GoToMyPC reviewer s guide

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GoToMyPC reviewer’s guide

Citrix GoToMyPC reviewer’s guide

Thank you for evaluating Citrix GoToMyPC. This guide will introduce you to the current

GoToMyPC functionality and help you effectively evaluate its capabilities. The guide leads you through the processes for setting up and using GoToMyPC and concludes with information about features, administration tools, security and performance.

Reviewer’s roadmap

To see GoToMyPC in action, we suggest you set up a complimentary account, install the software on your PC or Mac and try accessing your computer from various devices, including remote computers, smartphones and tablets.

Please be sure to also download the free mobile app for your iPad, iPhone or Android device, so you can see how GoToMyPC supports today’s mobile workstyle.

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Access Your Mac or PC from Anywhere

Citrix GoToMyPC is the fast, simple-to-use and secure remote access service that lets you instantly connect with your PC or Mac from any Internet connection—including from your iPhone, iPad or Android device. With GoToMyPC, employees can access office computers at home or on the go, so they can get work done from wherever they need to be.

GoToMyPC created the category for web-based remote access when it was first introduced in the United States in 2001, and it continues to be the market leader.

Key benefits

As you evaluate GoToMyPC, you are likely to discover the following benefits:

• Ease of use: GoToMyPC makes remote access fast, seamless and easy to use so that you can work remotely from anywhere just as if you were in the office.

• Productivity and flexibility: Using GoToMyPC to access files, programs, email and network from any Internet-connected device, employees can significantly increase productivity while improving their work/life balance.

• Simple setup: No additional hardware or software is required to set up GoToMyPC. The GoToMyPC plug-in automatically launches, installs and configures itself. Even novice users can set up GoToMyPC in minutes, and you do not need to configure your network or firewall settings to begin using GoToMyPC. There is zero burden on IT.

• Cost savings: Because it is sold as a service on a subscription basis, GoToMyPC is an affordable alternative to other high-cost solutions. Plus, it saves on commuting costs.

• High reliability: Supported by multiple datacenters across the globe, GoToMyPC provides a high degree of reliability, so you can trust that you can access critical information at any time.

• Robust security: GoToMyPC incorporates powerful encryption, authentication and security measures to ensure data confidentiality. Furthermore, with GoToMyPC you can leave sensitive data on your secured office computer and avoid losing sensitive data if a laptop or other device is lost in the field.

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Evaluating GoToMyPC

Setting up GoToMyPC

Once you have registered for a complimentary GoToMyPC account, you can immediately download and install Citrix GoToMyPC software. The installation is fast because the download is small. Please remember that you must be physically present at the computer you want to access in order to complete the setup process.

How to set up a computer for remote access:

1. Log in to the GoToMyPC website.

2. Click Install GoToMyPC and follow the prompts to complete the download process.

3. Leave your computer turned on and connected to the Internet, with GoToMyPC running so it can be ready for your remote access request.

Accessing your computer remotely

Once you have GoToMyPC set up and running on your host computer, you can access it immediately from almost any computer or mobile device connected to the Internet, whether you are at home, traveling or anywhere else you need to be.

Remote access from another computer:

1. Log in to the GoToMyPC website.

2. Select the computer you want to access and click Connect.

3. Click Run, Always, Allow or Trust to download the GoToMyPC Viewer.

4. Enter your access code.

You can now work on your host computer remotely just as if you were seated in front of it at the office. Later, you can set up a shortcut on your remote computer to make it even faster to start a remote access session.

Remote access from a mobile device:

You’ll first need to download the free GoToMyPC mobile app from the App Store, Google Play or the Amazon Appstore. Then you’ll be ready access your computer anytime on the go.

1. Tap the GoToMyPC icon on your mobile device screen.

2. Enter your email address and password on the Login screen.

3. Select the computer you want to access and tap Connect.

4. Enter your access code and tap OK.

At the start of the session, the GoToMyPC mobile app will display key gestures to use to help you control your host computer from your mobile device.

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System requirements

PC

• Internet Explorer 7.0, Firefox 3.0, Google Chrome 5.0 or the latest version of each web browser

• Windows 2000 and above

• Cable modem, DSL, or better Internet connection

• Minimum of Pentium class 1 GHz CPU with 2 GB of RAM or better Mac

• Safari 3.0, Firefox 3.0, Google Chrome 5.0 or the latest version of each web browser

• Mac OS X 10.6 and above

• Intel processor (1 GB of RAM or better recommended)

• Cable modem, DSL, or better Internet connection iOS

• iPad 1, iPhone 3GS, iPod touch (third generation) or the latest version of each device

• iOS 4.2 or newer

• WiFi or “always on” Internet connection

• Free GoToMyPC app from the App Store Android

• Android phone or tablet

• Android 2.3.3 or newer

• 1 GHz CPU or higher

• WiFi or cellular 4G/3G connection

• Free GoToMyPC app from Google Play

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GoToMyPC features

You may be surprised by how much you can do with GoToMyPC. While it offers many features, each is designed for maximum ease of use and simplicity.

Basic features

Remote access Enjoy unlimited access to one or more computers. Easily work on your files, programs and network from your mobile device. Use Microsoft Office, ERP, CRM, POS and other software from your PC, Mac, smartphone or tablet.

Fast performance Powered by our industry-leading technology, you can connect to your PC or Mac in seconds and enjoy real- time in-session performance that lets you get work done on the go.

Simple setup and ease of use No need to type the IP address of your PC or Mac.

Works through firewalls.

File transfer Quickly transfer files between your host computer and remote devices.

Guest invite Invite a guest to view the desktop of the host PC for sales demonstrations, training, or collaboration. You need to be at your host PC to invite a guest, and you may grant view-only or full access to your PC. (PC only) Remote printing Print documents located on your host PC to the local

computer printer where you are. (PC only)

Cut and paste Easily cut, copy and paste text between computers.

Desktop shortcut Create a special desktop shortcut to provide a fast connection to a host computer. Security is maintained by requiring you to enter the access code every time a connection is made.

Sound Hear your music or voice mail stored on the computer you are accessing. (PC only)

Multi-monitor support View the full displays of all monitors connected to your host computer.

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Mobile remote access

Today’s workforce is on the go and needs to stay connected anytime, anyplace. GoToMyPC mobile apps for iPhone, iPad and Android devices enable workers to take advantage of time that would otherwise be wasted – on the train, waiting for a plane, in between appointments – and become more productive than ever.

Mobile app features

Zoom and pan for detailed work Zoom up to 300% of your screen size and pan across the screen by swiping your finger so you can do detailed work remotely.

Full keyboard Use special keys like Alt, Ctrl and Tab from your mobile device so you can use your programs just as you would on a PC or Mac.

• You can use shortcuts like Ctrl + C to copy.

• F1 to F12 function keys and Page Up/Down are also supported.

Voice input Tap the Mic on the keyboard, speak into your device and converted text is sent directly to your computer.

Intuitive gestures and touch controls Control your PC or Mac using the mobile gestures and touch controls. Quick visual reminders of supported gestures are available on the toolbar.

Connect over 3G, 4G and WiFi When you connect from your mobile device, GoToMyPC handles intermittent connections and smoothly switches between WiFi, 4G and 3G networks.

Bluetooth keyboard Type on your Bluetooth keyboard and your keystrokes will be transferred to your host computer just as if you were there.

Multi-monitor support View the full displays of all monitors connected to your host computer.

Precision mouse control Easily open, close and move files around with precision mouse control.

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Copy and paste Cut, copy and paste between your computer and apps on your iPhone or iPad.

Sound On your iPhone or iPad, hear sound coming

from the computer you are accessing. (PC only)

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Multi-user accounts

GoToMyPC multi-user accounts are provisioned with an Administration Center which enables administrators to rapidly deploy and manage multiple GoToMyPC users.

• Sign up users (up to the limit on your account) through an easy-to-use email invitation process.

• Add, delete or suspend remote access privileges.

• Enable multiple users to access a single host computer.

• Monitor remote access usage and generate reports.

• Use APIs to integrate GoToMyPC reports with your other systems.

The Administration Center is accessible from any web browser and is secured with 128-bit SSL encryption. Strong passwords are required.

Deploying GoToMyPC

Rolling out GoToMyPC to employees is easier and faster compared to other remote access solutions. Because administrators can deploy our solution in minutes, companies can limit the time and effort required by the IT department. Administration can be accomplished easily, even by non-tech-savvy individuals in your organization.

GoToMyPC works with existing security and firewalls. No network or firewall configuration is necessary. Users can start remote access sessions without the hassle of configuring IP

addresses or firewall settings. Network administrators don't need to change or configure firewall ports, which could potentially compromise security.

GoToMyPC users can be up and running quickly because the GoToMyPC installation is automatic and requires no pre-configuration. Within minutes, users are ready to access their computer from anywhere, without any training whatsoever.

Additional security protocols

Corporate accounts have the ability to use additional security protocols to comply with company regulations and safeguard proprietary information.

• Grant or deny access to specific features, such as file transfer.

• Enforce one-time passwords or other security settings.

• Define times to allow access and authorize exactly which computers can be accessed and from where.

• Integrate with your existing RADIUS infrastructure—compatible with RSA SecurID.

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Security and architecture

GoToMyPC is encrypted end to end to fully protect your information. Its advanced

communication architecture uses SSL and 128-bit AES encryption so no one but you can view your information. Plus, with data secured at the office, there is less danger of losing information when a laptop or mobile device is lost in the field.

Security features

Secure, encrypted access All data is protected by secure connections with 128-bit AES encryption. Access to your PC or Mac is protected by two levels of authentication: a password and an access code.

Keyboard locking and screen blanking Prevent others from using the mouse or keyboard or viewing the monitor of the computer while you are remotely accessing it from your device. (PC hosts only)

Multitasking and inactivity timeout Use other applications, with GoToMyPC still open. After a period of inactivity, GoToMyPC automatically disconnects to save on network use and to prevent unauthorized access. The timeout period is customizable for PC hosts.

One-time passwords Optional one-time passwords provide

maximum security by requiring a third layer of password security.

Performance

GoToMyPC uses proprietary bandwidth-adaptive compression technology that makes it possible to access your computer using a variety of Internet connections. Overall, GoToMyPC provides performance that is vastly superior to other, less-sophisticated products. The built-in security architecture is also designed to ensure that there is no performance degradation, regardless of Internet-connection speed. Multiple datacenters and the fault-tolerant architecture of GoToMyPC also provide high reliability and availability.

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About Citrix

Citrix is transforming how people, businesses and IT work and collaborate in the cloud era. Its portfolio of GoTo cloud services enables people to work from anywhere with anyone by providing simple-to-use cloud-based collaboration, remote access and IT support solutions for every type of business. Learn more at www.citrix.com.

GoToWebinar, Podio and ShareFile are trademarks of Citrix Systems, Inc., or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners.

Mac, iPad and iPhone are trademarks of Apple Inc., registered in the United States and other countries. Android is a