Hosted Solutions Effective June 19, 2014

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Effective June 19, 2014

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T

ABLE OF

C

ONTENTS

TABLE OF CONTENTS ... 2

ABOUT TSS ... 3

ABOUT HOSTED SOLUTIONS ... 4

COST SAVINGS ... 4

SCALABILITY ... 4

DATA PROTECTION ... 4

SECURITY... 4

THE STANDARD DESKTOP OR THE PREMIER DESKTOP ... 4

PRINTERS ... 4

SCANNERS ... 4

FREQUENTLY ASKED QUESTIONS ... 5

SYSTEM REQUIREMENTS ... 7

STANDARD DESKTOP AND PREMIER DESKTOP ... 8

COMPARISON OF STANDARD AND PREMIER DESKTOPS ... 8

TECHNICAL SUPPORT ... 9

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425FourthStreet • Annapolis, MD 21403 • Phone 443-321-5600• Fax 866-401-8116 • iwantTSS.com Page | 3

A

BOUT

TSS

TSS Software is a leading provider of software and services for real estate title, settlement, and abstracting companies nationwide.

TSS Software is a premier software provider for the title and settlement services industry. TSS offers software solutions acclaimed for their outstanding value, ease of use, and flexibility. TSS solutions run on over 12,000 desktops nationwide. TSS delivers ready-to-go, turn-key solutions that greatly reduce implementation time and provide you with functionality and ease-of-use to do business quickly and effectively.

From its beginning in 1993, TSS has provided its customers with innovative, reliable solutions.

PURCHASING

SOLUTIONS FROM

TSS

We have many years of experience implementing our solutions. Our sales process has been refined along the way to make the transition as smooth and easy for you as possible.

To request a Quote, please call our Sales group at 443-321-5600. After asking a few brief questions, we will propose a desktop solution to meet your needs.

Once you approve your Quote, a Hosting Agreement is then sent to you. Upon the return of the executed documents and payment, our implementation process begins.

Our relationship doesn’t end there. Your account manager will contact you periodically to ensure everything is running smoothly. Also, you will receive our newsletter and technical support e-mail bulletins.

Using our website (www.iwantTSS.com), you have access to support and sales resources, product update information, and TSS company information. Check our website often; we are constantly working to improve it.

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A

BOUT

H

OSTED

S

OLUTIONS

Reduce IT-related risks and costs, while improving the quality of your services.

TSS Hosted Solutions provide secure, reliable access to your desktop applications and data from anywhere you have an Internet connection. It gives you all the functionality of area network technologies but without the infrastructure purchase and maintenance costs.

TSS hosts your applications so you can focus on your customer’s needs faster and better while providing a more streamlined delivery of products and services.

COST S

AVINGS

Benefit from reduced downtime and IT overhead costs. Replace network-related uncertainty and capital investment with a monthly fixed fee.

SCALABILITY

Quickly increase your computing capacity. Additional employees and offices are up and running without adding additional servers, increased data storage capacity, or complex wide-area network set up.

D

ATA

P

ROTECTION

Stop worrying about losing data when in-house backups don’t run properly. Our secure data centers and backup procedures use industry-standard best practices.

S

ECURITY

Relax knowing your company information and data is secure. There are firewalls for protection against intruders, viruses, and spyware. State-of-the-art encryption is used for all communication between Hosted Solutions and your local

workstations.

T

HE

S

TANDARD

D

ESKTOP OR THE

P

REMIER

D

ESKTOP TSS offers the following two hosted desktop solutions:

 The Standard Desktop provides access to TSS solutions and Microsoft Office Standard software products

 The Premier Desktop provides access to the software included with the Standard Desktop, plus other software you want to run in the hosted environment (e.g., your accounting and customer relationship management solutions)

PRINTERS

Printers must be supported by Microsoft in a terminal server environment. Most printers are supported; however, it is best to confirm with TSS before purchasing a new printer to verify that it will work.

SCANNERS

Scanners must have a TWAIN-compatible scanner with a scanning interface. A third-party utility must be purchased to allow direct scanning from your local workstation to the Hosted Solutions server. If the third-party utility is not certified, it must go through a certification process (additional fees apply for certification). RemoteScan for Terminal Services

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(Rev. 06-19-14)

F

REQUENTLY

A

SKED

Q

UESTIONS

Get all the facts to make an informed decision. Following are frequently asked questions about Hosted Solutions:

 What is the difference between the Standard Desktop and the Premier Desktop?

The Standard Desktop includes the TSS suite of software products, Microsoft Office 2010 Standard, Adobe Reader, and Internet Explorer. The Premier Desktop includes these applications, plus other applications you may be running (e.g., your accounting and customer relationship management solutions).

 I already have Microsoft Office installed on my local workstation; can I use that in Hosted Solutions?

No. Office is included in the set up of the Hosted Solutions.

 I’m concerned about my data not being in my office, what if something goes wrong?

Your applications and data reside in a state-of-the-art data center. It is manned 24-hours a day and access is available only to authorized users.

 Who actually owns the applications and data?

Your applications are licensed to you. Therefore, all data related to those licenses is owned by you. TSS owns the software you need to connect to Hosted Solutions.

 Is my data backed up?

Your data is backed up and verified using industry best practices on a regularly scheduled basis.

 What if I lose Internet connectivity in my office?

It is advised that you have a backup Internet connection such as a dial-up connection or wireless broadband card in your office to use until your broadband connection is restored. A better alternative is to move to another location that has Internet connectivity, such as your home.

 Can I use a dial-up account to access my applications and data?

Yes. However, you will see a decrease in performance depending upon the speed of the dial-up connection.

 What guarantees are there that I will always have access to my applications and data?

It is impossible to create an absolute guarantee against occasional technical failure. However, the Hosted Solutions infrastructure has more layers of system redundancy than most typical business environments.

 Can I still run local applications?

Yes. You can switch back and forth between your local workstation and Hosted Solutions.

 Can I access files on my local workstation from Hosted Solution?

Yes. When you connect to Hosted Solutions, you have the option to connect your local drives. These drives are listed in My Computer in Hosted Solutions and start with your local workstation’s computer name.

 Who is responsible for updating my applications?

TSS is responsible for updating your TSS suite of software products. For other application updates, we will work with your software vendors to complete the updates (additional fees may apply).

 Who is responsible for maintaining my local workstations?

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 Will my printer work in Hosted Solutions?

Printers must be supported by Microsoft in a terminal server environment.

 What do I need to use ScanExpress in Hosted Solutions?

You must purchase a third-party utility that allows locally scanned images to transfer to a terminal server session and have a scanner supported by the third-party utility. RemoteScan for Terminal Services

(http://remotescan.com) is a recommended utility.

 What operating system do I need on my local workstation to connect to Hosted Solutions?

Any operating system that provides access to an Internet and RDP connection work. Approved operating systems include most Microsoft Windows, Linux, UNIX, and Macintosh operating systems.

 How secure is my data?

Your connection to Hosted Solutions is encrypted using 128-bit encryption.

 How much bandwidth do I actually need?

Bandwidth needs are determined by the number of users and their patterns of use. 50 Kbps per user is recommended for optimal performance. Dial-up connections are supported, but speeds vary and may be unacceptably slow.

 Can I listen to Internet radio or watch Internet video on my local workstation while in Hosted Solutions?

No. Streaming audio or video degrade Internet speed and negatively affect your performance in Hosted Solutions.

 What happens if I want to add a new application?

If you want to add a new application to the Standard Desktop, you must upgrade to the Premier Desktop. If the application is not certified, it must go through a certification process (additional fees apply to certification after the initial setup process).

 What is Data Management and why does it involve a fee?

Data Management provides disaster recovery and business continuity by maintaining your data over local and offsite SAN's. It involves a fee because archiving procedures are conducted daily, weekly, monthly, and quarterly. These redundancies minimize points of failure and are critical components to guaranteeing your data is available and intact.

 Can I use Loan Document Viewers in Hosted Solutions?

No. Loan Document Viewers, such as SwiftView and DocMagic are not supported in either Desktop. You must view loan documents on your local workstation.

 Can I use an instant messenger program in Hosted Solutions?

Messaging applications, such as AIM or Windows Live Messenger, are supported on a Premier Desktop only. However, it is not recommended to use them in Hosted Solutions because they slow overall performance. It is recommended to install the Messaging applications on your local workstation and have the message window pop-up in Hosted Solutions.

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(Rev. 06-19-14)

S

YSTEM

R

EQUIREMENTS

A stable environment is essential. Following are the system requirements for your office:

 Printers must be supported by Microsoft in the terminal server environment. Contact TSS Technical Support for a list of supported printers.

 A synchronous broadband connection with a bandwidth of at least 50 Kbps per user.

 Local workstations must have an operating system that provides access to an Internet and RDP connection, such as Microsoft Windows, Linux, UNIX, and Macintosh operating systems. For hardware requirements other than memory (RAM), refer to the operating system manufacturer.

Note: Microsoft Windows workstations must have Windows 8, 7, Vista, or XP operating systems with the latest service packs installed; RDP 7.0 or later; and Microsoft .NET Framework 3.5 with Service Pack 1.

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(Rev. 06-19-14)

S

TANDARD

D

ESKTOP AND

P

REMIER

D

ESKTOP

Select the correct desktop solution so you may access your applications. Following are the available Hosted Solutions desktop solutions:

 The Standard Desktop has the TSS suite of software products, Microsoft Office 2010 Standard, Adobe Reader, and Internet Explorer installed.

 The Premier Desktop has the applications from the Standard Desktop plus your other applications (for example, QuickBooks, Act!, Greenfolders etc.).

COMPARISON OF S

TANDARD AND PREMIER DESKTOPS Following is a comparison of the Hosted Solutions desktop solutions.

Option Standard Desktop Premier Desktop

Unlimited Number of Applications 

Unlimited Number of Users  

POP3 E-mail  

Add New Applications _{Optional, fee incurred for}

non-certified applications Microsoft Application Rental

Available

 

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T

ECHNICAL

S

UPPORT

Providing our customers with the highest quality technical support is a top priority at TSS.

Customer support calls are answered live by a TSS Technical Support Consultant during regular business hours and rarely is there a need for callbacks.

The standard TSS Software Services Subscription covers a 12-month period. The Subscription includes unlimited calls, program updates and maintenance releases, annually updated IRS 1099-S reporting modules, and frequently updated Help Files and User Guides.

REGULAR TECHNICAL

SUPPORT H

OURS Monday - Friday 8:30 a.m. – 5:30 p.m. Eastern Time

Technical support provided during this time period is covered under the TSS Software Services Subscription.

SCHEDULED

A

FTER-HOURS TECHNICAL SUPPORT

After-hours technical support may be scheduled for weekdays from 7 a.m. - 8 a.m. or 6 p.m. - 9 p.m. Eastern Time or on holidays and weekends, subject to availability. Hourly fees apply.

TECHNICAL S

UPPORT PHONE 443-321-5600

TECHNICAL S

UPPORT FAX 866-401-8115

TECHNICAL S

UPPORT E-MAIL [email protected]

M

ANAGEMENT CONTACT

Frank Roberts, Vice President, Support Operations [email protected]

Direct line 443-321-5628

F

IND

TSS

O

NLINE

Facebook.com/iwantTSS

Twitter.com/iwantTSS

Linkedin.com/company/tss-software Youtube.com/user/TSS425