaFrame application servers
• Citrix Load Balancing Services
• Citrix Resource Management Services
• Microsoft Windows NT Server 4.0, Terminal Server Edition
• TCP/IP LAN and WAN
• Legacy 286, 386 and 486-based PCs
Quantifiable Returns…
The Result
• $200,000 in IT hardware cost savings • $300,000/year in IT support cost savings • 99 percent system uptime
• Faster application performance
Hear what Rubbermaid has to say…
“MetaFrame's centralized administration and advanced
enterprise management tools have enabled Rubbermaid Europe
to reduce IT support costs by more than $300,000 per year.”
About Matrix Rehabilitation…
Company Profile
• Provides outpatient therapy in 200 clinics in 12 states • Subsidiary of Beverly Enterprises
• Leading Provider of post-acute health care in the US
IT Challenge
• Provide faster access to mission critical applications • Reduce overall cost of system ownership
• Guarantee data integrity
• Simplify system administration
The Matrix Solution…
Proposed Solution…
• Citrix MetaFrame application servers
• Citrix Load Balancing Services
• Microsoft Windows NT Server 4.0, Terminal Server Edition
• Frame-Relay Based WAN
• Wyse Winterm Windows Based Terminals
Quantifiable Returns…
The Result
• Increased application performance by 150%-250%
• Saved over $2 million in IT-related costs in the first 2 years
Hear what Matrix has to say…
“We’ll save over $2 million in our first 2 years as a result of
our MetaFrame and Microsoft Terminal Server application
server solution. As an IT professional, I’m ecstatic about that.”
About Central Parking Corporation…
Company Profile
• World’s largest publicly held parking and transportation management company
• Own, lease, and manage 4100 facilities
• Operations in 40 states and a dozen countries
IT Challenges
• Fast growth strategy based on acquisitions and national relationships
The Central Parking Solution…
Solution…
• Citrix MetaFrame XPe (w/ Load Management, Application Packaging and Deployment, Systems Monitoring and Analysis, and Network Management)
• Citrix NFuse 1.5 (w/ Web Client Deployment Feature)
• Microsoft Windows 2000 Server
• Deployed to 2000 users in over 102 cities
• Access over Dial-Up, DSL, or Frame Relay
• Applications Deployed:
Deployed FRX Financial Report Writer Custom Accounts Receiveable Package Ulti-Pro Payroll
Quantifiable Returns…
The Result
• Web-based access to applications without re-writing code • $400,000/year in IT admin cost savings
• 30 minute deployment of applications to every user worldwide • Eliminate manual setup of users
• Greater IT efficiency through the Citrix Management Console
Hear what Central Parking has to say…
“Our web portal based on MetaFrame and NFuse helps make the company
nimble. We recently had a new requirement to implement new payroll and
financial applications, and rolled them out to employees world-wide via the
portal in just 30 minutes – without any rewrites.”
ACE Cost Analyzer
ACE Cost Analyzer
What is the ACE Cost Analyzer?
• Tools designed to help current and potential customers determine expected cost savings of various deployment models
• Determines relative cost by looking at the major contributing factors related to TCO
• Created by Kaptronix in conjunction with Doculabs under commission from Citrix Systems, Inc. to:
Validate the TCO value of the Citrix End-to-End Solution
Provide 3rd party review of the tool in use
ACE Cost Analyzer
Business Issues: Today & Tomorrow
How to Optimize Business
• Driving better leverage from internal systems
• Reducing time and cost to perform a transaction
• Means to work with more customers and increase production
How to Optimize Employees and
Other Resources
• Producing more with less
• Less time, fewer skills, more challenging environment
The Goal