Personal Injury Management

Personal Injury

Management

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Australian and New Zealand Institute of Insurance and Finance www.theinstitute.com.au/pim

Level 8, 600 Bourke Street, Melbourne Victoria 3000 Australia Telephone +61 3 9613 7280 (New Zealand Freecall 0800 103 675)

Facsimile +61 3 9642 4166 [email protected]

www.theinstitute.com.au

CONNECT WITH THE INSTITUTE

ABN 56 004 320 076. A Company Limited by Guarantee. Incorporated In Victoria Australia.

The head office of the Australian and New Zealand Institute of Insurance and Finance is based in Melbourne, Australia. All events, courses, qualifications, enrolments and membership services are administered at head office. Questions or concerns about course enrolment, study or membership should be directed to the Institute’s Customer Service team. All prices are quoted in Australian dollars and exclude GST unless stated otherwise. © Australian and New Zealand Institute of Insurance and Finance. Copyright 2014. The information presented in this publication is true and correct at the time of publication. The Australian and New Zealand Institute of Insurance and Finance reserves the right to amend the information contained herein. Any

amendments made during 2014 will be made available on the Institute’s website at www.theinstitute.com.au.

Contents

s i x ~ CAREER PATHWAYS n i n e ~ MEMBERSHIP e i g h t e e n ~ WORKSHOPS AND EVENTS t w e n t y t h r e e ~ PROFESSIONAL QUALIFICATIONS t w e n t y s i x ~ STUDYING WITH THE INSTITUTE

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The Australian

and New Zealand

Institute of Insurance

and Finance (the

Institute) is proud to

introduce its personal

injury management

product range

for 2014.

This brochure outlines the Institute’s most popular products and services, including:

• professional qualifications in personal injury management

• professional membership and the recognition of skills and knowledge that accompany the ANZIIF post-nominal

• workshops across a range of foundation, intermediate and advanced subject areas related to the industry • online professional

development management tools.

As a Registered Training Organisation (RTO), the Institute develops qualifications under the Australian Qualifications Framework (AQF). All

qualifications are designed by industry and education experts and are internationally recognised. The qualifications incorporate traditional distance learning education with up-to-date best practice thinking across a range of specialist fields. During their studies, students become student members of the Institute, gaining access to all the professional membership benefits on offer and joining a network of more than 16,000 insurance professionals in over 50 countries. On completion of their Institute qualification, students automatically become fully-qualified members and are able to use an ANZIIF post-nominal to mark their level of knowledge and skills. Institute members

are recognised as true industry professionals and receive a range of benefits alongside their post-nominal, including access to a Membership Faculty with sector-specific resources to aid professional development, a subscription to the Journal—the industry’s leading publication, a 30 per cent discount on Institute events, access to more than 200 hours of online continuing professional development content and a range of other services.

The Institute’s range of practical and comprehensive insurance qualifications are supported by a complete collection of student support services, ensuring that the people who study with us are competent, compliant and confident in their insurance careers.

W E L C O M E ~

f i v e f o u r

After 130 years of operation, the Australian and New Zealand

Institute of Insurance and Finance (the Institute) remains the premier

professional membership body for the insurance industry and the

leading insurance and financial services educator in the Asia-Pacific.

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Career Pathways

S e n i o r A s s o c i a t e C I P A f f i l i a t e A l l i e d

Insure your career with the Institute

The following illustrates the Institute’s range of products and pathways to enter and develop an expertise in personal injury management.

C O U R S E S A N D Q U A L I F I C A T I O N S ~ A N Z I I F M E M B E R S H I P L E V E L Spg 11 ~ m e m b e r s h i p b e n e f i t s ~ F e l l o w C I P A RANGE OF MEMBERSHIP BENEFITS INCLUDING: Professional recognition ~ Online professional development ~ The ANZIIF Journal

~ Discounts to ANZIIF events ~ Networking and community Further details pg 9 • University Pathways pg 25 • Passport System pg 11 • Merit pg 27 • Diploma of Personal Injury Management pg 24 A s s o c i a t e C I P Certified Insurance Professional (CIP) & Faculty of General Insurance

s e v e n s i x

Insurance is vital. As an insurance professional, you

know that modern society couldn’t function without

it. Shipping, construction, factories, offices, motoring,

travel, home ownership, sports events and festivals

couldn’t happen without insurance.

ANZIIF membership is insurance for your career.

It gives you access to mentoring and to people to ask

for support as well as helping and encouraging you

and your career to grow.

Being recognised as a professional who is qualified

and committed to the industry is the first step in a

lifelong career journey. With ANZIIF membership,

you are able to demonstrate your knowledge and

professionalism through the widely-recognised

ANZIIF post-nominal on your business cards, email

signature and other business stationery.

ANZIIF members are recognised as true

professionals in their field by their colleagues, their

employers and the industry at large. Membership not

only supports you when you need it, it also provides

the tools you need to continue to succeed. It puts you

and your career in front.

S O A N Z I I F M E M B E R S H I P I S N’T J U S T I N S U R A N C E F O R Y O U R C A R E E R ; I T’S A N I N V E S T M E N T I N Y O U R F U T U R E .

ANZIIF Membership

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The formation of Australia’s first insurance institutes, namely those of Victoria and of New South Wales.

1 9 1 9

The formation of the Incorporated Australian Insurance Institute (IAII).

1 9 2 1

The Journal was circulated to subscribers.

1 9 3 7

Insurance Institute of New Zealand (IINZ) formed when Insurance Officers Guild and Faculty of Insurance merged.

1 9 5 6

Ernest Vines Memorial Award established to commemorate the memory of the late Secretary.

2 0 0 0

AII and IINZ members vote to merge the two associations and become the Australian and New Zealand Institute of Insurance and Finance.

2 0 0 3

The first Australian Insurance Industry Awards are held in Sydney.

2 0 1 3

Prue Willsford appointed as CEO of ANZIIF.

1 9 1 3

The Insurance Institute of SA was formed. George Boothby was elected as the new Institute’s president.

1 9 2 0

Insurance Officers Guild of New Zealand formed and the first AII Annual Conference was held on 24th March 1920 in Melbourne.

1 9 3 3

Faculty of Insurance formed in New Zealand.

1 9 5 5

The death of Ernest Vines, Secretary of the Incorporated Australian Insurance Institute from 1919 to 1955.

1 9 9 7

Joan Fitzpatrick appointed CEO of (AII) and remained CEO for 16 years.

2 0 0 1

The State based Institutes become federalised under the national office.

2 0 1 2

The Australian & New Zealand Institute of Insurance & Finance opens an office in China.

e l e v e n t e n

The ANZIIF post-nominal shows your peers that you’ve got what it takes to excel in the industry and in your career. Joining the Institute’s

community of professionals expands your network and gives you the recognition to get where you want to go.

Stand out from

the crowd

MORE INFORMATION

For more information on Institute membership, including the Fellowship Passport System, please visit www.theinstitute.com.au/membership.

a l l i e d ANZIIF (Allied) a f f i l i a t e ANZIIF (Aff) a s s o c i a t e ANZIIF (Assoc) CIP s e n i o r a s s o c i a t e ANZIIF (Snr Assoc) CIP F E L L O W ANZIIF (Fellow) CIP

ANZIIF POST NOMINALS

a l l i e d ~ Allied members are valued professionals who work in or support the insurance industry but do not have an insurance qualification. a f f i l i a t e ~ Affiliates have achieved ASIC RG 146 Tier 1 or 2 Compliance (Australia) or have completed the Insurance Intermediaries Qualifying Exam (Hong Kong). a s s o c i a t e c i p ~ Associates have an Institute Certificate IV or a recognised equivalent. s e n i o r a s s o c i a t e c i p ~ Senior Associates have an Institute Diploma or Advanced Diploma or a recognised equivalent. f e l l o w c i p ~ Fellows of the Institute meet the entry requirements set out in the Fellowship

Passport System.

CERTIFIED INSURANCE PROFESSIONAL (CIP)

Institute membership provides a pathway to ensure your commitment to becoming an insurance professional is recognised as you work towards your career goals. The CIP designation represents industry professionals who abide by the ANZIIF Code of

Ethics, hold an insurance qualification, maintain their skills and knowledge and meet high standards of integrity.

All CIP members are required to complete and record a minimum of 25 CIP points of professional development (PD) activities each calendar year (January to December).

CIP members include Fellow CIP, Senior Associate CIP and Associate CIP members. These qualified members are also able to join an Institute Faculty. Membership Faculties provide a professional home for members to interact with peers and receive a customised and relevant membership experience.

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ANZIIF CIP PROGRAM POINTS ALLOCATION

The following table illustrates how to gain CIP points required to meet the PD requirements of ANZIIF membership.

A C T I V I T Y E X A M P L E S A N D F U R T H E R D E T A I L P o i n t s g a i n e d m a x . p o i n t s

a l l o w e d PROFESSIONAL

QUALIFICATION Completion of module 20 points per module

ARTICLE

PUBLICATION Preparation and publication of an article in a professional journal or online publication 10 points per article ASIC TIER 1

COMPLIANCE Completion of two AQF award course modules which meet ASIC Compliance requirements 40 points ASIG RG146 TIER 2

COMPLIANCE Completion of modules 10 points

ATTENDANCE AT INDUSTRY EVENTS (LONG DURATION)

Attendance at industry seminars, conferences,

workshops or in-house training 1 point per hour or 3 points per half-day 15 points per event

ATTENDANCE AT INDUSTRY EVENTS (SHORT DURATION)

Attendance at an industry breakfast/lunch/

evening meeting or discussion group 1 point per event

CPA AUSTRALIA

FOUNDATION PROGRAM Completion of modules 15 points per module

INDUSTRY GROUP

PARTICIPATION Membership of an insurance/financial services industry board, council or committee 5 points per year (pro-rata points apply if not a member for a full calendar year)

INSTITUTE

MENTORING PROGRAM Participation as either a mentee or mentor 1 point per hour 15 points per year INSURANCE AND

FINANCIAL SERVICES TRAINING

Including attendance at workshops, in-house

and face to face training 1 point per hour or 3 points per half-day

ONLINE PD Completion of online interactive PD

with self-assessment 1 point per hour 15 per activity

OVERSEAS

MEMBERS CIP Demonstrated compliance with PD requirements determined by the industry regulators in your country of residence Up to 25 points PRESENTATION

PREPARATION Preparation of a presentation for a seminar, training course, conference, workshop, breakfast etc 1 point per hour or 3 points per half-day 15 points per year PRESENTATIONS

AND SPEECHES Presenting at a seminar, training course, conference, workshop, breakfast etc 2 points per event (repeat presentations are not counted) 15 points per year PROFESSIONAL

DEVELOPMENT ACTIVITIES

Completion of general professional development activities

(e.g. IT or management or public speaking training) 1 point per hour or 3 points per half-day 10 points

per activity

READING INDUSTRY

Be the one in

the know

Make connections

that count

O N L I N E P R O F E S S I O N A L D E V E L O P M E N T

~

Develop your skills and knowledge with hundreds of hours of high quality,

interactive professional development activities including video, articles and interactive modules, available free to all

members for self-paced learning.

A N Z I I F O N L I N E L I B R A R Y

~

Gain access to a growing collection of articles, news, essays, features, videos,

glossaries and content on a range of insurance, finance, business and

management topics.

T H E J O U R N A L ~

The Journal is the leading insurance industry publication, providing up-to-date

technical and general information contributed by leaders in their fields. As an Institute member you will receive

the Journal magazine five times a year and have access to the online catalogue

of past Journal articles.

Becoming an Institute member means joining a community of over 16,000 professionals who are career and industry-focused.

The Institute also holds hundreds of industry events to allow you to further expand your network in person. Institute members

receive a 30 per cent discount to these events. Institute membership not only means access to a huge network

of employers, employees and future colleagues, but it also provides access to the Institute’s online member services.

The Institute’s online member services connect you with your professional community and assist you to maintain

your skills from anywhere in the world.

C O N N E C T ~

Connect with ANZIIF and its members – your peers - via our online community and

content channels.

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Students who enrol in any of the Institute’s award-winning qualifications automatically become student members and gain access to the full range

of membership benefits. Student membership provides a community of support while you work towards becoming a qualified Institute member. Upon completion of their qualification, students are upgraded to the

appropriate membership level at no charge.

FIND OUT MORE

For more information on the Institute’s member services, visit

www.theinstitute.com.au/membership.

Being an Institute member is one thing; being a member of the General Insurance Faculty is something extra. As a General Insurance Faculty member, you’re a part of a community

of professionals who understand what it is to do the job that you do. Your Faculty membership is the key to a host of resources, from blog posts, technical articles and videos to interactive personal development tools, events and discussion groups, all tailored

and designed specifically for your role and your career.

Become a member of the

Faculty of General Insurance

Student membership—

the journey begins

Professionally qualified CIP members of the Institute (Associate CIP, Senior Associate CIP and Fellow CIP) are immediately eligible to join an industry Faculty. Institute Membership Faculties represent the specific industry qualifications and the career path of each member.

To be eligible to join the General Insurance Membership Faculty, you must have completed one of the following:

• ANZIIF Certificate IV in General Insurance or a recognised equivalent • ANZIIF Diploma of General

Insurance or a recognised equivalent

• ANZIIF Diploma of Personal Injury Management or a recognised equivalent • ANZIIF Diploma of Insurance

Broking or a recognised equivalent and have three years’ industry experience in a general insurance role.

Being a part of this Faculty customises your membership experience and allows you to engage with peers on topics of interest based on your field of expertise.

As a Faculty member you can join online discussion forums, allowing you to engage and debate with other Institute members on industry topics, or network and discuss news and relevant information with peers and colleagues around the globe.

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The Institute’s workshops and events assist those working or looking

to work in personal injury management to develop their skills and expand

their practical knowledge to provide better service to clients. The Institute’s

workshops are also an invaluable refresher for those who are more

experienced and would like to sharpen their abilities.

CORPORATE AND CUSTOMISED WORKSHOPS

Through the Institute’s customised education service, you can gain the competitive edge for your organisation by incorporating company culture and products into staff training and compliance workshops and programs. The Institute’s Sales Team works with you and your learning and development team and technical experts to develop education products and services tailored to meet

your company’s specific training needs.

The Institute can customise any number of education products—from industry qualifications to facilitated workshops—to incorporate scenarios, case studies and examples drawn from your own workplace. This not only adds product and company relevance to the materials, but is also a very effective method of retaining organisational knowledge by incorporating it into training programs.

The Institute takes great care in customising education products to reflect market conditions. The subject matter and mode of delivery is structured to ensure your employees receive the maximum benefit of training and are able to transfer this learning to the workplace. To ensure that employees are not out of the office too long, the Institute’s workshops can be held either on company training sites using facilitators sourced by the Institute or at the Institute’s training facilities.

Workshops and Events

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MORE INFORMATION

For more information on workshops and delivery options, email our Sales Team at [email protected] or call (03) 9613 7280 (New Zealand Freecall 0800 103 675).

2014 Workshops

I N T R O D U C T I O N T O

G E N E R A L I N S U R A N C E

DURATION Full-day

DELIVERY Facilitated workshop

CIP POINTS 6 CIP points

LOCATIONS (Australia only) Available in your nearest capital city Introduction to General Insurance is a one-day workshop which enables participants to develop a broad understanding of insurance and the insurance sector in Australia.

WHO SHOULD ATTEND

This workshop is designed for new entrants to the general insurance sector, those considering a career in general insurance or those working in any capacity in financial services who wish to gain broad knowledge and an understanding of general insurance. Upon completion of the program, participants should be able to define and explain: • insurance and the concept of

spreading risk

• the key players in the Australian insurance industry

• the key legislative requirements and regulations governing the insurance industry

• the key roles within the insurance industry • the main classes of insurance

• current challenges and opportunities in the insurance industry.

P E R S O N A L I N J U R Y C L A I M S M A N A G E M E N T

DURATION Five weeks

DELIVERY Facilitated workshops and tutorials

CIP POINTS Up to 18 CIP points

LOCATIONS Brisbane and Sydney (Check the ANZIIF website for more details) This five week series has been produced in partnership with Elevista and Barry. Nilsson. Lawyers, ANZIIF and is focused on Personal Injury Claims Management.

Run by Robert Samut, a facilitator at Elevista Interactive Learning, and Partner at Barry. Nilsson. Lawyers the course consists of separate modules including half-day workshops and tutorials.

WHO SHOULD ATTEND

The course is streamed to specifically accommodate students working for underwriters, insurance brokers, cost assessors and in-house in the area of personal injury claims, motor accident and work cover claims. This course is tailored to each students work related requirements. INTERMED I A TE LE VEL W ORK SH OP FOUND A T I ON LE VEL W ORK SH OP

2 1 2 0 t w e n t y o n e t w e n t y A U S T R A L I A N I N S U R A N C E I N D U S T R Y A W A R D S LOCATION Sydney MONTH August

The Australian Insurance Industry Awards unites all sectors of the insurance industry to publicly celebrate the highest standards of excellence, professionalism and

performance of individuals and organisations. Award winners across 14 categories are celebrated at this night of nights that is attended by over 800 industry leaders and representatives.

N E W Z E A L A N D I N S U R A N C E I N D U S T R Y A W A R D S

LOCATION Auckland

MONTH November

The New Zealand Insurance Industry Awards unites all sectors of the insurance industry to publicly celebrate the highest standards of excellence, professionalism and performance of individuals and organisations.

Award winners across 14 categories are celebrated at this night of nights that is attended by over 400 industry leaders and representatives.

C E L E B R A T I N G S U C C E S S D I N N E R

LOCATION New Zealand

MONTH June

This awards dinner celebrates the Institute’s Academic Achievement Award winners who excelled in their studies with the Institute, as well as the winners of 2013 ANZIIF scholarships. The occasion also honours ANZIIF members who received Fellowship status in 2013 and acknowledges those who gained Senior Associate level.

Celebrating Success is a fantastic opportunity to come together in recognition of the successes of our students, colleagues and the industry as a whole and is a great chance to socialise and network with your peers.

G E N E R A T I O N i

LOCATION Australian capital cities and New Zealand

MONTH Check the ANZIIF website for details

The key objective of the Generation i program is to engender a strong sense of community in young professionals. The program achieves this primarily through a range of regular networking events that make it easy for like-minded professionals to meet and engage with people from other facets of the insurance industry. Generation i events range from social networking to education and professional development opportunities and career building events.

These events cover a range of topical subjects featuring guest speakers with years of relevant industry experience. Discounted pricing for each event is offered to

Institute members. A selection of 2014 events is listed below.

For further details and pricing of these and other events please visit the Institute website at www.theinstitute.com.au/events.

Events

A W A R D S—A U S T R A L I A N A N D N E W Z E A L A N D I N S U R A N C E I N D U S T R Y A W A R D S ~ C E L E B R A T I N G S U C C E S S D I N N E R (N E W Z E A L A N D) ~ G E N E R A T I O N i ~ I N D U S T R Y I N S I G H T S ~ R E G I O N A L C O N F E R E N C E— A U S T R A L I A A N D N E W Z E A L A N D ~ W O M E N S U C C E E D I N G I N B U S I N E S S

Being an Institute member and holding an Institute

qualification is the best insurance for a successful career

and a solid future in the industry.

The Institute offers professional qualifications at Certificate, Diploma, and Advanced Diploma level. These expertly developed qualifications are highly regarded across the industry and provide students with the skills

and knowledge necessary to succeed.

Once qualified, Institute graduates automatically become full members of the Institute, the premier industry

membership body in the Asia-Pacific.

To see the range of benefits Institute membership offers please see pg 9.

Professional Qualifications

I N D U S T R Y I N S I G H T S

LOCATION Queensland

MONTH July

Industry Insights focuses on tackling current and emerging business issues in the industry and how these will impact on businesses in 2014. This two-day event features an exciting program developed by industry representatives and promises to facilitate high level discussions addressing the latest topics and trends that matter most in the insurance industry.

R E G I O N A L C O N F E R E N C E

(N E W Z E A L A N D)

LOCATION Christchurch and Tauranga

MONTH May

Discuss the challenges facing the industry and hear from New Zealand industry specialists at a venue close to home. This conference is designed to meet the needs of all regional insurance professionals. Delegates will gather to partake in an informative industry update from New Zealand industry leaders while networking with like-minded professionals from their region.

W O M E N S U C C E E D I N G I N B U S I N E S S

LOCATION Australian capital cities and New Zealand

MONTH Check the ANZIIF website for details

Networking events and luncheons promote engagement and the exchange of knowledge and expertise between women across the industry in pursuit of professional excellence and a strong, healthy business environment. These events are a great opportunity for women working in insurance to be inspired, share experiences, network with like-minded professionals and, above all, celebrate career achievements.

R E G I O N A L C O N F E R E N C E

(A U S T R A L I A)

LOCATION Victoria

MONTH November

The Regional Conference is a one-day event consisting of interactive workshops based on best practices and case studies to invigorate your business in general insurance. Delegates will gather to partake in an informative industry update from Australian industry leaders while networking with like-minded professionals.

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D I P L O M A O F P E R S O N A L I N J U R Y M A N A G E M E N T [F N S 5 0 1 1 0]

FEE A$1060 per module,

A$250 PIBF51,

DURATION Five modules: Each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

MEMBERSHIP

OUTCOME Senior Associate CIP

The Institute’s Diploma of Personal Injury Management is designed for personal injury management claims and underwriting personnel and provides Senior Associate Certified Insurance Professional (CIP) membership of the Institute. The Diploma develops the technical knowledge and skills required to provide quality personal injury management for all schemes and in all jurisdictions in Australia, including the self-insurance environment.

COURSE CONTENT

To be awarded the Diploma, students must complete the following five modules. It is estimated that each module will require 50–70 hours of study time.

COURSE MODULES

P I M 5 0 1

P e r s o n a l I n j u r y S t a t u t o r y F r a m e w o r k

Provides a snapshot of personal injury lines and the different workers’ compensation and compulsory third party (CTP) schemes operating in Australia. The module covers a history and overview of the political, social and economic landscapes, including that of work

health and safety (WH&S). It examines current issues in workers’ compensation and CTP as well as stakeholder relationships. Students will learn about the management of claims under the workers compensation and CTP schemes, identification and underwriting concepts and workplace health and safety (OH&S) in the personal injury lines market.

P I M 5 0 2

P e r s o n a l I n j u r y L a w a n d R e g u l a t i o n

Looks at the relevant acts that impact on workers compensation and CTP in each of the jurisdictions in Australia and the key legal elements and compensation principles relevant to claims. Students will look at the impact of the Privacy Act, the Freedom of Information (FOI) Act and the workplace health and safety legislation in relation to personal injury claims. Students will also examine the role of the supervisor in a workers’ compensation and CTP environment.

P I M 5 0 3

P e r s o n a l I n j u r y C l a i m s M a n a g e m e n t

Looks at how and why organisations and insurers use claims data and reports to review and measure claims performance. Students will learn about injury notification, claims lodgement and the issues to consider in determining initial liability for personal injury claims. The module also covers personal injury claims investigations and management, including the provision of benefits to injured parties, ongoing liability reviews and the role of service providers.

P I M 5 0 4

P e r s o n a l I n j u r y C a s e M a n a g e m e n t

Examines the role of the case manager and the case management process, the medical environment, the injury management process and the return to work process. This module provides an overview of case management techniques and the medical environment, including terminology, basic human anatomy, common injury types and typical duration of treatment.

Students will also learn about dispute resolution processes and negotiation skills, injury management and treatment plans, rehabilitation and return to work plans and rights and the obligations of parties in personal injury management claims.

P I B F 5 1

B u s i n e s s F u n d a m e n t a l s f o r D i p l o m a o f P e r s o n a l I n j u r y M a n a g e m e n t

This online module describes the role of good customer service in building and maintaining the profitability of your organisation. The unit also describes how to identify, model and meet expected industry professional approaches to procedures, guidelines, policies, standards and ethical requirements.

MORE INFORMATION

A complete listing of all national

competencies covered in each of the Diploma sections is available on the Institute’s website

at www.theinstitute.com.au/pim.

INTERNATIONAL STUDENTS

Should you have any queries regarding these Australian based courses, please contact the Customer Service Team at the Institute.

FURTHER EDUCATION

Completion of the Diploma provides credit towards the Bachelor of Business (Insurance) at Charles Sturt University (CSU). Further information regarding university pathways is available on the Institute’s website at

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Studying with the Institute

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Delivery and Assessment

DISTANCE LEARNING

Distance learning provides students with the flexibility to study where they choose during a study period that best suits them. There are six study periods offered throughout the year, allowing students to plan their study around peak work

periods. A complete set of learning materials is provided for each module.

These relate to students’ workplace knowledge and experience and include case studies, self-help questions, activities and additional resources where relevant.

ASSESSMENT

Each module is assessed through completion of an assignment comprising of a case study and an online examination containing multiple choice, short answer

and case study questions. To successfully complete an Institute module you are required to submit an assignment and sit an exam. To pass students must receive at least 50 per cent in both the assignment and the exam.

Recognition of Prior Learning (RPL)

If you’ve had more than five years’ experience in the insurance industry, you may be eligible to receive a Certificate IV or Diploma based on Skills Recognition. ANZIIF’s Skills Recognition, which is Recognition of Prior Learning (RPL), recognises the value of the skills and knowledge you have gained through employment, training, voluntary positions and general life experience. If you can provide evidence to show that your skills and knowledge match those in a qualification, you will save time and money through receipt of a qualification and membership upgrade. To get qualified, please visit

www.theinstitute.com.au/RPL.

THE FELLOWSHIP BY MERIT PROGRAM

The Institute’s Fellowship by Merit program recognises people who have made long-lasting and significant contributions to leadership and professional excellence in the insurance industry. Prospective candidates prepare and submit a portfolio detailing their work history with examples of their thought leadership, industry involvement and contribution. Expressions of interest in the program may be made to the Institute for consideration. Applicants should, at a minimum, fulfil the following criteria: • a minimum of 15 years in the insurance/finance industry • current ANZIIF membership, membership having been continuous for the last five years

• recognised leader in their field – usually operating at CEO, Executive Management, Divisional, Regional or State Manager level

• applicants may be specialists in their field and/or owners, managers or consultants who have practised for ten years or more and have a high degree of skill and expertise • be a respected member of

the insurance and financial services community who leads by example with integrity and commitment to high standards of professionalism. For further information about the Fellowship by Merit pathway, contact Bronwyn Mills, Manager, Accreditation, Pathways and Consultancy. Telephone (61 3) 9613 7200 or email bmills@theinstitute. com.au.

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Study Support

The true value of studying with the Institute and what distinguishes it from other education providers is the comprehensive and supportive learning environment provided. The Institute offers the following support to assist you while you are studying.

STUDENT SUPPORT STAFF

To ensure that you get the most out of your learning experience, the Institute’s dedicated Student Support staff are available to provide you with guidance and assistance while you work towards your qualification.

SUBJECT MATTER EXPERTS

The Institute has subject matter experts to assist students throughout their studies. Contacted via email through Student Support, they hold a wealth of financial services knowledge and respond to requests for assistance within one to two business days.

THE LATEST LEARNING RESOURCES

All Institute modules have comprehensive printed learning resources that provide substantial technical detail and include accompanying self-help questions and answers. Many modules have online learning materials to use in addition to the printed materials, providing an opportunity for peer learning.

ONLINE SUPPORT AND REFERENCES

The Institute provides a range of online materials and services designed to support and assist you to learn effectively and apply your knowledge and skills in the workplace. This includes online discussion forums which you can use to submit inquiries regarding your studies and receive answers from an industry expert. The Institute’s website also features guidelines for writing assignments and preparing for exams and a glossary of financial services terminology.

TUTOR PROGRAM

The Institute’s Tutor Program provides access to experienced and qualified insurance professionals in a one-on-one tutoring situation to support you with your studies. Tutors are experts in their fields and are ready and able to provide assistance and guidance with studies.

STUDENT NEWSLETTERS

Institute student newsletters provide the latest information on your qualification module and assessment requirements, learning and study tips and upcoming workshops and conferences.

FURTHER INFORMATION

For more information on studying with the Institute, visit www.theinstitute.com.

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Students must enrol before the study period commences to ensure access to study materials. Our Accelerated Courses and Bridging Modules run approximately every two weeks. For more information about enrolling, please visit the Institute’s website www.theinstitute.com.au/course_delivery.

2014 Academic Calendar

2 8/0 1 Study Period Commences 2 5/0 2 Enrolment Change Cut-Off 1 1/0 3 Assignment Due 0 3/0 4 Assignment Results 1 0/0 4 Exam 2 9/0 4 Results 0 6/0 3 Study Period Commences 0 8/0 4 Enrolment Change Cut-Off 2 2/0 4 Assignment Due 1 5/0 5 Assignment Results 2 2/0 5 Exam 1 0/0 6 Results 0 1/0 5 Study Period Commences 1 7/0 6 Enrolment Change Cut-Off 0 1/0 7 Assignment Due 2 4/0 7 Assignment Results 3 1/0 7 Exam 1 9/0 8 Results 1 0/0 7 Study Period Commences 1 9/0 8 Enrolment Change Cut-Off 0 2/0 9 Assignment Due 0 2/1 0 Assignment Results 0 9/1 0 Exam 2 8/1 0 Results 2 1/0 8 Study Period Commences 0 7/1 0 Enrolment Change Cut-Off 2 1/1 0 Assignment Due 1 3/1 1 Assignment Results 2 0/1 1 Exam 0 9/1 2 Results 1 3/1 1 Study Period Commences 0 8/0 1 Enrolment Change Cut-Off 1 5/0 1 Assignment Due 0 5/0 2 Assignment Results 1 2/0 2 Exam 0 3/0 3 Results

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