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Matrix Monitoring and Event Management:
Matrix!monitoring!and!event!management!software!can!receive!and!process!any!signals!from!any!signaling! device,!including!sensors,!detectors,!alarms,!videos,!access!controlsNNor!any!other!device!that!sends!out!a! signal.!!Signals!can!come!in!the!form!of!an!electronic,!digital,!text,!email,!SNS!and!others,!as!the!system! works!with!the!majority!of!signal!formats!in!the!industry.!!Matrix!can!receive!one!signal!or!aggregate!many! signals!from!one!or!several!locations,!into!a!single!customer!file,!or!to!a!single!agent!to!manage.!An!agent! responds!to!every!signal!that!is!received!and!his/her!management!of!the!signal(s)!is!recorded!and!saved!in! the!customer!or!incident!file!for!future!use.!! ! There!are!many!automated!features!throughout!the!Matrix!solutions!that!expedite!the!management!of! your!signaling!events!and!the!emergency!responses!needed.!!The!Matrix!system!also!has!predefined! scripts!that!your!operators!follow!for!every!signal!they!receive.!The!scripts!or!signal!management!work! flow!is!defined!by!you!or!your!clients!to!ensure!the!exact!response!and!correct!management!of!every! incident,!lowering!your!liability!and!controlling!the!outcome!in!every!situation.! !
Matrix Data Entry
Matrix!data!entry!allows!you!to!enter!and!manage!your!data!or!your!customer’s!data!inside!of!the!DICE! Matrix!software!system.!Once!data!is!entered!into!any!field,!it!populates!all!the!other!fields!in!any!and!all! of!the!Matrix!software!modules.!Matrix!data!entry!streamlines!your!entire!software!system,!reducing!your! data!entry!time,!costs,!and!the!number!of!staff!needed!to!manage!these!tasks.!!This!is!the!first!of!many! automated!steps!that!reduce!your!operating!costs.!
Matrix Caller X (Caller Assistance)
The!Matrix!Caller!X!provides!your!operators!with!a!fast!way!to!determine!who’s!on!the!line.!!This!system! identifies!the!callers,!Caller!ID!number!bringing!up!their!name,!address!and!basic!information.!!!
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Matrix Reporting System
! Matrix!has!a!series!of!business!reports!built!right!into!the!software.!Our!advanced!reporting!systems!allow! defined!personnel!to!run!reports!and!deliver!them!via!email.!Our!batch!reporting!system!gives!you!the! ability!to!send!out!automated!reports!to!customers,!management,!and/or!team!members.!DICE!will!also! develop!any!reports!that!you!require!that!do!not!currently!exist!in!the!system.! !Storm Mode
DICE!Storm!Mode!is!used!by!security!departments!and!central!stations!in!times!of!natural!disasters!and! acts!of!nature!that!would!generate!a!large!number!of!signals!to!the!center.!!When!tornados,!hurricanes,! and!other!natural!disasters!arise,!the!DICE!Storm!Mode!can!be!activated!to!automate!and!monitor!your! center’s!activity!for!the!duration!of!the!event.!!Storm!Mode!can!prioritize!which!signals!from!a!specified! geographic!area!are!set!to!a!lower!priority!until!the!storm!issues!are!resolved.!!The!system!can!also!be!set! up!to!handle!the!signal!through!the!use!of!an!IVR!or!outbound!automated!voice!system.!!This!would!take! all!outbound!calls!and!contact!the!clients!without!the!need!for!human!operators.! !Residential Web Portal System
The!residential!web!portal!is!a!userNfriendly!tool!that!allows!your!customers!to!register!on!your!website.!!It! provides!them!access!to!their!invoices!and!allows!them!to!pay!their!bills!online.!!They!are!able!to!set!up!an! automatic!debit!process,!change!or!update!their!credit!card!information!and!view!their!payments.!They!are! also!able!to!access!their!call!lists,!change!whom!to!call,!change!the!order!of!who!should!be!called!and! update!phone!numbers!and!contact!information.!Customers!can!even!put!their!test!their!system!on!and! off!test!mode.!!This!makes!it!easy!for!customers!to!interact!with!your!center.!!Further,!it!allows!your! customers!do!the!work!that!your!operators!and!billing!staff!were!doing!beforeNNreducing!your!operating! overhead.! !
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Commercial Web Portal
The!commercial!web!portal!is!a!userNfriendly!portal!designed!to!provide!reports!and!business!information! to!your!commercial!customers,!your!third!party!installers!and!systems!designers.!Your!web!pages!will!sort! and!display!information!on!your!users’!monitored!accounts.!It!can!sort!information!on!opened!and!closed! doors,!tripped!alarms,!propped!doors,!and!any!other!information!that!is!being!monitored.!You!can!search! defined!processes!and!information,!allowing!users!to!see!patterns,!problem!areas,!problem!employees,!and! other!relevant!business!information.!!Each!time!a!report!is!pulled,!a!corresponding!graphic!of!a!pie!chart! and!a!base!line!appears!in!order!to!clearly!define!the!level!of!severity,!the!size,!and!the!area!of!the! problem.! !
Matrix Service Manager/Hands-on Manager
The!Matrix!HandsNon!Manager!software!is!your!ticket!management!system.!You!can!create!tickets!for! services,!installations,!work!orders,!sales!or!any!project!you!need!to!manage!and!track.!Tickets!are! populated!with!the!relevant!information!from!the!ticket’s!creator!and!have!traceable!number.!Tickets!are! assigned!to!the!department!or!an!individual!to!manage!and!can!be!passed!to!other!departments!or! individuals,!as!many!times!as!necessary,!until!the!tickets!issues!are!completed.!!! ! Tickets!can!be!set!up!to!require!notes,!which!are!recorded!chronologically!as!the!ticket!is!worked!on.!! Pictures,!documents,!proposals,!or!any!relevant!information!can!be!attached.!!Once!the!ticket!is!closed,!it! is!accessible!through!the!closed!tickets!queue.!! ! Technicians!can!be!notified!while!they!are!onsite!if!additional!tickets!are!developed.!!They!are!able!to!print! documents!using!a!wireless!printer,!and!can!capture!a!customer’s!signature!and!create!an!invoice!while! they’re!in!the!field.!!Tickets!can!have!required!fields!that!must!be!filled!in!before!a!ticket!can!be!closed!or! forwarded.!! ! Your!ticket!system!integrates!with!the!Matrix!mapping!system!to!provide!technicians!with!street! locations,!turnNbyNturn!direction!and!all!the!many!features!that!the!Matrix!mapping!system!provides.!
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Rapid Scheduler
Rapid!Scheduler!lets!you!to!schedule!your!installing!or!service!technician’s!customer!appointments.!!!It! integrates!with!your!HandsNOn!Manager!ticket!system!and!the!Matrix!mapping!systems.!!You!can! geographically!locate!each!ticket!that!to!be!scheduled!or!that!is!scheduled.!!Scheduling!of!your!technicians! can!be!organized!by!date,!client!type,!technician’s!skill!sets,!chronological!order,!route!efficiencies,!or! however!you!need!to.!!! ! Map:!!Contains!pins!with!pertinent!ticket!information,!which!is!displayed!when!you!hover!over!it!with!your! mouse.!!Map!pins!are!colorNcoded!based!on!which!technician!the!ticket!has!been!assigned!the!ticket,!or!by! what!is!assigned!or!not.!!Service!managers!and!technicians!can!quickly!review!their!day’s!plans.!!In!the! case!of!an!emergency,!managers!can!route!the!closet!technician!to!that!site.! ! Scheduler:!!Ticket!appointment!times!are!organized!within!a!calendar!that!can!be!filtered!by!times,!ticket! owners,!and!dates.!!Authorized!schedule!managers!can!make!scheduling!changes.! ! Ticket%Queue:!!The!ticketing!queue!is!a!condensed!view!of!your!tickets!organized!by!a!branch,!technician,! departments,!etc.!! !Matrix iProject
Matrix!iProject!allows!for!detailed!filtering!and!the!grouping!of!tickets!to!manage!multiple!tasks!or! projects!in!a!queue.!iProject!quickly!gives!managers!snapshots!of!defined!categories!such!as!department,! user!ID,!customers,!ticket!aging,!etc.!!! !Matrix Email Gateway Service
Matrix!email!gateway!service!is!a!corporateNwide!system!used!for!sending!marketing!materials,!service! notifications,!billing!statements,!sales!information,!appointment!notifications,!and!a!wide!variety!of!other! emails.!DICE’s!email!gateway!gives!your!company!the!ability!to!email!out!anything!that!you!currently!print.!! !
! The!Matrix!email!gateway!maximizes!the!delivery!of!your!emails,!eliminating!the!complexity!and!expense! of!building!an!inNhouse!email!solution!or!licensing,!installing,!and!operating!a!thirdNparty!email!service.!! ! The!Matrix!system!relays!emails!to!your!corporate!mail!servers,!or!delivers!them!through!our!gateway,! providing!your!company!with!spam!filter!protections.!!The!Matrix!gateway!has!feedback!loops!setup!with! some!major!ISPs!and!automatically!forwards!this!information!to!you.!! ! Matrix!forwards!bounce!notifications!to!you!via!email,!providing!you!with!realNtime!access!to!your!delivery! metrics.!!These!metrics!include!the!number!of!emails!sent!and!the!number!that!bounced,!keeping!you! compliant!with!email!laws!and!helping!to!guide!your!email!strategy.! !
Matrix SMS Gateway
The!Matrix!SMS!gateway!allows!you!to!send!text!messages!to!any!texting!device!and!places!it!on!the!right! network,!in!the!correct!format.!Our!SMS!gateway!sends!millions!of!texts!every!month!to!DICE!users!about! their!alarm!systems,!their!billing!information,!or!any!other!type!of!necessary!notification!that!your!users! need!to!receive.!!You!are!able!to!send!text!messages!to!users!from!sales,!service,!or!any!other!system.! ! Different!carriers!use!different!formats!for!SMS!texts!and!have!their!own!networks!to!deliver!these!texts.! Many!individuals!use!SMS!modems!or!other!types!of!devices,!which!do!a!good!job!for!a!healthy! percentage!of!your!text!receivers;!however,!this!doesn’t!cover!third!party!cellular!networks!and!some! other!interconnected!networks.!It!also!does!not!cover!the!fact!that!text!receivers!move!their!numbers! from!one!carrier!to!another,!changing!the!formats!of!their!short!message!services.!The!Matrix!SMS! gateway!has!connections!built!in!to!most!of!the!major!carriers’!networks.!!This!allows!us!to!lookNup!the! time!of!delivery,!the!carrier!and!delivers!the!SMS!messages!directly!in!their!format.!!This!reduces!the! chance!for!missed!delivery,!making!our!SMS!texting!services!more!reliable!than!anyone!else’s.!!As!we! move!away!from!emails!and!more!to!texting,!this!becomes!a!very!important!service!within!your! communications!system.! !!
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Matrix Two-Way SMS
Matrix!twoNway!SMS!texting!allows!third!party!users!and!your!service!personnel!to!use!SMS!text! messaging!to!interact!with!your!automation!system.!This!system!allows!accounts!to!be!taken!offNline!and! put!online,!to!receive!history!via!text!message!and!to!do!other!functions!and!commands!using!simple!text! messages.!!Matrix Fax Gateway
The!Matrix!fax!gateway!allows!your!automation!and!accounting!systems!to!send!faxes!via!IP!through!our! fax!gateway,!removing!expensive!phone!line!costs.!The!system!simply!sends!an!IP!transmission!to!our! gateway!and!then!relays!the!fax!to!your!users!with!a!customized!cover!letter.!The!Matrix!fax!gateway!also! sends!different!types!of!reports,!invoices,!and!any!other!printed!materials!that!you!need!to!send!to! anyone,!anywhere!in!the!world.! !
Matrix ASAP to PSAP Gateway
The!Matrix!ASAP!to!PSAP!gateway!allows!an!authorized!monitoring!center!to!be!interconnected!with!the! 911!network!of!centers!throughout!the!United!States!as!they!join!the!ASAP!to!PSAP!network,!allowing! monitoring!centers!to!send!dispatches!electronically!to!the!911!center.!After!the!signal!is!received,!it!is! automatically!dispatched!to!the!police!vehicles.!The!911!center!operator!can!send!messages!back!to!your! center!like!you!were!in!a!chat!session!together,!expediting!the!response!to!any!emergency!requiring!police! intervention.!! ! This!saves!time!and!costs!for!both!the!alarm!center!and!the!911!center,!removing!lengthy!wait!times!on! the!phone!to!speak!with!a!911!operator.!Further,!it!removes!the!process!of!reNkeying!the!data!on!what!is! said!over!the!phone.!! ! Our!Matrix!system!directly!connects!to!the!justice!department!allowing!for!multiNsite!distribution!to! 911centers,!providing!additional!protection!beyond!the!standard!ASAP!to!PSAP!system.!!
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Matrix PSAP Boundary Gateway
!The!Matrix!PSAP!boundary!gateway!connects!you!to!the!world!of!public!safety!networks.!This!system!will! populate!your!new!client!entries!with!the!known!PSAP!10Ndigit!dialing!numbers,!alleviating!you!from! having!to!lookup!this!data.!You!are!required!to!verify!the!data.!The!PSAP!boundary!gateway!also!delivers! the!dispatching!authorities!for!mobile!devices.!!
XML Database Services (Required)
! DICE!XML!database!is!the!engine!that!drives!all!the!Matrix!solutions.!Extensible!Markup!Language!(XML)! is!a!language!that!defines!a!set!of!rules!for!encoding!documents!in!a!format!that!is!both!humanNreadable! and!machineNreadable.!The!XML!Database!provides!for!all!the!processing!to!the!various!Matrix!Web! Servers.!Our!XML!Services!are!scalable!and!expand!allowing!your!monitoring!center!to!scale!its!internal! and!external!web!resources!to!all!of!your!users,!employees,!third!party!users!or!your!service!providers.!!!Matrix Web Servers Gateway
(Public Facing Providing Client Access to your Web Data)
The!Matrix!web!server!gateway!provides!your!clients,!employees,!chain!accounts!with!access!to!any! Matrix!web!portals!and!Matrix!apps,!including!Matrix!fire!inspection,!Matrix!Mobile!Sales!Manager! (MMSM)!and!Matrix!hands!on!manager!or!any!of!our!customer!resources!that!you!use!or!deliver!to!your! customers.!! ! The!Matrix!web!servers!gateway!is!a!scalable!solution!with!large!data!pipes,!providing!seamless,!secure! access!to!your!webpages!and!applications.!The!gateway!provides!redundancy!between!multiple!data! centers!and/or!Internet!pipes,!allowing!for!the!highNspeed!data!transmissions!that!you!and!your!customers! require.!! ! The!Matrix!web!servers!safely!and!securely!handles!all!of!your!employees!and!client’s!access!to!your!web! applications,!protecting!your!center!against!any!undesired!public!access!such!as!intruders,!hackers,!or!
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unwanted!interconnections.!This!secure!web!based!gateway!has!SSL!data!encryption!(secure!sockets! layer)!and!even!provides!for!PCI!(payment!card!data!security!industry!standards)!compliance!as!well.! !
Matrix Load Balancer Gateway (Public Facing)
The!DICE!Matrix!load!balancers!allow!for!your!external!web!server!clusters!that!manage!your!webpages! and!application!traffic!to!automatically!distribute!incoming!and!outgoing!information!across!multiple! Matrix!servers.!If!one!server!or!application!becomes!overloaded!with!traffic,!this!gateway!will!balance!the! load!across!multiple!servers,!so!that!you!will!not!experience!server!overloads!or!failures.!The!gateway! provides!for!greater!levels!of!fault!tolerance!in!your!solutions!delivery!to!both!your!clients!and!your! employees!in!the!field.!!! ! Our!load!balancer!system!is!the!most!secure!way!to!provide!your!company!with!a!protective!shield!from! outsiders.!We!provide!integrated!certificate!management!and!SSL!(secure!socket!layers)!decryption,! legitimizing!a!website!or!web!application!as!certified!and!safe!to!access.!!DICE!fully!manages!your!SSL! settings!of!your!load!balancer!and!your!systems!licenses,!notifying!you!when!or!if!they!need!to!be! updated.!! ! In!the!hosted!solution,!you!have!full!failover!or!disaster!recovery!from!your!alarm!center!to!our!redundant,! mirrored,!secondary!center!over!four!hundred!miles!apart!from!our!core!data!center.!Our!secondary! center!sits!on!a!different!power!grid,!has!backNup!power,!and!has!different!internet!and!phone!carrier! services,!providing!uninterrupted!operations!of!your!external!facing!load!balancers!and!Matrix!servers!in! the!unlikely!event!that!the!DICE!core!data!center!were!ever!to!go!down.!! ! If!you!are!running!your!own!load!balancers,!we!recommend!connecting!the!to!the!Core!DICE!data!center! for!disaster!recovery!services.!! !
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Matrix Web Servers Gateway (Internal Facing)
Matrix!web!server!internal!gateway!is!a!cluster!of!Matrix!servers!that!provide!application!support!to!only! your!alarm!center!and!your!personnel!inside!your!company’s!private!network.!These!servers!are! configured!in!a!cluster!for!hot!redundancy,!speed,!and!bandwidth!just!like!your!external!system!is.!Your! Matrix!web!servers!provide!the!infrastructure!to!deliver!your!corporate!and!alarm!center!interactions!with! your!team!members!and!employees,!whether!located!in!your!corporate!facility!or!remotely.!These!servers! typically!sit!on!your!internal!private!network!and!serve!the!interconnected!nonNpublic!facing!employees,! providing!you!with!an!internal!system!that!is!not!accessible!outside!of!your!company’s!environment.!! !
Matrix Load Balancer Gateway (Internal)
The!Matrix!load!balancer!systems!are!built!to!handle!multiple!zones!of!web!server!traffic!for!your! corporate!internal!systems.!Web!servers!allow!multiple!configurations!and!options,!allowing!for!traffic! priorities!based!upon!department!needs!or!application!delivery!needs.!These!servers!allow!for!clusters!of! Matrix!web!products!to!be!delivered!to!your!employees,!as!well!as!redundantly!among!your!applications! and!system!on!your!internal!network.!
Matrix Storage Gateway Service
Matrix!storage!gateway!service!allows!for!all!or!some!of!your!data!to!be!stored!on!your!private!cloud! device!located!in!the!DICE!Disaster!Recovery!(DR)!center!or!in!our!ASP!hosting!centers.!This!gateway! provides!a!costNcutting!measure!to!typical!onNsite,!longNterm!storage!demands.!This!system!allows!for!offN site,!protected!data!storage!for!data!that!is!required!to!be!stored!for!extended!period!of!time.!You!can! store!history,!voice!recordings,!video!recordings,!and!any!other!archived!longNterm!data.!!! ! Our!solution!delivers!scalable,!highly!durable,!secure!solutions!for!backing!up!and!archiving!critical,!longN term!data.!!!!
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High Availability Open Core DB Servers (HA)
High!Availability!Open!Core!database!servers!allow!for!full!failover!between!multiple!systems.!The! software!keeps!data!and!programming!of!your!data!in!sync!while!running!in!a!normal!mode.!If!a!failure!of! any!one!of!your!core!systems!were!to!happen,!the!software!switches!your!IP!sessions!of!all!of!your!clients’! PCs!and!receivers!over!to!a!secondary!system.!The!process!is!automatic,!requires!no!human!intervention,! and!is!not!perceivable!as!it!happens.!!! !
UL/ULC Listed
! DICE’s!central!station!is!UL!and!ULC!listed.!This!license!provides!you!with!the!certification!and!the!various! settings!that!are!required!by!UL!Labs.!Since!it!has!been!tested!under!both!the!old!and!new!UL!standards,! you!will!not!experience!any!difficulties!as!standards!change.!DICE!personnel!serve!on!advisory! committees!to!ensure!that!DICE!customers!have!a!voice!in!the!next!generation!of!UL!standards.!!Matrix CRM – Customer Relationship/Sales Manager
The!Matrix!customer!relationship!manager!(CRM)!manages!a!caller’s!relationship!with!your!center’s! operator.!When!a!call!is!received,!it!populates!your!agent’s!screen!with!the!caller’s!name,!location,!the! zones!that!are!alarming,!their!call!lists,!and!the!required!response!needed!to!manage!the!specific! emergency!that!he/she!is!being!called!about.!! ! The!CRM!system!integrates!with!your!inbound!calls!using!our!Matrix!iPBX,!or!our!Matrix!iPBX!voice! gateway!system.!The!iPBX’s!Interactive!Voice!Response!(IVR),!or!auto!attendant,!lets!the!caller!define! which!screen(s)!will!appear!to!your!agent!by!identifying!if!the!call!is!for!an!alarm,!service,!sales,!accounting! or!other!department.!Once!defined,!the!Matrix!CRM!delivers!the!correct!screen!and!workflow!to!manage! that!call.!!This!increases!your!agents’!speed!and!accuracy!in!managing!every!event.! ! !
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Matrix Fire Solutions (Fire Inspection)
! Matrix!monitoring!manages!any!fire!alarm!signal!from!any!fireNsignaling!device.!The!stepNbyNstep! workflow!tools!walk!your!monitoring!agent!through!the!management!of!every!signal,!efficiently!and! effectively,!without!errors.!! ! Matrix!fire!inspection!runs!on!any!browserNbased!device!and!walks!your!technicians!through!a!stepNbyN step!process,!covering!every!aspect!of!inspecting!a!fire!alarm!system,!according!to!the!NFPA!inspection! process.!The!system!provides!an!NFPA!workflow!that!is!used!to!collect!the!fire!inspection!data!and!it! injects!this!information!into!the!required!NFPA!forms.!Once!these!steps!are!completed,!the!system! automatically!produces!the!required!NFPA!forms.!These!forms!can!be!emailed!to!the!responsible!parties! to!verify!the!inspection!and!can!be!stored!in!the!Matrix!electronic!document!imaging!system.!! ! Matrix!fire!inspection!also!allows!for!service!ticket!creation!for!any!issues!that!require!a!follow!up.! Pictures!taken!can!be!taken!and!attached!to!the!inspection!or!to!a!service!ticket.!! ! This!tool!expedites!your!fire!inspection!process!and!ensures!accurate!and!complete!forms!and!reports.!!It! minimizes!redundant!data!entry,!ultimately!reducing!the!cost!of!administering!these!services.!!Providing! fire!inspections!can!increase!your!company’s!service!offerings!and!value!to!your!customer.! !Matrix Universal Video (MUV) Providing Verification and Video Services
(includes a PSIM Engine or Physical Security Information Management)
MUV!is!a!browser!based!video!monitoring!and!event!management!platform!that!allows!your!center!to! provide!many!types!of!video!monitoring!services,!including!video!verification.!Video!monitoring!is!the! fastest!rising!RMR!platform!in!the!market!today!with!an!everNevolving!list!of!solutions!that!can!be! provided!to!your!customers!or!to!your!organization.! ! ! !! •! Video!monitoring!of!live!events! •! Standard!viewing!of!video,!randomly,!hourly,!once!a!day,!etc.! •! Video!viewing!when!tripped!by!analytics,!sensors,!etc.! •! Video!carousel!–!video!is!rolling!of!many!locations!/!areas/!or!customer!sites.!!Your!agents! decide!when!to!act!based!on!what!they!see! •! Video!verification!of!events!! •! Viewing!cameras!when!a!standard!alarm!trips! •! Video!guarding!! •! Viewing!locations!as!if!you!were!a!guard!walking!the!route.!!Video!viewing!can!be! scheduled!as!needed.!(This!requires!additional!system!if!doing!more!than!one!event!at!a! time.)! •! Randomized!welfare!checks!! •! Checking!in,!off,!and!on!to!see!what!is!in!view! •! Video!escort!services!! •! Following!employees!with!cameras!as!they!go!to!their!cars,!walk!a!parking!lot,!leave!a! building,!pass!through!a!parking!garage,!etc.!Available!with!twoNway!voice! •! TwoNway!audio!or!voiceNdown*!! •! Ability!to!provide!both!of!these!voice!communication!services!(requires!iPBX!and!other! voice!products)! •! Virtual!doorman/receptionist! •! When!a!doorbell!rings!or!there!is!a!request!to!enter!premises,!the!camera!views!who!is! there!and!allows!for!twoNway!voice!interactions.!!! •! Can!confirm!with!tenants,!or!offices!that!the!guest!is!expected!and!can!have!access.! Opening!the!door!and!allowing!them!in,!or!having!the!tenant!meet!them!to!let!them!in! •! Virtual!concierge!service!! •! Answering!questions!and!providing!information!at!a!kiosk.! •! Ex:!the!doctor!is!in!room!503! •! The!department!is!on!the!5th!floor! •! That!store!is!on!level!three! •! Voice!communication!services!requires!iPBX!and!two!way!devices!! ! MUV!is!currently!integrated!with!many!of!the!industry’s!IP!camera!manufacturers’!solutions!as!well!as! many!DVRs,!NVRs!and!VMS!platforms.!!!
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I-View Now™
! INView!Now™!is!a!patented,!cloud!based!central!station!video!and!signal!interface!provided!to!you!through! DICE.!!When!an!alarm!is!triggered,!your!operators!can!view!a!video!clip!of!what!caused!the!alarm,!as!well! as!see!live!views!of!the!area!that!is!alarming.!!Simultaneously,!a!text!message!or!email!can!be!sent!to!your! end!user!so!they!can!view!the!same!actionable!video!(event!clip!and!live!view)!on!their!mobile!device!or! computer.!!Your!end!user!can!select!a!button!to!call!the!central!station,!or!use!the!DICE!twoNway!texting! services!and!other!DICE!communications!tools!to!cancel!or!dispatch!an!alarm.! ! Service! Description! Connectivity!Check!(CC)! Connectivity!Check!of!Devices!is!performed!every!5! minutes!! AlarmNet!Signals! No!need!for!relay!on!compatible!devices! Total!Connected!Video!Alarm!(TCAV)!Indoor!! Clips!only!(50!alarms!max)! Total!Connect!Video!Alarm!(TCVA2)!Outdoor! Clips!only!(200!alarms!max)! Videofied!Video!Alarm!Verification!(VVAV)! Indoor!! VVAV!+Interactive!Services!(50!alarms!max)! Videofied!Video!Alarm!Verification!(VVAV)! Outdoor! VVAV2!+!Interactive!Services!(200!alarms!max)! Active!Video!(AV)!(DVR,!NVR,!IP!Cameras)! Indoor! CC!+HC!+VAV!+!AV!N!Live!View!Portal!(50!alarms! max)! Active!Video!2!(AV2)!(DVR,!NVR,!IP!Cameras)! Outdoor! CC!+HC!+VAV!+!AV2!N!Live!View!Portal!(200!alarms! max)! Alerts!with!Verification! One!(x1)!Zone!with!200!Alerts!! Service! Description! Stand!Alone!Alerts! One!(x1)!Zone!with!200!Alerts! Central!Station!Guard!Tours!–!Daily! 31!Guard!Tours!(Scheduled,!Random,!Automated)! Central!Station!Guard!Tours!–!Daily!plus!two! on!each!weekend!day! 40!Guard!Tours!(Scheduled,!Random,!Automated)! Central!Station!Guard!Tours!–!Twice!a!day! 62!Guard!Tours!(Scheduled,!Random,!Automated)! Additional!Guard!Tour!Signals! 1!Guard!Tour! Custom!Plan!! Available!upon!request! Set!up!fee! Each!account!that!is!created!in!the!dealer!portal! Connection!/!Training!Fee!(One!Time!Fee)! Integration!into!your!CS!software!15!hours/Operator! Training! Transmission!received!from!an!inactive!account! 15!hours/Technician!Training!(15!hours)! Service!Support!Fee!(Monthly!for!length!of! agreement)! Phone!support,!online!support,!webinar!training,!24/7! access!to!our!interactive!web!portal!training! Installation!Test!Signals! Signals!received!on!day!of!installation! ! !
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Videofied
Videofied!is!a!video!solution!designed!to!send!basic!quality,!tenNsecond!video!clips!to!a!monitoring!station! to!deliver!a!verified!response!to!an!alarm!situation.!!The!battery!powered!Videofied!cameras!are!paired! with!other!battery!powered!Videofied!wireless!accessories!and!mounted!in!areas!where!there!is!a!risk!of! intrusion!or!theft.!!Alarm!and!video!signals!are!delivered!to!a!monitoring!station!over!Ethernet/IP!and! cellular!networks!delivering!a!wireless!video!alarm!system.! !Video Guard Tours Management
The!video!guard!tour!system!is!an!addition!to!Matrix!Universal!Video!(MUV.)!This!is!an!application!that! shows!your!agent!single!video!events,!multiple!video!events!or!many!video!events!that!appear!or!are! scrolling!on!their!screens.!!Events!can!come!from!the!same!location!or!several!different!locations!or!from! account(s).!!Agents!selectively!create!an!alarm!event!from!what!they!see,!or!they!dismiss!the!event.!If!they! generate!an!alarm!event,!it’s!sent!to!an!agent!for!a!more!detailed!viewing!and!further!documentation.!! ! Video!guard!tours!can!be!sold!in!tiers,!depending!on!the!client!risks.!The!tours!can!be!scheduled!to!be! reviewed!automatically,!systematically!or!as!required!by!the!client.! !
Video Carousel Management
The!video!carousel!management!system!is!an!additional!Matrix!application!within!Matrix!Universal!Video! (MUV.)!This!system!is!a!24/7!viewing!platform!for!full!time!guard!operations!and!corporate!clients!who! need!to!monitor!a!site’s!cameras.!The!system!allows!for!an!unlimited!number!of!camera!feeds!to!display!in! a!grid.!Displays!have!a!choice!of!which!cameras!to!show!and!for!how!long,!which!provides!a!carousel! effect!for!complying!with!contracts!or!site!obligations!when!viewing!a!customer’s!video.!! ! Agents!are!able!to!change!the!size!of!a!viewing!space!on!their!screens,!which!gives!them!a!better!view!of! video!details!when!there!is!a!concern.!Agents!can!also!enlarge!areas!and!send!an!alarm!if!they!feel!this!is! warranted,!or!dismiss!the!video!as!no!alarm!is!warranted.!!
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Physical Security Information Management (PSIM)
Matrix!Physical!Security!Information!Management!(PSIM)!solutions!will!manage!events!in!any!facility,!of! any!size,!including!multiple!locations,!anywhere!in!the!world.!!! ! The!Matrix!PSIM!solution!aggregates!access!control,!video,!mapping,!alarms,!zone!information!or!any! signaling!device’s!information!together!to!manage!any!incident!or!event!in!any!location.!!Any!device!can! send!an!initial!event!signal!and!all!of!the!devices!on!the!system!can!be!reviewed!by!your!agent!to!garner! pertinent!information!to!manage!any!event!to!ensure!the!best!results.! !
PSIM Mapping Center System
The!PSIM!mapping!system!allows!cameras!and!other!devices!to!be!assigned!to!a!map!for!camera!controls! and!viewing!awareness.!Agents!also!have!access!to!blueprints!and!embedded!images!that!allow!for!site! awareness,!plus!they!can!access!a!map!of!assets.!! ! *The!PSIM!Mapping!System!requires!the!Matrix!Universal!Video!System!in!order!to!operate.! !
GPS Monitoring
GPS!Monitoring!solutions!allow!you!to!easily!locate!PERS!or!GPS!enabled!devices.!You!can!locate!your! service!trucks,!personnel,!PERS!devices,!or!assets.!!The!Matrix!mapping!gateway!allows!you!to!map!any! PERS!or!GPS!device.!This!information,!configured!with!our!PSAP!boundary!gateway,!will!deliver!the! proper!PSAP!number!for!any!911!dispatching!needs.! !Matrix GPS Interfaces
We!have!integrated!many!Matrix!GPS!interfaces!over!the!course!of!twenty!years,!allowing!for!multiple! ways!to!interact!with!our!monitoring!software.!We!have!devices!that!send!short!message!services!to!apps! in!the!cloud!and!SMS!messages,!or!eNmails!and!signals!through!receivers!to!name!just!a!few.!Each!! interface!comes!with!a!configuration!plan!and!interacts!with!the!GPS!monitoring!system!providing!both! mapping!and!PSAP!data.!! ! This!interface!can!also!use!voice!technologies!delivering!voice!calls!or!twoNway!calls!with!mobile!PERS! devices!or!other!similar!devices,! !
Matrix Mapping Gateway Service
The!Matrix!Mapping!Gateway!delivers!a!mapping!system!for!any!one!of!the!DICE!Matrix!modules.!!You! can!map!your!customer’s!locations,!your!service!locations,!and!your!technician’s!location;!tracking!their! trucks!location!or!whatever!you!need!to!locate!on!our!DICE!Mapping!system!or!your!Google!Mapping! system.!Whenever!something!is!mapped,!it!is!marked!with!a!colorNcoded!drop!pin!that!allows!you!to!hover! over!the!pin,!bringing!up!your!customer’s!location!and!information!and!the!pertinent!data!regarding!why! they!are!pinpointed.!!In!the!case!of!a!service!or!installation!need,!the!pin!will!be!red!if!it’s!not!scheduled! and!green!if!it!is.!! ! Since!this!is!a!webNbased!system,!your!technicians!can!access!relevant!information!on!the!tasks!related!to! the!pins!on!the!map!based!on!the!permissions!you!give!them.!Your!Mapping!System!can!also!provide!your! technicians!with!turn!by!turn!directions,!the!ability!to!locate!low!priced!fuel,!navigate!around!slow!traffic! areas!and!find!the!easiest!routes!to!your!customer!locations.! !
Matrix Dashboard Service
The!Dashboard!Graphing!system!gives!your!customers!a!webNbased!interface!for!reviewing!and!managing! their!security!data!through!charts!and!graphs.!! ! This!product!provides!a!window!to!easily!see,!review!and!identify!issues,!problem!locations,!and!to!use! this!data!to!take!meaningful!action!to!resolve!security!problems!and!risks.!You!can!manage!your! operations!data,!your!customer’s!data,!or!your!user’s!data.! ! !
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PDF Printing
This!module!gives!you!the!ability!to!put!information!into!a!PDF!format!to!easily!delivery!it!to!anyone.!Not! only!can!standard!forms!be!saved!as!PDF’s!and!emailed,!DICE!can!work!with!your!team!to!provide!custom! background!images,!logos,!and!watermarks.!You!will!not!need!to!buy!preNprinted!forms!anymore,!as!your! DICE!system!is!your!form!generator,!automatically!injecting!your!data!into!your!documents.! !Virtual Paper
Virtual!Paper!is!an!optional!package!that!helps!reduce!both!expenses!and!noise!levels!by!allowing!you!to! run!your!central!station!activity!reports!from!receivers!to!an!online!computer,!rather!than!a!hardcopy! paper!environment.!! ! Information!on!your!system!generated!signals,!accounts!put!in!test,!users!logging!in!and!off!the!system,! and!all!your!receiver!printouts!continuously!scroll!to!the!screen.!You!can!limit!the!display!to!a!specific! receiver,!or!search!the!data!for!a!particular!character!string.!You!have!the!option!of!printing!hardcopy! reports!by!receiver!for!a!date!and!time!range.!The!package!also!provides!utilities!for!backing!up,!purging,! and!restoring!history!data!as!well.! !Cardfile
The!Cardfile!system!backs!up!your!system!data!at!a!regular!interval,!allowing!you!to!manually!manage! alarms!in!the!event!of!complete!system!failure.!! !Document Imaging Service
The!Document!Imaging!Services!allow!you!to!scan!and!inject!paper!documents!into!a!customer’s!file!or!a! document!imaging!systems.!!Various!imaging!systems!are!integrated!into!the!Matrix!to!store!contracts!and! signed!documents!that!are!created!in!your!Matrix!Mobile!Sales!System,!your!service!system,!installation! and!management!or!any!Matrix!system.!Documents!are!displayed!in!interface!and!stored!in!your!system.!
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MADE Matrix Application Development Engine
MADE!is!our!Matrix!Application!Development!Engine,!which!allows!industry!application!programmers!and! developers!to!write!your!own!additions!to!our!monitoring,!accounting,!service!modules!or!even!your!own! web!applications!all!around!our!DICE!OpenCORE!or!our!enterpriseNlevel!software!engine.!!! ! MADE!or!the!Matrix!Application!Development!Environment!allows!developers!to!focus!on!your!coding! and!development!goals!and!not!worry!about!data!access,!as!the!programming!layer!takes!care!of!all!of!the! backNend!communication!tasks.!An!application!developer!doesn't!have!to!worry!about!where!the!data!is,! or!where!it!needs!to!go,!because!the!engine!simply!provides!seamless!access!for!the!applications!you! develop.!! ! MADE!uses!our!DICE!development!language,!allowing!you!to!write!tools!that!fully!integrate!with!your! system,!using!IP!communication!standards!that!go!directly!into!our!OpenCORE!database.!OpenCore!is!the! Dice!database!that!operates!every!part!of!the!Dice!solution.!!Your!new!tools!can!be!embedded!using!any! of!today's!most!popular!programming!languages,!such!as!C,!C+,!C#,!and!PHP.!Our!OpenCORE!enterpriseN level!engine!is!a!largeNscale!engine!that!maintains!centers!with!up!to!one!million!accounts!and!has!been! load!tested!up!to!5!million!accounts.!OpenCORE!is!scalable!and!allows!for!data!structures!to!be!spread! across!many!servers!in!SQL!or!Oracle!data!structures.!! !
Matrix MADE Query Tools
Matrix!MADE!Query!Tools!allow!you!to!have!open!access!to!our!data!structures.!The!system!allows!nonN programmers!to!easily!create!and!develop!queries!that!can!distribute!data!/!reports!in!many!popular! formats.!This!webNbased!tool!can!be!used!to!join!and!pull!data!from!multiple!tables,!allowing!it!to!be!used! on!mobile!devices!and!other!web!based!systems!as!well.! ! !
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