A CASE STUDY
Digital City Platform
(Smart & Safe City)
Terms of Reference
SN Chapter Page #
1 Project Overview 3
2 Project Objectives 5
3 Project Solution Brief 10
4 Key Stakeholders 11
5 Project Critical Success Factors 12
6 Project Implementation Challenges 12
7 Project Achievements 12,13
8 Project Key Differentiators 14
9 Testimonies, Photos and Links 15
• PROJECT OVERVIEW:
This Modern City is unique in more than one way. This city is integral to NCR (National Capital Region), though this city attracts & absorbs maximum number of people from other Cities of NCR. This City, within NCR Cities, is possibly among the last Cities came up as big-time commercial destination for most Corporate. This City has experienced unprecedented growth, as never thought of. This City has evolved as a Residential and Commercial City. This city carries very different expectations by its stakeholders for some of the reasons mentioned above.
This modern city, one of Delhi’s major satellite cities, is host to many leading brands and representatives from across the world and is widely acknowledged as a finance and technology hub.
This City embarked on the City Platform journey a few years back, even while other Cities in the Country were still contesting to be Smart City. Among other key investments and initiatives, establishing an integrated Command and Control Center (CCC) was among Government priorities with focus to monitor the city operations from a single place. Though Authority envisaged and conceived Smart and Safe City almost same time, however executed as two different projects for natural reasons with focus on timely successful completion.
This city was not among the 100 Smart Cities chosen by Ministry of Urban Development, Government of India. It didn’t matter to Haryana Government and this City, as both were anyway committed and focused on making Smarter City. Government of Haryana approved special budget for City Platform comprising of Safe and Smart City.
Incidentally both City projects were awarded to team of NEC Technologies and Niveshan Technologies through competitive procurement process, and it certainly added to ease of implementation and rollout.
Here is the Case Study for Digital City Platform, covering both Safe and Smart City.
Background to Digital City Platform
Growth achieved by cities is linked to their ability to address issues related to urbanization and associated social, environmental and economic issues in a holistic manner, while making the most of future opportunities. The Digital City Platform concept can be looked upon as a framework for implementing this vision of advanced and modern urbanization.
Digital City Platform, primarily a concept of Technology-led disruptions to focus on all- round stakeholder engagements with One Government, enhanced efficiency &
transparency, measurable & accountable processes, inclusive by ‘reach the un-reach’,
… Digital City Platform enables the implementation of continuous legislative &
administrative reforms through digital technologies. Digital City Platform brings the power of Data to look at everything ‘Outside – Inside’.
Digital City Platform and Emerging Technologies are like ‘made for each other’, the power of Emerging Technologies have been configured as integral to overall Digital City Platform to enable Innovation, Transformation, and Future-proof City.
Digital City Platform composition comprise across sectors, i.e. Governance1, Waste Management, Mobility & Transportation, Surveillance, Law & Order, Power & Energy, …
Under the project, selected locations in this city to be fitted with a variety of 1200 CCTV cameras to perform traffic enforcement and general surveillance across 115 sectors of this city and it’s sub-city. The project was awarded in March 2019 and is expected to be completed before end of this year 2020.
1 G2C (Government to Citizen), G2B (to Business), G2G (to Government), G2E (to Employee), G2S (to Stakeholders)
• PROJECT OBJECTIVES:
The key objective of this project is to establish a collaborative framework where input from different smart solutions implemented by Development Authority, and other stakeholders can be assimilated, analyzed, and actioned on a single platform;
consequently, resulting in aggregated City level Information and Data Hub to continually enhance stakeholder services. Further this aggregated city level information can be converted to actionable intelligence, which would be propagated to relevant stakeholders and citizens.
• Setup a centralized infrastructure to deliver the Vision of ‘One City – One Government’, such that all demand side and supply side of Governance can engage through a common platform.
• The investments in Digital City Platform shall be State-of-the-art-technology, NextGen and Future-proof, such that the investments can be
o enhanced and upgraded vertically and horizontally in tune with future requirements and scenarios
o integrated, inter-operated, and collaborated with other departments and applications seamlessly
• The investments shall deliver predictive analytics to various stakeholders aligned with their ever-evolving requirements and more through the ability & capability of technology.
• The project aims at to improve mobility, improve situational awareness, enhance public safety and security, and introduce data driven decision making for the city.
Better management of utilities and quantification of services, Asset Management, Disaster Management and Emergency Response, … among the other objectives and requirements.
• The project shall cover 115 sectors (6 sub-cities) of this city and sub-cities, in consultation with Police Department covering
o Entry and Exit points of the City / Toll Gateway o Important Traffic Junctions
o Crime prone and sensitive areas through 8 monitoring locations and 11 aggregation locations in phase I
• The investments shall support all functional, non-functional, and technical requirements - horizontally & vertically.
o Functionally, the investments shall cover the Governance requirements such that the City can deliver better services than ever with ease at lower price point with enhanced reach & convenience. The services shall be predictable by defining & beating the SLA (Service Level Agreement).
Some of the functional areas shall focus on Traffic Management, Crime Management, City Administration, Stakeholder’s G2C & G2B services, G2E &
G2G services with enhanced transparency, accountability, and measurable.
o Non-Functional Requirements (NFR) like Security, Scalability, Configurable, Performance, High Availability, Agility, Manageability, Business Continuity Plan, Predictability, Reliability, Ease of Use, Change Management, Reach the Un-reach, Integration & Inter-operability, … All of these NFR across the Solution Stack.
o Technically, loosely coupled – tightly integrated architecture with Industry Standard development and deployment platform such that project remains vendor-neutral & technology-neutral. All the aspects of NFR shall be available in Technical architecture too.
Digital City Platform is one of the Dream projects of Haryana State with ease of replicability and repeatability.
Project Definition:
Smart City Safe City
Design, Development, Implementation, Operations, and Maintenance of Integrated Command & Control Center
Supply, Installation, Integration,
Commissioning, Operations and
Maintenance of City-wide CCTV Based
Public Safety and Adaptive Traffic
(ICCC) and Integration with various
Smart City applications. Management System. On-site Support (24*7) at Central Site & Managed services for the links.
• Digital City Platform Perspective
• Digital City Platform would require core infrastructure like
o Integrated Command and Control Center (ICCC) to integrate all the city’s IT
& OT (Information Technology & Operational Technology) systems.
o Provide predictive insights and dashboards for decision making.
o The ICCC application with built-in set of SOPs (Standard Operating Practices) that need to be executed all the times, more so during an emergency situation and/or incident.
o CCTV Surveillance system with Video analytics and monitoring at ICCC.
• The ICT (Information Technology, Communication, and Telecom) infrastructure shall be World Class state-of-the-art-technology, complying with Global Standards on Safety, Ergonomics and Operations.
• A fully secure Datacenter with built-in NFR as defined above to support 24x7 operations of ICCC.
• A fully functional and responsive Call Center/ Helpdesk to address citizen and other stakeholder’s situations.
• Improved visualization of ambient situation in the city and facilitation of data driven decision making.
• Support Disaster Management and Emergency Response situations.
• Successful setting up of datacenter, pilot deployment and Go-Live of first set of 10 selected sites meeting the time lines.
Hon’ble Chief Minister of Haryana, Shri Manohar Lal Khattar inaugurated the Digital City Platform.
Understanding of the Requirements from Technology perspective
Implement security and surveillance system in the areas of 115 sectors (6 sub-cities) of the cities, in consultation with Police Department covering
• Entry and Exit points of the City / Toll Gateway
• Important Traffic Junctions
• Crime prone and sensitive areas through 8 monitoring locations and 11 aggregation locations
Components expected to deploy throughout the city as envisaged to accrue some of the below mentioned benefits for the city:
• Enable real time monitoring of the various facets of this City’s Smart City management, i.e. Security, Traffic and City Utilities.
• Provide capability to respond in a unified manner to situations on ground (both day to day and emergency situations) by creating a common operational picture for the relevant stakeholder.
• Provide and manage touch points from all concerned stakeholders during the lifecycle of various incidents.
• Define and manage the Key Performance Indicators (KPIs) for various operational aspects of the City Management.
• Provide capability to conduct analysis for continuous improvement of city operations.
• Security and Surveillance of intersections and sensitive locations across city.
• Support police to maintain Law and Order - by crime control & city monitoring.
• Improve Traffic Management by installing SVD, ANPR and RLVD (Speed Violation Detection, Automated Number Plate Recognition, Red Light Violation Detection) cameras across traffic intersections
• Help in deterring, detecting and thus dealing with criminal activities.
• Effective Security & Surveillance of an area, Video Surveillance System to create a tamper proof record for post event analysis and to deliver
o Provide alerts/ feedback to the Police Department about abnormal movements e.g. traffic movement in wrong direction etc.
o Better Management of Security breaches based on alerts received from system
o Improved turnaround time in responding to any investigation case, faster access to evidence in case of law violation in the monitored areas.
• Development of an integration platform which will facilitate exchange and aggregation of data irrespective of underlying technology platform of application in DC.
• Integration with existing and future ICT systems for smooth operations, monitoring and management
•
Strategy and Approach• Loosely Coupled – Tightly Integrated Architecture.
• Agility and target-orientation in Delivery model based on industry best practices and proven methodologies.
• Joint Project Management in accordance with project scope, methodology, cost, deliverables, and other related parameters. The project teams focused on macro and micro project milestones with appropriate proactive monitoring to avoid delays and escalations.
• Identification of Project Risks and Risk Mitigation, among the key focus by all stakeholders.
• Capacity building through investments in resources to make project self-reliant.
• Communication and Reporting of Plans & Achievements, very formal & structured.
• Change Management as one of the Critical Success Factors.
NEC’s Intelligent Traffic Management System (ITMS) to keep a tight vigil on human and vehicular movements during the lockdown period, especially in areas inside the red zone.
The teams stationed at the war room will provide real time updates of anomalies that potentially impose a threat to the communities. In some selected areas, Niveshan & NEC has also deployed a special analytics function on selected cameras for crowd control to ensure appropriate social distance measures are in place to mitigate community transmission of the virus. This feature will send alerts to the control room as soon as it detects five or more people moving in any of these CCTV cameras. NIVESHAN provided special training to the authorities on managing the live cameras and alerts.
• PROJECT SOLUTION BRIEF
Infrastructure Solution
The primary goal of the proposed architecture was to create and implement an integrated, modular and secured infrastructure platform at Surveillance, ITMS, DC & ICCC at city.
Logical Architecture Diagram
Infrastructure architecture for City was designed and was built by deploying Camera, DWDM, Routers, Switches and Large variety of in-line devices including Platform, Servers, Storage, Backup, Virtualization and EMS.
Network Architecture for City:
Artificial Intelligence based video analytics:
We proposed Cognitifi video analytics-based AI solution to meet the requirement of the tender. The AI solution is comprised of four components namely CAIOS, BIAS, AI Engine and Marketplace.
• Key Stakeholders
City Authority Municipal Development Authority
Citizens Citizen to Government engagements Businesses Business to Government engagements City Corporation Municipal Corporation
Police City Police and City Traffic Police HSVP Haryana Shahari Vikas Pradhikaran
• Project Critical Success Factors
• Adaptive Traffic Management System involving setting up of IP based outdoor surveillance cameras across various locations in the city.
• Appropriate network topology and design with DWDM in place.
• The system designed to work in 24×7 environment with the camera feeds being fed to monitoring centers
• Identification of key traffic junctions by Development authorities and police department
• Customer support: Development Authority team has been really supportive in resolving any bottlenecks that could have delayed the execution of this project
•
Choice of technology: Cisco, the world leader in ICCC application. The time to deployment was really quick and the rich analytics functionality really made all the difference•
Data center expertise: The Niveshan team’s expertise in setting up the data center in record time went a long way in making this project a success•
Customer support:Development Authority
team has been really supportive in resolving any bottlenecks that could have delayed the execution of this project• Project Challenges
• Functional and Administrative Approvals from other agencies like GAIL, NHAI and City Authorities.
• Working in the busy city.
• COVID-19 outbreak, lockdown, and related challenges
• Fiber Cuts sometimes
• Lot of agencies involvement.
• Project Achievements
• Deployment of DWDM backbone network to cater to futuristic high BW capacity demand
• Covid-19 monitoring/management across city through various live locations
• Traffic/operations management through video analytics
• One of the fastest deployments of the command centers
• Rapid deployment of fiber across the city
• E-challans have been successfully generated by police department through command center integration.
• Project Key Differentiators
Innovations:• Usage of AI to track and respond to covid-19 situation
• Integration of unique video analytics use cases in command center
• Multi-layered representation of City in command center through One-Map City (GIS based incident visualization)
• Ergonomically designed command center adhering to ISO standard.
• Unique approach to project delivery by executing parallel work packets through multiple MSIs
Scalability:
• Multiple departments across City’s government can be integrated.
• The intersections and area coverage for traffic/crime management can be widened in next phases.
• More relevant use cases of video analytics can be added as per requirement.
• More applications and services to manage the city can be integrated across the command center.
Replicability:
• The project has been a great success for city authorities during Covid-19, a real time crisis situation for handling and managing the operations and safety.
• Deployment of DWDM backbone is done for the first time across smart cities
• Deployment of centralized network management system for real time device monitoring and configuration.
• MPLS network to improve network performance and better quality of service.
• Pollution/environment control and efficient use of public services like electricity and water through video analytics use cases
• Key Project Achievements
• Delivery of projects within time, resources, and cost with customer satisfaction.
• Reconfigure the City infrastructure to suit never thought of requirements like COVID’19 within a day for some of our projects.
• Traffic Management in tough & peak times & situations.
• One of the fastest deployments of command and control center.
• Seamless integration and implementation of Smart & Safe city project to achieve the overall larger City objectives.
• Key Challenges
faced while implementing the Project and how they were overcome:• Engagement with multiple agencies to achieve project objectives, however an empowered SPOC (Single Point of Contact) at appropriate level is always defined and achieved with customer.
• Potential delays in requirement freezing, approvals, availability of customer-end infrastructure & requirements were best achieved proactively through periodic Steering Committee Meetings with appropriate level of escalation management.
• Availability of some of the material during COVID’19 times was best delivered by our partners, since partners are our well-integrated in the project execution strategy.
• Customer people exposed to new environment, new technologies, new ways of doing business. This was addressed through two-fold strategies (a) Power Users from customer end as part of Core project team (b) Continuous Change Management workshops, including senior most officials from customer-end.
• Availability of right skillset and people, esp when implementing new technologies.
We made appropriate investments proactively by working together with partners to reskill our people and hire resources when needed.
• Differentiators those make the project replicable
• All our projects are based on ‘Loosely Coupled – Tightly Integrated’ architecture.
• Each project developed is modular, such that select modules can be selected and built for any other City project.
• All our projects are configurable in more than one way. It provides flexibility in same project to configure and reconfigure with changing City requirements, and replicate for any other City.
• The projects developed are technology tool agnostic, as each City projects would use different tools & technologies from different products & services providers.
• Integration and Inter-operability as a layer make each project different to suit any given project requirements.
• Key Achievements
The project is one of the most successful ICCC implementations in the smart cities.
Successful setting up of datacenter, pilot deployment and Go-Live of first set of 10 selected sites meeting the time lines, inauguration done by Hon’ble Chief Minister Shri Manohar Lal Khattar.
• Key Learning
Always choose proven technology solution to ensure project success.
Testimonies, Photos and Links:
❖ Gurugram becomes 1st city in Haryana to get Integrated Command and Control Centre
https://india.smartcitiescouncil.com/article/gurugram-becomes-1st-city-haryana-get- integrated-command-and-control-centre
❖ NEC converts GMDA Smart City Control Centre into war room in fight against COVID-19 https://www.expresscomputer.in/indiaincfightscovid19/nec-converts-gmda-smart- city-control-centre-into-war-room-in-fight-against-covid-19/54581/
❖ Smart City Centre turned into Covid-19 war room
https://www.hindustantimes.com/gurugram/smart-city-centre-turned-into-covid-19- war-room/story-8IDQ2MOCu7oQhG4iYeZdCJ.html
❖ Gurugram’s big leap towards hi-tech city
https://www.cityspidey.com/news/10533/gurugram-s-big-leap-towards-hi-tech-city
❖ Gurugram Metropolitan Development Authority partners Cisco to launch ICCC under Smart City project
https://government.economictimes.indiatimes.com/news/digital-india/gurugram- metropolitan-development-authority-partners-cisco-to-launch-iccc-under-smart-city- project/72438159
❖ NEC Converts GMDA Smart City Control Centre into War Room Against COVID-19
https://newsripples.com/tag/gmda-smart-city-control-centre-nec/Artificial Intelligence for Crowd &
Vehicle counting now functional through CCTV cameras
Welcoming Honorable Chief Minister of Haryana Shri Manohar Lal Khattar at Inauguration Ceremony by Mr. Kushagra Sharma (Chief Strategy Officer, Niveshan Technologies)
Inauguration by Honorable Chief Minister of Haryana, Shri Manohar Lal Khattar
Project Team Explaining about Surveillance System
Inauguration of Integrated Command and Control Centre by Honorable Chief
Minister of Haryana Shri Manohar Lal Khattar
Welcoming Honorable Chief
Minister of
Haryana Shri
Manohar Lal
Khattar by
Kushagra
Sharma,
Chief
Strategy
Officer,
Niveshan
Technologies
India Private
Limited
Project Team led by
Mr.Kumar
Bachchan (Co- Founder and COO),
Niveshan Technologies, Mr. Pradeep Kushwaha (Business Head–Public Safety), NEC Technologies and Mr. Sanjay Diwan, Cisco