Logicalis Optimal
Services
Business and Technology
working as one
Opti
mal™
B
us
i
n
ess
Te
c
h
no
l
og
y
Contents
Market 3
Optimal Services
4
Product and Solution Services
6
Lifecycle Services
10
Managed Services
12
Provisioned Services
14
Our global survey of CIOs and IT Directors highlighted the
struggle organisations are facing to focus on business strategy goals.
Driving change - a service led
transformation
57% of European organisations are still spending over 70% of their time on day to day management of technology as opposed to strategic planning and initiatives. But how can you gain back that precious time to spend the ideal 70% of your time on strategic initiatives? Here are a few examples of what you said would help you earn back time to focus on strategic goals.• 65% - streamline and optimise technology infrastructure
• 82% - deal with a dedicated services company as prime contractor
• 65% - use a single vendor as a services optimisation partner
The common theme worldwide is one of CIOs striving to improve all internal operational processes to deliver greater efficiency across every aspect of IT infrastructure and service operations.
But the survey also suggests that CIOs recognise they may have too many service partners today. Service provider sprawl is an issue many CIOs clearly want to avoid or remedy by consolidating on a select number of service partners who can work across the services lifecycle.
Logicalis Optimal Services portfolio is designed to help you drive IT and business transformation. Our services overview demonstrates how partnering with Logicalis can help achieve the ideal 70% balance to deliver on your strategic business objectives.
*survey of 186 CIOs and IT Directors across 180 mid-market organisations in 24 countries spanning Europe,
“We predict that business
innovation focused on creating
a wider variety of solutions
targeted at new business
opportunities and challenges will
drive a profound shift in the role
of the IT organisation. Enterprise
IT groups cannot afford any longer
to be just watching, studying,
exploring, or experimenting with
cloud services, mobile devices,
social technologies, or the other
core elements of what we call
the 3rd platform...”
Logicalis Optimal Services bring business and technology together to work as one
Business Mobility
Services
Services that optimise business productivity
Services that optimise technology investments and IT operations
Business
Productivity
Services
Security
Management
IT Service
Platforms
Communications
Data Centre
Workspace
Communications
Collaboration
Workspace
Virtualisation
Workspace
Technology,
Infrastructure
& Operational
Services
Optimal™
4
63% of our clients rate consistency of service delivery as a selection criteria for
a services partner.
Logicalis Optimal Services – Business
and technology working as one
Built on an industry best practice services framework and world-class ITIL service processes, Logicalis Optimal Services are designed with the flexibility to meet your specific needs. Logicalis Optimal Services help CIOs manage the overhead of technology, infrastructure & operations, and enable them to respond proactively to their organisations business transformation aspirations. Our services span the complete enterprise platform lifecycle, from traditional maintenance and monitoring services through to advanced private cloud platform management.
Built on a customer centric delivery model, with Managed Service Operations Centres, and Data Centres around the globe, we have made investments to insure we deliver 24x7 high quality consistent services to our customers wherever they are. We have a UK team of over 370 highly skilled service professionals with certifications aligned to our major technology vendors and core service areas.
Product and Solutions Services
Skills and resources to both accelerate
and de-risk the adoption of new IT
enterprise architectures and business
productivity solutions
Consult
Supply
Design
Build
Managed Services
Enhance internal service
delivery coverage, capacity
and capability with trusted
IT service out-tasking
Manage
Change
Life Cycle Services
Assure the availability, performance
and operational integrity of core IT
platforms, networks, systems and
applicationspplications.
Maintain
Monitor
Provisioned Services
Consumption of infrastructure and
business productivity services directly
from Logicalis cloud platforms and
from Logicalis XaaS eco-system
Host
Consume
Optimal™
Logicalis Optimal Services is built on some of the industry’sleading service management tools and processes that:
• Simplify, automate and standardise our clients’ infrastructure
• Enable consistent delivery while reducing operational costs
• Deliver business outcome led solutions
• Enable flexibility of capabilities for increased customer customisation
• Build on repeatable methodologies and best practices
As a full lifecycle service provider, our team of specialists will help you design, supply and build, maintain, monitor and manage your environment. Providing Product, Solution and Lifecycle Services across a range of infrastructures and technologies, we bring a disciplined, systematic approach using proven assessments, methodologies, tools, and best practices to drive consistency throughout the project engagement.
Product and Solution Services
Professional Services
65% of our clients would like to streamline and optimise
technology infrastructure. How can we help you deliver
against this goal?
Our Professional Services adds value to your business by providing strategy, design and implementation services to help plan, build, optimise and innovate your IT and business solutions. We deliver a range of packaged and bespoke services, from assessments that ensure existing IT assets deliver maximum value, to the design, build and optimisation of more complex infrastructure.
Our team of highly skilled professionals will help you evaluate all your options and choose the combination that fits your exact needs and resources.
Infrastructure Services
Logicalis offers a comprehensive range of Assessment Design and Implementation Services, to support you in aligning your technology decisions to your current and future business plans. Our Assessment Services provide you with better insight into your existing environments, with detailed recommendations on performance and best practice guidance. Our Design and Implementation Services combine the people, processes and technology, with the program and project management necessary to transform a client’s existing infrastructure, and minimise risk and deployment times. Our team focus on developing the roadmaps and solution designs for optimising your current IT environment and integrating new technologies. Our services span the following key areas:
• Data Centre and Virtualisation
• Automation and Orchestration
• Unified Communications and Collaboration
• Networking and Security
• Mobility
• Infrastructure Management
Skills and resources to
accelerate and de-risk the
adoption of new IT & Business
architectures and operational
processes
Consult
Supply
Design
Build
Consult
• Assessment and review services
• Strategy and business alignment
Design
• Solution scope and validation
• Design and planning
• Migration and test planning
• Architecture and technical integration
• Vendor selection
Supply
• Training & education
• Project & staff supplement
Build
• Solution deployment, integration and realisation
Loughborough University – Enabled the institution to slash IT costs and connect roaming academics with their business tools through a Virtual Desktop Infrastructure (VDI) solution and meet the long-term capacity and capability demands of its growing research, teaching and enterprise services.
“We very quickly realised the benefits
we had expected to see, namely; total
cost of ownership and efficiency within
the IT team, modest carbon savings, and
the provision of an alternative IT service
for corporate users.”
Director of IT, Loughborough University
CPA Global – The design and implementation of a best of breed content and records management solution has significantly contributed to increasing the speed and efficiency of CPA Global’s time-critical patent business operations, increasing customer responsiveness, business agility and ultimately, business profitability.
“Logicalis’ professional services
credentials were second to none and
the project was business-led from the
outset, they clearly understood our needs
and objectives and delivered a level
of consultancy that far exceeded our
expectations.”
8
43% of our clients rated Business Intelligence
projects as a priority if they had more time to
spend on strategic initiatives.
To keep pace with and outperform competitors, businesses must focus on how to grow, how to connect with customers and how to innovate. The strategic use of information turns data into valuable business intelligence, enabling organisations to dramatically improve their understanding of their own business, their customers, or their citizens. Logicalis Data & Information Management Professional Services division is home to a team of experienced business and technical experts, who help our customers make sense of their data and make smarter and faster decisions.
We provide a comprehensive set of solutions and services for:
• Corporate Performance Management
• Business Intelligence
• Data Warehousing and Information Management
We provide you with a complete set of services and skills to support you through every stage of the project:
• Consult
- Audit and review
- Strategy and business process alignment
• Design
- Architecture and enterprise integration and migration
- Project and programme management - governance
- Data and information modelling - quality assurance
- Vendor selection
• Supply
- Training and education
- Project and staff supplement
- Managed service
• Build
- Solution development, integration and realisation
Data & Information Management
Gamesys – By implementing a Business Analytics solution, the organisation was able to combine knowledge and technology to support business growth and maintain competitive edge.
‘‘With regards to Logicalis, it is really
fantastic to have access to a Technical
Account Manager, to have someone to
exchange ideas with and provide extra
consultancy advice and guidance when
and if we need it…”
Flexible Resourcing
How do you measure optimisation? 35% of our
clients answered ‘through efficient access to
expertise...’
For any company - big or small, the real challenge lies in finding and retaining skilled, experienced and well-trained professionals. However, the liability, training costs and other overhead expenses of recruiting new employees are very high.
Businesses are constantly looking for strategic resourcing solutions that not only meet their staffing requirements, but also keep the costs to a minimum. The Logicalis Flexible Resourcing service responds to the growing demand on organisations to deliver strategic resourcing solutions to meet the peaks and troughs in business demands. It will enable your company to work in a smarter and more innovative manner, while quickly matching up to the dynamic changes in the business world. Remain a step ahead. Logicalis Flexible Resourcing will benefit your organisation in many ways:
• Fast, reliable and strategic resourcing of specialist staff
• Access to a wider talent pool and fresh insights
• Ability to cope with staff shortages and workforce related contingencies
• Turn fixed costs into variable costs
• Remove the burden associated with recruitment
Logicalis will provide resources:
At the
right time
At the right
place
With the
Maintain
Lifecycle Services
68% of organisations admit to finding it difficult to
deliver a consistent level of IT support across the
business. Do you?
A growing mobile workforce and an increasing volume of mobile devices have further complicated the task of
maintaining and managing ICT environments. Improving service levels while maintaining costs is an on-going challenge.
Logicalis will help you significantly reduce the management complexity and save you money in doing so.
Lifecycle Audit and Inventory Services
To ensure your environment is performing to its optimum capacity, our services will assess and audit your existing infrastructure and make appropriate technical, operational, security and compliance recommendations needed to deliver against the defined strategy.
Our services span a large range of infrastructure and technology suites, including:
• Asset lifecycle inventory
• Software/firmware reviews and upgrades
• Security reviews
• Compliance reviews – technical and regulatory
Assure the availability,
performance and operations
integrity of core IT platforms,
networks, systems and
applications
Did you know that Logicalis provides mobile to
mainframe multi-vendor hardware and software
support?
We offer comprehensive consolidated maintenance services, across diverse, multi manufacturer estates. This gives us the ability to deliver support services for most manufacturers ranging from tablets to data centre platforms which guarantee you enhanced simplicity, increased quality of service, and economies of scale. As a provider of maintenance support to over 600 customers, on over 100,000 devices, we have the experience, skills and accreditations to deliver best in class service.
At the heart of our business is our specialist maintenance team with dedicated vendor specialists that truly understand the maintenance environment and the importance of providing a unified, cost effective solution to our clients. We have full manufacturer support combined with our own extensive field force, parts holdings, dedicated support teams and a Logicalis owned UK based ITIL 24x7 service centre. With the scope to provide dedicated on-site resource when needed, we offer a truly personalised service.
We tailor each offering according to your individual requirements, recognising that each business has a unique set of requirements predicated on a unique ICT estate. We provide:
• A cost effective model, offering reduced annual support costs
• Dedicated multi skilled, multi accredited field force and parts holding
• UK based, 24x7 service desk for all your maintenance agreements
• International contract management with consolidated billing and finance options
Our organisation needs be sure that critical systems are effectively protected from unexpected incidents that could impact business operations. Logicalis proactive monitoring services provide a high level of system availability by rapidly detecting and resolving incidents to prevent downtime and secure business continuity. Our enterprise class service, managed by a team of skilled resolver specialists, operates 24x7 from our Managed Service Centre.
We provide monitoring services across the entire infrastructure, including:
• Compute
• Network
• Storage
• Firewall
• Communications and Collaboration
Maintenance Services
Monitoring Services
Swinton – With a core network crucial to its business, Swinton was no longer able to deliver in house support and needed a skilled and experienced provider to manage and maintain its growing network. Logicalis’ delivery of a complete network infrastructure redesign, on-going proactive management and maintenance enabled Swinton to cut costs and reinforce resilience and business continuity.
“We required a partner we could
trust and one in whom we would
have confidence to help us select and
support the appropriate technologies.
I believe they fit the bill perfectly.”
Enhance internal service
delivery, capacity, capability
and maturity with trusted
partnership IT service
out-tasking
56% of our clients want to consolidate use of
managed services by selecting single vendors to
manage specific technologies or services across
multiple territories.
Our Managed Services portfolio enables our customers to drive efficiency and productivity across the business by giving them back the time to focus on strategic initiatives. By focusing on optimising the business outcomes, we will help you build a service delivery plan that will both lower the costs, reduce time to market, and improve the overall service experience.
Our Managed Services provide the flexibility, service levels and performance your business needs when it needs them. Our services are designed to be enterprise class, supporting a range of major business applications, operating systems and configuration options to support and secure your immediate and strategic business needs.
Managed Services
Manage
Change
Our Managed Service Centres, in England and
Wales, deliver 24x7 support to our customers. The
entire organisation runs frameworks to ensure service
excellence quality and security, all accredited by the
BSI to the appropriate ISO standards.
Guardian News and Media - By successfully designing and integrating a large scale network infrastructure, Logicalis enabled GNM’s new headquarter relocation and launch of an international branch office. The fully managed service provides round-the-clock monitoring of the infrastructure from Logicalis’ Managed Service Centre in Slough.
“I’ve continue to be impressed with
Logicalis’ service levels and their
flexibility is so refreshing. As the
business evolves, so do our IT needs &
Logicalis consistently adapt with us.”
Guardian News and Media
Our services will deliver optimised business value to your organisation and your customers:
• Improve and streamline ICT service delivery
• Lower the overall cost of business and technology services
• Respond more quickly to business needs
• Enable you to focus on your core business and strategic planning
• Secure your core data, assets and mission critical systems
Logicalis has a range of services designed to support you in improving operational efficiency:
• Maintenance – end to end consolidated maintenance support – from mobile to mainframe
• Monitoring – proactive monitoring to identify incidents and reduce downtime and risk
• Managed infrastructure – a portfolio of services that manages the entire IT estate
• Security – a range of managed security services to
protect your core data, assets and systems Lend Lease - By replacing its aging data centre, Logicalis’ Infrastructure-as-a-Service (IaaS) helped Lend Lease align IT to business strategy and free in-house resource to develop IT programmes that can generate new revenue streams and support business expansion.
“Logicalis created a robust, low risk
transition and service transfer plan,
and the migration was completed with
minimal business disruption.”
Regional Infrastructure Manager EMEA, Lend
Lease
Provisioned Services
Consumption of infrastructure
and business productivity services
directly from Logicalis Cloud
platform and from Logicalis XaaS
eco-system partners
50% of our customers said they spent between
80-100% of their budget on running past investments.
How can you simplify and streamline your legacy environments and rapidly lower operational costs? Deliver cost effective IT services and new consumption models?
Our Provisioned Services provide you with enterprise grade services that deliver the flexibility, performance and service levels your environment needs when you need them. We will help you reduce capital investment and overheads with our range of pre-built cloud models and consumption services, designed and operated to allow organisations to deliver new services with virtually no operational overheads.
Our Private and Shared Cloud Services platforms support all major enterprise application workloads, operating systems and virtualisation platforms.
• Provides secure environment supporting mission critical, process intensive workloads
• Releases your IT team to focus on business initiatives
• Cost effective pay as you consume model, giving you greater control of your budget
• Delivers standardised services
• Aligns your IT service to your business
Hosted in our UK Data Centres, we provide a range
of secure, cost effective services:
• Co-location hosting service – designed to scale from a single rack to the entire IT infrastructure and
support high powered Tier 3 environments
• Managed Private Cloud – a provisioned service, we design and build to your needs, with option to host on your site or in our Data Centre, managed by the Logicalis Operations Centre
• Hybrid Cloud - combines best of both private and shared cloud with the freedom to deploy your applications and draw capacity from our on-demand service to supplement your private cloud
• Infrastructure as a Service – a flexible cloud delivery service that provides enterprise architecture as a pay per consumption model
• Additional services:
- Business Analytics as a Service
- Unified Communications as a Service
- Video as a Service
People, partnerships and processes to
provide you with an optimal service
Logicalis owns and operates our Managed Service Centres and Data Centres. Our 2 Tier 3+ UK-based high power density Data Centre facilities are connected to most major Telco carriers; the London Internet Exchange (LINX) and the Joint Academic Network (JANET). Both our Data Centre and Cloud services are PCI-DSS compliant. Our Managed Service Centres, in England and Wales, deliver 24x7 support to our customers. The entire organisation runs frameworks to ensure service
excellence quality and security, all accredited by the BSI to the appropriate ISO standards. Our teams are trained to the highest level of accreditations and certifications aligned to our partnership levels.
We partner with industry-leaders to provide the best of breed technology and support. We are an IBM Premier Partner, HP Gold Partner, Cisco Gold Partner, NetApp Star Partner for professional and support services and CA Platinum Partner.
DWF – The Logicalis Optimal Video Service solution, with a flexible per-user per-month consumption model, enabled DWF to provide a high definition video conferencing solution, deliver a professional experience to clients, while making significant savings in travel costs.
“Logicalis is enabling DWF to meet
its objectives today and for the long
term. Optimal Video Service has
become an integral part of DWF,
helping to shape the way we work as
a company and actively enabling clients
to benefit from our legal expertise in a
timely and cost-efficient fashion.”
CTO, DWF
John Lewis Partnership – Migration of the Partnership Customer Database to the Logicalis Cloud Platform as a hosted service. As a result of the re-platforming and data migration, the mission critical database performance has improved on average approximately threefold.
“We have certainly noticed significant
improvements in performance, and in
the scope of analysis we are now able
to carry out.”
Visit www.uk.logicalis.com Logicalis 110 Buckingham Avenue Slough Berkshire SL1 4PF t +44 (0) 1753 777 200 f +44 (0) 1753 777 203
© Logicalis 2014. All trademarks are acknowledged.
Follow Logicalis UK:
Services Agile Data Centre TransformationWorkspace Mobility Data & Information Management
Assessment a a a a
Design & Implementation a a a a
Data & Information Management a
Flexible Resourcing a a a a Assessment a a a a Maintenance a a a a Maintenance a a a a Monitoring a a a a Infrastructure a a a a Security a a a a Co-location a a a Private Cloud a a a a Hybrid Cloud a a a a Infrastructure as a Service a a a a
Business Analytics & BI a
Unified Communication a a Video as a Service a a Pr ovi sione d Pr od uct & So lut ion Li fe cycl e Manag ed
Logicalis provides customers with innovative IT infrastructure and service solutions in
the following four technology areas:
• Agile Data Centre
– We provide best in class data centre infrastructure technology, management automation, virtualisation software and services.• Workspace Transformation
– We provide networkconnectivity, unified communication and collaboration technology, software and services.
• Mobility
- We provide wireless network connectivity, infrastructure security, productivity software and services.• Data & Information Management
– We provide software and services that unlock the information within a business.What we do
These solutions are underpinned by our vendor partners, and are provided across four service options, under a common services framework.
