just good business practice, it’s a necessity.
Controlling cost, scalability and regulation
are at the forefront of all concerns. In this
demanding business landscape, outsourcing
IT services is an attractive alternative that
helps financial institutions with all of these
challenges. Sopra Banking Software is your
single point of contact for core banking
solutions, project integration, infrastructure
management, and IT and application support.
Sopra Banking
Managed Services
TOTAL SOLUTIONS FOR CORE BANKING
AND IT SERVICES
THE BENEFITS OF MANAGED SERVICES
With Sopra Banking Software Managed Services, your valuable users can excel in an environment of controlled change and growth, and will be positioned to: Drive Innovation
n Alignment between IT and the business will allow IT to meet or exceed end-user demands.
n IT can support end-user business initiatives by keeping pace with change and providing modern applications and new functionality.
Find the Freedom to Focus
n With lower operating costs, existing resources will go much further in supporting the business.
n Environments will be easier to manage when your application management teams are able to simplify and rationalize current portfolios.
Adapt to Requirements and Achieve Wins
n IT can enhance operational effectiveness using agile principles and pursuing IT Service Excellence.
Say “Yes” to the Business
The most successful businesses are the ones where end users can function and flourish without IT-related impediments to doing their jobs. Working with Sopra Banking Software, you’ll be able to make transitions that are critical to success in the new workplace. A simplified, lower-cost application environment means you can free up valuable resources to work on high-priority strategic initiatives and you’ll know where to focus your IT resources, so they drive the most business value. You’ll be able to tame application sprawl and reduce the burden of managing multiple vendors, IT services, and support mechanisms. In short, you transform from managing software to “Delivering Excellence” The result? You’ll help transform IT into a business accelerator that helps your business succeed in the new workplace.
Sopra Banking Managed Services
PROVEN SOLUTIONS AT THE
HEART OF YOUR PROCESS
Our core banking software solutions form the foundation of our managed services offering. These solutions are available as end-to-end or componentized products for retail and direct banks. We also have solutions for specialist functions such as wealth management, asset finance, payments, mortgages and consumer finance. In addition, we can extend our services to reduce the service management complexity of in-house corporate solutions. Reference da ta Enterprise mana gement Infrastructure Channels Distribution Deposits &
savings Loans Payments & cards Treasury Securities managementCash financeTrade
your needs, from business to IT, from software to support and infrastructure management; from implementation to day-to-day operations.
In addition, we can help you with the execution of commoditized business processes (Business Process Outsourcing or BPO) to help you make the most of your managed services. To achieve this, Sopra Banking Software partners with Arvato, a global leader in BPO and CRM Services.
BUSINESS SERVICES APPLICATION SERVICES INFRASTRUCTURE & HOSTING SERVICES
Business Process Outsourcing
IT Managed Services
Business Process Outsourcing Business Managed Services
Management
Product expertise §Core banking §Product roadmap §Digital banking Support§Phone and web support §Distant access §Interventions / Hotfix Operations §24/7 supervision §Batch processing §Incident management Maintenance §Corrections §Regulation §Evolution Hosting §Redundancy §Scalability §Resource pooling
Sopra Banking Managed Services
A PROVEN EXPERIENCE IN
INFRASTRUCTURE OUTSOURCING
Being part of Sopra Steria group, our managed services benefit from the experience, expertise and industrial capabilities of our experienced and robust Infrastructure Management practice.
End-to-end activities in infrastructure management
Sopra Steria can provide a complete set of services dedicated to infrastructure services from transformation consulting to day-to-day operations :
n Consulting and transformation projects
n Systems and applications operations (hosting, monitoring, level 2-3) n End-user services (service desk, support, desktop engineering) We have :
n More than 2000 experts dedicated to Infrastructure Management n More than 100 customers in live operation, including some of the largest
banks in Europe
n Active management of over 8000 end-users n 200 ITIL certified experts
An effective seamless service model
Our integrated global delivery model combines proximity and industrialization and we take the time to ensure that a the right delivery model is mapped for your unique circumstances; be that delivered on site or in our shared service centers onshore, nearshore (Poland) or offshore (India).
Our shared service centers feature the highest levels of expertise, cutting-edge technologies and tools. Alongside this, we take a partnership approach to the definitions of our Service Level Agreements (SLA’s) and we offer a range of support programs designed to meet your requirements and scale with the growing need of your organization.
Gold is designed for customers with business critical support needs and offers our fastest response and resolution times for critical issues.
Suitable for customers with high availability requirements, the Silver support program provides coverage 24 hours a day, 7 days a week to help resolve production-critical issues as quickly as possible.
Infrastructures are critical and must be adapted for Digital Transformation and the adoption of Cloud Computing. Choosing Sopra Steria Group brings answers to the challenges of IT decision-makers with innovative and global services for Cloud, Cybersecurity or Mobility.
SILVER
GOLD
§Availability - Server: 99,5% - Database: 99,5% §Incident processing delay - Detection: <15mn - Solution: <4h §Availability - Server: 99,98% - Database: 99,9% - Network and security : 99,98% §Incident processing delay - Detection: <15mn - Solution: <2h §Service coverage - Permanent: 7days /7- Extended: 6 days /7 except days off, 6am to 10 pm
- Normal: 5 days /7, 8 am-6 pm
The people from Sopra Banking are always very responsive and
professional. Thanks to their strong local team, they have a good grasp
on changes in regional markets and have developed an intuitive feeling
on how to solve very specific challenges.
Frank Verkerk CEO MoneYou
It was important to find a partner we could trust to bring this
business-critical mortgage project to life. The bank felt comfortable with
the Sopra Banking team; they understood our business, had excellent
customer references and could provide not only the software application
we required, but also the facility to manage the system on our behalf.
Jon Bowen Head of Mortgage Operations at The Co-operative Bank
We chose Sopra Banking Software for economical and
responsiveness capacity reasons. After few months of cooperation,
we recognize their understanding of our needs, their professionalism
in managing such a huge project, without any unpleasant surprises or
delays.
Christophe Bayle Manager of Deposits, Banque PSA FinanceTour Manhattan 5, place de l’Iris - Courbevoie FR 92095 La Défense Cedex - PARIS Tel. : +33 (0)1 55 91 72 72
www.soprabanking.com
France
ABOUT SOPRA BANKING SOFTWARE
With one of the deepest, broadest portfolios of software and services, Sopra Banking Software is a trusted, long-term partner of over 600 banks in more than 70 countries. Sopra Banking has an unequalled ability to address the requirements for banks and financial institutions of any size and scope, allowing them to innovate and expand their services. Sopra Banking is a subsidiary of the Sopra Steria Group, a world leader in digital transformation.
OUR COMMITMENT
n Hosting and operations: high availability, security and robust infrastructures
n Proven banking expertise, delivery control and up to date regulatory compliance
n Respect for update and support deadlines n Expert support desk
n 24/7 technical assistance, including holidays
KEY BENEFITS OF SOPRA BANKING
SOFTWARE’S MANAGED SERVICES
n Alignment between IT and the business: meet and exceed end-user demands.
n A single point of contact to coordinate all activities
n You remain in full control of your IT system
n At the forefront of innovation: we keep pushing our solutions – and you – forward at a pace tailored to your requirements
n Quick and thorough maintenance: 24/7 uptime
n Lower operating costs: By accelerating and maximizing your ROI
n We know the banking world: you work with proven professionals
YOUR CONTACTS
Jean Yves BrunaDirector of Managed Services Mobile : 06 40 36 67 62
Olivier Coffre
Managed Services Lead Mobile : 06 38 70 38 77
