The 5th Claims Club
Annual Conference
A forum for debate,
a catalyst for change
8th October 2009
Victoria Park Plaza, London
Call
020 7316 9405
or email
postevents@incisivemedia.com
to book
In association with
Associate Members
This event has been accredited
by the CII and can be included as
part of your CII CPD requirement
should you consider it
relevant to your professional
development needs.
postevents.co.uk/claimsclubconference
Drinks Sponsor
Claims Club members attend for
FREE
OpEn tO nOn Claims Club mEmbERs:
book before 18th september to benefit
Why you should attend
The 5th Claims Club Annual Conference: bringing the claims community
together to discuss, debate and instigate change
The Claims Club Annual Conference is the flagship
event for Post Magazine’s Claims Club and a highlight
of the sector’s calendar.
The only Claims Club event open to non-members, it
provides a unique opportunity for claims professionals
from across the sector to debate the issues that most
impact their business.
As always, the Claims Club Annual Conference will
have a strong focus on networking, with a closing
drinks reception offering delegates the opportunity to
mix in a more informal setting.
But there will also be extensive discussion of the key
challenges facing the sector now and in the future:
from the ever-changing landscape of personal injury
costs to the need to preserve your businesses by
attracting and retaining talent.
This is an event you cannot afford to miss, so reserve
your place now: call
020 7316 9405
or email
postevents@incisivemedia.com
•
AIOI Insurance
•
Allianz
•
Aon
•
Aviva
•
Avonley Trust Company
•
AXA Insurance
•
Broker Direct
•
Cassidy Davis Insurance
Services
•
Churchill Insurance
•
CILA
•
CMG
•
Endsleigh Insurance Services
•
Europa General Insurance
Group
•
First Assist
•
First Group
•
Fortis Insurance
•
FSCS
•
Groupama Insurances
•
Hamilton Insurance
•
Heath Lambert Group
•
Hertz Europe
•
LV=
•
Manning Insurance Services
•
Mitsui Sumitomo
•
MMA Insurance
•
NFU Mutual
•
Norwich Union
•
Provident Insurance
•
QBE European Operations
•
RSA
•
St Paul Travellers
•
Sterling Insurance
•
Thatcham MIRRC
•
Tradewise Insurance
•
USAA
•
XL Environmental
•
Zurich
Who attended last year:
• Hear from leading industry figures about the future
of your sector
• Contribute to a series of panel debates and have
your say on the issues that really matter to the claims
community
• Discover how to secure the future of your business
through appropriate investment in talent
• Discuss the issues within liability, property and
motor claims in one of our specially selected
interactive workshops
• Stay for a drink at our post-conference networking
reception and continue your discussions in a less
formal environment
• Full permanent access to the online version of the
Claims Club Annual Conference including audio
recordings and presentations
Programme
8.30am
Registration opens
9.25am
Chairman’s welcome
Ant Gould
, group editor-in-chief, Post Magazine, and chairman of the Claims Club
9.30am
Interactive voting
Delegates will vote on timely issues linked to the topics being discussed throughout the day.
9.45am
The changing face of personal injury claims: Industry responses
• The ABI’s view on progress of the Ministry of Justice personal injury reforms
• How do we anticipate these changes impacting on day-to-day claims practice?
• Anticipating future legislative and policy developments
Justin Jacobs
, assistant director – motor and liability,
Association of British Insurers
10.15am
Interactive debate session
Personal Injury Claims: Evolution or revolution?
• Where are the bottlenecks in terms of personal injury lifecycle?
• Agreeing general damages
• Agreeing other damages and costs
• What’s being used in the market currently to reduce lifecycles and/or costs?
• The interests of the claimant
• Update on Ministry of Justice Reforms and Lord Justice Jackson’s Civil Litigation Costs Review
Panelists:
Nick Addyman
, senior partner,
Cogent Solicitors
Eric Baygot
, sales & marketing director,
WARP Technologies
Martin Milliner
, head of claimant & technical services,
LV=
Joe Pendle
, director of client services,
ISO
Jason Powell
, chief executive officer,
Premier Medical Group
10.45am
Questions and comments
11.00am
Coffee
11.30am
Balancing effective fraud prevention with exceptional customer service
• Embedding fraud prevention strategies into day-to-day claims handling
• Raising staff awareness
• Managing an increase in small-scale opportunistic fraud
Speaker to be confirmed
12.00pm
Preparing for a surge in weather-related property claims
• Weather trends: can we predict what the next surge event will be?
• Internal resourcing: can your claims department cope with a surge?
• Ensuring supplier preparedness
Jon Cawley
, UK property claims operations manager,
Zurich
“As always, there are informed speakers
who promote debate on key issues and
it is also an excellent opportunity to
meet others who face similar business
challenges. A very worthwhile event.”
Bob Still, claims director, Tradex Insurance
“I have been a regular attendee of the
Claims Club Annual Conference which
each year manages to hit the right note on
critical issues that affect insurance claims.
There is tremendous value in listening to
and debating with leading practitioners,
everybody will find something to take
back with them to improve their business.”
Roy Hebburn, divisional claims manager,
Allianz
12.30pm
Questions and comments
12.45pm
Lunch
2.00pm
Workshops
Delegates will split into groups according their specific area of interest, for interactive discussion of key
issues in more depth.
Workshop 1:
Claims in the digital age: Meeting the modern customer expectations
Keith Aylwin
, consultant, and
Andy Jones
, associate partner,
CSC Consulting
, Financial Services
EMEA
Workshop 2:
EL Update
Including vicarious liability - with a focus on the security and leisure industries, and regulatory focus on
fatal accidents within the construction industry
Matthew Ford
, partner, and
Atiyah Malik
, partner,
BLM
Workshop 3:
Supply chain management: A key component of the claims fulfillment strategy
Christopher Shorten
, director & principal consultant,
Shorten Management Consulting
Workshop 4:
APIL/FOIL debate: How can we work better together?
Anthony Hughes
, president,
FOIL
and
Stephen Lawson
, secretary,
APIL
3.00pm
Coffee
3.30pm
Panel Discussion
What can the claims sector learn about talent management from its rising stars?
This session will bring together the nominees for the 2009 Rising Star Award to share fresh perspectives
on questions like:
• What are we doing right – and wrong – in terms of talent management?
• How can the insurance industry capitalise on the downturn in other financial services sectors to recruit
the best staff?
• What training and succession planning strategies should companies implement?
Panelists:
Luc Agostini
, forensic accounting and claims services,
Marsh Consulting
James Barclay
, household claims manager,
Allianz
Georgina Blundell
, rehabilitation team leader,
Allianz
Jamie Hersant
, unit manager – property claims,
Axa Insurance
4.15pm
Chairman’s summary and close of conference
4.30pm
Networking drinks reception
Sponsored by
“The Annual Conferences are unique
to the extent that they bring together
leading experts from around the industry
to debate the major issues of the day.
The conference is very valuable not only
for the networking opportunity but for
sowing the seeds for ways of driving our
industry forward in the future.”
Tony Emms, motor claims director, Zurich
“For me the Claims Club is an invaluable
forum for professionals facing the same
challenges where developments and ideas
can be shared openly and constructively.”
Lynn Day, director of general insurance
claims, Co-operative Insurance
In association with
Associate Members
Berrymans Lace Mawer (BLM) is one of the largest litigation law firms in the country.
With 8 UK offices and over 1000 strong BLM provides advice to commercial and public
sector clients, including insurance companies, FTSE-100 businesses, SME’s, public sector
organisations, professional services bodies, transport operators and universities. The
firm is highly regarded for its advice on catastrophic injury, claims fraud, construction,
environmental law, general liability (EL/PL and RTA claims), healthcare, occupational disease,
product management, professional negligence, property insurance, psychiatric injury,
reputation management, regulatory issues and stress. BLM also offers a lawyer-led claims
management service, a legal risk solution product and a policy unit whose responsibility is
to brief clients on legislative and legal issues.
www.blm-law.com
CSC is a global leader in providing technology-enabled business solutions and services.
CSC’s advanced capabilities include systems design and integration, information
technology and business process outsourcing, applications software development, Web
and application hosting, mission support and management consulting. CSC offers claims
specific consulting services to optimise the overall claims process, identify issues and
create improvement strategies. In addition, CSC brings a comprehensive portfolio of claims
software solutions and tools.
www.csc.com
Ai Claims Solutions is a provider of ethical and reliable solutions to the motor insurance market. We have evolved an open, technically robust and audit-based approach to managing claims, which enables the market to take cost out of the claims process while delivering an enhanced service to policyholder claimants. Millions of pounds are already being saved each and every year by our clients including leading insurers in the UK market. We are focused on a quality of service that delivers substantial savings for our clients, enhances policyholder satisfaction, and reduces the cost of claims, making it easier to predict reserves. www.aiclaimssolutions.co.uk Auto Windscreens works in partnership with insurers to deliver a full automotive glazing service for virtually any policyholder’s vehicle – from cars, coaches and HGVs to rail, marine and plant equipment. The company is committed to delivering world class customer service at every touch point of the business, from its UK-based contact centre to its nationwide network of 98 fitting centres and fleet of nearly 700 fully equipped mobile units. Having both a windscreen manufacturing plant and an in-house technical department also enables Auto Windscreens to remain at the forefront of the automotive glazing services industry.
www.autowindscreens.co.uk
Comet Replacement Services (CRS) is a specialist division of Comet – one of the UK’s leading electrical retailers. We provide insurers and loss adjusters with complete support throughout the claims process from claim receipt to product replacement and customer support. We process 150,000 claims annually and can provide you with: • Product replacement
• Product support • Service support • Electrical appliance delivery
• Electrical appliance installation and connection • Repairs
• Dedicated account management • Reporting
With 15 years experience, CRS’ range of branded products and pioneering electrical replacement card makes us the clear leader in the market.
www.comet.co.uk/B2
Davies Group is amongst the industry’s best known and respected claims specialists. Operating in three core areas; loss adjusting, claims management and fulfilment, it is capable of managing the whole claims process. Offering a nationwide service and using industry leading technology to support its work, claims handling at Davies is all about delivering consistent levels of service, led by the professionalism of every member of its staff.
www.davies-group.com
Enterprise Rent-A-Car is an international rental car company with more than 7,000 locations and 850,000 vehicles worldwide. Specialising in providing replacement vehicles and courtesy cars that are relied upon in the event of an accident, we also provide daily and weekend rental for private or business use. Since establishing ourselves in Europe more than ten years ago, we have gone from strength to strength and are now firmly established as one of the top three rental car companies in the UK and a growing competitor in Europe. With 3,400 staff across the UK and Ireland in our 330 branches, three quarters of the UK population live within five miles of an Enterprise location.
www.enterprise.co.uk
FINEOS Claims® solution approaches claims management in a unique and innovative way, by addressing all aspects of a total claims solution with: fully-automated claims and case management, integrated customer management, comprehensive financial management, optimal provider management, and a flexible, modern, rules-driven technology platform that prepares you for growth. FINEOS Claims can be implemented within a single line of business, across multiple lines of business to provide a single platform for claims management, or as the foundation for a broader enterprise transformation project. FINEOS Claims is part of FINEOS’ front-to-back solutions for the insurance industry.
www.FINEOS.com
Guidewire delivers proven software to run core insurance operations, including billing, underwriting, policy administration, and claim management. The Guidewire Insurance Suite(tm) consists of Guidewire ClaimCenter®, Guidewire PolicyCenter®, and Guidewire BillingCenter(tm), which provide a modern, web-based platform for all lines of business. Guidewire is headquartered in San Mateo, California, USA, with offices in Toronto, London, Munich, Paris, Tokyo and Sydney. For more information, please visit
www.guidewire.com
Halliwells is one of the UK’s most progressive law firms and continues to establish itself as the law firm of choice to the defendant insurance market. With offices throughout the country, the firm is recognised for its forward thinking and results driven approach and provides a broad range of services to a variety of insurers and companies throughout the country. Halliwells prides itself on technical excellence and client service. The firm has achieved a number of outstanding results for the insurance industry in recent years and is rapidly increasing its market share through an ongoing investment programme in its people, its clients and its technology.
www.halliwells.com
ISO is a leading provider of products and services that help measure, manage, and reduce risk. ISO provides data, analytics and decision-support solutions to professionals in many fields, including insurance, finance, property, health services, government and human resources. Clients use ISO’s databases and services to classify and evaluate a variety of risks and detect potential fraud. Around the world, ISO’s services help customers protect people, property and financial assets. ISO’s claims solutions include Claims Outcome Advisor (COA) the leading personal injury claim evaluation system, the powerful Xactware suite of property estimating systems and Netmap anti-fraud visual link analysis software.
www.iso.com
Established in 1987 Rainbow International is a national company specialising in the restoration of property as a result of fire, flood or accidental damage. These services are supplied to many of the UK’s insurance companies, loss adjusters and brokers. Our industry trained staff are provided by a highly motivated and professionally managed workforce that has thorough insurance product knowledge. Staff are security vetted; wear a corporate uniform, carry identification and our vehicles are branded. Our franchise network of over 100 branches are strategically located across the UK, resulting in a very reliable, responsive and comprehensive domestic and commercial restoration service to the insurance industry.
www.rainbow-int-co.uk
For sponsorship opportunities in 2010, please contact Thomas Cull on
Registration details:
To register for this event please complete your details
I would like to register one place (Please photocopy this form for
additional delegates)
At the standard rate of £775 per delegate
£
At the Post Magazine subscriber rate of £675 per delegate
£
As a Claims Club member FREE
Please enter your Claims Club membership number here
I am booking before 18th September 2009 and wish to
claim a discount of £100 per delegate
- £
I cannot attend the conference but wish to purchase the
online conference for £325
£
Please add VAT 15%
+ £
Total remittance
= £
How to register:
Complete the form below and send
to
Oliver Nevill, Post Events, 32 – 34
Broadwick Street, London, W1A 2HG
Fax
020 7316 9563
postevents@incisivemedia.com
Web
www.postevents.co.uk
Phone
Oliver Nevill on 020 7316 9405
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•Full payment is required before the conference • Please make cheques payable to Incisive Financial Publishing
Ltd
• If you cancel your booking prior to 21 days before the event, you will receive a refund less a handling and administration charge of £75 + VAT (£86.25)
• If a cancellation is made after this time, no refund can be made but a substitute delegate will be welcomed. Please advise the organisers of any changes
• All cancellations must be made in writing and will be acknowledged in writing by Incisive Media • Due to circumstances which may be beyond its control,
Incisive Financial Publishing Ltd reserves the right to make changes to the programme and/or speakers without prior notice
• Special Group discounts: Please call 020 7316 9405 • Please note, lunch, tea and coffee are included in the cost of
the conference
• How and why do we carbon offset our events? Post launched its Underwrite the Future Campaign in 2007 and is committed to supporting environmental causes within the insurance industry. For all Post events, a calculation is now made regarding residual emissions, including in respect of all delegate travel, and an appropriate donation will be made to registered charity PURE the Clean Planet Trust. This donation is used to buy and cancel carbon credits from emissions reduction projects that meet the high quality
international standards of the Kyoto Protocol. • Venue Details: Victoria Park Plaza, 239 Vauxhall Bridge Road,
London SW1V 1EQ
• For any additional information, please contact the organisers: Post Events, 1st Floor, 32 – 34 Broadwick Street, London W1A 2HG Tel: 020 7316 9405 Email: postevents@incisivemedia.com
