MK II Predictive Dialer™
Rapid Contact v6.5™
Virtual Display Pro™
SuperScript™
428 Victoria Avenue
Regina, SK
Canada S4N 0P6
Toll Free: (800) 289-8616
Phone: (306) 359-6893
Fax: (306) 359-6879
www.marketelsystems.com
Eliminates
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Busy signals
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No answers
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Ringing
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Dialing
Simple
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Computer network optional
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Telephone keypad entry system
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Training take minutes, NOT days
Reliable
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Solid state components
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No volatile network required
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No costly downtime
Effective
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REAL TIME reporting – vital stats updated continuously
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Intelligent software
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Talk to prospects for up to 45 – 50 minutes of every hour
(manual dialing typically 15 to 20 minutes per hour)
IMPROVE YOUR BOTTOM LINE!!!
Hardware - MKII
Call Compliance Made Simple
Call with Confidence
With our equipment you will not have to worry about calling someone on the DNC list again.
Avoid the risk of costly fines and save on resources spent scrubbing your phone lists
against the DNC list.
Get Automated!
Two levels of compliance:
Maintain your own DNC list by simply downloading either
state specific or National DNC lists (these numbers are
cross-referenced with those in your phonebooks) onto the
Prospector
®computer.
TeleBlock
®’s IP Based Blocking Service!
MarkeTel’s latest TeleBlock
®integration service offers
centralized control for large and/or multiple location
operations. This also means that companies will be able to
utilize it regardless of their location and (lack of)
technological ability of their local telecom company.
Connected with an IP address via a VPN (Virtual Private
Network), each number is screened against the appropriate
DNC list(s) preventing any costly violations.
Main screen interface, designed for quick view of system operations
All features are accessible using this menu system. Functions such as, creating phonebooks, importing lists, adjusting speed settings, viewing and saving reports, viewing real-time reports, and programming hardware are all within a few mouse clicks
Using our simple step-by-step skiplist import wizard it is very quick and easy to protect yourself from any DNC violations
Step-by-step dialogue boxes keep you informed and help you to complete the process effortlessly
Importing call lists is made easy with the use of drop-down boxes displaying information from the import list, which can be imported from most common formats
Advanced options allow complete control of phonebook creation and management
Setting Up Keytones
The simplicity of MarkeTel’s patented keytone entry system requires a simple configuration screen. Just click the keytone to configure and a window with keytone options appears.
Once completed, agent instruction sheets can be printed out for your agents. It’s that easy!
Allows you to define the meaning of your keytone
With single click options like Real-Time Print, you can have the entire contact record printed directly to your system printer as agents press the keytone on their phone
You can also export results as the agent presses the key to a separate phonebook for you to call back on a different campaign, or to keep track of your customers. With no restrictions, uses are only limited by the creativity of the manager!
Choose up to 4 lines of information taken directly from your call list that you wish to be displayed on your agents LCD displays.
If you require more data entry capabilities then we can do that too with Virtual Displayä
Virtual Display Proäoperates on agent computers, allowing
the full contact record to be displayed to agents, and also allows for data entry while on the call.
• Fully open-source, allowing for custom integration with 3rdparty CRM software products
• Solutions like real-time credit card processing are also available
Configure LCD Displays
Speed Settings
Manual speed settings allow for complete control of the system
Easy to control the aggressiveness of the system
Ability to set the abandonment rate with the option to switch to speed dialing in the event that it should rise above your desired setting.
Dialing Orders
Easy to understand dialing options make starting the system easy. Options allow you to choose the dialing order from telephone, zip/postal code, random, city, state, name and many more, including a secondary dialing order!
Phonebook Management
Phonebook editing while dialing is also an important feature. Edit an existing record or create a new one while dialing. You can even change the call result information if needed.
The Skiplist Editor allows you to manually enter numbers into your DO NOT CALL List, or confirm that the number is already present.
Vital Stats
At a glance you can see the percentage of calls not answered, number of dropped calls, current area of phonebook being used, and agent status.
Displays current phonebook that is open as well as the skiplist that is being used
and the dialing orders that are set.
See what your agents are doing!
Throttle indicator shows how aggressively the dialer is working!
Real-Time Reports
Quickly observe keytone totals for each agent, and as a group. Watch your productivity in real-time. You will quickly see dramatic increases from manual dialing in both agent excitement and sales volume! Identify your top
performers!
And those who require further training
Daily Reports
Real-time reporting is important, but so is daily performance for your entire call center. Rapid Contactä
enables you to generate daily reports whenever you choose and you can view and print previous reports from within the software
View Current Operator Status
Read Manager’s Messages
Memo field for your agents to
keep notes of each call View keytone totals of the session and the entire campaign! Agents can view the entire record
and can edit/update important information
A new, cleaner, sleeker and more organized look, which includes tabs to SuperScript, a separate Result Entry screen, Options, and your in-house CRM application!
Easily adjust font size Quickly log-on or off
the system at the check of a box!
Double-click to quickly enter the call result and move on to the next call
Scripting Made Easy!
Create scripts with ease using the SuperScriptäwizard
To build the script simply click to add new controls and choose your next step
Preview screen allows you to see how your script is progressing Easy to navigate through the different pages of your script, and at the click of a button, test out your script as you create it
SuperScriptTM
Required fields
Multiple choice, with the option to randomize results every time
View/edit call record information
Checkbox
Script appears within Virtual Display Pro’s interface with a simple flowing browser type appearance
Includes many other exciting features!
Rating scale
