Existing Fotoware Software License at backup server

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SPECIFICATION FOTOWARE

Phase Service Scope

Fasa 1 A. Data Storage Controller (1 Unit)

B. Data Storage Expansion and Accessories (2 Unit) (Data Storage C. Server Rack (1 Unit)

Procurement and Software

D. Uninterruptable Power Supply (1 Unit) License E. Software Scope

Renewal) Software Renewal for 24 Months Period (23.5.2014 — 22.5.2016) Coverage Existing Fotoware Software License at primary server

D Index Manager 7.0 Standard D Color Factory 7.0 Small Office D Fotoweb 7.0 Enterprise D Fotoware Connect

Existing Fotoware Software License at backup server D Index Manager 7.0 Standard

D Color Factory 7.0 Small Office D Fotoweb 7.0 Enterprise D Fotoware Connect Existing Fotoware client license

D 8 units Fotostation 7.0 Index version

Software upgrade from existing version to latest version as below :

D. Index Manager Standard D Color Factory Small Office D Fotoweb Enterprise D Fotoware Connect D Fotostation Client F. Training D. User Training D Administrator Training

Fasa 2 A. Hardware support and maintenance

(23.5.2014 — I. Preventive maintenance for Storage Controller,

22.9.2014) Storage Enclosure and UPS

(4 months) II. On-Site Corrective maintenance for Storage Controller,

Storage Enclosure and UPS.

y Support & Maintenance 8x5 Next Business Day

Onsite

D Remote Support 8x5

> Telephone Support 8x5

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Ill. Check System performance

IV. Prepare assessment report for optimizing and fine

tuning.

V. Update hardware configuration and documentation

C. Professional Service (Upgrade — if any)

I. Software Upgrade from existing Fotoware System to

latest version ;

> Software Upgrade Exercise

➢ Testing of Software

➢ Documentation

➢ Training

➢ Installation/Customization

II. Patch the system to the latest Windows patch.

D. Onsite Support & Maintenance

➢

Onsite support & Maintenance 24/7/365

➢

Telephone Support 24/7/365

➢

Monthly System Backup & Troubleshoot

I. Backup on CD-ROM of the data and existing system

configuration to both main and mirror server II. Regular system checkup, trouble shooting plus

consultation on operational procedures performed.

➢

Pre-test of software upgrade & Update if

available

➢

Preventive Maintenance

➢

System Health Check

➢

Implementation of Software Upgrade &Update

if available

Fasa 3 A. Hardware support and maintenance (23.9.2014 —

22.1.15)

I. Preventive maintenance for Storage Controller, Storage Enclosure and UPS

➢

Support & Maintenance 8x5 Next Business Day

Onsite

➢

Remote Support 8x5

➢

Telephone Support 8x5

(3)

III. Check System performance

IV. Prepare assessment report for optimizing and fine tuning.

V. Update hardware configuration and documentation

I. Software Upgrade from existing Fotoware System to latest version ;

> Software Upgrade Exercise > Testing of Software

D Documentation

➢ Training

> Installation/Customization

II. Patch the system to the latest Windows patch. D. Onsite Support & Maintenance

> Onsite support & Maintenance 24/7/365 > Telephone Support 24/7/365

> Monthly System Backup & Troubleshoot I. Backup on CD-ROM of the data and existing system

configuration to both main and mirror server II. Regular system checkup, trouble shooting plus

consultation on operational procedures performed. ';- Pre-test of software upgrade & Update if

available

> Preventive Maintenance D System Health Check

> Implementation of Software Upgrade &Update if available

Fasa 4 A. Hardware support and maintenance (23.1.2015 —

22.5.2015)

I. Preventive maintenance for Storage Controller,

Storage Enclosure and UPS

> Support & Maintenance 8x5 Next Business Day Onsite

> Remote Support 8x5 > Telephone Support 8x5

(4)

III. Check System performance

IV. Prepare assessment report for optimizing and fine

tuning.

V. Update hardware configuration and documentation

I. Software Upgrade from existing Fotoware System to latest version ;

➢ Software Upgrade Exercise

➢ Documentation

➢ Training

II. Patch the system to the latest Windows patch.

D. Onsite Support & Maintenance

> Onsite support & Maintenance 24/7/365

> Telephone Support 24/7/365

> Monthly System Backup & Troubleshoot

I. Backup on CD-ROM of the data and existing system

configuration to both main and mirror server

II. Regular system checkup, trouble shooting plus

> Pre-test of software upgrade & Update if

available

> Preventive Maintenance

➢

System Health Check

➢

Implementation of Software Upgrade &Update

if available

> Support & Maintenance 8x5 Next Business Day

Onsite

> Remote Support 8x5

> Telephone Support 8x5

III. Check System performance

IV. Prepare assessment report for optimizing and fine

tuning.

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D Software Upgrade Exercise D Testing of Software

D Documentation D Training

D Installation/Customization

D. Onsite Support & Maintenance

D Onsite support & Maintenance 24/7/365

D Telephone Support 24/7/365

D Monthly System Backup & Troubleshoot

I. Backup on CD-ROM of the data and existing

system configuration to both main and mirror server

D Pre-test of software upgrade & Update if

available

D Preventive Maintenance

D System Health Check

➢

Implementation of Software Upgrade &Update

if available

(4 months) II. On-Site Corrective maintenance for Storage Controller, Storage Enclosure and UPS.

D Support & Maintenance 8x5 Next Business Day

Onsite

D Remote Support 8x5

D. Telephone Support 8x5

III. Check System performance

IV. Prepare assessment report for optimizing and fine

tuning.

V. Update hardware configuration and documentation

C. Professional Service (Upgrade - if any)

I. Software Upgrade from existing Fotoware System to latest version ;

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D Testing of Software

➢ Documentation

➢ Training

II. Patch the system to the latest Windows patch.

D. Onsite Support & Maintenance

D Onsite support & Maintenance 24/7/365

D Telephone Support 24/7/365

D Monthly System Backup & Troubleshoot

II. Regular system checkup, trouble shooting plus consultation on operational procedures performed.

D Pre-test of software upgrade & Update if

available

D Preventive Maintenance

D System Health Check

D Implementation of Software Upgrade &Update

if available

Fasa 7

A. Hardware support and maintenance

D Support & Maintenance 8x5 Next Business Day

Onsite

D Remote Support 8x5

D Telephone Support 8x5

III. Check System performance

IV. Prepare assessment report for optimizing and fine

tuning.

V. Update hardware configuration and documentation

C. Professional Service (Upgrade

— if any)

➢ Software Upgrade Exercise

➢ Documentation

➢ Training

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D. Onsite Support & Maintenance

➢ Onsite support & Maintenance 24/7/365

➢ Telephone Support 24/7/365

➢ Monthly System Backup & Troubleshoot

➢ Pre-test of software upgrade & Update if

available

➢ Preventive Maintenance

➢ System Health Check

➢ Implementation of Software Upgrade &Update

if available

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