DRIVINGPROFIT THROUGHAUTOMATED PRINTSERVICES

(1)

D

RIVING

P

ROFIT THROUGH

A

UTOMATED

P

RINT

S

ERVICES

M

ANAGING THE CUSTOMERS PRINTING SERVICE LIFECYCLE AS AN

IT

SERVICE

M

IT

SERVICE

O

NLINE

TCO A

NALYSIS

T

OOL

O

NLINE

TCO A

NALYSIS

T

OOL

M

OBILE

A

UDIT

C

LIENT

M

OBILE

A

UDIT

C

LIENT

A

SSETSSET

M

ANAGEMENTANAGEMENT

S

ERVICE

C

HAIN

M

ANAGEMENT

S

ERVICE

C

HAIN

M

ANAGEMENT

S

UPPLY

C

HAIN

M

ANAGEMENT

S

UPPLY

C

HAIN

M

ANAGEMENT

D

ESIGN

& T

RANSFORMATION

S

ERVER

D

ESIGN

& T

RANSFORMATION

S

ERVER

M

IT

SERVICE

S

CALING THE BUSINESS

-

DRIVING COST

DOWN

AND SERVICE VALUE

UP

M

IT

SERVICE

(2)

T

HE

C

OMPANY

E

STABLISHED

2001

–

Private Limited Company

–

Fully funded by the shareholders

–

No corporate or institutional investors

–

$10M of income re-invested in R&D

P

RODUCTS

&

SERVICES

P

RODUCTS

&

SERVICES

–

Software

•

Full lifecycle print service management

–

Professional services

•

Consulting, implementation

–

Advisory services

(3)

W

HAT DOES

EKM4

PROVIDE

...?

•

EKM4 delivers

Advanced print service management software to optimise your printing assets, drive down cost and

support needs though an end-to-end infrastructure suite.

•

For the Enterprise

Enterprise class robust scalable technology to manage every stage of the technology, service, supply chain

and contract lifecycle.

•

For Service Providers

–

A flexible scalable suite of software to support the complete customer engagement process

–

Pre-and post-sales

–

Service design,

–

Service design,

–

Service transformation and service operation

–

On site or remote service delivery.

–

Supports integrated MPS pay per page and Transactional service delivery models.

•

Open and transparent

•

Optimisation

•

Extensible

•

Knowledge and support

–

Truly independent expertise and knowledge delivering outstanding levels of support and guidance

I

NEFFICIENCIES IN PRINT

SERVICE DELIVERY IS A

$45

BN

GLOBAL

COST

(4)

P

ROFESSIONAL SERVICES

INDEPENDENT ADVISORY

SERVICES

Print Service Planning

Current state analysis Customer requirements

Print service Design

New service design New physical design

Procurement support

Make/buy

Service catalogue items Target pricing Equipment

Implementation services

Project Management

Software & hardware deployment

INDEPENDENT ADVISORY

SERVICES,

ONE OFF AND ON-GOING

Partner Business Development

Service offer definition Target Customer requirements

Sales engagement Process

Pre sales

Training & live coaching Service transition and take on Due diligence

New physical design

IMPLEMENTATION SERVICES

Project Management

Software set up Application Integration

Business take on according to service design

Project management of others

Hardware disposal Hardware install Other Applications

Service Management Operations

Day to day operations

Assets, supply chain, service chain, Application management

Service improvement and optimisation Software & hardware deployment

Service Management

Operations

Service improvement and optimisation

Service billing and finance

M

ETHODS

T

OOLS

Insight II TCO Tools : Insight II Assessment Monitoring : Insight II Audit Client : Insight II Design System :

Insight II Enterprise and Portal Service Management Servers

(5)

F

ULL

S

ERVICE

L

IFECYCLE

M

ANAGEMENT

•

Technology Lifecycle…

–

Comprehensive device data

–

Manufacturer independent (Vendor Neutral)

–

Optimised monitors with minimal network impact

–

Begin the service improvement at any time

–

No need to wait for a technology re-fresh

•

ITIL® Service Lifecycle

•

ITIL® Service Lifecycle

–

Asset control and change management

–

Consumables management (Supply Chain)

–

Engineering services (Service chain)

–

Billing data (map to billing models)

–

Service transformation management

–

Management Data Repository

–

Service Improvement

–

Service Governance

(6)

A

UTOMATING THE CORE BUSINESS PROCESSES

PRODUCT/SERVICE SALES FULFILMENT OPERATIONS BILLING

S

ALES

F

ULFILMENT

O

PERATIONS

B

ILLING

•

Tools and process to

establish the business case

•

Tools and process for due

diligence, business take on

and fleet design optimisation

•

Operating the service

•

Asset management

•

Usage data (Billing and BI)

•

Supply chain management

•

Service chain management

•

Invoicing and collection

•

Service chain management

•

Application infrastructure

•

Data for BI/analysis

I

NSTANT

TCO A

NALYSIS

T

OOL

I

NSTANT

TCO A

NALYSIS

T

OOL

M

OBILE

A

UDITING AND

F

LEET

D

ESIGN

&T

RANSFORMATION

M

OBILE

A

UDITING AND

F

LEET

D

ESIGN

&T

RANSFORMATION

ASSET MANAGEMENT ASSET MANAGEMENT SERVICE CHAIN MANAGEMENT SERVICE CHAIN MANAGEMENT SUPPLYCHAIN MANAGEMENT SUPPLYCHAIN MANAGEMENT REPORTING, MI AND

ERP DATABASELINKS

REPORTING, MI AND

(7)

Pre-Sales

Audit, Design and Transformation

Due Diligence, Fleet Take-On and Service Operation

TCO Analysis Tool Mobile Audit Client Design & Transformation

System DCA Mobile Fleet Manager Enterprise Portal

On-line tool On-site Mobile Device Desktop Application On-site Network Service On-site service delivery On-site service delivery Data Aggregation

Instant Assessment of the Total Cost of Ownership of a

Printing and Imaging Fleet. Financial Analysis of existing

and optimised fleet. Implementation Costs of Insight based Managed Print

Physical audit of devices. Collection of device

information and specification including meter

readings and counters. Definition of logical and

physical zones.

TCO Assessment, Green Assessment, Fleet re-design

(automatic or manual), forecast TCO reporting.

On-site collection of device data via SNMP. Communicates with Insight Portal with IMIL via XMPP.

An extension of the Mobile Audit Client platform, allowing management of the

assets on-site via a map-based user interface.

Self-contained Fleet Management Application including; Asset, Incident

and Supply chain management. Triage and normalisation of alerts, and

predictive consumables.

Centralised aggregation of data from multiple

installations.

TCO ANALYSIS TOOL

M

OBILE

A

UDIT

C

LIENT

M

OBILE

A

UDIT

C

LIENT

A

SSETSSET

M

ANAGEMENTANAGEMENT

S

ERVICE

C

HAIN

M

ANAGEMENT

S

ERVICE

C

HAIN

M

ANAGEMENT

S

UPPLY

C

HAIN

M

ANAGEMENT

S

UPPLY

C

HAIN

M

ANAGEMENT

D

ESIGN

& T

RANSFORMATION

S

ERVER

D

ESIGN

& T

RANSFORMATION

S

ERVER

Insight based Managed Print Service. Return on Investment calculation and

analysis.

physical zones. predictive consumables.

For use by Partners on initial meetings to provide an estimate

of costs, and savings through implementing Insight.

For use by Partners to perform a full site audit of assets on-site

prior to a proposal.

For use by end users managing a fleet internally, or by partners to present a proposed fleet design.*

The on-site component of InsightII that collects the device data. Essential for Partners remotely managing the fleet with Insight

Portal.

This extension allows installations, moves and changes (IMAC) activities to be validated and resolved in a live environment, greatly reducing the management

overhead of IMAC activities. **

Designed for End-users who are self-managing the fleet, or Partners operating an in-house

service.

Designed for Partners running the service on behalf of clients.

* = Available Q3 2012 ** = Available Q4 2012