Program Outcomes Guide (POG)
Program Title: Pharmacy Technician Letter of Recognition Program Team: Elaine Ashby, Jessie Lindner
Expected Program Learning Outcomes (PLO) See attached outcomes that match the current requirements that we must meet using these classes as part of the accredited certificate for pharmacy technology.
Assessment (How do students demonstrate achievement of these PLO?) Student success is measured by success in completing the PTCB or ICPT national certification exams or becoming registered or employed as a pharmacy technician. Since much of this information is self-reported, we will have to actively survey students to determine their success. Course-level assessments. Currently, most of the content-driven PLO are assessed at the course-level as follows: There are course level assessments for each of the 3 component courses.
Validation (What methods are used to validate your assessment?)
Since the PTCB and ICPT are national certification exams, success on the National Certification Exam will validate our program results.
We will also survey local pharmacies to validate that our LOR graduates are successfully making the transition to the workplace.
Results:
See attached PTCB results.
Follow-up (How have you used the data to improve student learning?) Students have suggested a PTCB review class to help prepare for the exam.
In progress or planned:
We hope to add a certification exam review course to the curriculum in the next year. Budget Justification
**Both the Letter of Recognition and Certificate need to have a full-time program coordinator to collect data on our students, monitor student success, and modify the program as determined by these assessments.
Hagerstown Community College
PHARMACY TECHNOLOGY LETTER OF RECOMMENDATION
PROGRAM OUTCOMES
Revised 7/30/12 – will need to be revised when ASHP standards change
Prepare medications for distribution.
Verify the measurements, preparation, and/or packaging of medications produced by other technicians. Assist the pharmacist in the administration of immunizations.
Assist the pharmacist in the identification of patients who desire/require counseling to optimize the use of medications, equipment, and devices.
Initiate, verify, assist in the adjudication of, and collect payment and/or initiate billing for pharmacy services and goods.
Purchase pharmaceuticals, devices, and supplies according to an established purchasing program Control the inventory of medications, equipment, and devices according to an established plan.
Assist the pharmacist in monitoring the practice site and/or service area for compliance with federal, state, and local laws; regulations; and professional standards.
Maintain pharmacy equipment and facilities.
Assist the pharmacist in preparing, storing, and distributing investigational medication produces. Assist the pharmacist in the monitoring of medication therapy.
Participate in the pharmacy department’s process for preventing medication misadventures. Take personal responsibility for assisting the pharmacist in improving direct patient care. Demonstrate ethical conduct in all job-related activities.
Maintain an image appropriate for the profession of pharmacy. Resolve conflicts through negotiation.
Understand the principles for managing change.
Appreciate the need to adapt direct patient care to meet the needs of diversity.
Appreciate the benefits of active involvement in local, state, and national technician and other pharmacy organizations.
Appreciate the value of obtaining technician certification.
Understand the importance of and resources for staying current with changes in pharmacy practice. Communicate clearly when speaking or writing.
Maximize work efficiently through the use of technology.
Efficiently solve problems commonly encountered in one’s own work. Display a caring attitude toward patients in all aspects of job responsibilities. Maintain confidentiality of patient and proprietary business information. Understand direct patient care delivery systems in multiple practice settings. Efficiently manage one’s work whether performed alone or as a part of a team. Function effectively as a member of the health care team.
Balance obligations to one’s self, relationships, and work in a way that minimizes stress.
Understand the use and side effects of prescription and nonprescription medications used to treat common disease states.
2009 Annual Pharmacy Technician Training Report of
the Pharmacy Technician Certification Examination for
the Hagerstown Community College, 5353
Summary Results for Hagerstown Community College
Number of Candidates Tested: 3
Number of Candidates Passed: 3
Percent Passing: 100.00%
Number of Candidates Failed: 0
Percent Failing: 0.00%
Maximum Average Standard
Exam Function Scaled Scores Range of Scaled Scores Scaled Scores Deviation Minimum Maximum
Assisting the Pharmacist 900 766 864 824.67 51.78
Serving Patients
Maintain Medication and 900 642 796 721.33 77.11
Inventory Control Systems
Administration and 900 841 900 860.67 34.06 of
Pharmacy Practice
TOTAL: 900 767 833 807.00 35.16
Candidates must obtain a total scaled score of at least 650 to pass the examination.
Report produced by the: Professional Examination Service 475 Riverside Drive, New York, New York 10115
2010 Annual Pharmacy Technician Training Report of
the Pharmacy Technician Certification Examination for
the Hagerstown Community College, 5353
Summary Results for Hagerstown Community College
Number of Candidates Tested: 4
Number of Candidates Passed: 4
Percent Passing: 100.00%
Number of Candidates Failed: 0
Percent Failing: 0.00%
Maximum Average Standard
Exam Function Areas Scaled Scores Range of Scaled Scores Scaled Scores Deviation Minimum Maximum
Assisting the Pharmacist in 900 641 777 716.00 71.36
Serving Patients
Maintain Medication and 900 623 838 712.75 93.62
Inventory Control Systems
Administration and Management 900 671 841 766.75 87.52 of
Pharmacy Practice
TOTAL: 900 650 774 722.00 54.43
Candidates must obtain a total scaled score of at least 650 to pass the examination.
Report produced by the: Professional Examination Service 475 Riverside Drive, New York, New York 10115
Pharmacy Technician Letter of Recognition Program Matrix PHR 101 Intro to Pharmacy Tech PHR 102 Pharmacy Calculations PHR 103 Pharmacy Applications
Assist the pharmacist in collecting, organizing, and evaluating information for direct patient care, medication use review, and departmental management.
X x x
Receive and screen prescription/medication orders for completeness and authenticity. X x
Prepare medications for distribution. x x
Verify the measurements, preparation, and/or packaging of medications produced by other technicians.
x x x
Distribute medications. x x
Assist the pharmacist in the administration of immunizations. x x
Assist the pharmacist in the identification of patients who desire/require counseling to optimize the use of medications, equipment, and devices.
x x
Initiate, verify, assist in the adjudication of, and collect payment and/or initiate billing for pharmacy services and goods.
x x
Purchase pharmaceuticals, devices, and supplies according to an established purchasing program x x
Control the inventory of medications, equipment, and devices according to an established plan. x
Assist the pharmacist in monitoring the practice site and/or service area for compliance with federal, state, and local laws; regulations; and professional standards.
Maintain pharmacy equipment and facilities. x
Assist the pharmacist in preparing, storing, and distributing investigational medication produces. x
Assist the pharmacist in the monitoring of medication therapy. x
Participate in the pharmacy department’s process for preventing medication misadventures. x
Take personal responsibility for assisting the pharmacist in improving direct patient care. x
Demonstrate ethical conduct in all job-related activities. x
Maintain an image appropriate for the profession of pharmacy. x
Resolve conflicts through negotiation. x
Understand the principles for managing change. x
Appreciate the need to adapt direct patient care to meet the needs of diversity. x
Appreciate the benefits of active involvement in local, state, and national technician and other pharmacy organizations.
x
Appreciate the value of obtaining technician certification. x
Communicate clearly when speaking or writing. x
Maximize work efficiently through the use of technology. x x
Efficiently solve problems commonly encountered in one’s own work. x x x
Display a caring attitude toward patients in all aspects of job responsibilities. x x
Maintain confidentiality of patient and proprietary business information. x x
Understand direct patient care delivery systems in multiple practice settings. x
Efficiently manage one’s work whether performed alone or as a part of a team. x x
Function effectively as a member of the health care team. x x
Balance obligations to one’s self, relationships, and work in a way that minimizes stress. x
Understand the use and side effects of prescription and nonprescription medications used to treat common disease states.
x x