• No results found

Subcapsular hepatic hematoma: An unusual, but potentially life-threating post-ERCP complication. Case report and literature review

N/A
N/A
Protected

Academic year: 2021

Share "Subcapsular hepatic hematoma: An unusual, but potentially life-threating post-ERCP complication. Case report and literature review"

Copied!
6
0
0

Loading.... (view fulltext now)

Full text

(1)

Endoscopia.2016;28(2):75---80

www.elsevier.es/endoscopia

ENDOSCOPIA

CASE

SERIES

Subcapsular

hepatic

hematoma:

An

unusual,

but

potentially

life-threating

post-ERCP

complication.

Case

report

and

literature

review

Armando

García

Tamez

a,

,

Jorge

Alejandro

López

Cossio

b

,

Guillermo

Hernández

Hernández

a

,

María

Saraí

González

Huezo

d

,

Ana

Alicia

Rosales

Solís

c

,

Enrique

Corona

Esquivel

e

aMédicoresidentedelServiciodeEndoscopiaGastrointestinal,CentroMédicoInstitutodeSeguridadSocialdelEstadodeMéxico yMunicipios(ISSEMyM),Metepec,EstadodeMéxico,Mexico

bMédicoresidentedelServiciodeGastroenterología,CentroMédicoInstitutodeSeguridadSocialdelEstadodeMéxicoy Municipios(ISSEMyM),Metepec,EstadodeMéxico,Mexico

cMédicoAdscritoalServiciodeEndoscopiaGastrointestinal,CentroMédicoInstitutodeSeguridadSocialdelEstadodeMéxicoy Municipios(ISSEMyM),Metepec,EstadodeMéxico,Mexico

dJefedeServiciodeGastroenterología,CentroMédicoInstitutodeSeguridadSocialdelEstadodeMéxicoyMunicipios (ISSEMyM),Metepec,EstadodeMéxico,Mexico

eMédicoAdscritoalServiciodeCirugíaGeneral,CentroMédicoInstitutodeSeguridadSocialdelEstadodeMéxicoyMunicipios (ISSEMyM),Metepec,EstadodeMéxico,Mexico

Received10December2015;accepted1April2016 Availableonline15July2016

KEYWORDS Endoscopic retrograde cholan-giopancreatography; Complication; Hematoma; Surgery

Abstract Endoscopicretrogradecholangiopancreatographyisaverycommontherapeutic pro-cedureforavarietyofbiliaryandpancreaticductdiseases.Procedurerelatedcomplicationsare morefrequentthaninotherendoscopicprocedures.Themostcommonreportedcomplications are pancreatitis, bleeding, perforation, and infection. Subcapsularhepatic hematoma sec-ondary to endoscopic retrograde cholangiopancreatography is a rare complication, but is potentiallylife-threating.Thecaseispresentedofa25yearoldpatientwithcholedocholithiasis andcholelithiasis,whodevelopedasubcapsularhepatichematoma.Thepatientpresentedwith

Endoscopymagazineistheonlymagazineinwhichtheworkunderreviewispublished.

Correspondingauthorat:CaminoReal211,ElYerbaniz,Santiago,NuevoLeón,CódigoPostal67300,Mexico.Tel.:+5218113126525;

fax:+527222756375.

E-mailaddress:dr.garcia.t93@gmail.com(A.GarcíaTamez). http://dx.doi.org/10.1016/j.endomx.2016.04.001

0188-9893/©2016ASOCIACI´ONMEXICANADEENDOSCOPIAGASTROINTESTINALA.C.PublishedbyMassonDoymaM´exicoS.A.Thisisanopen accessarticleundertheCCBY-NC-NDlicense(http://creativecommons.org/licenses/by-nc-nd/4.0/).

(2)

76 A.GarcíaTamezetal. anacuteruptureofGlisson’scapsule,whichwassuccessfullymanagedwithsurgicaltreatment. Areviewoftheliteratureispresented,whichconsistsof30cases.

©2016ASOCIACI´ONMEXICANADEENDOSCOPIAGASTROINTESTINAL A.C.PublishedbyMasson Doyma M´exico S.A. This is an openaccess article under the CC BY-NC-ND license(http:// creativecommons.org/licenses/by-nc-nd/4.0/). PALABRASCLAVE Colangiopancre-atografíaretrógrada endoscópica retrograda; Conductobiliar; Hematoma; Cirugía

Hematomasubcapsularhepático:unacomplicaciónpost-CPREpocofrecuentepero potencialmentemortal.Reportedecasoyrevisióndelaliteratura

Resumen La colangiopancreatografía retrógrada endoscópica es actualmente un proced-imiento terapéutico muy común para el manejo de enfermedades biliopancreáticas. Las complicacionessecundariasaesteprocedimientosonmásfrecuentesqueenotros procedimien-tosendoscópicos,dentrodelascualeslapancreatitis,hemorragia,perforacióneinfecciónson lasquesepresentanmásamenudo.Elhematomahepáticosubcapsularsecundarioa colan-giopancreatografíaretrógrada endoscópicaesunacomplicaciónmuyrara, sinembargoesta puedeponerenpeligrolavidadelpaciente.Presentamoselcasodeunapacientede25a˜noscon coledocolitiasisycolelitiasisquedesarrollóunhematomahepáticosubcapsular poscolangiopan-creatografíaretrógradaendoscópicaconabdomenagudoyrupturadelacápsuladeGlissonque fuemanejadaexitosamentecontratamientoquirúrgico,asícomounarevisióndelaliteratura de30casos.

©2016ASOCIACI´ONMEXICANADEENDOSCOPIAGASTROINTESTINALA.C.PublicadoporMasson Doyma M´exico S.A. Estees un art´ıculo Open Access bajo la licencia CC BY-NC-ND(http:// creativecommons.org/licenses/by-nc-nd/4.0/).

Introduction

Endoscopicretrogradecholangiopancreatography(ERCP)is widely available in most hospitals and is one of the most frequently performed procedures in the treatment of biliary---pancreatic diseases. Even in centers with a high-volumeof patientsthatpresentwithbiliaryand pan-creatic pathology and are subsequently treated, serious complicationsfromtherapeutic ERCPcan occurin 2.5---8% of cases, with mortality ranging from 0.5% to 1.0%.1,2 Acutepancreatitis, cholangitis,hemorrhage, and perfora-tion,theleadingcomplicationsin 1---7%,1.4%, 1%,and1% of patients treated via ERCP respectively.2,3 Subcapsular hepatic hematoma is a rare complication following ERCP and can be life-threatening in some cases.4 The purpose of our study is to present a case of post-ERCP subcap-sular hepatic hematoma which evolved with hypovolemic shock and required surgical intervention; we also review thepossiblepathophysiologicalmechanismsunderlyingsuch complication and analyze the sum of the contemporary availableliterature(Table1).

Case

report

A25-year-oldfemalewithahistoryofpregnancyandC sec-tion7monthspriortoadmissionpresented withrecurrent abdominalpainin the upper right quadrant 15 daysprior admission,thepain wasaccompaniedby nausea, vomitit-ing,andjaundice.Laboratoryreportshowedthefollowing: WBC 5.51×1.000/␮L, Hemoglobin 11.5g/dL, platellet count of 310×1.000/␮L, prothrombin time ratio 13.3,

Figure1 ERCPobtainingoneyellowroundbileductstoneof 5mmofdiameter.

internationalnormalizedratio1.16,aspartate aminotrans-ferase 128U/L, alanine aminotransferase 125U/L, Total Bilirubin 3.57mg/dL, DirectBilirubin 2.96mg/dL,alkaline phosphatase928U/L.AnMRCPrevealedintraand extrahe-patic bileductdilationwithadefectin thedistalportion ofthecommonbileduct.ERCPwithbiliarysphincterotomy overa0.035-inchdiameterguidewirewasperformed, can-nulationofthepapillaonafirstattemptwithoutdifficulty followingtheinsertionofa16mmstoneextractionballoon catheter(ShailiEndoscopy®)obtainingoneyellowroundbile duct stone of 5mm of diameter (Fig. 1), control cholan-giography showed no residual defects and the procedure

(3)

Subcapsular hepatic hematoma after ERCP 77

Table1 HepaticsubcapsularhematomaafterERCPsummaryofcases.

Reference Age Sex Guidewire Procedure Comorbidity Diagnostic Method Hematoma rupture Onsetof symptoms DelaSerna etal.,1,6,8

71 F Yes Sphyncterotomy+stoneextraction None CT No 48h

Hornetal.1,6,8 88 F Yes Biliarybrushing+stent10Fr×7cm Systemichypertension+cholecystectomy NA No 48h

Cardenasetal1,6,8 54 M Yes Sphyncterotomy+stent10Fr×7cm Orthotopiclivertransplant CT No 24h

Gonzalezetal2 30 F NA Spyncterotomy+biliaryballon

dilation+stent10Fr

None NA No 72h

Oliveiraetal7 84 M NA Stoneextraction COPD+pulmonary

thromboembolism+anticoagulation

CT No 10days

Chietal1,6,8 43 F Yes Sphyncterotomy+metalic

stent+biliaryballoondilation20mm

Cholecystectomy+pancreaticcancer CT Yes 5h

McArthuretal1,6,8 71 M Yes Sphyncterotomy+stone

extraction+stent7Fr

None CT No 12h

Baudetetal1,6 69 F Yes Sphyncterotomy+stoneextraction None CT Yes 48h

DelRosietal9 28 F Yes Sphyncterotomy+stone

extraction+stent10Fr×10cm

Cholecystectomy CT No 48h

Carricaetal4 37 F Yes Sphyncterotomy+stoneextraction Cholecystectomy MRI No 72h

Bartoloetal3 66 F NA Sphyncterotomy+stoneextraction None NA No Immediate

Priegoetal1,6 30 F NA Sphyncterotomy None CT No Immediate

Revueltoetal1,6,8 41 NA NA Sphyncterotomy+stoneextraction NA CT No NA

DelPozoetal1,6 76 F Yes Sphyncterotomy+stoneextraction Atrialfibrillation+anticoagulation NA No 6h

Bhatietal1,6,8 51 F Yes Sphyncterotomy+stoneextraction None CT Yes Immediate

Feietal1,6 56 M Yes Sphyncterotomy+stoneextraction None CT No 72h

Zizzoetal1 52 F Yes Sphyncterotomy+stoneextraction None CT No 24h

Klímováetal6 52 M Yes Sphyncterotomy+stoneextraction Chronicpancreatitis CT No 6h

Perezetal1,6 72 F NA Sphyncterotomy+stoneextraction Diabetesmellitus+systemichypertension NA Yes 2h

Orellanaetal1 96 NA NA Ampullarybiopsies+stent Periampullarytumor CT No 4h

Orellanaetal1,6 49 M NA Biliarystentreplacement Testicularcancer+acutepancreatitis CT Yes 2h

Orellanaetal1,6 55 F NA Biliarystentreplacement Gallbladdercancer CT No NA

Papachristouetal8 69 M Yes Billiaryballoon

dilation+brushing+ampullary

biopsies+stent

Primarysclerosingcholangitis CT NA 48h

DeMayoetal8 96 M NA Sphyncterotomy+stent Acutepancreatitis CT No 4h

Narietal1,6,8 15 F NA NA None US No NA

Ortegaetal1,6,8 81 M NA Sphyncterotomy+stoneextraction NA NA NA NA

Bhandarkaretal8 64 F NA NA NA NA NA 10days

Ertugruletal1,6,8 41 M Yes Stent Colangiocarcinoma CT No 48h

Petitetal1,6,8 98 M Yes Sphyncterotomy+stoneextraction Acutemyocardialinfarction+parcial

gastrectomysec.topepticulcerdisease

CT NA 48h

Poonetal10 79 F NA Sphyncterotomy+stent Stroke+congestiveheartfailure CT No Immediate

(4)

78 A. García Tamez et al. Table1 (Continued)

Reference Age Sex Clinicalmanifestacions Treatment Antibiotics Hemoglobin decrease(g/dL)

Death DelaSerna

etal.,1,6,8

71 F RUCpain Conservative Yes NA No

Hornetal.1,6,8 88 F RUCpain+anemia Conservative Yes NA No

Cardenasetal1,6,8 54 M Mesogastricabdominalpain Conservative Yes 3.2g/dL No

Gonzalezetal2 30 F RUCpain Surgery Yes NA Yes

Oliveiraetal7 84 M RUCpain Percutaneousdrainage Yes 3.3g/dL Yes

Chietal1,6,8 43 F RUCpain+anemia Embolization Yes NA No

McArthuretal1,6,8 71 M RUCpain Conservative Yes NA No

Baudetetal1,6 69 F RUCpain+fever Embolization+surgery YesCF 7.3g/dL No

DelRosietal9 28 F RUCpain Conservative Yes 7.3g/dL No

Carricaetal4 37 F RUCpain Percutaneousdrainage YesCF 1.3g/dL No

Bartoloetal3 66 F Hypotension+tachycardia Surgery No 10.3g/dL Yes

Priegoetal1,6 30 F RUCpain Surgery Yes NA No

Revueltoetal1,6,8 41 NA Anemia Conservative Yes NA No

DelPozoetal1,6 76 F RUCpain Conservative Yes NA No

Bhatietal1,6,8 51 F RUCpain+hypotension Percutaneousdrainage NA NA No

Feietal1,6 56 M RUCpain Percutaneousdrainage Yes NA No

Zizzoetal1 52 F Epigastricpain Embolization Yes 3.3g/dL No

Klímováetal6 52 M RUCpain Embolization Yes 6g/dL No

Perezetal1,6 72 F RUCpain Surgery NA NA No

Orellanaetal1 96 NA Rightomalgia Conservative Yes NA No

Orellanaetal1,6 49 M RUCpain Embolization NA NA No

Orellanaetal1,6 55 F RUCpain+rightomalgia Conservative NA NA No

Papachristouetal8 69 M RUCpain+rightomalgia+anemia Conservative NA 3.5g/dL NA

DeMayoetal8 96 M Rightomalgia Conservative Yes NA No

Narietal1,6,8 15 F RUCpain+rightomalgia+hypotension Conservative Yes NA No

Ortegaetal1,6,8 81 M RUCpain Percutaneousdrainage Yes NA NA

Bhandarkaretal8 64 F RUCpain+fever+anemia Percutaneousdrainage NA NA NA

Ertugruletal1,6,8 41 M RUCpain+fever Conservative Yes NA No

Petitetal1,6,8 98 M RUCpain+asthenia Percutaneousdrainage NA NA NA

Poonetal10 79 F RUCpain+hypotension Conservative NA 5g/dL No

Casereport 25 F RUCpain+anemia Surgery Yes 4.2g/dL No

F---female,M---male,COPD---ChronicObstructivePulmonaryDisease,RUC---rightuppercuadrant,CT---computedtomography,US---ultrasound,MRI---magneticresonanceimage,NA ---notavailable,CF---Citrobacterfreundii.

(5)

SubcapsularhepatichematomaafterERCP 79

Figure2 Upper endoscopywithduodenoscopewithout evi-denceofbleedingfromsphyncterotomy.

wasfinishedwithoutevident complicationssuchas bleed-ing or injury. 12h post procedure the patient developed rightupperquadrantabdominalpain,hemoglobindropped 4g/dL(Hb7.3g/dL),amylasespikedto162U/Landlipase also showeda rise to 213U/L. There wasno clinical evi-dence of gastrointestinal bleeding. An upper endoscopy wasperformedwithafrontalvideo endoscopeanda duo-denoscopewithoutevidenceofgastrointestinalbleedingor post-sphyncterotomy bleeding (Fig. 2). Three packed red bloodcells(PRBCs)weretransfused,anda12hpost transfu-sionalhemoglobinwasobtainedwhichreported10.3g/dL. Hemoglobin declined to 5.3g/dL 3 days after ERCP. The patient developed grade 4 hypovolemic shock with acute abdomenandpositiveBlumbergsign.Anurgentabdominal ultrasoundrevealedfreefluidintheabdominalcavity.Two morePRBCsweretransfusedandanurgentlaparotomywas performed observing rupture of Glisson’s capsule (Fig. 3) andapproximately3000mlofblood intheperitoneal cav-itywasfound.Abdominalpackingwasperformed andtwo morePRBCsweretransfusedduringsurgery.Thepatientwas admittedtotheIntensiveCareUnit(ICU)whereshehadto have assisted breathingvia endotracheal tube. Therewas noneedforvasoactivesupport.48hlaterasecond laparo-tomywasperformed tounpacktheabdomen.The patient wasextubated6daysafterthefirstlaparotomyandwas dis-chargedfromtheICU.Thepatientevolvedwell,maintaining hemoglobinlevelsat10.9g/dLandwasdischargedfromthe hospital16daysaftertheERCPprocedure.Onemonthlater afollow-upMRIdemonstratedaremanentheterogenic sub-capsular hepatic hematomaof 15.2×10.4×3.6cm in the righthepaticlobe(Fig.4).Currently,thepatientis(3months postERCP)generallywellandreportsslightabdominal dis-comfort,patientsurveillancewillcontinue untilcomplete resolutionofthehematomaisobserved.

Discussion

Bleeding related to an ERCP procedure is usually due to endoscopic sphincterotomy. Bleeding seen endoscopi-cally during or immediately after sphincterotomy is not

Figure3 RuptureofGlisson’scapsuleobservedin laparotomy.

Figure 4 Subcapsular hepatic hematoma of 15.2×10.4×3.6cm in the right hepatic lobe in magnetic

resonance imaging (MRI) one month after presentationT2W

sequenceona1.5-TMRImachine.

uncommon,butisgenerallynotconsideredanadverseevent unlessthereissignificantbloodloss,whichismanifestedas evidenthypovolemiaand/orthathasaneedfortransfusion. Whenapplyingclinicalcriteriasuchasmelena, hemateme-sis, a drop greater than 2g/dL in hemoglobin level, or requirementfor secondaryinterventionsuchasendoscopy or blood transfusion,the overall incidence of bleeding is around 0.1---2% even in experienced hands.5 Subcapsular hepatichematomaisarareandexceptionalevent,ofwhich only30 cases have been reportedsince 2000. The patho-physiologicmechanism underlyingthedevelopmentofthe

(6)

80 A.GarcíaTamezetal. hematomais notclearlydefined,howevervariousauthors

agreethatvascularinjuryofsmall-caliberintrahepatic ves-selssecondary to guidewireuse may bethe cause,which mayalsoexplainthepresenceoffreeairanddevelopment ofinfectionsinsomeofthecases.1,6

Patientfactors

Wefoundthatthemedianageofpresentationis59(15---98) years,with58%female and35% maledistribution.Only2 (6.4%)patientshadahistoryofanticoagulationtherapyprior totheprocedure.Almost halfofthepatients(48.3%) pre-sentedclinicalmanifestationsinthefirst24hpost-ERCP.The mostcommonmanifestationwasabdominalpainin87%;in somecasereportsfeverwasmentionedtobeoneofthe pri-marymanifestations,but wefound thatrightomalgiaand clinical manifestations of hypovolemic shock (tachycardia orhypotension)werepresent moreoften9.6%vs16.1%vs 12.9%.

Procedurefactor

In17(54.8%) casestheuse of aguidewire wasreported, butwe cannotexcludeitsuseontheother 14 cases.The literatureonthese14casesdoesnotmentiontheuseofa guidewire.

In most of the cases, 67.7%, diagnosis was performed byCT,but the useof US andMRI wasalso describedin 2 and1cases respectively.In ourcase reportabdominalUS was performed searching for free fluid in the abdominal cavity,becauseofthedevelopmentofan acuteabdomen. In almost half of the patients (45.1%) no invasive treat-mentwasrequired. Percutaneousdrainagewasperformed in 7 (22.5%), surgery in 6 (19.3%), and embolization in 4 (12.9%)patients.Only2casereportsdescribedthepathogen foundinthehematomaculture,bothfoundCitrobacter fre-undii,whichisafacultativeaerobicgram-negativebacilliof theEnterobacteriaceaefamily,commonlyfoundinthe gas-trointestinaltract.In22(70.9%)patientsantibioticswhere used,eitherasaprophylacticmeasureorastreatmentfor infection,8(25.8%)didnotspecifywhethertheyused antibi-otics or not.Only 11 case reports mention a decrease in hemoglobinthat wentbetween1.3g/dLto10.3g/dL,and from those cases, the majority, 63%, required some kind of intervention (embolization, percutaneous drainage or surgery),concludingthathemoglobindecreaseisagood pre-dictorfor requiringintervention,noassociationwasfound betweenhemoglobindropandtheneedofaspecifickindof intervention.3(9.6%)deathswerereported,2patientswho required surgeryand onein whompercutaneous drainage wasperformed.

Becauseofthemortalityratefound intheliteratureit isimportant toconsiderthis asalife-threatening adverse event.Anotherrarecomplicationfollowing ERCPthatcan haveasimilarpresentationasdescribedinthecasereport isinjurytothespleencausingintraperitonealhemorrhage withafewcasesbeingreportedintheliterature.Symptoms oftenincludelocalizedperitonealirritationintheleftupper

quadrant progressingwithtimetogeneralized peritonitis, along withreferred pain to the left shoulder.Changes in vitalsignsincludingtachycardiaandorthostaticchangesin bloodpressurearefrequent.

Conclusions

Subcapsularhepatic hematoma is a rarecondition associ-atedtoERCPthatmustbesuspectedwhenabdominalpain ispresentaftertheprocedure,itmayhaveafatalcourseif itisnotdiagnosedandtreatedearly.Furtherpublicationsof casereportswillhelpestablishriskfactorsandappropriate treatment.

Financing

Nofundingwasreceivedforthiswork.

Conflict

of

interests

Authorsdeclarenoconflictofinterestsforthisarticle.

References

1.Zizzo M, Lanaia A, Barbieri I, et al. Subcapsular hepatic hematomaafterendoscopic retrograde cholangiopancreatog-raphy a case report and review of literature. Medicine (Baltimore).2015;94:1---4.

2.GonzálezR,GarciaE,EspinosaO,etal.Tratamientoquirúrgico parahematomasubcapsularhepáticoposterioracolangiografía retrógrada endoscópica; caso inusual. Cirugía y Cirujanos. 2015;67:1---4.

3.Bartolo EF, Endoqui Y, Trejo J, et al. Hematoma hep-ático subcapsular roto y choque hipovolémico como una complicación inusual tras la realización de colangiopancre-atografíaretrógradaendoscópica.Reportedeuncaso.CirGen. 2012;34:217---20.

4.CarricaSA,BelloniR,BaldoniF.Hematomaintraparenquimatoso hepático postcolangiopancreatografíaretrógradaendoscópica sobreinfectadoporCitrobacterfreundiiyKlebsiella pneumo-niaeBLEE.ActaGastroenterolLatinoam.2014;44:125---8. 5.Rustagi T, Jamidar PA. Endoscopic retrograde

cholangiopancreatography-related adverse events general overview.GastrointestEndoscopyClinNAm.2015;25:97---106. 6.KlímováK, PadillaC,GonzálezC,et al.Subcapsularhepatic

hematomaafterERCP:acasereportandrevisionofliterature. SciRes.2014;3:161---6.

7.OliveiraA,TatoR,VelosaJ.Infectedhepatichematoma10days afterERCP.Endoscopy.2013;45:E1---2.

8.Baudet JS, Argui˜narena X, Redondo I, et al. Subcapsular hepatichematoma:anuncommoncomplicationofendoscopic retrogradecholangiopancreatography.GastroenterolHepatol. 2011;34:79---82.

9.DelRosiM,MartinezY,LouisCE,etal.Hematomaintrahepático ysubcapsularposterior a colangiopancreatografíaretrógrada endoscópica (CPRE). Reporte de un caso y revisión. GEN. 2007;61:210---1.

10.Poon CM, Lee FY, Ko CW, et al. A rare complication of intra-abdominal hematoma after ERCP. Gastrointest Endosc. 2002;56:307.

References

Related documents

Marble ellipse represents sample GFT-7 (purple) results from ThermoCalc, Little Pine Garnet Mine uses sample LP-7 (pink) results from GPT3, Savannah Church uses sample SVC-5

By making use of our good organizational skills (S-5) and entrepreneurial spirit (S-1) we can build relations, increase the social capacity of the team and Hub (O-4) and inspire

In order to assess the accuracy of mapping software with microRNA sequence data, we simulated rice and human read sets with Illumina Genome Analyzer IIx error profiles using ART

13 apportionment
in
these
options,
but
this
cooperation
may
be
more
easily
achieved
than
a
fully
 integrated
fare
policy.


With the merger, StarHub Internet is now capable of competing on an equal footing with SingNet as it is capable of offering broadband Internet service with Singapore Cable

The current technology of e-learning takes benefit from P2P network to boost up the service of e-learning to its users as potential solution for the bottleneck problem is assisting

As for the effects of lane width on intersection approaches, the lane width combination of no left-turn lanes and narrowed (9 ft and 10 ft) through lanes decreased or

We categorized the implications of a positive customer-integration experience in marketing- related, emotional, behavioral, and task-related implications and the