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LEAD SPONSOR
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EVENT GUIDE
Health & Sa
fe
ty
Health & Safety
The fire alarm sound in this building is Whooping and rising X3
Do not stop to collect your belongings or use lifts
Do not obstruct any exits or gangways
There is a no smoking policy at this event. Smoking will only be
allowed outside of the venue in designated areas
Please make yourself aware of the emergency exits in your
immediate area
The assembly point for this event is located opposite the hotel on
Saray Street, basketball field
Should you require special assistance please
contact a member of the event staff
LIABILITY FOR LOST OR STOLEN ITEMS
Informa will not accept any liability for loss, theft, damage or delay resulting from the loss or theft of any item of property belonging to participants or authors or third party, and the authors and participants and third
par-ty agree that it is their responsibilipar-ty to have in place adequate insurance to cover all such eventualities. Notwithstanding the provisions of the above paragraph, in the event that such items are taken into the custo-dy of Informa or its representatives, Informa will exercise reasonable care but its liability for any such item for loss, theft, damage or delay whilst in the care of Informa or its representatives will not exceed the value of any item or £1,000, whichever is the lower.
Informa may make a reasonable charge for the return of lost or unclaimed property to the participant or au-thor or third party depending upon:
1. the type of article; and
2. the period during which Informa has held the article before it is claimed
Managed Services Growth Markets
25th – 26th May 2015
Conrad, Istanbul
Dear Delegate,
Welcome to Informa Telecoms & Media's Managed Services Growth Markets congress 2015, sponsored by Huawei, who we would like to thank for their continuous support of this event. We would also like to thank all of our speakers for their contribution.
Please read the following instructions to make sure you make the most out of these two days here at the Conrad in Istanbul.
Badges
Please wear your badge at all times so that we can identify you to deliver messages and as a courtesy to other delegates.
Registration Desk
The conference staff will be happy to deal with your enquiries. If we receive any messages for you, the chair-man will announce this at an appropriate break and you may pick up the message from the desk.
Lunches
Should you have any special dietary requirements, please contact the registration desk during the morning coffee break and we will make the appropriate arrangements.
Security
Please ensure that you keep your personal belongings with you at all times. Informa does not accept respon-sibility for loss or damage to attendees’ property.
No Smoking
Please refrain from smoking in the conference venue.
Mobile Phones
Please ensure cell phones are switched to silent when in the conference room.
Internet Access
Wi-Fi is provided free of charge, please ask at the Informa registration desk for log-in details.
We trust that you will find the congress informative and interesting. Make sure you make the most out of the conference content by asking questions and joining discussions, but also make the most out of the net-working opportunities by meeting other delegates and sponsors during the breaks.
Should you have any questions or problems, please do not hesitate to contact a member of the Informa team.
Best regards, Anja Profozic
Senior Conference Researcher
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ONLINE NETWORKING TOOL
Managed Services Growth Markets 2015 Networking Tool
Maximising the value of the show with our effective networking solution by
visiting the
‘Online Delegate Networking Service’
Informa Telecoms & Media are pleased to present a bespoke online delegate networking service which enables you to contact all other registered attendees pre, during and post-show. This simple online service offers a totally secure and private environment to extend the networking beyond the 2 conference days. Pre-registered show attendees including delegates, exhibitors, speakers and press are sent a unique login PIN by email, in advance of the show to allow plenty of time to make introductions and schedule meetings. We keep the service open for 3 months post-show for you to catch up with anyone you missed or to continue the debate.
In addition, all speakers, press and delegates will be able to download the Speaker presentations a day or two after the event has finished. The service will remain online for 3 months post-event. If you did not
pre-register or have not received your PIN, please email Emma Newman at [email protected]
STEP 1 – Log in
http://networking.managedservicesevent.com/
Your Username will be your email address if you pre-registered to the conference, in case you do not have the email, you can request a new password by clicking ‘Lost Password’
STEP 2 – Browse & Search
Browse and search the delegate list. Search for specific people, companies, job titles and so forth. This is a secure area only accessible to attendees.
STEP 3 – Extend Your Profile
Create your own profile and upload a photograph to enhance networking opportunities. Give more information about your organisation, who you are looking to connect with and what services you provide.
STEP 4 – Connect
Set-up meetings before the show begins. Did you miss someone? Contact them post-show to follow up. Delegate data is securely held for the duration of 3 months post-show. Data is strictly used for delivering the networking service and for no other purpose.
STEP 5 – Download Presentations
To download the speaker presentations after the show, please click on the Presentation tab at the top of the page and complete a quick survey.
OVUM.COM
OVUM.COM/linkedin OVUM.COM/IT_linkedin @OVUMTELECOMS
@OVUMICT
Ovum is a leading global research and advisory firm uniquely focussed on converging IT, telecoms and media markets.
We create tangible business advantage for our customers by providing actionable intelligence that can be relied upon in evaluating opportunities, benchmarking performance, and making better business-critical decisions.
Working with Ovum puts at your disposal: 220+ country market forecasts and KPIs 10,000,000+ market data points
180 analysts across the globe, each with on average more than 10 years’ industry experience.
For more information please visit: ovum.com
Or call: +44 (0)20 7017 4994Email: [email protected]
Make better
business-critical decisions
A 360 degree view across converging markets IT 72 analysts 17 research services 6 data tools TELECOMS 91 analysts 14 research services 7 data tools MEDIA 17 analysts 3 research services 1 data toolOVUM ANALYST INSIGHT
Centralization as a Vehicle for Telco Transformation
Kris Szaniawski
Lead Analyst, Intelligent Networks
Ovum
Communications service providers (CSPs) can transform their operations in many ways to make themselves more efficient and agile, but the most ambitious programs involve a strong element of centralization. Cen-tralization promises CSPs more streamlined processes and operations, cost optimization, improved control, and better quality assurance and customer experience.
Centralization projects can encompass a wide range of core CSP operations, including:
Data center operations
Customer care, call center systems and CRM processes
Procurement and vendor management
VAS platforms and systems
Enterprise-specific platforms
BSS
OSS
Network operations
Network/data security and managementOther shared service operations (including HR, finance, etc)
Current priority areas for CSPs are process, organizational, and technology issues surrounding network and telco IT platform centralization.
Centralization has jumped to the top of many CSPs’ agendas. According to a global online survey conducted by Ovum, over half of operators have implemented or are implementing a centralized operations strategy of some sort, and a further quarter are considering it.
Operators around the globe are devoting their energies to centralization projects, whether it be Orange or Vodafone centralizing their NOCs around European or Indian regional hubs, XL Axiata centralizing its OSS in Indonesia, or Telefonica Moviles modernizing customer-facing IT systems across its Latin American proper-ties. These projects may vary dramatically in content and scope, but centralization is the common thread running through them all.
Ovum Analy
st I
nsigh
A number of trends are running side by side: large operating groups centralizing their NOCs, operators adopting common tools and standardized processes that are centrally managed, and other operators that are already relatively centralized structurally turning their attention to simplification and automation. According to a global online survey conducted by Ovum the overwhelming majority of operators (73%) surveyed believe they need assistance with centralization and that a project should be closely coordinated with a third party, and a further 5% believe that a third party should take a leading role (see figure). Only 23% of operators believe they can handle a project wholly in-house.
Clearly operators do not believe that they can tackle this type of project alone, although the preference for a close partnership rather than simply handing over responsibility to a third party suggests that they still wish to retain some control over the direction of such projects.
It does make sense to work closely with a partner on a centralization initiative. A managed services en-gagement, for example, can bring platform, process, and people management expertise to the table, fol-lowing formal lines of engagement imposed around KPIs and SLAs. Contact between the business and re-gional NOC teams can then be supported by a rigorous system of service fulfilment, trouble ticketing, and other managed operations.
Successful centralization programs need to be broad-based, flexible, and closely aligned with CSPs’ strate-gic objectives. This favors the choice of managed services partners (MSPs) that can offer a broad portfolio of services and are able to demonstrate a strong governance model and a high degree of responsiveness to CSPs’ changing business needs.
Figure: What is the best way to deliver a centralization project?
Source: Ovum
This article has been taken from Ovum’s Knowledge Center, for more information please visit
http://ovum.com/knowledge-center/
.
For more information about Ovum visit www.ovum.com. To hear more from our analyst team join our Analyst Community group on LinkedIn www.ovum.com/linkedin, follow us on Twitter www.twitter.com/OvumTelecoms or contact us at [email protected].
© Ovum 2015. All rights reserved. For more information, visit www.ovum.com.
Ovum Analy
st I
nsigh
Monday 25th May - Agenda
08.30 Registration and Refreshments09.00 Welcome from the Conference Chair , with business cards exchanged
Kris Szaniawski, Lead Analyst, Intelligent Networks, Ovum
MANAGED SERVICES EVOLUTION IN GROWTH MARKETS: ANALYST, MS PROVIDER AND OPERATOR PERSPECTIVES
09.10 Overview of Managed Services Trends in the Growth Markets
Kris Szaniawski, Lead Analyst, Intelligent Networks, Ovum
09.30 Managed IT Operation and Transformation
Anthony Mark Johnson, Vice President, ICT Service Strategy and Marketing & CTO IT Outsourcing, Huawei
10.00 Case study: Transformation of BSS/OSS - The Role of Managed Services
Fayez Abukhalaf, Director of Managed Services, Du
10.30 Networking Break and Refreshments
11.50 Data Centre Evolution and Integration into the Managed Services Landscape
Khalid Attia, Senior Consultant, Huawei
12.10 Managed Network Services Opportunities in OpEx & CapEx constrained markets
Shahzeb Mansur Khan, Senior Manager Technology Strategy, Ufone
12.35 Case Study: Managed Power Solutions at Etisalat Misr
Hany Eid Mahmoud, Network Management Solutions Manager, Etisalat Misr
13.00 Lunch
NEW BUSINESS MODELS GLOBALLY AND IN GROWTH MARKETS 14.20 An insight into the state of managed services market globally
Dr. Leroy G. Blimegger Jr., Global President, Assurance & Managed Services, Huawei
14.30 The Evolution of MS in Growth Markets
Manfred Schmitz, Managing Partner, Detecon International
14.55 Case study: New Business models for managed services in multi operator environments in low
volume markets
Hassan Ismail, Lead Expert, Dialog Axiata
15.30 Networking Break and Refreshments
Ag
15.20 Networking Break and Refreshments
THE KEY QUESTIONS ON OUTSOURCING IN GROWTH MARKETS
16.10 Operator strategic decision framework for outsourcing and managed services
Mohsen Malaki, Managing Director, Synergy Consulting
16.35 Case study: Outsourcing, Multi-sourcing or Insourcing in Growth Markets
Jaydeep Adhikari, General Manager Procurement and Contracts, Reliance Jio Infocomm ltd.
17.00 Panel: Outsourcing, Multi-sourcing or Insourcing in Growth Markets – How Does it Affect
Customer Experience?
What has proved to work best so far, depending on the network operator’s situation?
Should an operator use the same vendor for network and IT managed services? – Key considerations and comparisons
Examples of effective deals with one partner or several partners
Examples of insourcing – is this the last option? How does it affect CEM?
Future developments and considerations in this area from the perspective of a consultant, operator and an MSP
Panellists include:
Mohsen Malaki, Managing Director, Synergy Consulting Fayez Abukhalaf, Director of Managed Services, Du
Shahzeb Mansur Khan, Senior Manager Technology Strategy, Ufone
Jaydeep Adhikari, General Manager Procurement and Contracts, Reliance Jio Infocomm ltd.
17.30 Closing Remarks from the Chair and End of Conference Day 1.
Networking Drinks in the Exhibition
Ag
Ag
enda
09.00 Conference Chair’s AddressTuesday 26th May - Agenda
Chris Buist, Director, Coleago Consulting
THE FUTURE OF MS IN GROWTH MARKETS
09.05 Analysis: The Future of Managed Services in Growth Markets
Chris Buist, Director, Coleago Consulting
THE TURKISH MS MARKET AND POTENTIAL FOR ENTERPRISE MANAGED SERVICES 09.30 Managed Services Visions of Fixed and Mobile Operators & Turkish Market
Esat SONMEZER, Managed Services and Cloud Products Department Manager, Turk Telekom
09.50 Case study: Turk Telekom Managed Wi-Fi Services - Transformation from access products to
cus-tomer solutions
Akif GORUR, Managed Wi-Fi Services Product Manager, Turk Telekom
10.10 Road to Zero Infrastructure Enterprise with Turkcell
Kaan Turan, Head of Professional Services Unit, Turkcell
10.30 Networking Break and Refreshments
11.30 ROUNDTABLE DISCUSSIONS
Attendees join the roundtable topic most relevant to them and discuss the topic in detail with the help of an expert facilitator in the form of Q & A (10 to 20 participants per group). Each roundtable topic group reports back to the whole room at the end of the session in order to share the discussion points and findings on each topic.
IT AND NETWORK CONVERGENCE – led by: Kris Szaniawski, Lead Analyst, Intelligent Networks, Ovum
MANAGED SERVICES INNOVATION – led by Jaydeep Adhikari, General Manager Procurement and
Contracts, Reliance Jio Infocomm ltd.
NFV/SDN – led by: Chris Buist, Director, Coleago Consulting
Ag
enda
THE NEXT GENERATION OF INFRASTRUCTURE IN GROWTH MARKETS AND SUMMARY OF MSGM 2015 14.20 Keynote: Managed Services for the Next Generation of Fixed Networks
Dr. Ahmed Al-Sulaiti, CTO, Qatar National Broadband Network (QNBN)
14.50 Analyst Review and Round-up of Managed Services Growth Markets 2015
Kris Szaniawski, Lead Analyst, Intelligent Networks, Ovum Chris Buist, Director, Coleago Consulting
Fayez Abukhalaf
Director of Managed Services
Du
Jaydeep Adhikari
General Manager Procurement and Contracts
Reliance Jio Infocomm Ltd.
Dr. Ahmed Al-Sulaiti
CTO
Qatar National Broadband Network (QNBN), Qatar
Khalid Attia
Senior Consultant
Huawei
Dr. Leroy G. Blimegger Jr
Global President, Assurance & Managed Services Huawei Chris Buist Director Coleago Consulting Akif Gorur
Managed Wi-Fi Services Product
Manager
Turk Telekom, Turkey
Hassan Ismail Lead Expert Dialog Axiata
Speak
er
s
Anthony Mark Johnson
Vice President, ICT Service Strategy and Marketing
& CTO IT Outsourcing
Huawei
Shahzeb Mansur Khan
Senior Manager Technology
Strategy
Ufone, Pakistan
Hany Eid Mahmoud
Network Management Solutions
Manager Etisalat Misr Mohsen Malaki Managing Director Synergy Consulting Manfred Schmitz Managing Partner Detecon International Esat SONMEZER
Managed Services and Cloud Products
Department Manager
Turk Telekom, Turkey
Kris Szaniawski
Lead Analyst, Intelligent Networks
Ovum
Kaan Turan
Head of Professional Services
Unit
Turkcell
Speak
er
Huawei is a global leader of ICT solutions. Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers. Our telecom network equipment, IT products and solutions, and smart devices are used in 170 countries and regions. Huawei ranked 285th on the Global Fortune 500 based on its revenue in 2013. In 2014, the company’s revenue reached ap-proximately USD 46.5 billion.
We invest over 10% of our annual sales revenue into R&D and more than 45% of our 170,000 employees engage in R&D. Leveraging our experience and expertise in the ICT sector, we help bridge the digital divide and promote high-quality broadband connectivity for all. As an advocate of socioeconomic sustainability, we make every effort to support secure and stable network operations, and help customers and industries im-prove efficiency to drive low-carbon economic growth. By localizing our operations and building a global val-ue chain, we help local innovators maximize their global valval-ue and share win-win outcomes.
A Better Connected World is on the horizon. Working closely with partners, we endeavor to build an efficient and integrated digital logistics system which will enhance interconnectivity and interactivity – between peo-ple and peopeo-ple, peopeo-ple and things, and things and things – to spark infinite opportunities and potential for everyone everywhere and to move the world forward.
LEAD SPONSOR & EXHIBITOR
Coleago’s consulting and training services encompass all aspects of a telecommunications business with particular emphasis on mobile telecoms and broadband. Key areas of expertise are spectrum, strategy and business planning, telecoms due diligence, business transformation and cost reduction, network optimisation, network sharing, managed services, telecoms regulation and interconnect.
KNOWLEDGE PARTNER
Thank Y
ou T
o Our Sponsor
WORLD CONGRESS
9th Annual New Event!
ASIA PACIFIC CONGRESS WWW.MANAGEDSERVICES-WORLD.COM #MSWC Managed Services Series 3-4 November 2015 Cannes, France
MANAGED SERVICES SERIES
CONFIRMED MSWC 2015 ADVISORY BOARD MEMBERS INCLUDE
NEW FEATURES OF THE MANAGED SERVICES SERIES IN 2015 50%+ VP and
CxO-level speakers
New locations and high quality venues
A community for the MS industry with weekly blogs and LinkedIn group, 2000+ members
More time for innovation and networking: Meet & greet sessions, expert lead discussions, hosted lunch tables, analyst clinics
Guest speakers from the IT space
Fresh conference formats including power talks, lightning talks and live debates for frank executive interaction
Managed Services Series of events are specifically dedicated to network and IT outsourcing in the telecommunications industry.
October 5th 2015 Suntec, Singapore Thomas Nienaber, Vice President of Value Chain Optimization, Deutsche Telekom Dr. Ahmed H. Al-Theneyan, Chief Technology Operation Officer, Mobily Michal Fridman, Head of Services Marketing, Amdocs Amit Dhingra, VP Managed Services, Nokia Friedrich Trawoeger, President Managed Services, Alcatel Lucent Udo Glueck, Director Managed Services, ZTE Kris Szaniawski, Principal Analyst, Intelligent Networks, Ovum Malcolm Norquoy,
Director Long Term Services, IBM
Creating Values by Collaborative Operations
Creating Values by Collaborative Operations
Serving 23 of Global Top 30 Operators Managing 150+ Networks in 80 Countries Accumulated 380+ Contracts
3 Global Network Operation Centers (GNOC) 2 Joint Innovation Programs
28 Field Service Centers (FSC) 3 Centers of Excellence (COE)
