VPS Business FAQ
Section 1: Installation ...2
1. How do I access my VPS control panel? ...2
2. How do I access my Windows VPS? ...6
3. How do I access my Linux VPS? ...8
Section 2: using a VPS ...9
4. How to install an optional software application on my VPS from the VPS control panel? 9 5. How do I install my own software application on my Windows VPS? ... 13
6. How do I change firewall settings? ... 14
7. How do I activate/disactivate a VPS? ... 16
8. How do I use a database in a VPS? ... 20
9. How do I do a backup-restore of a VPS? ... 21
10. How do I change the access controls for my user accounts ? ... 26
Managing the Admin and user accounts of the VPS Itself... 26
Managing the Admin and User Accounts of the Control Panel ... 27
11. What logs and statics are available? ... 31
Statics in the general control panel ... 31
Statics in the control panel of a specific VPS ... 33
12. How do I add an IP address to my VPS ? ... 36
13. I am required to update my personal contact information for my VPS on-line when it changes. Where do I do that? ... 39
14. How do I manage my domain names? ... 39
Adding subdomains ... 39
Managing existing domains purchased from outside of Belgacom ... 42
Managing existing configured domains ... 46
15. How do I install/create a certificate? ... 50
2
Section 1: Installation
1. How do I access my VPS control panel?
Assuming you have never accessed your VPS before:
- Log into your VPS control panel , using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS.
4 You should now have a screen that looks like this
If you Get a warning screen about Certificates, you can ignore it by clicking ‘continue to site (not recommended)’ Actual message may differ depending on the browser you use
You now have access to the actual control panel of your VPS
In this screen you can
- install the preconfigured application packages delivered by Belgacom (‘Application’ tab in the top left pane
- take backups (left pane, ‘container management’ ‘maintenance’, then in top tab ‘backup’)
- start/stop your VPS (left pane, ‘container management’ ‘maintenance’, then in top tab ‘reinstall’)
- change the admin password of your container
- view the current usage statistics of your container (‘resources’ tab in top left pane) - view the logs of your container (left pane, center)
- start/stop OS services within the container (left pane, ‘container services’, ‘system services’)
6
2. How do I access my Windows VPS?
First get to the control panel of your VPS, as described in 1 How do I access my VPS control panel?”
When clicking on remote desktop you see
Click ‘login’.
You may get a window indicating there is a problem with the security certificate.
Click ‘continue to this website (not recommended)’ actual warning may differ depending on the browser type used’
This warning can be disabled permanently by installing your own security certificate for your VPS (SEE FAQ “How do I install/create a certificate?” )
Click ‘Yes’.
8
3. How do I access my Linux VPS?
First get to the control panel of your VPS, as described in 1 How do I access my VPS control panel?”
When clicking on remote desktop you see
Log in with the account and password that you received in your welcome email.
Section 2: using a VPS
4. How to install an optional software application on
my VPS from the VPS control panel?
10 In this screen you can access the screens to install the preconfigured application packages delivered by Belgacom (‘Application’ tab in the top left pane)
To the left you can see available packages that are not yet installed on the VPS. Select them by ticking the box next to the application, then click ‘>>’ to prepare for install.
5. How do I install my own software application on
my Windows VPS?
Follow the instructions in FAQ item “1 How do I access my VPS control panel?” to log in to your VPS.
You then need to upload the files you want to install to your VPS. If these files can be downloaded from the internet, you can start a browser in your VPS to access them. For local data FTP can be set up to transfer files to your VPS. The IP address of your VPS appears in the title bar of your RDP session.
Once in logged in you can start the installer of the application just like you would on a normal server.
14
6. How do I change firewall settings?
For Windows based VPS, log into your VPS as explained in Question 2. You can manage your firewall setting through the Windows OS admin console. (Refer to your Windows OS manual for details)
For Unix VPSes:
Go to the control panel of your VPS as explained in question 1. From there, select ‘firewall’
16
7. How do I activate/disactivate a VPS?
First, log in to the control panel of your VPS as explained in “ 1How do I access my VPS control panel?”
18 The container will be stopped. This may take a while. In order to get the latest status of the container, the screen may need to be refreshed a couple of times
To restart a stopped container, go to ‘File Manager’ and select ‘Start container’
20
8. How do I use a database in a VPS?
You have to install your own, using mechanisms described in How do I install my own software application on my Windows VPS? How do I install my own software application on my Windows VPS?
9. How do I do a backup-restore of a VPS?
24 To restore a backup, click on the name of the back-up
26
10.
How do I change the access controls for my
user accounts ?
Managing the Admin and user accounts of the VPS Itself
First, log in to the control panel of your VPS as explained in “ 1How do I access my VPS control panel?”
In this screen the ‘Administrator’ password of your VPS can be changed.
To create additional users accounts for the VPS, please log in as ‘Administrator’ on your VPS itself, and create user accounts as you would normally do on a Windows or Linux server.
Managing the Admin and User Accounts of the Control Panel
Assuming you have never accessed your VPS before:
- Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS.
- (if you are already logged in click on ‘My Account’)
To get to the following screen
11.
What logs and statics are available?
Statistics can be found both in the General control panel as well as in the control panel of the individual VPS
Statics in the general control panel
Assuming you have never accessed your VPS before:
- Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS.
- (if you are already logged in click on ‘select subscription’)
Statics in the control panel of a specific VPS
First, log in to the control panel of your VPS as explained in “ 1How do I access my VPS control panel?”
34 Separate logs exist for traffic to your VPS, resources alerts, status changes (VPS start/stop), and VPS control panel task logs
36
12.
How do I add an IP address to my VPS ?
Assuming you have never accessed your VPS before:
- Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS.
- (if you are already logged in click on ‘select subscription’)
13.
I am required to update my personal contact
information for my VPS on-line when it changes.
Where do I do that?
It is not sufficient to change the contact in on the platform itself.
Helpdesk needs to be contacted or it can be changed through Belgacom webservices. If the email address is not correct in web-services, then any emails sent to your admin (ie pass word reset mails) will not arrive.
14.
How do I manage my domain names?
Adding subdomains
Assuming you have never accessed your VPS before:
- Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS.
40 Select Domain Administration
42 Then click ‘Finish’
Managing existing domains purchased from outside of
Belgacom
Assuming you have never accessed your VPS before:
- Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS.
46 Or VPS management
Managing existing configured domains
48 Select ‘DNS’
Click ‘add new DNS record’ to get to this screen
50 Fill in fields as required for your application and click ‘Finish’ to implement.
15.
How do I install/create a certificate?
Assuming you have never accessed your VPS before:
- Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS.
- (if you are already logged in click on ‘My Account’)
However, this menu is only visible when a domain name (Bought from Belgacom or elsewhere) has been associated with this hosting (in Domain Management)
Select ‘SSL Certificates to get to the following screen:
52 Or you can create a new ‘self-signed’ certificate
16.
What licenses do I need for the software that I
run on my VPS?
Note that both for Windows and Linux, Belgacom is only providing the license of the
underlying OS, and the end user remains responsible to obtain and report all the licenses for the applications installed on his VPS.
If you are running a Linux VPS, consult the license policy of the application you are installing. If you are running a Windows VPS, and are installing software from Microsoft then you need to purchase SPLA licenses for your software (eg: SQL server, Terminal Services, Sharepoint, Office, etc). Installing Applications licensed under other licensing schemes on a VPS (Per socket, SAL, CAL) is not allowed.
Note that no additional licenses are required for the OS itself: The OS is licensed by
Belgacom on a per-socket basis of the server, so there is no need for additional SPLA, SAL or CAL licenses for the OS.
