Chapter 1:Getting Started Chapter 2:WorkList Chapter 3:Loan Information... 21

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Introduction. . . 9

About This User Guide . . . 9

Minimum System Requirements . . . 10

LenStar Module Explanation . . . 10

Chapter 1:Getting Started . . . .

13

Logging Into LenStar

. . . 13

Searching for a Loan

. . . 14

Chapter 2:WorkList . . . .

17

Working the WorkList

. . . 17

Changing the Effective Date

. . . 18

Showing All Processors

. . . 19

Color Coding

. . . 19

Printing Your WorkList

. . . 20

Chapter 3:Loan Information . . . .

21

Foreclosure Loan Information

. . . 21

Loan Information Page 1 . . .

22

Printing Loan Information . . .

23

25

Bankruptcy-Motion for Relief Loan Information

. . 27

27

28

Loan Information Page 2 . . .

28

Legal Contacts . . .

30

Total Debt. . .

33

Proof of Claim Loan Information

. . . 36

Loan Information . . .

36

POC Setup . . .

38

Printing Proof of Claim . . .

39

Total Debt. . .

40

Arrearages . . .

41

Trustee/Debt Attorney . . .

44

Deed in Lieu Loan Information

. . . 49

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50

52

Printing Loan Information . . .

53

Eviction Loan Information

. . . 54

Eviction Loan Information Page 1. . .

54

55

Eviction Loan Information Page 2. . .

55

Chapter 4:Event Tracking . . . .

59

Overview of Tracking Elements

. . . 59

Changing the Tracking Elements’ Screen Size . .

60

Updating a Projected Date . . .

61

Entering a Completed Date . . .

62

Closing a Loan . . .

63

Removing a Close Date . . .

65

Foreclosure Tracking Screen

. . . 67

Foreclosure Vendor . . .

67

Scheduled Sale Date . . .

67

Investor Compliance . . .

68

Attorney Fees . . .

68

Bankruptcy Information. . .

69

Bankruptcy Relief Tracking Screen

. . . 70

Tracking Elements . . .

70

Bankruptcy Vendor . . .

72

Temporary Hold . . .

72

Early Closure . . .

72

Multiple Cases . . .

72

Eviction Tracking Screen

. . . 73

Multiple Cases . . .

74

Eviction Vendor . . .

74

Proof of Claim Tracking Screen

. . . 75

Difference Between Bankruptcy Cases . . .

75

Proof of Claim Tracking Elements . . .

76

Proof of Claim Vendor . . .

77

Proof of Claim Dates . . .

77

Payment Tracking . . .

77

Pre-Confirmation Payment Type . . .

80

Plan Type . . .

81

Deed in Lieu Tracking Screen

. . . 84

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Chapter 5:File History . . . .

87

Using File History

. . . 87

Viewing a File History Message

. . . 88

Sending a File History Message

. . . 89

Receiving a File History Message

. . . 90

Reading Messages from the Vendor . . .

90

Forwarding Messages from the Vendor . . .

91

Printing File History Messages

. . . 92

Printing a Message. . .

92

Printing All Messages . . .

93

Chapter 6:Calendar System. . . .

95

Using the Calendar System

. . . 95

Adding Calendar Tasks

. . . 96

Editing Calendar Tasks

. . . 98

Completing Calendar Tasks

. . . 98

Chapter 7:Request System . . . .

99

Using the Request System

. . . 99

Servicer Requests

. . . 100

Adding an Item . . .

100

Marking as Complete. . .

102

Updating a Due Date . . .

102

Vendor Requests

. . . 103

Responding to a Request . . .

103

Viewing a Request Detail

. . . 105

Chapter 8:Document Tracking . . . .

107

Using Document Tracking

. . . 107

Adding a Document

. . . 108

Editing a Document

. . . 109

Chapter 9:Hold System . . .

111

Using the Hold System

. . . 111

Adding a Hold

. . . 112

Editing a Hold

. . . 114

Ending a Hold

. . . 116

Removing an End Hold Date . . .

116

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Chapter 10:Electronic Mail . . .

119

Using LenStar E-mail

. . . 119

Composing LenStar E-mail

. . . 120

Reading LenStar E-mail

. . . 121

Reading New Mail . . .

121

Reading Previously Read Mail . . .

122

Reading Previously Sent Mail . . .

122

Forwarding LenStar E-mail . . .

123

Chapter 11:Working with LenStar Menus

125

Tool bar Menus

. . . 125

Using the File Menu . . .

125

Using the Edit Menu . . .

128

Using the Utilities Menu . . .

128

Using the Reports Menu . . .

151

Using the Help Menu . . .

156

LenStar’s Date Selection Box

. . . 157

Adding/Editing a Date . . .

157

Removing a Date . . .

157

Chapter 12:Order Entry . . . .

159

Logging into Order Entry

. . . 159

Preparing a Foreclosure Referral

. . . 160

Capture Results: Page 1 . . .

161

166

171

174

Warning Messages . . .

176

Preparing a Deed in Lieu Referral

. . . 177

177

Captured Results: Page 2 . . .

182

187

189

190

Warning Messages . . .

192

Preparing a Bankruptcy-MFR Referral

. . . 193

193

198

203

207

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213

Preparing a POC/Reorganization Referral

. . . 214

215

Captured Results: Total Debt . . .

220

Captured Results: Total Arrearages . . .

222

Captured Results: Page 4 . . .

225

230

233

Preparing an Eviction Referral

. . . 234

Loading Information . . .

235

236

241

244

Chapter 13:Reindex Utility . . . .

249

Reindexing

. . . 249

Chapter 14:Host Post . . . .

251

Accessing the Servicing System

. . . 251

Logging into Host Post

. . . 251

Configuration

. . . 252

Post Steps . . .

252

Post Incoming Notes . . .

253

Post Outgoing Notes . . .

253

FC/DIL/EV and BK/POC Actions. . .

253

Servicing Site . . .

253

Retry Bad Loan Numbers . . .

253

Restart Automatically . . .

254

On Restart Use Next Servicing Site. . .

254

Post All

. . . 254

Post Single

. . . 254

Reports

. . . 254

Posting Activity

. . . 256

Chapter 15:Mass Download. . . .

259

Report Requirements

. . . 259

Report One

. . . 260

Foreclosure Fields . . .

260

Report Two

. . . 262

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Sending Reports

. . . 262

Index. . . 263

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Welcome to LenStar: the data communications and work flow management tool of choice for the mortgage banking industry. LenStar is not vapor-ware; it has a proven client base that has been installed in over 450 sites since June 1996.

Change is here to stay. Nowhere is this more true than in the world of default servicing. There is a continued demand for improved control of critical processes, elimination of time consuming tasks, compression of time frames, and the necessity of meeting internal requirements. The challenge is to meet these demands while lowering the cost of servicing by increasing the number of loans handled per employee, which makes this a constantly evolving and challenging environment.

One answer to these challenges is the interactive data exchange tool called LenStar. LenStar allows lenders and attorneys, who are involved in servicing loans in foreclosure and bankruptcy, to share information quickly and easily. LenStar also provides improved information

management for the lender and the attorney through on-line work lists. In addition, LenStar enables you to run a variety of reports that can be saved to an excel format. Furthermore, LenStar provides an increased capacity to react to compliance issues before penalties are assessed.

LenStar’s communication and tracking software enables servicers and their attorneys to communicate via computer. This virtually eliminates the need for telephone calls and faxes. Paperless referrals take a fraction of the time that is customarily required. Likewise, the LenStar software eliminates mail and copier costs. The LenStar system, which is based on templates that are controlled by each servicer, dictates events to be completed on a file, automatically assigns responsibility for each step to the attorney or servicer, and prepares a time line for completion of each event and its case. Attorneys and servicers update cases on LenStar, and the information systematically flows back to the lender’s servicing system at their discretion. Now you can work faster and more efficiently than ever before by using the wealth of features that LenStar

provides.

About This User Guide

This user guide provides information about the LenStar tools and commands. Before using LenStar, you should have a working knowledge of your operating system and its conventions. You should be familiar with running programs on the Microsoft Windows platform. It will be assumed that you know how to launch programs, use a mouse, copy, paste, open, save, print, and close files. For help with any of these techniques, see the documentation that came with your computer.

NOTE Unless otherwise noted, illustrations in this user guide show LenStar running in the Windows 95 operating system. Likewise, the instructions found in this guide refer to LenStar as it runs in the Windows 95 operating system.

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Once you have read this user guide you will be equipped to:

•Add and edit tasks pertaining to particular loans.

•Track a variety of tasks and their due dates.

•Obtain and exchange information with the vendor of your loans.

•Review the case history for each loan.

Ultimately, this user guide allows you to discover the features of every module that comes with LenStar.

Minimum System Requirements

To use the LenStar product, you need the following hardware and software.

•A computer with one of the following operating systems, Windows 95/98, Windows NT version 4.0, or Windows 2000.

•64 MB of RAM for Windows 95/98 or NT.

•A minimum of 10MB of disc space for a standard installation. A minimum of 20MB of disc space for FHLMC designated counsel installations. Allow at least 10kb of disc space per case being tracked for the life of the case for future growth.

•A color VGA monitor.

•A mouse.

•A 28.8K or faster modem connected to a phone line with a dial out long distance carrier (one per site, not per user) or an internet connection.

Additional Recommendations

•Client server module Advantage Database Server 5.7 or later from Extended Systems. The client server module requires Netware 3.11, 3.12 or 4.1x, Windows NT Server 4.0, or Windows 2000.

•A LAN for running in multi-user mode.

LenStar Module Explanation

You either have, or will shortly have, received the software necessary to run the LenStar system. You will also be receiving and installing Reflections and/or Extra terminal emulation software. There are a variety of modules that comprise the LenStar system.

NOTE Each sub-heading for this section displays the functional or common usage name given to the module, i.e. order entry, case tracking, etc. as well as the programmatic name, i.e. lenparms.exe, winstar.exe, etc. When naming the desktop icons, please use the functional name.

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Event Tracking Module (Winstar.exe)

The Event Tracking Module portion of the system tracks events or steps that need to be accomplished for individual files and establishes communication between servicers and attorneys/trustees via the LenStar system.

NOTE This program should be available to all foreclosure, bankruptcy, and eviction processors.

Order Entry Module (OE.exe)

The Order Entry Module is used to refer cases to attorneys/trustees. This program works in conjunction with Reflections and/or Extra terminal emulation software. If you have not already, you will receive several copies of this software from LenStar soon.

NOTE This program as well as Reflections and/or Extra should be available to all referral personnel.

Management Reports Module (Lreports.exe)

The Management Reports Module contains quantitative reports used to track and evaluate attorney/trustee and mortgage company performance across several processes.

NOTE Usually, this module is made available to managers/supervisors.

Host Post Module (Hostpost.exe)

The Host Post Module posts/inputs information from the LenStar system to your main servicing system. It posts dates and comments to your main servicing system that are entered into the LenStar system by the vendor and the mortgage company servicing personnel. It works in conjunction with Reflections and/or Extra terminal software.

This program should be present on at least one machine. Likewise, it is necessary for Reflections and/or Extra terminal emulation software to be available on any machine that runs the Host Post Module.

NOTE For Alltel users, LenStar posts to the FOR1/TRAC window, which updates the FOR3, FOR2, BNKN, BNKC, and BNKS screens.

Reindex Module (Reindex.exe)

The Reindex Module reviews databases and rebuilds the structure in order to eliminate corruptions that may have occurred.

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NOTE Because of the nature of this module, most companies prefer their technical staff to retain control of this program.

Cron Jr. Scheduler Module

The Cron Jr. Scheduler Module sets a schedule for you to “dial in” to the LenStar Hub. Any and all changes made on your LenStar system, new orders, comments, etc., are stored by the program until you dial in. When you establish a link to the hub through the dial up, all of the changes are sent to the hub where the data is routed to the appropriate attorney/trustee. As attorney/trustees dial in, the same process occurs in the reverse: new data, dates, comments, etc., are routed from the vendor to you.

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13 Chapter 1: Logging Into LenStar

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ETTING

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Logging Into LenStar

Each person has a login name, which allows an individual to gain access to the LenStar System. The manager of your site designates the level of security that an individual may or may not have. The available types of access for the LenStar program are manager, user or viewer. See Chapter 11: Working with LenStar Menus for more information pertaining to adding and editing users.

1.

Open LenStar.

A LenStar Login box appears.

2.

Enter both your user name and your password into the corresponding fields.

3.

Click .

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Chapter 1: Searching for a Loan 14

Searching for a Loan

To search for a loan click , and LenStar’s search screen appears.

In the Search By group box that is located towards the top of the screen, you can choose from six different ways in which to access any loan.

You can search by Loan Number, Investor Loan #, Current Borrower, Street Address,

LenStar Number, or by Vendor File Number. The Search By method that you choose will be

displayed on the left-hand side of the Search Grid, next to the action indicator arrow.

NOTE If a file is closed, the loan number field will be shown in red.

Here, for our example, we will select Loan Number as our searching method, but if you select another Search By method, you can follow the same steps when searching for a loan.

1.

Click .

2.

Enter a loan number into the Search Text field and click .

If an exact match is found, then the Search screen will close, and the Event Tracking screen will appear. If your loan number was not found, a “No Exact Match! - Found

Closest!” message appears in the Status Bar at the bottom of the screen. If your loan number

was found multiple times, a “Multiple Actions. Please Select!” message appears in the Status Bar at the bottom of the screen.

NOTE Input of the entire Search Text is not necessary; you may enter partial information, and the system will take you to the first file that meets the criteria that you entered. When you do this, a “No Exact Match! - Found Closest!” message appears in the Status Bar at the bottom of the screen.

Title Bar Search Grid Status Bar Menu Bar Search By Group Box Tool Bar Action Indicator Arrow

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15 Chapter 1: Searching for a Loan

3.

If you see your loan listed in the display grid, use your mouse-pointer to highlight it in the grid.

4.

Click , or double-click the loan in the display grid.

The Search screen closes, and the Event Tracking screen for your loan appears.

After you have done your search, you will move from the Search screen to the Event Tracking screen. The bar at the top of your screen identifies which module you are working in. A Priority message may appear to advise you of important items that need to be addressed. Click

to close the Priority message. Once you are in the Event Tracking screen, you can choose any of LenStar’s available options, which allow you to view information pertaining to your loan as well as to receive help.

NOTE LenStar loan cases currently fall into one of five actions: Foreclosure (F), Bankruptcy (B), Eviction (E), Proof of Claim (P), and Deed and Lieu (D). On the list of loans, the characters F, B, E, P, and D appear at the far left to indicate the case type, which is also referred to as the action type or the action indicator. This designation coincides with the type of Event Tracking that the loan will have.

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17 Chapter 2: Working the WorkList

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ORK

L

IST

The WorkList is a real time queuing system, which allows the loan processor to work with items in need of attention in a quick and an efficient manner. For each processor assigned to a specific loan, the WorkList displays action items chronologically from the most delinquent to the least delinquent. You also have the option to view incomplete work for all of the processors.

When you use LenStar’s WorkList, loans no longer fall through the cracks. You can access items that need attention with ease. Since the system automatically takes you to the correct screen and loan to process the work, there is a minimal amount of training required for you to be able to use the WorkList. Furthermore, the WorkList provides management with a simple method for viewing work needed to be done by the processors.

It is important to review all of the WorkList items daily. By doing this, you can be certain that a loan is being processed in a timely manner.

Working the WorkList

To activate the WorkList, click from the tool bar.

When you first open the WorkList, the File History items will be displayed by default.

NOTE The File History WorkList module is probably the most important feature of the system. It alerts you to all of the incoming messages from the servicer. File History is the place where you will receive notification of any new referrals.

To work through all of the items on the WorkList, you need to work through all of the modules in the WorkList. The WorkList contains the following modules: File History, which enables you to communicate with the loan servicer; Calendar Items, which enable you to schedule follow-up items for future dates; Servicer Requests, which enable you to request items from the vendor; Vendor Requests, which enable you to obtain requests from the vendor; Hold System, which enables you to place holds on loans; and the Foreclosure, Bankruptcy, Proof of Claim,

Deed in Lieu, and Eviction Tracking Modules, which enable you to track the event items for

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Chapter 2: Changing the Effective Date 18

1.

To work through the various modules, click the radio button for the appropriate module from the Module Radio Group on the WorkList screen.

The screen shows all of the loans that need attention in the corresponding module that you have chosen.

2.

To pick a WorkList item, double-click the item in the list that you want to view, or select the item with your pointer and click .

This will open the appropriate screen and loan for the WorkList item that you selected.

NOTE Once the WorkList takes you to the appropriate screen, you need to follow the instructions for that module in order to complete the specific task. The items in the WorkList are displayed in Projected date order with the oldest item at the top of the list.

Changing the Effective Date

By default, the WorkList displays items that are due or past due as of the present day’s date. If you are interested in viewing items in the WorkList that are coming due, you can change the

Effective date in order to display them.

Show All Processors Effective Field Module Radio Group

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19 Chapter 2: Showing All Processors

NOTE Changing the Effective date does not effect the File History items because File History contains unread items.

1.

Double-click the date in the Effective field at the bottom of the screen to change the

WorkList effective date.

LenStar’s Date Selection Box appears.

2.

Change the Set date to field by using the navigation buttons to choose your date or by entering the date in the box a the top right hand corner.

When you choose your date, the new date appears in the Effective field, and the upcoming items appear in your WorkList.

NOTE See Chapter 11: LenStar’s Date Selection Box for detailed instructions pertaining to the use of the date box.

Showing All Processors

The WorkList defaults to in order for you to review all of the work that requires completion for a particular process or module. If you would like to view a list for a particular LenStar processor in your office, uncheck . Then move to the

Processor Name field and use the drop-down arrow to see a list of processors. When you find

the one of your choice, double-click the name, and a list of loans for that individual will appear.

Color Coding

All of the WorkList Tracking modules use Color Coding to make it easier to determine when someone last accessed a loan. There is a color code legend located on the WorkList screen, which indicates how many days each color represents.

Once you have accessed a loan on the WorkList, the background for the tracking element is displayed in dark gray; this lets you know if you have accessed an item on the present day. If you did not complete the WorkList item, it remains on the WorkList until the work has been completed.

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Chapter 2: Printing Your WorkList 20

Printing Your WorkList

You can print a hard copy of each WorkList module.

NOTE To print the WorkList for all of the processors, check the Show All Processors field. The WorkList will print only the items that are assigned to the person who is logged onto LenStar if the field is not checked.

1.

Click the radio button next to the module that you would like to print.

2.

To print your WorkList, click .

A Print Preview screen appears displaying all of the items on your WorkList.

3.

At the top of the Print Preview screen, click to print or to save.

4.

When finished, click .

You will return to the WorkList screen.

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21 Chapter 3: Foreclosure Loan Information

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NFORMATION

The Loan Information section of LenStar contains basic loan information. The content in the

Loan Information modules varies for each action. The Loan Information screens contain quite

a lot of information including the borrower, property, financial, investor, insurer, and inspection information.

To activate Loan Information, click from the tool bar.

Foreclosure Loan Information

There are three pages that comprise the Foreclosure Loan Information screen which are marked by tabs that read Loan Info (Page 1), Loan Info (Page 2), and Loan Info (Page 3). In order to view the information on a particular page, simply click the tab of the page that you would like to view.

You can edit all of the information within the three tabs found on the Foreclosure Loan

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Chapter 3: Foreclosure Loan Information 22

Loan Information Page 1

The first page of the Foreclosure Loan Information screen contains the name(s) of the borrower(s) and the mailing address, the property address, the financial information, and the vendor’s file number.

1.

If you are not already there, click .

2.

To update the information, click .

Each field on the screen, excluding the Vendor File Number field, becomes highlighted.

3.

Add or change the information in the various fields as necessary.

4.

When you are finished, click .

An Information message appears that reads, “Save Changes?”

5.

To save the changes, click . Otherwise, click .

NOTE If you neglect to Save or Cancel before clicking the page two or the page three tab, an Information message appears that reads, “You are currently editing data fields, cancel edit?” You need to answer yes or no. If you choose yes, you will move to the next page; if you choose no, you will remain on the current page.

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Printing Loan Information

You will find the printing option only on page one of the Foreclosure Loan Information screen.

1.

Click .

LenStar consolidates the loan information from pages one, two, and three and displays the information as a Print Preview on your screen.

2.

3.

When finished, click .

You will return to page one of the Foreclosure Loan Information screen.

NOTE If this is a new referral, you should print the loan information pages in order to begin a paper file in which you will store your other documents.

Loan Information Page 2

Page two of the Foreclosure Loan Information screen consists of the Investor Information,

Mortgage Insurance Information, Additional Information, and Loan Processor information.

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Investor Information

1.

To update the Investor Information, choose .

2.

To change the information, double-click inside of the Investor Information area. A dialog box titled Add/Edit/View Name & Address appears.

3.

Enter the company information in the appropriate fields.

4.

Click .

LenStar populates the Investor Information area with your information.

Mortgage Insurance Information

1.

To update the Mortgage Insurance Information, choose .

2.

To change the information, double-click inside of the Mortgage Insurance Information area.

A dialog box titled Select from Name Table appears.

3.

Highlight the company of your choice by selecting it with your pointer, and then click .

LenStar automatically puts the information in the appropriate fields for you.

Additional Information

1.

To update the Additional Information, Loan #, and Certificate # fields, choose .

2.

Click .

Each field on the screen, excluding the Vendor File Number field, becomes highlighted.

3.

4.

Loan Processor

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2.

Click .

A Select Processor list appears from which you will select a User Name.

NOTE You can select a name only from a list of LenStar users in your office. To add a name to the list prior to choosing a Loan Processor, see Chapter 11: Using the Utilities Menu.

3.

Click a name in the User List to highlight it in the User List or enter a name in the Search field.

NOTE If you double-click a name in the User List, LenStar automatically inputs the name in the Vendor Processor field.

4.

Click .

After you click save, the name that you have chosen drops into the Loan Processor field.

Loan Information Page 3

Page three of the Foreclosure Loan Information screen includes the Title Company

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Title Company Information

1.

Choose .

2.

To add information, double-click inside of the Title Company Information area. A dialog box titled Add/Edit/View Name & Address appears. You can either enter the company information in the appropriate fields, or you can select a company from the list that LenStar provides for you.

3.

To choose from LenStar’s list, click .

LenStar provides you with a list of company names including contact name, address, and both phone and fax numbers.

4.

5.

Click .

Title Order Number

In addition to adding the Title Company Information, you can also add the Title Order

Number.

1.

Click .

This highlights the Title Order Number field and both the Save and the Cancel buttons.

2.

Enter your Order Number in the Title Order Number field.

3.

Click .

An Information message appears that confirms that you want to save the changes.

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27 Chapter 3: Bankruptcy-Motion for Relief Loan Information

Bankruptcy-Motion for Relief Loan

Information

There are four pages that comprise the Bankruptcy- Motion for Relief Loan Information screen which are marked by tabs that read Loan Info (Page 1), Loan Info (Page 2), Legal

Contacts, and Total Debt. In order to view the information on a particular page, simply click the

tab of the page that you would like to view.

You can edit all of the information within the four tabs found on the Bankruptcy- Motion for

Relief Loan Information screen.

Loan Information Page 1

Page one of the Bankruptcy Loan Information screen consists of Borrower Information,

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Chapter 3: Bankruptcy-Motion for Relief Loan Information 28

1.

2.

Each field on the screen, excluding the Vendor File Number field, becomes highlighted.

3.

4.

5.

Printing Loan Information

You will find the printing option only on page one of the Bankruptcy Loan Information screen.

1.

Click .

LenStar consolidates the loan information from all of the pages and displays the information as a Print Preview on your screen. Review your information.

2.

3.

You will return to page one of the Bankruptcy Loan Information screen.

Loan Information Page 2

Page two of the Bankruptcy Loan Information screen consists of the Investor Information, the Mortgage Insurance Information, the Note Information, and the Loan Processor information for both yours and the servicer’s offices.

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Investor Information

1.

2.

3.

4.

Click .

LenStar populates the Investor Information area with your information.

Mortgage Insurance Information

1.

2.

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3.

Note Information

1.

To update the Note Information, Loan #, and Certificate # fields, choose .

2.

Click .

Each field becomes highlighted.

3.

4.

Loan Processor

1.

To update the servicer name, choose .

2.

Click .

A Select Processor list appears from which you will select a User Name.

3.

4.

Click .

After you click save, the name that you have chosen drops into the Loan Processor field.

Legal Contacts

The Bankruptcy Legal Contacts page of the Bankruptcy Loan Information screen contains the Bankruptcy Court, Trustee, and Debtor Attorney information.

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Bankruptcy Court

1.

To input the Bankruptcy Court information, click .

2.

Double-click inside of the Bankruptcy Court area. A Select from Name Table list appears.

NOTE In the Name Table, LenStar provides you with a list that displays the State, Area/ District, Street Address, and City for the different Bankruptcy Courts in various areas. LenStar maintains and updates the Name Table on a regular basis.

3.

From the list, highlight the bankruptcy court of your choice by selecting it with your pointer.

4.

Click .

LenStar displays the appropriate information, which also includes the phone, fax and auto numbers, in the Bankruptcy Court area.

NOTE To remove information from the Bankruptcy Court area, simply double-click in the area and click Remove. You will return to an empty Bankruptcy Court area.

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Trustee

1.

To add or to change the Trustee information, double-click inside of the Trustee area. Another Select from Name Table list appears. This list contains the State, Trustee Name,

Area/District, and Address information.

2.

From the list, highlight the court of your choice by selecting it with your pointer.

3.

Click .

LenStar displays the appropriate information, which includes the phone and fax numbers, in the Trustee area.

NOTE To remove information from the Trustee area, simply double-click in the area and click Remove. You will return to an empty Trustee area.

Debtor Attorney

1.

To alter the information in the Debtor Attorney area, double-click inside of the Debtor

Attorney area.

An Add/Edit/View Name & Address dialog box appears.

2.

Edit the information by choosing a field and entering the appropriate information.

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Judge Field

1.

To enter the name of the judge, click . This highlights the Judge field.

2.

Enter the name of your judge in the Judge field.

3.

Total Debt

The Bankruptcy Total Debt page of the Bankruptcy Loan Information screen displays the

Total Debt Figures and the Breakdown of Post Petition Arrearages that were entered at the

time of Order Entry.

NOTE For more information pertaining to the Order Entry Module, see Chapter 12: Order Entry.

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Total Debt Figures

1.

To update information on the Total Debt page, click .

2.

To alter the Total Debt Figures, click .

The various fields, excluding Total Debt, become highlighted.

3.

Input the appropriate figures into the corresponding fields.

4.

NOTE When you click Save, the figures in the various fields are no longer highlighted, and LenStar calculates and displays the Total Debt in the field of that name for you.

Breakdown of Post Petition Arrearages

You have three options when looking at the Breakdown of Post Petition Arrearages: Add,

Edit, and Delete.

A.

Adding Arrearage Detail.

1.

To add an Arrearage Detail, click .

LenStar’s Arrearage Detail- Add dialog box appears.

2.

Fill in the appropriate fields with your corresponding information.

NOTE If you do not supply the quantity, amount, or description, a Warning message appears and prompts you to fill in these fields. Click OK, and fill in the missing fields.

3.

Your recent information appears in the Breakdown of Post Petition Arrearages list.

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NOTE If you click Save without filling in the fields, a Warning message appears that reads, “must specify the number of payments and the amount!” Click OK and then click Cancel, if you choose not to fill in the fields at this time.

B.

Editing Arrearage Detail.

1.

Select the Arrearage that you would like to edit with your pointer. The Arrearage becomes highlighted.

2.

Click .

An Arrearage Detail- Edit dialog box appears.

3.

Make your changes in the Arrearage Detail - Edit dialog box.

4.

The new information appears in the Breakdown of Post Petition Arrearages list.

C.

Deleting Arrearage Detail

1.

Select the Arrearage that you would like to delete with your pointer. The Arrearage becomes highlighted.

2.

Click .

A Confirmation message appears that reads, “Are you sure you want to delete this item.”

3.

If you choose Yes, LenStar removes the highlighted arrearage from the Breakdown

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Chapter 3: Proof of Claim Loan Information 36

Proof of Claim Loan Information

There are five pages that comprise the Proof of Claim Loan Information screen which are marked by tabs that read Loan Information, POC Setup, Total Debt, Arrearages, and

Trustee/Debt Atty. In order to view the information on a particular page, simply click the tab of

the page that you would like to view.

You can edit all of the information within the five tabs found on the Proof of Claim Loan

Information screen.

Loan Information

The Loan Information page of the Proof of Claim Loan Information screen contains Debtor,

Property, and Creditor Information, details pertaining to the bankruptcy case, both the Vendor and Servicer Processors, the Vendor File Number, and the Investor Loan Number.

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37 Chapter 3: Proof of Claim Loan Information

1.

2.

Each field in the Debtor Information and Property Address areas, excluding the Vendor

File Number field, becomes highlighted.

3.

4.

5.

Loan Processor

1.

To update the servicer name, choose .

2.

Click .

A Select Processor list appears from which you will select a User Name.

3.

4.

Click .

After you click save, the name that you have chosen drops into the Loan Processor field.

Printing Loan Information

When you print from the Loan Information screen, LenStar consolidates the information not only from the Loan Information page, but it also consolidates information from the Total Debt,

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1.

Click .

LenStar consolidates the information from the Loan Information, Total Debt, Arrearages, and the Trustee/Debt Attorney pages and displays the information as a Print Preview on your screen.

2.

3.

You will return to the first page of the Proof of Claim Loan Information screen.

NOTE If this is a new referral, you should print the loan information pages in order to begin a paper file in which you will store your other documents.

POC Setup

The POC (Proof of Claim) Setup page located on the Proof of Claim Loan Information screen contains the information that is necessary for filing the Proof of Claim such as the Basis

for Claim and the Classification of Claim.

1.

To update the information on the POC Setup page, choose .

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Each field on the screen becomes highlighted.

3.

Add or change the information as necessary.

4.

5.

To save the changes, click . Otherwise, click . If you choose yes, LenStar will save your changes.

Printing Proof of Claim

After you have entered the correct information into the appropriate fields of the Proof of Claim

Setup page, you can print your Proof of Claim.

1.

Click .

A POC Print dialog box appears that gives you the option of printing only the Proof of

Claim, only the Attachment, or Both.

2.

Click the radio button next to your choice, and click .

Depending upon your choice, either the Proof of Claim, the Attachment, or Both documents including a cover letter that LenStar originates will be printed.

NOTE You can preview your Proof of Claim and/or Attachment by clicking Preview. If you have chosen Print Both and then Preview, the cover letter will appear. Click Close, at the top of the screen, and then the Proof of Claim will be displayed. When you click Close again, the Attachment appears. Click Close once more, and you will return to the POC Print options box.

3.

When you are finished, click . This removes the POC Print dialog box.

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Total Debt

The Total Debt page of the Proof of Claim Loan Information screen contains the total debt figures that were entered at the time of Order Entry.

NOTE For more information pertaining to Order Entry, see Chapter 12: Order Entry.

You can add or edit the various amounts in the appropriate fields, and LenStar will do the calculating for you.

1.

To update the information on the Total Debt page, click .

2.

Click .

The fields next to the various figures become highlighted.

3.

Enter the new figures or edit the amounts as necessary.

4.

5.

To save the changes, click . Otherwise, click . If you choose yes, LenStar will save your changes.

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Arrearages

The Arrearage page of the Proof of Claim Loan Information screen contains the Arrearage

Payment Detail, the Total Late Charges, and the Total Arrearages that are used for filing the Proof of Claim.

To update the information on the Arrearages page, click .

Arrearage Payment Detail

A.

Adding an Arrearage Payment Detail

1.

To add an Arrearage Payment Detail, click . A frmPayAddEdit dialog box appears.

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2.

Enter the number of payments and the payment amount in the appropriate fields, and click .

LenStar adds the information to the Arrearage Payment Detail list.

B.

Editing an Arrearage Payment Detail

1.

Select the Arrearage that you would like to edit from the list with your pointer. Once you have selected it, the Arrearage becomes highlighted.

2.

Click .

The frmPayAddEdit dialog box appears.

3.

Enter your changes to the Number of Payments and the Payment Amount areas, and click .

LenStar adds the edited information to the Arrearage Payment Detail list.

C.

Deleting an Arrearage Payment Detail

1.

Select the Arrearage that you would like to delete from the list. The Arrearage becomes highlighted.

2.

Click .

A Confirmation message appears that reads, “Are you sure you want to delete this payment?”

3.

To delete the item, click . Otherwise, click . If you choose yes, LenStar will delete the Arrearage.

Total Late Charges

A.

Adding a Late Charge

1.

To add a Late Charge, click . A frmPayAddEdit dialog box appears.

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2.

Enter the number of late charges and the late charge amount in the appropriate fields, and click .

LenStar adds the information to the Total Late Charges list.

B.

Editing a Late Charge

1.

From the list, select the Late Charge that you would like to edit with your pointer. The Late Charge becomes highlighted.

2.

Click .

The frmPayAddEdit dialog box appears.

3.

Enter your changes to the Number of Late Charges and the Late Charge Amount areas, and click .

LenStar adds the edited information to the Total Late Charges list.

C.

Deleting a Late Charge

1.

Select the Late Charge that you would like to delete from the list with your pointer. The Late Charge becomes highlighted.

2.

Click .

A Confirmation message appears that reads, “Are you sure you want to delete this payment?”.

3.

To delete the information, click . Otherwise, click . If you choose yes, LenStar will delete the Late Payment.

Total Arrearages

1.

To update the Arrearages, click .

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3.

An Information message appears that reads, “Save Changes?”

4.

To save the changes, click . Otherwise, click . If you choose yes, LenStar saves your changes in the appropriate fields.

Trustee/Debt Attorney

In addition to the financial information from the Note, the Trustee/Debt Attorney page consists of the address and telephone information for the Bankruptcy Court, the Public Trustee, and the Debtor’s Attorney.

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Bankruptcy Court

1.

To edit the Bankruptcy Court information, double-click inside of the Bankruptcy Court area.

A Select from Name Table list appears with a list of the available Bankruptcy Courts, which includes the locations and telephone information.

NOTE LenStar updates the information in the Select from Name Table, which not only saves you time but also keeps the information current.

2.

Highlight the bankruptcy court of your choice by selecting it from the table with your pointer.

3.

Click .

LenStar puts the information in the Bankruptcy Court area for you.

NOTE To remove court information from the Bankruptcy Court area, double-click inside of the Bankruptcy Court area and click Remove. LenStar returns you to the Trustee/Debt Attorney screen and removes the information from the Bankruptcy Court area.

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Public Trustee

1.

To edit the Public Trustee information, double-click inside of the Public Trustee area. A Select from Name Table list appears with a list of the available Trustees, the area/ districts, and the locations.

NOTE LenStar updates the information in the Select from Name Table, which not only saves you time but also keeps the information current.

2.

Highlight the trustee of your choice by selecting it from the Select from Name Table with your pointer.

3.

Click .

LenStar populates the Public Trustee area with the appropriate information for you.

NOTE To remove trustee information from the Public Trustee area, double-click inside of the Public Trustee area, and click Remove. LenStar returns you to the Trustee/Debt Attorney screen and removes the information from the Public Trustee area.

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Debtor’s Attorney

1.

To edit the Debtor’s Attorney information, double-click inside of the Debtor’s Attorney area.

An Add/Edit/View Name & Address dialog box appears.

2.

Enter your information in the appropriate fields.

3.

Judge Field

1.

To enter the name of the judge, click .

This highlights the Judge field and the Note Information area.

2.

Enter the name of your judge in the Judge field.

3.

4.

Note Information

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This highlights the Judge field and the Note Information area.

2.

Make the necessary changes in the appropriate fields.

3.

4.

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49 Chapter 3: Deed in Lieu Loan Information

Deed in Lieu Loan Information

There are three pages that comprise the Deed in Lieu Loan Information screen which are marked by tabs that read Loan Info (Page 1), Loan Info (Page 2), and Loan Info (Page 3). In order to view the information on a particular page, simply click the tab of the page that you would like to view.

You can edit all of the information within the three tabs found on the Deed in Lieu Loan

Information screen.

Loan Information Page 1

The first page of the Deed in Lieu Loan Information screen contains the name(s) of the borrower(s) and the mailing address, the property address, the financial information from the note, and your internal file number.

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Chapter 3: Deed in Lieu Loan Information 50

2.

To update the loan information on page one, click . All of the fields, except the Vendor File Number, become highlighted.

3.

Enter your information in the appropriate fields.

4.

An Information message appears that prompts you to save your changes.

5.

To save the changes, click . Otherwise, click . If you choose yes, LenStar populates the fields with your information.

NOTE If you neglect to Save or Cancel before clicking the page two or the page three tab, an Information message appears that reads, “You are currently editing data fields, cancel edit?” You need to answer yes or no. If you choose yes, you will move on the next page; if you choose no, you will remain on the current page.

Loan Information Page 2

Page two of the Deed in Lieu Loan Information screen consists of the loan information for the servicer as well as for the vendor. The screen displays Investor Information, Mortgage

Insurance Information, Loan Processor Information, and Additional Information such as Last Inspection, Loan Type, and Occupancy.

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Investor Information

1.

2.

3.

4.

Click .

LenStar populates the Investor Information area with your information.

Mortgage Insurance Information

1.

2.

A dialog box titled Select from Name Table appears.

3.

Additional Information

1.

To update the Additional Information, Loan #, and Certificate # fields, choose .

2.

Click .

Each field on the screen, excluding the Vendor File Number field, becomes highlighted.

3.

4.

Loan Processor

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Chapter 3: Deed in Lieu Loan Information 52

2.

Click .

A Select Processor list appears from which you will choose a User Name.

NOTE You can select a name only from a list of LenStar users for your office. To add a name to the list prior to choosing a Loan Processor, see Chapter 11: Using the Utilities Menu.

3.

Select a name in the User List with your pointer to highlight it in the User List or enter a name in the Search area.

NOTE If you double-click a name in the User List, LenStar automatically enters the name in the Vendor Processor field.

4.

After you click save, LenStar populates the Loan Processor field with the name that you have chosen.

Loan Information Page 3

Page three of the Deed in Lieu Loan Information screen contains the legal description for the property.

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2.

To enter your legal description, click . The Legal Description area becomes highlighted.

3.

Make changes to an existing description or create a new one.

4.

Printing Loan Information

You will find the printing option only on page three of the Deed in Lieu Loan Information screen.

1.

To print, click .

LenStar consolidates the loan information from pages one, two, and three and displays it as a

Print Preview on your screen. Review your information.

2.

3.

You will return to page one of the Deed in Lieu Information screen.

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Chapter 3: Eviction Loan Information 54

Eviction Loan Information

There are two pages that comprise the Eviction Loan Information screen which are marked by tabs that read Loan Info (Page 1) and Loan Info (Page 2). In order to view the information on a particular page, simply click the tab of the page that you would like to view.

You can edit all of the information within the two tabs found on the Eviction Loan Information screen.

Eviction Loan Information Page 1

Page one of the Eviction Loan Information screen displays the Borrower Information, the

Property Address, the Mailing Address and the Vendor File Number.

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55 Chapter 3: Eviction Loan Information

2.

To enter information into any of the fields, click .

This highlights all of the fields, except the Vendor File Number field, on the screen.

3.

Choose the field that you want to add information to with your pointer and enter the appropriate information into the corresponding field.

4.

Once you have either added or changed the information as necessary, click . An Information message appears that reads, “Save Changes?”

5.

If you choose Yes, LenStar makes the appropriate changes to the corresponding fields.

Printing Loan Information

You will find the printing option only on page three of the Eviction Loan Information screen.

1.

To print, click .

LenStar consolidates the loan information from pages one and two and displays it as a Print

Preview on your screen.

2.

3.

You will return to the page one of the Eviction Loan Information screen.

Eviction Loan Information Page 2

The second page of the Eviction Loan Information screen contains the Investor, Additional, and Loan Processor Information for both yours and the servicer’s offices.

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Investor Information

1.

To update the loan information on page two, choose .

2.

To change the Investor company, address, and telephone information, double-click inside of the Investor Information area.

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57 Chapter 3: Eviction Loan Information

3.

Add or edit the appropriate fields as necessary.

4.

5.

In order to add or change the Loan Number and the Percent Owned, click . The corresponding fields become highlighted.

6.

Enter your information in the appropriate fields.

7.

An Information message appears that reads, “Save Changes?”

8.

To save the changes, click . Otherwise, click . If you choose Yes, LenStar adds the information to the appropriate fields.

Additional Information

1.

To update the Add Information area, choose .

2.

To add the Last Inspection Date, the Occupancy and the Loan Type fields, click .

The corresponding fields become highlighted.

3.

To update the Last Inspection Date, click the highlighted field and enter your date. Both the Occupancy and Loan Type fields have drop-down arrows with lists that you can choose from.

4.

Click the drop-down arrow and choose the necessary information from the provided list.

5.

An Information message appears that reads, “Save Changes?”

6.

To save the changes, click . Otherwise, click . If you choose Yes, LenStar adds the information to the appropriate fields.

Loan Processor

1.

To update the Loan Processor, choose .

2.

To add or to change the Servicer Loan Processor, click . A Select Processor drop-down list appears.

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NOTE You can select a name only from a list of LenStar users for your office. To add a name to the list prior to choosing a Loan Processor, see Chapter 11: Using the Utilities Menu.

3.

Select the name of your choice with your pointer, and click . LenStar populates both the Servicer and the Phone fields.

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59 Chapter 4: Overview of Tracking Elements

C

HAPTER

4: E

VENT

T

RACKING

The Event Tracking module contains projected and completed dates for the event items that are being tracked. It also tracks the current investor compliance status, allowable fee information, and the outcome of bankruptcy hearings.

Event Tracking is a beneficial module because the current status of all critical matters is readily

available and easy to read. For your greater ease, delinquent scheduled events show in red. The

Investor Compliance for foreclosure indicates if the vendor is meeting the investor allowable

time frames and, when applicable, shows the number of days that a loan is on hold. Furthermore, the Event Tracking module serves as an excellent training tool for incoming personnel because the module helps them to distinguish which events they or the vendor are responsible for.

Each of the Event Tracking screens display the Tracking Elements, the Projected Dates, and the Completed Dates. You will set up the Tracking Element field, which tracks the steps for the loan process. The elements that are chosen for each loan will differ from state to state, company to company, and client to client. You will also set up the target table, which determines when items in the Projected Dates column need to be completed by. The vendor populates the

Completed Dates column by entering the date that a particular item was completed by.

To activate Event Tracking, click from the tool bar.

Overview of Tracking Elements

The servicer sets up the tracking elements on the Event Tracking screen. The tracking elements vary by action (foreclosure, bankruptcy, etc.), state, process (judicial or non judicial), loan type, and servicer requirements. The servicer sets up the time frames that create the Projected dates. Therefore, you can use the Event Tracking screen to track the progress of a loan.

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Chapter 4: Overview of Tracking Elements 60

NOTE All of the loan action types excluding Deed in Lieu display the Original and Reprojection History columns.

On or before the Projected date, the vendor is required to complete each of the work elements on the Event Tracking screen. If an item becomes past due, the Projected date field is shown in red and appears on the WorkList.

NOTE See Chapter 2: WorkList for more information pertaining to the use of the WorkList.

Projected dates can be changed, but a reason must be entered into the field each time a date is

changed or removed. For documentation purposes, the reason for the change is sent to the File

History automatically. When a tracking element has been completed, the vendor will enter a

date into the Completion field. Upon scheduling an actual sale date, the vendor’s office must enter that date in the Scheduled Sale Date field beneath the Tracking Elements field.

Changing the Tracking Elements’ Screen

Size

Follow this process to change the size of the Tracking Elements screen for each of the action types.

1.

Double-click inside of the Tracking Elements area.

The area will expand to display the Original and Reprojection History columns for each element. Reprojection History presents the number of times that a date has been

reprojected as well as the tally for the total number of days from the Original Projected date to the current Projected date. As applicable for each element and ac