IDP Education
Position
Description
IDP Education Ltd | Position Description 2
-1. IDP Education Overview and Context
IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; and English language
Training. We are a rapidly growing global organisation with ambitious future expansion plans.
IDP Education is a publically listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.
Business Structure
IDP’s global team is led by Andrew Barkla, IDP Education’s Chief Executive Officer. The Global Leadership Team comprises our Chief Strategy Officer, Chief Financial Officer, General Manager People and Culture and our five Regional Directors, who are responsible for managing the complete operations within geographic areas.
Each Regional Director is responsible for the management of the P&L performance of the region, the management of the offshore network of country offices that are involved in Student Placement, Testing and English Language Training, as well as delivering outstanding service to our
students, candidates, clients and partners.
Student Placement
We are a world leader in assisting international students find the right overseas study option for them, with a global network of more than 80 student placement centres in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years.
Our experienced education counsellors are well-trained to support and provide professional guidance to international students. At IDP Education, students come first and we are committed to helping students choose the right course and achieve their desired study outcomes.
IELTS
IELTS is the International English Language Testing System and is jointly owned by British Council, IDP: IELTS Australia and Cambridge English
Language Assessment. IELTS is the world’s most popular high stakes English language test, accepted for study, work and migration; with more than 2.7 million tests taken across 140 countries in the last 12 months. IDP has more than 400 test locations in over 50 countries.
Over 9,000 organisations, such as universities, employers, immigration authorities and professional registration bodies in 135 countries, recognise
IELTS scores and rely on IELTS for education, immigration and professional purposes.
English Language Teaching
IDP Education has been involved in English language teaching since 1988. Today it runs English language schools in Thailand and Cambodia, and partners with UTS: INSEARCH in the Australian Centre for Education and Training (ACET) in Vietnam.
Our People
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.
2. Company’s Vision
IDP Education’s vision is to become and be seen, by students, candidates, clients, partners and local institutions as the leading global and premium services provider for international student enrolments and English language testing.
3. Company’s Values
Our brand values have been developed through comprehensive research and align to our customer’s expectations.
Our commitment to these values enables our teams to have an impact on the outstanding service we deliver.
Integrity
They will earn absolute trust of all their students, colleagues, clients and business partners by upholding the highest levels of personal integrity and providing a working environment built on respect, openness and
IDP Education Ltd | Position Description 4 -Quality
They will provide the highest level of quality in the advice and counselling they offer, with their priority always being the outcome for the student.
Expertise
Their expertise in their field will enable them to provide detailed current information, thereby delivering optimal efficiency for students in the filing and processing of course application, visa counselling and pre-departure readiness.
Caring
They recognise that each student is an individual, so they will listen and act with humility and empathy to tailor a solution that delivers the best
outcome for each student.
Community
They recognise that IDP operates within both local and global education communities. They will strive to ensure that their operations contribute to enhance the quality of life in those communities.
4. Code of Conduct
Our Code of Business Conduct sets out the basic principles to guide all employees in how they conduct business on behalf of IDP and guides our professional behaviour. The Code applies to everyone who conducts business on behalf of IDP Education.
POSITION DESCRIPTION
POSITION TITLE: Training Coordinator
LOCATION: Melbourne
REPORTS TO: People and Culture Manager
BUSINESS UNIT: People and Culture
DATE: May 2016
POSITION PURPOSE
1. Ensure high quality training materials are available across the business, especially for the benefit of IDP Student Placement Centres and IDP:IELTS Network (including Test Centres, Regional Leads and Head Office staff).
2. Ensure we balance the needs of practical budget limitations with customer requirements for engaging training (ie online vs. written training materials).
Key Performance
Area Key Responsibility
Capability
Development and Implementation
Design, develop and implement training collateral and identify the appropriate
medium for delivery e.g. paper or web based written materials, e-learning, direct local delivery or delivery by subject matter experts
Maintain all training collateral to ensure it is accurate, consistent, easily accessible
and relevant to all stakeholders
Develop, implement and maintain operational and systems training
Incorporate appropriate evaluation methods and techniques to measure and
assess effectiveness of activities and ROI
Ensure that the training meets business needs
Implement a variety of tools to achieve learning outcomes (including where
relevant demonstration videos, webinars, eLearning, online assessment and interactive forums)
Ensure all training materials accommodate various learning needs and styles
across cultures
Participate effectively and enthusiastically in projects and other development
initiatives when requested Operational
Performance Go after the priorities, deliver quality outcomes every time, balance priorities toensure the right thing is being worked on at the right time, to get the right outcome
Deliver operational priorities as defined by business customers
Support the delivery of business projects as required, whilst ensuring business as
usual services are delivering to service level commitments
Administer programs, issue certificates, monitor and review evaluations
IDP Education Ltd | Position Description 6
-Key Performance
Area Key Responsibility
requirements
Conduct a bi-annual end user survey/needs analysis to ensure alignment between
training activity with end user expectations
Ensure changes in policies and procedures are communicated clearly and
appropriately, to ensure seamless adoption
Reduce the lead time for our people to be fully skilled, as well as the number of
audit non-compliances Knowledge
sharing advocacy Be the innovator, set the pace, think forward, demonstrate ideas to action behaviour Identify opportunities for increasing sharing and implement activities to leverage these opportunities as agreed
Incorporate best practices and lessons learned into future projects and activities.
Stakeholder
Management Persuade people, make commitments, build trust, change behaviour and deliver Build strong and trusted relationships with key stakeholders across the organisation with particular focus on test centres and student placement offices
Ensure participant engagement and satisfaction
People Respect our people, value their contributions and celebrate our success
Demonstrate IDP’s values and quality and compliance standards in everyday
dealings with our people and external stakeholders
Communication Communicate with joy. Engaging, clear comms everywhere and every time
Contribute to the creation of high quality communication content for delivery to
internal and external audiences as appropriate
Compliance Hit quality standards every time
Apply understanding of IDP’s quality and compliance framework to inform
learning needs analysis, course development and review with issues accurately reflected in learning and development materials
RELATIONSHIPS
Internal External
Central Operations
Quality and Compliance
Information Technology
Finance
Regional Leads
People and Culture
IELTS Australia test centres
Student Placement Offices
PERSON SPECIFICATION Essential requirements (skills, knowledge, experience & qualification):
Excellent written and verbal communication skills (training
materials will be used by people where English is their second language)
Ability to exercise good judgment within broadly-defined
procedures and practices to determine appropriate action
Cultural awareness and the ability to adapt style and approach
to suit a particular audience
Self-starter; ability to work under minimal supervision
Willingness to learn new software packages (e.g. Captivate for
developing e-learning modules)
Planning and organising - ability to prioritise workload to meet
conflicting deadlines
Strong attention to detail with a high focus on quality and
accuracy
Proficient with MS Office Suite
Superior customer service skills
Reliable and punctual
Cert IV Training and Assessment
Desirable requirements: Some experience in developing e learning using tools such as
