Let’s
get started
with
your Ffrees Account
Now that your Ffrees Card has arrived, this handy guide will give
you any information you need to get started with your brand new
Ffrees Account.
Activate
your
Ffrees Card
& retrieve your PIN
1. Log into your Ffrees Account by visiting www.ffrees.co.uk and clicking“Log In” at the top right of the screen.
2. Click the “Account Management”
tile on your Ffrees Account home screen. You’ll be taken to your Account Management screen. Click on the “My Cards” tab at the top.
3. You will see your new Ffrees Card listed. Simply click
“Activate” beneath it.
4. You will be asked for an
activation code. This will be sent to you straight away to the email
address you used to apply. Pop that code in the box and you’re activated and ready to go!
5. You can then retrieve your PIN by clicking the “Retrieve PIN” button beneath your Ffrees Card. You’ll need your Ffrees Card number, your CVV2 number (the last three digits on the white signature strip of your card), and your Personal ID.
Your Personal ID was emailed to you when your Ffrees Account was opened.
Option 1:
Online
Step 1
1. Give us a call on
0333 202 36401
2. Select option 2 and, when asked, key in the 16 digit card number
using your phone keypad. Your card number is on the front of your Ffrees Card.
3. Then provide your date of birth.
4. Enter your CVV2 number (the last three digits on the white signature strip of your card). And that’s all there is to it!
5. Your PIN will then be read out to you. Once you’ve been given this, your Ffrees Card will be active.
6. If you decide you want to change your PIN to something more memorable, you can do this at any ATM featuring a Visa logo.
Don’t let important service
updates get spammed
To stop any important Ffrees service emails from being spammed, we recommend that you add info@ffrees.co.uk and
noreply@ffrees.co.uk to your email contacts list. Email is our main way of talking to you, so it’s a good idea to make sure you don’t miss any important notices or service updates. It’s also worth checking your spam box for any service emails you can’t find.
1 Calls to 03 numbers cost the same as an 01 or 02
number and are included in your inclusive minutes in the same way. Calls outside of inclusive minutes are charged at standard network rates.
Customer Services is available Monday to Friday, 8am to 8pm and Saturday, 8am to 4pm (excluding public holidays).
Option 2:
Phone
Pay into
your
Ffrees Account
There are three easy ways to pay
money into your Ffrees Account
to spend or save in Jam Jars.
You can pay into your Ffrees Account with an online bank transfer or standing order. Piece of cake, and it’s completely free to do.
Just log into your other account or bank and set up an online payment using the same details as above. This is completely free and
means you don’t have to lift a finger yourself once it’s set up!
Simply share the following details with your employer or whoever pays you any income.
Pay in with an online bank transfer –
Free
Get your wages, salary or benefits paid in
direct –
Free
Step 2
1. Account Number: This can be found on your Ffrees Card, beneath your name.
3. Bank Name: Natwest1, Exchange
Buildings, High Street, Skipton, BD23 1JL.
2. Your Full Name as it appears on your Ffrees Account.
4. Sort Code: 62-30-53. This is the same for all Ffrees Account Holders.
1 Please be aware, this does not mean you can
make cash deposits or contact us through Natwest. You can only make cash payments using a PayPoint retailer.
If you want to pay into your Ffrees Account with cash, you can do this at any one of over 27,000 PayPoint outlets in the UK. All you need to do is take your Ffrees Card and cash to any PayPoint outlet, and they’ll do
the rest for you there and then! You can pay in between £10 and £249 in one go, and the money will be available to spend in 15 minutes.
If you’d like to pay money in your Ffrees Account from an existing bank account, you can use a debit card2. All you need to do is log into your Ffrees Account, select “Pay In”
and then choose “Debit Card”. Share your debit card details and our secure site will make the payment for you!3
Pay in with cash at PayPoint –
Small
fee applies
Pay in with another debit card –
Small fee
applies
Important:
Please be aware a fee between 2.5% and 4% applies to PayPoint pay-ins. This amount depends on which Ffrees Account you have. See page 10 of this user guide for more information.
2 The debit card used should be registered to you and
at the same address you have used when applying for your Ffrees Account.
3 Please be aware a 50p fee applies each time you pay
in with a debit card.
Buying
things
or making
payments
Once your Ffrees Card is active and your Ffrees Account has money in it, you can use your Ffrees Card at
any outlets that accept Visa as a form of payment. Look out for the logo.
Want to pay a regular bill with your Ffrees Account? You can make payments from your Ffrees Account and set up standing orders to make more regular payments. Log into
your Ffrees Account and click the “Standing Order” tile. You can also set up a standing order from one of your Jam Jars (see page 8 for more information on Jam Jars.)
You can check your balance at any time by visiting www.ffrees.co.uk
and logging into your Ffrees Account. Click “Log In” at the top right of the screen and enter your
details. You can also give us a quick ring on 0333 202 36401, any time, and select option 1 to hear your balance.
Use your Ffrees Card in-store
Set up standing orders or make payments
Check your balance
1 Calls to 03 numbers cost the same as an 01 or 02
number and are included in your inclusive minutes in the same way. Calls outside of inclusive minutes are charged at standard network rates.
Customer Services is available Monday to Friday, 8am to 8pm and Saturday, 8am to 4pm (excluding public holidays).
You will need to use the Ffrees Claim Form for a couple of our retailers, please visit www.ffrees.co.uk/
shop for more information. Please remember to check
the terms and conditions of each offer before making a purchase!
Earn
Cashback
with ease!
Take your Ffrees Card downto any of our Ffrees Card retailers (there’s a few of these retailers on the left, but there are plenty more on our website). Simply pay with
your Ffrees Card (in-store or online) and the Cashback is yours! Look for the Ffrees Card icon This means you must pay with your Ffrees Card to earn Cashback.
Cashback online!
Simply visit www.ffrees.co.uk/shop, and see a list of all our online Cashback retailers and services. Simply log in, click on the link for each offer, make your purchase as normal, and you’re done!
Keep your eyes out for the Online icon . It’s really important that you click on the link for online offers, we can’t track your purchase if you don’t.
What happens next?
Your Cashback is shown as Ffrees Points. Once confirmed by the retailer, your Cashback will be automatically transferred into a Cashback Jam Jar for you.
What’s a Ffrees Point?
1 Ffrees Point = £1. It’s easy to work out and makes more sense that way.
Cashback with your Ffrees Card!
7
Ffrees Money
Manager &
Jam Jars
Above all else, we want to help
our customers save money
easily, keep on top of their
finances and avoid debts. Your
Ffrees Account comes with
your very own handy Money
Manager tool, complete with
Jam Jars.
What’s a Ffrees
Jam Jar?
Just like with the penny jar on the mantelpiece, if you want to put money aside for something (maybe rent or bills, or maybe a special occasion), you can place your money into our digital Jam Jars, safe from accidental spending.
You can even set up a standing order from a Jam Jar, so the bill is paid automatically, on time, every time, without any hassle.
Do it all online
You can have a Jam Jar for whatever purpose you want. Log into your Ffrees Account and click the “Money Manager”tile to get started. You can also download our special Money Manager User Guide from our website to show you exactly how to make the most of it.
What if we were all to save just £1 a day? We’d hardly notice it leaving our bank accounts at the time, but we’d then find ourselves
with a nice safety net waiting for us at the end of the month – or a hefty savings fund at the end of the year!
Save regularly and effortlessly with our
£1
a Day
feature
With just £1 a Day, you can
save £30 a month.
• That’s a replacement screen for your mobile after a nasty drop.
• Or a replacement tyre for your car.
Or up to £365 a year!
• That’s a new washing machine or tumble dryer.
• It could cover unexpected car repairs.
• Or any other unexpected mishaps that lead to badly timed bills!
To try it yourself, log into your Ffrees Account and click on the “Save £1 a day” tile.
Ffrees Account
Comparison
and Fees
There are four Ffrees Accounts
that we currently offer, each has
slightly different fees and benefits.
Ffrees Current Account
Ffrees Plus Account
Ffrees Premium
Account
Ffrees Diamond
Account
Monthly Subscription Free1 £2.50 £5.00 £10.00
Ffrees Points Basic 12%
Extra Extra25% Extra 40%
UK ATM Withdrawal £0.75 £0.50 £0.25 Free2
Pay in with BACs Free Free Free Free
Pay in with Internet
Banking Free Free Free Free
Pay in with Debit Card3 £0.50 £0.50 £0.50 £0.50
Pay in with PayPoint 4% 3% 3% 2.5%
Additional Cards £5.00
each 1 free 2 free 2 free
Foreign Currency
Exchange Rates 2.99% 1.99% 1.49% 1%
Next Day BACs Payments £5.00 £4.00 £3.00 £2.00
Paper Statements £2.50 £2.00 £1.50 £1.00
Maximum Limits £5,000 £6,000 £8,000 £10,000
1 £2 a month dormancy fee applies if you do not use
your Ffrees Account for two consecutive months.
2 Fair usage policy of 8 ATM withdrawals per billing
cycle applies. It’s £0.25 per withdrawal thereafter.
3 Please be aware there are limits for paying into your
Ffrees Account using a debit card.
These are the every day fees and benefits of each Ffrees Account. To see a full list of these, please visit
10
Help and
Support
How do I find my Personal ID?
Your Personal ID was sent to you in an email 48 hours after you completed your Ffrees application. If you think you may have not received it, please check your spam folder in your emails or contact us on 0333 202 3640.What if I lose my Card?
If you lose your Card or suspect it has been stolen, please log into your Account and notify usimmediately, or call our lost and stolen card line on +44 (0)1756 693 275. This line is available 24 hours a day, 7 days a week.
How do I change my PIN?
You can change your PIN at most ATMs that display the Visa Acceptance Mark by selecting the “Pin Services” option on screen.Can I use my Card at an ATM?
You can use your Card at any ATM that displays the Visa Acceptance Mark. Please note that there may be a charge for ATM withdrawals. Don’t forget to read the Ffrees Account and Card Terms and Conditions on our website.Ffrees FAQs
Visit www.ffrees.co.uk/frequently-asked-questions to see answers to all the most commonly asked questions.
Contact Us
If you have a question that isn’t answered in our FAQs, please contact our Customer Services team by emailing
support@card.ffrees.co.uk or calling us on 0333 202 3640. Customer Services are available Monday - Friday, 8am to 8pm and Saturday, 8am to 4pm (excluding public holidays).
107DGN029C
Ffrees® is the registered trademark of Ffrees Family Finance Ltd. (Company Number: 7516554). Ffrees is not a bank. Ffrees is authorised and regulated by the Financial Conduct Authority as a credit broker (Number: 6630255). Ffrees Accounts are serviced online and by telephone. Ffrees does not offer overdrafts. Your Ffrees Account and Visa Card is issued by Contis Financial Services Ltd., which is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Head Office: Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. Registered in England. Company Number: 6085862. Ffrees Accounts are not covered by the Financial Services Compensation Scheme. Ffrees ensures that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd. becomes
