Business Profile
Business Profile
March 31, 2006
March 31, 2006
The Hartford Financial Services Group, Inc.
2
Safe Harbor Statement
Certain statements made in this presentation should be considered
forward-looking statements as defined in the Private Securities Litigation Reform Act of
1995. These include statements about The Hartford’s future results of operations.
We caution investors that these forward-looking statements are not guarantees of
future performance, and actual results may differ materially. Investors should
consider the important risks and uncertainties that may cause actual results to
differ, including those discussed in The Hartford’s Quarterly Report on Form 10-Q
filed for the quarter ended March 31, 2006, Annual Report on Form 10-K filed for
the year ended December 31, 2005 and other filings we make with the Securities
and Exchange Commission. We assume no obligation to update this
presentation, which speaks as of today’s date.
The discussion in this presentation of The Hartford’s financial performance
includes financial measures that are not derived from generally accepted
accounting principles, or GAAP. Information regarding these non-GAAP and other
financial measures is provided in the Investor Financial Supplement for the first
quarter of 2006, and in the Investor Relations section of The Hartford’s website at
www.thehartford.com.
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The Hartford
Please see Appendix for footnotes.
$7.34 $2.56 $5.91 $5.41 $4.71 $4.47 2001 2002 2003 2004 2005 1Q06
• Balanced Portfolio of Property Casualty and Life Businesses
• Strong Financial Ratings
• 19.4% Debt-to-Total Capital
[1]excluding AOCI
• Long term goals are double digit growth in book value per share
and dividends and 13-15% return on equity
¾ A.M. Best A+
¾ Fitch AA
¾ Standard and Poors
AA-¾ Moody’s Aa3
Core Earnings
per Diluted Share
[2,3]10% CAGR $50.41 $52.37 $43.55 $36.67 $37.77 $34.54 2001 2002 2003 2004 2005 1Q06
Book Value Per Share
Excluding AOCI
13% CA GR
2006 Guidance is $8.80 - $9.10
4 509 597 830 803 1,207 386 421 $0 $200 $400 $600 $800 $1,000 $1,200 $1,400 2001 2002 2003 2004 2005 1Q05 1Q06 Business Insurance 50% Specialty 16% Personal Lines 34%
Property & Casualty Operations
6.8 7.8 8.9 10.0 10.5 2.6 2.6 $0.0 $2.0 $4.0 $6.0 $8.0 $10.0 $12.0 2001 2002 2003 2004 2005 1Q05 1Q06
Ongoing P&C Net Written Premium
($ in billions)
11% CA
GR ($ in millions)
Ongoing P&C Net Written Premium
YTD March 31, 2006
The Hartford’s P&C Business Overview
• The P&C operation is the 10th largest P&C insurance operation in the U.S. based on direct written premiums, per A.M. Best.
• The Hartford offers a variety of business and specialty risk insurance products through independent agents and brokers. • The company also offers personal home and auto policies to individuals through independent agents and on a direct basis through an exclusive arrangement with AARP.
• Reporting segments include Business Insurance, Personal Lines, and Specialty which are all Ongoing Operations; and Other, which includes discontinued lines and substantially all Asbestos and Environmental liabilities.
24% CAGR
5 98.0 96.2 93.0 92.5 89.7 88.2 87.7 86.0 88.0 90.0 92.0 94.0 96.0 98.0 100.0 2001 2002 2003 2004 2005 1Q05 1Q06
Business Insurance
1.4 1.7 2.1 2.3 2.5 0.6 0.6 0.7 0.6 2.5 2.3 1.9 1.7 1.4 $0.0 $1.0 $2.0 $3.0 $4.0 $5.0 2001 2002 2003 2004 2005 1Q05 1Q06Middle Market Small Commercial
Net Written Premium
15% CAG R
Ex-Cat Combined Ratio
Cat Ratio: 10.0 0.8 2.7 (0.9) 2.0 1.5 1.7
($ in billions)
Business Insurance Overview
• The Hartford’s Business Insurance operation is the 7th
largest commercial lines carrier in the U.S. based on direct written premiums, per A.M. Best.
• Business Insurance sells workers’ compensation, property, automobile, general liability and marine coverages to small and medium sized commercial enterprises.
• Market leader in small commercial with opportunities for growth in businesses with revenues up to $15 million. • Business Insurance is sold through approximately 5,000
independent agencies and brokers. Products may also be marketed in conjunction with trade associations.
Key Strategies
• Leverage traditional and Xpand products to drive small commercial growth. Introduce industry specific
programs for middle-market customers.
• Use fact-based research to cost effectively expand appointments of independent agencies.
• Continue to invest in sophisticated pricing segmentation to maintain competitive advantage.
• Utilize agency interface technology to enhance ease of doing business with The Hartford.
• Maintain underwriting and expense management discipline, while growing in profitable markets.
4.0 4.6 5.0 1.2 1.3 3.4 2.9
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Personal Lines
Ex-Cat Combined Ratio
Cat Ratio: 2.7 2.5 4.1 7.4 2.9 2.5 3.2 1.6 1.9 2.1 2.2 2.4 0.6 0.8 0.8 0.8 0.9 1.0 0.6 0.3 0.2 $0.0 $1.0 $2.0 $3.0 $4.0 2001 2002 2003 2004 2005 1Q05 1Q06
AARP Agency Omni Affinity
Net Written Premium
6% CAGR
Personal Lines Overview
• The Hartford’s Personal Lines operation is the 12thlargest in
the U.S. based on direct written premiums, per A.M. Best. • Products include auto and homeowners policies sold direct
through AARP and Dimensions auto and home policies sold through independent agents.
• We currently insure 11% of eligible AARP households. AARP endorsement extends until 2010.
• In 2004 and 2005, received Purdue University’s Benchmark Portal “Center of Excellence” Certification, recognizing both customer satisfaction and operational efficiency.
• J.D. Power 2005 Certified Call Center designation – “An Outstanding Customer Service Experience”.
Key Strategies
• Appoint and engage The Hartford’s small commercial agents to sell personal lines business.
• Expand marketing initiatives to complement direct response capabilities in AARP.
• Continue to invest in product development, sophisticated pricing and underwriting platforms. • Enhance ease of doing business for agents and
customers through technology.
• Improve expense competitiveness, particularly in Agency personal lines.
3.3 3.6 3.7 ($ in billions) 100.0 98.6 91.8 88.6 84.4 83.3 85.3 78.0 82.0 86.0 90.0 94.0 98.0 102.0 2001 2002 2003 2004 2005 1Q05 1Q06 0.9 0.9 2.9 3.1
7 Other 9% Professional Liability 24% Property 10% Bond 13% Casualty 44%
Specialty Commercial
Ex-Cat Combined Ratio
[5]Net Written Premium Mix
YTD March 31, 2006 (Total $0.4 billion)
94.8 89.8 99.9 98.4 97.6 98.9 106.3 85.0 90.0 95.0 100.0 105.0 110.0 2001 2002 2003 2004* 2005 1Q05 1Q06 Cat Ratio: 17.9 0.5 1.7 (0.4) 9.5 1.5 (7.1)
*As adjusted. See footnote [5]
Specialty Insurance Overview
• Specialty Commercial sells customized insurance products and risk management services through independent agents, brokers and wholesalers. • Products include workers' comp, auto and liability
coverage for large companies, property, bond,
professional liability, specialty casualty and excess and surplus lines.
• Through Specialty Risk Services, Specialty also provides third party administrator (TPA) and risk management services.
Key Strategies
• Maintain underwriting discipline in an increasingly competitive environment.
• Continue to grow in lines of business and niche markets where risks are adequately priced and terms and conditions are appropriate.
• Offer products and services that complement offerings in Small Commercial and Middle Market.
8 290 250 277 249 210 165 168 $0 $50 $100 $150 $200 $250 $300 2001 2002 2003 2004 2005 1Q05 1Q06
Life Operations
Assets Under Management
($ in billions) 418 238 1,200 1,126 845 761 774 $0 $200 $400 $600 $800 $1,000 $1,200 $1,400 2001 2002 2003 2004 2005 1Q05 1Q06
Core Earnings
[3,6] 13% CA GR ($ in millions) 12% CAG RCore Earnings by Business
YTD March 31, 2006
The Hartford’s Life Business Overview
• A premier provider of retirement savings, wealth creation and financial protection solutions.
• Provides solutions for individuals and institutions including investment products, individual life insurance and group benefits.
• Market leader in variable annuities, group life and disability benefits and variable life. Emerging growth opportunities in mutual funds, 401(k) and Japan.
• Reporting segments include Retail Products, Retirement Plans, Institutional Solutions, Individual Life, Group Benefits, International and Other.
[Percents above exclude Other segment]
16% Institutional Solutions Individual Life Retail Products Group Benefits International Retirement Plans 6% 46% 6% 12% 18% 12%
9 98 84 75 119 109 116 111 3.2 3.2 10.1 11.8 16.5 15.7 11.5 $0 $25 $50 $75 $100 $125 2001 2002 2003 2004 2005 1Q05 1Q06 AUM Sales/Dep
Individual Annuity
($ in billions) 160 136 618 486 373 333 383 $0 $100 $200 $300 $400 $500 $600 $700 2001 2002 2003 2004 2005 1Q05 1Q06Core Earnings
[3,7] ($ in millions) 13% CA GR ROA after-tax 44 42 43 47 55 49 55 (bps)Individual Annuity Overview
• A top provider of broker-sold variable annuities sales since 1993.
• Approximately 200 PLANCO wholesalers generate significant variable annuity market share in all distribution channels including wirehouses, regional broker/dealers, banks and independent firms. • Scale advantages with operating expenses at
approximately 18 basis points.
• Industry-leading, innovative product development.
Key Strategies
• Maintain our leadership position in variable annuity sales through wholesaling capabilities, money management relationships and exceptional service. • Continually adapt our products to maintain an industry
leading position.
• Actively enhance global risk management capabilities including hedging.
8% CAGR
Assets Under Management
and Sales/Deposits
18%
10 16 12 4 36 20 $0 $10 $20 $30 $40 2003 2004 2005 1Q05 1Q06 34 30 21 26 26 5.0 6.2 6.3 1.6 2.8 $0 $10 $20 $30 $40 2003 2004 2005 1Q05 1Q06 AUM Sales/Dep
Other Retail Products
Core Earnings
[3,8]($ in billions)
($ in millions)
Assets Under Management
and Sales/Deposits
Other Retail Products Overview
• Other Retail Products includes Mutual Funds, 529 College Savings Plans and other specialty products. • The Hartford Mutual Funds provides retail investors with
access to superior asset management.
• Approximately 95 PLANCO wholesalers represent The Hartford Mutual Funds.
Key Strategies
• Leverage distribution and service capabilities in variable annuity market to enhance growth in other retail products.
• Grow our mutual fund business through dedicated wholesalers.
• Deliver outstanding performance to shareholders through internal and external asset management partnerships.
• Expand broker awareness of retail mutual funds through effective marketing campaigns.
20% CA
GR 31
11 21 17 75 67 42 $0 $25 $50 $75 $100 2003 2004 2005 1Q05 1Q06
Retirement Plans
($ in millions)Retirement Plans Overview
• Retirement Plans includes 401(k), governmental 457 plans and 403(b) plans.
• Top ten in new 401(k) plans sold in 2005. • Top ten in 457 plan assets under management. • An industry leader in providing customer service as
recognized by DALBAR and Plan Sponsor Magazine. • Products sold through 80 retirement specialists, one of
the largest sales force in the retirement plan industry.
Key Strategies
• Leverage our relationship with 75,000 independent financial advisors to cross-sell The Hartford’s 401(k) plans.
• PLANCO wholesalers provide lead generation. • Retirement plan specialists support the sale for
wirehouses, banks, and regional firms.
• Introduce new products for the lower end of the mid-size market and sole proprietors.
• Provide broad investment choices through 60 money managers.
• Drive persistency with award-winning service levels.
Core Earnings
[3] 34% CAGR 21 20 15 18 18 3.1 3.7 4.5 1.3 1.6 $0 $10 $20 $30 $40 2003 2004 2005 1Q05 1Q06 AUM Sales/DepAssets Under Management
and Sales/Deposits
15% CAG R ($ in billions) 24% 17%12 22 21 88 68 72 $0 $50 $100 2003 2004 2005 1Q05 1Q06
Institutional Solutions Group
($ in millions)
Institutional Solutions Group Overview
• A premier provider of customized wealth creation and financial protection solutions for institutions, corporate employers and high net worth individuals.
• #2 in structured settlement sales over the past 5 years. • Top provider of corporate owned life insurance.
Key Strategies
• Continue to be on the leading edge of developing customized investment product solutions for institutional clients.
• Build upon our strong presence in the structured settlement marketplace.
• Expand registered notes program.
• Capitalize on growth opportunities in Private Placement Life Insurance.
• Develop longevity solutions for individuals and retirement plans.
Core Earnings
[3,9] 11% CA GR 45 43 34 38 39 3.6 3.7 5.4 1.4 1.4 $0 $20 $40 $60 2003 2004 2005 1Q05 1Q06 AUM Sales/DepAssets Under Management
and Sales/Deposits
12% CAGR ($ in billions)
16%
13 45 39 166 156 145 $0 $25 $50 $75 $100 $125 $150 $175 2003 2004 2005 1Q05 1Q06 105 116 113 21 25 91 117 137 25 35 $0 $50 $100 $150 $200 $250 2003 2004 2005 1Q05 1Q06 Variable UL/Whole/Term/Other
Individual Life
Sales
($ in millions) ($ in millions) 196 233 250Individual Life Overview
• Broad product portfolio of variable life, universal life, whole life and term insurance targeted at the affluent, emerging affluent and business life insurance clients. • Diversified distribution channels: Financial Advisors
(national accounts, banks, independent broker dealers and CPAs), independent life insurance brokers and registered reps at Woodbury Financial Services. • Leading seller of variable life insurance.
Key Strategies
• Focus distribution strategy, develop complete product portfolio and enhance product launch cycle.
• Maximize sales and deepen reach in core channels that have significant growth potential, while expanding other distribution opportunities in selected markets including LifePros and P&C.
• Maintain Variable Life leadership position.
• Continually supply new, innovative product concepts. • Leverage leading edge underwriting program.
• Build upon our service capabilities while maximizing the use of technology.
• Capitalize on our strong service culture.
• Build value-added platforms for distributors through web-enabled technology.
Core Earnings
[3] 13% CA GR 7% CAGR 46 60 15% 30%14 68 59 272 229 148 $0 $50 $100 $150 $200 $250 $300 2003 2004 2005 1Q05 1Q06 1.0 2.3 3.6 3.7 0.9 $0 $1 $2 $3 $4 2003 2004 2005 1Q05 1Q06
Group Benefits
($ in millions)Fully Insured Premiums
($ in billions)
After-tax 6.4% 6.3% 7.2% 6.4% 6.6% margin (excluding buyouts)
Group Benefits Overview
• #1 in group disability sales and a strong player in group life insurance sold to employers, associations and affinity groups.
• Products primarily include short term and long term disability, group life and accident and other specialty products such as medical stop-loss and supplemental medical policies sold through brokers and third party administrators.
• Acquired CNA’s group benefits business effective January 1, 2004.
• After-tax margins expanded from 5.0% in 2000 to 7.2% in 2005.
Key Strategies
• Be the company of choice for targeted group life and disability producers. Expand and strengthen
distribution channel.
• Leverage the scale achieved with the CNA acquisition including conversion to a common operating platform. • Continue expansion into employee funded/voluntary
market.
• Maintain underwriting, pricing and expense management discipline.
• Execute on an industry-leading claim practices and customer service model.
Core Earnings
[3]15%
15
International
13 43 96 14 46 $0 $25 $50 $75 $100 2003 2004 2005 1Q05 1Q06 ($ in millions) ($ in billions)Key Japan Strategies
• Continue to focus on expanding distribution relationships and improve penetration with our existing distributors.
• Drive acceptance of the new Adagio V3 variable annuity, a product that provides consumers with enhanced liquidity and new fund allocations. • Manage growth and build infrastructure with
investments in people and technology. • Leverage off the variable annuity platform,
identifying other investment product opportunities.
Japan Assets Under Management
and Sales/Deposits
Core Earnings
[3] 18 28 6 15 26 2.3 3.8 11.9 7.8 3.7 $0 $5 $10 $15 $20 $25 $30 2003 2004 2005 1Q05 1Q06 AUM Sales/DepJapan Operations Overview
• #1 provider of variable annuities in Japan based on assets under management, with a 31% market share as of September, 2005.
• Products sold mainly through investment professionals in banks and securities firms.
• Positive earnings by the third full year of operations. • In 2004, entered Japan’s fixed annuity market.
UK Overview
• The Hartford launched its European subsidiary, Hartford Life Limited, during the second quarter of 2005.
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[1] Debt includes 75% equity credit on the equity units.
[2] In order to provide a consistent basis of comparison, this chart excludes the impact of goodwill amortization of $52 for 2001, tax benefits of $130, $76, $30 and $216 for 2001-2004, September 11, 2001 terrorist attack of $440 and restructuring charge of $11 in 2001, Bancorp Services litigation charges of $11 and $40 in 2002 and 2003, and the asbestos reserve addition of $1,701 and severance charges of $27 in 2003.
[3] The Hartford uses the non-GAAP financial measure core earnings as an important measure of the Company's operating performance. The Company believes the measure core earnings provides investors with a valuable measure of the performance of the Company's ongoing
businesses because core earnings excludes the cumulative effect of accounting changes and the effect of all realized gains and losses (net of tax and the effects of deferred policy acquisition costs) that tend to be highly variable from period to period based on capital market conditions. Core earnings includes net realized gains and losses such as net periodic settlements on credit derivatives and net periodic settlements on the Japan fixed annuity cross-currency swap because these net realized gains and losses are directly related to an offsetting item included in the income statement such as net investment income. Net income is the most directly comparable GAAP measure. A reconciliation of net income to core earnings for the periods presented herein is in the Investor Relations section of The Hartford’s website at www.thehartford.com. Core earnings per share is calculated based on a non-GAAP financial measure. Net income per share is the most directly comparable GAAP measure. A
reconciliation of net income per share to core earnings per share for the periods presented herein is in the Investor Relations section of The Hartford’s website at www.thehartford.com.
[4] In order to provide a consistent basis of comparison, P&C Core Earnings exclude the impact of goodwill amortization of $3, September 11th
Terrorist Attack of $420 and restructuring charge of $10 in 2001, the asbestos reserve addition of $1,701 and severance charges of $27 in 2003 and tax benefits of $26 for 2004.
[5] Ex-catastrophe combined ratio for 2004 excludes the effects of a reduction in earned premiums of $90 reflecting a decrease in estimated earned premiums on retrospectively-rated policies. Including these effects, the ex-catastrophe combined ratio is 103.5%.
[6] In order to provide a consistent basis of comparison, Life Core Earnings exclude the impact of goodwill amortization of $16 for 2001, tax benefits of $130, $76, $30 and $190 for 2001-2004, September 11, 2001 terrorist attack of $20, and Bancorp Services litigation charges of $11 and $40 in 2002 and 2003
[7] In order to provide a consistent basis of comparison, Individual Annuity Core Earnings excludes the impact of goodwill amortization of $5 for 2001. [8] 2005 Other Retail Core Earnings includes $46 for the termination of a provision of an agreement with a distribution partner of the Company’s
mutual funds.
[9] In order to provide a consistent basis of comparison, Institutional Solutions Core Earnings excludes Bancorp Services litigation charge of $40 in 2003.