Conference Call Information

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Configuration Management – User Group (formerly: Marimba Users Group)

www.CM-UG.com

Conference Call Information

All CM-UG calls unless otherwise noted will use the following dial in information:

US Conferencing Number: 1-855-747-8824

CODE: 236 606 4030

Subscribe to emails:

February 19

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Details:

1. Marimba / Symphony transition

2. Marimba 8.3.1 and 8.5 information

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www.CM-UG.com

Upcoming CM-UG Events

2014 CM-UG meeting dates:

Wednesday, February 19th, 2014 @ noon Central time Wednesday, March 19th, 2014 @ noon Central time

Wednesday, April 16th, 2014 @ noon Central time Wednesday, May 21st, 2014 @ noon Central time Wednesday, June 18th, 2014 @ noon Central time

Wednesday, July 23rd, 2014 @ noon Central time - 4th week Wednesday, August 20th, 2014 @ noon Central time Wednesday, September 17th, 2014 @ noon Central time

Wednesday, October 15th, 2014 @ noon Central time Wednesday, November 19th, 2014 @ noon Central time Wednesday, December 17th, 2014 @ noon Central time

Upcoming Events

Reminder:

The CM-UG call is normally the 3

rd

_{Wednesday of each month at 12 noon central time.}

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Symphony Teleca

Marimba User Group – Feb 14

Nitish Shrivastava

Feb 19, 2014

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• _{EOL Announcement – What it means…}

• _{Support & Maintenance - Logistics}

• How to get Symphony Marimba v8.3

• _{8.3.1 Status}

• _{8.5 preparation}

• _{Competitive Analysis}

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EOL Announcement – What it means…

Aug 2013 Mar 2013 Feb 2014 BMC Marimba – Dev/QA/Suppor t Teams transitioned to Symphony Marimba v8.3 Symphony Marimba v8.3 released Marimba v8.3 Symphony development of Symphony Marimba v8.3 begins BBCA EOL

announcement End-Of-Life for BBCA

Sep 2015

Symphony Support for BBCA*

Indefinite Development/support for STC Marimba

BBCA

STC Marimba

BBCA – Till 8.2.02

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Support model for BBCA (EOL by Sept 2015)

Continue with BMC

Transition to STC

Critical Fixes

Platform support

Security patches

BBCA Patches

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• Licensing

– BMC Licenses will not be assigned to Symphony

– Symphony will provide free licenses to customers for Symphony Marimba

• Maintenance Agreements

– Symphony will continue Support on BMC Marimba as per BMC Maintenance Agreements through expiration or “product obsolete” date

– Symphony will make available Maintenance Agreements for current Marimba deployments

• Credits for any pre-paid BMC Maintenance

• Support policies consistent with BMC policies

• Includes BMC Premier Support agreements

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• Support Transition Goals

– Provide ongoing Support for BMC Customers with current Maintenance contracts

– Improve Support capabilities by having dedicated Support team with Weekend Support

– Provide Service Level Agreements comparable to what BMC offers

• Support Availability

– 24X7X365 Availability

– Severity-1 issue resolution 24X7

– Phone and E-mail Support

– Online Knowledgebase access (in progress)

• Maintenance Pricing

– Comparable to BMC pricing

Support and Maintenance - Logistics

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How to get 8.3

• Customers who sign up with Symphony get 8.3 (and future releases)

• Symphony will provide free licenses to customers for Symphony Marimba

• Please contact Arturo (Details below) to get details on logistics

ARTURO SAMPER

Director of Support Services

Symphony Teleca

5360 Legacy Drive, Suite 120, Plano, TX 75024 Phone: +18139207013, Fax: +19726966999 Mobile: +18134763287

[email protected] www.symphonyteleca.com

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• Scheduled for March 17, 2014

• List of Important features

– OS migration solution

– IPv6

– Multi-forest UI options in CMS

• On track

• Beta for OS Migration scheduled for March 5

• Please contact Nitish Shrivastava for beta registration

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8.5 Preparation

• Use cases consolidation is in progress…

• Consolidation of RFEs to complete in March.

• Please reach out to us for prioritization of RFE/backlog defects

• Use cases discussion starts on April 1

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8.3.00 ‘Special Patch’ (Scheduled for March mid)

• Will have OS migration solution

• Will have support for IPv6 (was committed for 8.3 but we decided to move it to patch)

• Will have customer reported defects and few important RFEs (Around base 8.3.00)

8.5 backlog/RFEs (Scheduled for December 2014)

• Multi-Tenancy

• Multi-forest (final phase)

• Mobile Devices Management (MDM)

• Marimba as a Service

• Mac patching

• SCAP 1.2

9.0 backlog/RFEs (Scheduled for September 2015)

• VDI

• Final phase of OS provisioning (support for all OS/Citrix/VM)

• Infrastructure on Cloud

• Dynamic reporting/Management

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Competitive Analysis

• Report Shared at http://www.cm-ug.com/symphony/Vol1_Issue2.pdf

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Thank You!

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Marimba Position in Market

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CM-UG - User Interaction

Join the LinkedIn Group =

http://www.linkedin.com/groups?gid=1774296

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Conference Call Information

www.CM-UG.com