09/14
09/14
Contents
Online Workers’ Compensation ...1
Completing the Payroll Report ...1
Mail In Payment ...5
Online Payment ...7
Email Management ...13
Edit the Email Address of an Existing User or Opt Out of Reminders ...13
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Online Workers’ Compensation Monthly Self Bill Instructions
In ExpressServeSM, you can complete a payroll report, pay the corresponding premium online and access system instructions.
Go to www.fcci-group.com and login to ExpressServe. Then refer to the following instructions.
Completing the Payroll Report
Step 1: From the Self Reporting tab, select Report Payroll.
Step 2: Click the policy you want to report payroll for. Take note of the policy effective date as it
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Step 3: Select a month to report payroll for from the drop-down list.
Step 4: In the table, enter the Number of Employees, Gross Payroll and Exclusions for each class
code. Round all payroll figures to the nearest dollar.
If you have no payroll to report for a class code, leave the figures as zero. For additional information, click on the buttons.
If you need to add a class code, email FCCI’s Audit Department at [email protected] for approval. If the additional code is approved, it will appear on the reporting form the next time you login to the system.
Step 5: When your payroll entry is complete, click Save Payroll. Step 6: To calculate the premium due, click Calculate Premium.
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Step 7: The amount due will appear. To view the premium formula, click Show Calculation. Policies
with more than one location will show the amount due and calculation for each individual location processed. If you need to make corrections, click Edit Payroll.
Step 8: If the information is correct, provide your phone number and click Submit Payroll.
Note: Once payroll is submitted, changes cannot be made. If changes are required, please contact Billing Services
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Step 9: Review your payment amount. If you have a credit or open balance on your account, change the Payment Amount accordingly. If you adjust this figure, please provide a short explanation in the
Comments field.
Step 10: To continue, click Confirm Transaction.
Step 11: Select a payment method. To print a report to mail with a check to FCCI, click Mail Payment.
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Mail In Payment
Step 1: When prompted, confirm your choice to mail payment.
Step 2: To print the report, click Print. Mail it along with your check to the address shown. Keep a copy
of the report for your records.
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Step 4: If you’d like to print additional copies of the report, click Reprint Mail Payment Form. To view
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Online Payment
Step 1: If this is your first time making a payment online, the Payment Authorization and Agreements
page with the full agreement will appear. When making subsequent payments, you will not see the full agreement. To continue, click I Agree.
Throughout the payment process, do not close your browser or click Back. Doing so will cancel the
payment.
Note: This process does not include any invoice for other lines of business. Once the current process is
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You will be redirected to Bank of America’s secure online payment system for FCCI accounts. To continue, click Accept.
Step 2: If this is your first time making a payment online, you will be prompted to enter your contact
information.
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When making subsequent payments, you will bypass the previous screen and will not need to re-enter the information. To change any of this information at a later date, click Manage Profile in the left navigation menu, then click Change Personal Information.
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Step 4: Your enrollment is now complete and the Account Summary page will appear. To proceed with
making a payment, click Pay Now.
Reminder: Automatic payments are not available for Monthly Self Reporting Policyholders.
Step 5: If this is your first time making a payment online or you elected not to save your bank account
information on previous payments, select New Bank Account in the Payment Account drop-down list. To enter your new bank account information, click Pay Now.
If you have made previous online payments and elected to save your banking information, your account name and the last four digits of the bank account number will display in the Payment Account drop-down list. If you wish to pay from the account shown, click Pay Now.
To change bank account information, click Manage Profile in the left navigation menu, then click
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Step 6: If you selected New Bank Account, you will now be prompted to enter your banking information.
Complete all fields. The information will be saved for future use by default. If you do not wish to save the banking information for use on your next payment, click the No radio button in response to “Would you
like to save this banking information for future use?”
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Step 7: Review all the information on the Initiate Payment page. To continue, click Confirm. To make
changes, click Modify. To cancel the payment, click Cancel.
Step 8: The Payment Confirmation page will appear. To print a copy for your records, click Print. To
return to ExpressServe, click Back to ExpressServe. To view your completed report again, click
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Email Management
Each person with access to the Self Reporting tool will automatically receive a monthly email reminder to complete the online report. You can edit those email address, opt out of receiving the email reminders, and add additional email addresses for the reminders. Refer to the following steps to make these changes.
Note: Adding an Alternate User Email does not grant that person access to ExpressServe. It only includes that
person in the monthly email reminders. If you need to grant access to a new user, please contact your insurance agent or [email protected].
Edit the Email Address of an Existing User or Opt Out of Reminders
Step 1: From the Self Reporting tab, select E-Mail Management.
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Step 3: Change the email address as needed. To stop reminders from being sent to the indicated user,
click the checkmark to remove it. To save your changes, click Save.
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Add an Alternate Email Address to Receive Reminders
Step 1: From the Self Reporting tab, select E-Mail Management.
Step 2: Click Add.
Note: Adding an Alternate User Email does not grant that person access to ExpressServe. It only includes that
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Step 3: Enter the name and email address. To enter another contact, click Add Other. To save your
changes, click Save.
Step 4: To change or remove an alternate email address, click edit or delete next to the appropriate
record.
Thank you for following these instructions.
