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Our Identities Are Different: Unpacking the Presence and Absence of Organizational Identity in Corporate Apologies

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Academic year: 2020

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Figure

Table 1. Cases selected for the sample
Table 2. Summary of events and insights for the cases in the sample
Table 3. List of conditions identified in the data
Table 4: Distribution of cases in the intermediary analysis with 1 condition
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Outline

Integrating both approaches Introducing apologies to organizational identity Applying an organizational identity lens Methodological considerations Additional sources of data Identification of conditions Preliminary analyses Results of the analysis Presence of "reference to organizational identity in corporate apology" Absence of "reference to organizational identity in corporate apology"

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