Membership Services (973) 377-7200 AAA.com/Membership AAA Emergency Road Service
(800) AAA-HELP (800 222-4357) AAA.com/ERS AAA Car Care Center
135 Route 22 East & Fadem Road Springfield, NJ 07081
(973) 467-2651 AAA.com/CarCare
Mon - Fri 7:30am-6pm • Sat 7:30am-4pm
AAA New Jersey Insurance Agency, Inc.
(888) 390-4547 AAA.com/Insurance
Mon - Fri 9am-5pm • Sat & Evening by Appointment
Branch Offices:
1 Hanover Road Florham Park, NJ 07932(973)377-7204
Mon, Tues, Thurs, Fri 9am-5pm • Wed 9am-7pm Sat 9am-3pm
135 Route 22 East & Fadem Road Springfield, NJ 07081
(973)467-2651
Mon, Wed, Fri 9am-5pm • Tues, Thurs 9am-6pm Sat 9am-3pm
Essex Green Shopping Center 495 Prospect Avenue West Orange, NJ 07052
(973)325-0024
Mon, Tues, Wed, Fri 9am-5pm • Thurs 9am-7pm Sat 9am-3pm
AAA.com
New Jersey Automobile Club
Membership Handbook
Membership • Automotive • Discounts
Travel • Insurance • Financial Services
Membership Handbook
Membership • Automotive • Discounts
Travel • Insurance • Financial Services
New Jersey
Automobile Club
Membership
Table of Contents
Membership
1-5
Emergency Road Services
6-10
Show Your Card & Save
®11
Insurance Products & Services
12
AAA Car Care Center
13-14
Approved Auto Repair &
14
Approved Auto Body
Travel Services
15-16
Travel Store
17
Financial & Car Buying Services 18-19
Safety & Educational Services
19
Web & Mobile Solutions
20
AAA Premier Membership
21-28
and Covered Services
Frequently Asked Questions
29
Please note the information in this handbook is current as of August 1, 2011 and subject to change. For updated information, visit AAA.com/BenefitsMembership
AAA New Jersey Automobile Club serves AAA members residing or working in Essex, Morris & Union Counties. Services are also available to you at every AAA club and branch office throughout the United States and at club of-fices of the Canadian Automobile Association and affiliated auto club offices in numerous other foreign countries.
Club services, benefits and membership dues are sub-ject to change. Members will be advised of any changes in the Club’s official publication, AAA Traveler.
Service is provided only to those individuals with member-ships issued in their names. AAA membermember-ships are not transferable. AAA membership protects individuals, not vehicles.
Your Membership Card
Your membership card is your AAA identification. Carry it with you at all times. It must be in your possession to obtain AAA services, benefits, and discounts provided with your membership. When requesting Emergency Road Services, it is important to have your current membership card and valid photo I.D. available.
You will receive a new membership card each year with your membership renewal invoice. Cards are activated upon receipt of payment.
We Respect Your Privacy
Your membership entitles you to many discounts and opportunities with AAA and our preferred suppliers. From time to time you may receive information about AAA-related products, services, and member discounts. If you do not wish to receive information regarding these member-only benefits, please mail your name, address, and membership number to: AAA New Jersey Automobile Club, Attn: Privacy Coordinator, 1 Hanover Road, Florham Park, NJ 07932. Allow 12 weeks for the suppression to take effect. Please note you will continue to receive annual membership renewal statements and our publication,
AAA Traveler.
AAA Traveler
Our Club’s bi-monthly membership publication, AAA
Traveler, is your source for automotive, travel, insurance
and financial services information. AAA Traveler also
provides updates on AAA’s local and national legislative,
Welcome to the Club!
Your AAA membership not only provides peace-of-mind in the event of a vehicle breakdown, but also serves as your special passport to valuable benefits, services and discounts. Read on to find out why over 52 million
members rely on AAA’s nationwide services.
EMERGENCY ROAD SERVICES
MEMBERSHIP MEMBER SINCE
CLUB CODE MEMBERSHIP NUMBER VALID THROUGH MEMBER NAME
800-AAA-HELP (800-222-4357)
AAA Car Care Center & AAA Spr ingfield 973-467-2651
AAA Florham Park 973-377-7204 - AAA West Orange
973-325-0024
AAA/Hertz Car Rentals: 1-800-654-3080
CDP #00074 AAA Discounts & Lodging Rese
rvations 1-866-222-7283
NJ4008-C Member Signature — Service is for the named member only — AAA membership is non-transf
erable This is not insurance. RxBIN: 004336 RxPCN: AAA
RxGRP: AAA074 ID: Add 01 to 9 digit member number
CVS Caremark | Help Desk: 1-866-222-7283
MEMBER SERVICES - 973-377-7200
AAA.com
429 074 123456701 9 2010 12/31/2012
Plus RV
Primary & Associate Membership
The first member in a household is called a Primary Member. Associate Membership is available to all other persons living in the same residence as the Primary Member. Each Associate Member receives a separate membership card and is entitled to all benefits and services at a reduced rate. Associate Members must select the same coverage (Basic, Plus or Premier) as the Primary Member.
Dues
Upon joining the Club your membership extends for a period of at least twelve months, from the date your dues payment is received through the last date of the month which occurs 12 months later. AAA Plus & AAA Premier benefits become active following a 7-day waiting period. Prior to the expiration date of your membership you will receive an invoice for dues for the subsequent twelve-month period. Renewal membership dues are due prior to the membership expiration date. You are, however, granted a forty-five (45) day grace period during which you are entitled to all of the benefits of membership. Dues payment made during that grace period renews your membership and keeps it in continuous effect for twelve months from the original membership expiration date. Continuous membership results in certain benefits such as eligibility for AAA Plus and AAA Premier membership benefits.
Should you fail to renew your AAA membership, any roadside assistance benefits you obtained during the grace period will be billed to you.
After the conclusion of the grace period, you will not be able to renew your membership. You may, of course, reap-ply for membership, and, if accepted, you will be charged a reenrollment fee and be treated as a new member. Your new membership will start from the date your payment
is received for a period of twelve months, ending the last date of the month which occurs 12 months later. You will be subject to a 7-day waiting period for AAA Plus or AAA Premier benefits.
Members may request a full refund of membership dues within 30 days of joining AAA, if they have not used Emer-gency Road Service. Cancellations requested more than 30 days after joining AAA are not eligible for refund.
AAA New Jersey Automobile Club reserves the right to can-cel any membership for abuse of its services, at any time.
Types of Membership
Just as your license allows you to drive any car, your AAA membership card covers you even when you are not in your own vehicle. You should carry it with you at all times. All AAA members are entitled to AAA Basic benefits im-mediately upon joining AAA. AAA Basic benefits include certain Emergency Road Services, discounts on retail pur-chases and insurance and travel benefits, and much more. Read through this Membership Handbook for details.
AAA Plus
AAA Plus membership increases your level of protection with enhanced Emergency Road Services. Look for “AAA Plus” throughout this handbook. AAA Plus benefits are available seven days after receipt of payment.
AAA Premier
AAA Premier members have access to AAA’s most compre-hensive package of travel and roadside assistance benefits. AAA Premier membership status entitles you to more per-sonalized services, special discounts, and expanded Emer-gency Road Service. Look for “AAA Premier” throughout this handbook and review the dedicated AAA Premier pages for details. AAA Premier benefits are available seven days after receipt of payment.
For more details on AAA Premier membership benefits, please see pages 21-28.
Student Membership
New Jersey Automobile Club offers reduced rate AAA Basic or AAA Plus memberships to persons age 17-23 living or working in Morris, Essex, or Union Counties. Student members are Primary members and may not carry Associ-ate members. Student members will be billed at full AAA Basic or AAA Plus dues on or following their 24th birthday.
For details, visit AAA.com/Student.
Gift Membership
You can purchase AAA membership for friends and loved
Vehicle Coverage
Four (4) Emergency Road Service calls per member per membership year
Free Towing
To the destination of your choice
Emergency Fuel Delivery
Sufficient fuel will be delivered, or you will be towed to the nearest fueling facility to purchase fuel
Lockout Services
Payment for a locksmith will be allowed if service vehicle operator cannot perform required service
Home Lockout
Gain entry to primary home with proof of residence
Extrication/Winching Service
If a car is stuck in a ditch, mud or snow, it will be freed if it can be safely reached from a normally traveled road or established thoroughfare. Once the vehicle is back on the road, normal AAA towing privileges apply.
Trip Interruption
Coverage includes meals, lodging and/or substitute transportation
Replacement Car Rental
In conjunction with a tow
Availability
Basic benefits are available immediately upon payment of membership dues to members of all service levels
Four-wheel automobiles and standard pickup trucks
Up to 3 miles
Member pays prevailing pump prices for fuel
Up to $50 for parts and labor
Not Available
Provides one service vehicle and one driver
Up to $200* vehicle disabled due to collision
Not Available
Available immediately upon payment
Choose The Right
AAA Membership
Plan For You
AAA Basic* Benefits provided by AAA New Jersey Automobile Club
† Insurance coverage is underwritten by BCS Insurance Company and administered by World Access Service Corp. AAA Premier RV applies to RVs meeting the definition of vehicle as it appears in the ‘Travel Insurance and Assistance Services’ section
EMERGENCY ROAD SERVICES
MEMBERSHIP MEMBER SINCE
CLUB CODE MEMBERSHIP NUMBER VALID THROUGH MEMBER NAME
800-AAA-HELP (800-222-4357)
AAA Car Care Center & AAA Springfield 973-467-2651
AAA Florham Park 973-377-7204 - AAA West Orange 973-325-0024
AAA/Hertz Car Rentals: 1-800-654-3080 CDP #00074
AAA Discounts & Lodging Reservations 1-866-222-7283
NJ4008-C Member Signature — Service is for the named member only — AAA membership is non-transferable
This is not insurance. RxBIN: 004336 RxPCN: AAA RxGRP: AAA074 ID: Add 01 to 9 digit member number
CVS Caremark | Help Desk: 1-866-222-7283
MEMBER SERVICES - 973-377-7200
AAA.com
429 074 123456701 9 2010 12/31/2012 Basic
Four-wheel automobiles and standard pickup trucks
Up to 100 miles
Fuel and delivery are free
Up to $100 for parts and labor
Not Available
A second service vehicle and a second driver, if necessary, will be provided at no extra charge
Up to $700* vehicle disabled due to collision
Not Available
Plus benefits are available 7 days after receipt of payment
Four-wheel automobiles and standard pickup trucks
Up to 100 miles, with one tow up to 200 miles permitted per household per membership year
Fuel and delivery are free
Up to $100 for parts and labor
Up to $100 for parts and labor
A second service vehicle and a second driver, if necessary, will be provided at no extra charge
Up to $1,500† trip delayed for covered reasons
One complimentary day, up to full-size vehicle
Premier benefits are available 7 days after receipt of payment
Extends coverage to motor homes; camping or travel trailers; pickup trucks with campers; motorcycles and boat, snowmobile or motorcycle trailers
Same as AAA Plus or AAA Premier
Same as AAA Plus or AAA Premier
Same as AAA Plus or AAA Premier
Same as AAA Plus or AAA Premier
Same as AAA Plus or AAA Premier
Same as AAA Plus* or AAA Premier†
Same as AAA Plus or AAA Premier
RV benefits are available 7 days after receipt of payment
AAA Plus AAA Premier AAA Plus RV/ AAA Premier RV
JUNE EMERGENCY ROAD SERVICES
MEMBERSHIP MEMBER SINCE
CLUB CODE MEMBERSHIP NUMBER VALID THROUGH MEMBER NAME
800-AAA-HELP (800-222-4357)
AAA Car Care Center & AAA Springfield 973-467-2651
AAA Florham Park 973-377-7204 - AAA West Orange 973-325-0024
AAA/Hertz Car Rentals: 1-800-654-3080 CDP #00074
AAA Discounts & Lodging Reservations 1-866-222-7283
NJ4008-C Member Signature — Service is for the named member only — AAA membership is non-transferable
This is not insurance. RxBIN: 004336 RxPCN: AAA RxGRP: AAA074 ID: Add 01 to 9 digit member number
CVS Caremark | Help Desk: 1-866-222-7283
MEMBER SERVICES - 973-377-7200
AAA.com
429 074 123456701 9 2010 12/31/2012 Plus
JOHN SMITH
EMERGENCY ROAD SERVICES
CLUB CODE MEMBERSHIP NUMBER MEMBER NAME
800-AAA-HELP (800-222-4357)
AAA Car Care Center & AAA Springfield 973-467-2651 AAAFlorham Park 973-377-7204 - AAAWest Orange 973-325-0024 AAA/Hertz Car Rentals: 1-800-654-3080 CDP #00074 AAA Discounts & Lodging Reservations 1-866-222-7283
NJ4009-C Member Signature — Service is for the named member only — AAA membership is non-transferable
This is not insurance. RxBIN: 004336 RxPCN: AAA RxGRP: AAA074 ID: Add 01 to 9 digit member number
CVS Caremark | Help Desk: 1-866-222-7283
AAA PREMIER SERVICES - 888-853-4541
AAA.com
429 074 123456701 9
JOHN SMITH
MEMBERSHIP MEMBER SINCE VALID THROUGH
2010 12/31/2012 Premier
EMERGENCY ROAD SERVICES
MEMBERSHIP MEMBER SINCE
CLUB CODE MEMBERSHIP NUMBER VALID THROUGH MEMBER NAME
800-AAA-HELP (800-222-4357)
AAA Car Care Center & AAA Springfield 973-467-2651
AAA Florham Park 973-377-7204 - AAA West Orange 973-325-0024
AAA/Hertz Car Rentals: 1-800-654-3080 CDP #00074
AAA Discounts & Lodging Reservations 1-866-222-7283
NJ4008-C Member Signature — Service is for the named member only — AAA membership is non-transferable
This is not insurance. RxBIN: 004336 RxPCN: AAA RxGRP: AAA074 ID: Add 01 to 9 digit member number
CVS Caremark | Help Desk: 1-866-222-7283
MEMBER SERVICES - 973-377-7200
AAA.com
429 074 123456701 9 2010 12/31/2012 Plus RV
JOHN SMITH
EMERGENCY ROAD SERVICES
CLUB CODE MEMBERSHIP NUMBER MEMBER NAME
800-AAA-HELP (800-222-4357)
AAA Car Care Center & AAA Springfield 973-467-2651 AAAFlorham Park 973-377-7204 - AAAWest Orange 973-325-0024 AAA/Hertz Car Rentals: 1-800-654-3080 CDP #00074 AAA Discounts & Lodging Reservations 1-866-222-7283
NJ4009-C
Member Signature — Service is for the named member only — AAA membership is non-transferable
This is not insurance. RxBIN: 004336 RxPCN: AAA RxGRP: AAA074 ID: Add 01 to 9 digit member number
CVS Caremark | Help Desk: 1-866-222-7283
AAA PREMIER SERVICES - 888-853-4541
AAA.com
429 074 123456701 9
JOHN SMITH
MEMBERSHIP MEMBER SINCE VALID THROUGH
Emergency Road Service (ERS) is an emergency service to be used if your vehicle breaks down unexpectedly, has a flat tire, runs out of fuel, or otherwise malfunctions without warning. It is not a substitute for proper vehicle mainte-nance. ERS is provided by official AAA-affiliated service facilities who are paid by the Club.
Members are entitled to four free Emergency Road Service calls during a membership year. Any member exceeding the maximum number of road service calls, or found to be uti-lizing AAA Emergency Road Service for convenience rather than emergency needs, may be required to pay a commer-cial rate for the service.
Mechanical First Aid
Minor adjustments that will allow your vehicle to proceed safely and that can be completed within a reasonable amount of time at the scene of the breakdown during one service call. If the service technician determines that your vehicle cannot be placed in safe driving condition, tow-ing service will be provided as outlined under the Towtow-ing Services section.
Battery Boost or Replacement
A battery boost will be provided in an attempt to start your vehicle. Our technicians will test your electrical system and replace your battery on the spot if needed. AAA batteries come with a 3-year, free-replacement warranty and 3-year prorated warranty. AAA members receive a $25 discount off retail price. You can get a battery quote in advance online at
AAA.com/BatteryService. Flat Tire
The AAA service technician will remove a flat tire from your vehicle and replace it with your inflated spare. Any tire repairs or extra trips will be at your own expense.
Fuel Delivery
A supply of fuel, enabling you to reach the nearest service station, will be delivered to your disabled vehicle. You’ll be charged the current pump price for the fuel (no charge for AAA Plus or AAA Premier members). If fuel delivery is not available, your vehicle will be towed to the nearest service facility where you may purchase fuel.
Lockout Service
If your keys are locked in your vehicle, the AAA-affiliated service facility will attempt to gain entry. If your keys are lost, broken, or the service facility cannot gain entry, locksmith service up to $50 ($100 for AAA Plus or AAA Premier mem-bers) or reimbursement for commercial locksmith service up to $50 will be provided.
Extrication/Winching
Your vehicle will be extricated/winched up to 10 feet when it can be safely reached from a normally traveled, established thoroughfare. One technician and one service vehicle (two technicians and two service vehicles are available with AAA Plus or AAA Premier) will be furnished at AAA’s expense. If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense. Due to the nature of the service being provided, members may be asked to sign a damage waiver.
Towing Services
When your vehicle cannot be started or safely driven it will be towed to the ERS facility rendering service or up to three miles (up to 100 miles for AAA Plus or AAA Premier members) from the point of disablement to a destination of your choice, at no charge. AAA Premier members may use one of their eligible service calls to receive one tow of up to 200 miles per household each year. Should you choose to have your vehicle towed beyond the allocated mileage to another destination, a per-mile charge will apply, payable to the driver at time of service. AAA permits one towing service per vehicle disablement.
On certain toll roads, such as the Garden State Parkway and the New Jersey Turnpike, regulations restrict access for road service and/or towing to service facilities under contract with the local toll road authority.
Eligible Vehicles
AAA will provide emergency road service for the following types of vehicles:
• Properly insured and registered 4-wheel motor-driven vehicles of the passenger, pleasure or recreational type (with the exception of taxis and limousines) if service can be safely delivered by automobile servicing equipment. • Rented passenger vehicles (except lockout service). • Qualified commercially-plated vehicles.
• Dual-wheel unloaded pickup trucks (with the exception of cube, dump, and utility body types) if services can be safely delivered by automobile servicing equipment.
• AAA Plus RV and AAA Premier RV extend coverage to include RV’s, motorcycles, pickup trucks with campers, travel trailers and dual-wheel campers and motor homes (except tire service, extrication, and towing).
• Towing of light duty trailers (except for fifth wheel trail-ers) at your expense if your vehicle requires towing, members may be required to pay for towing the trailer.
Note: The following types of service requests aren’t covered by your membership: services for unregistered/uninsured vehicles; towing from a place of repair or to a salvage yard; police ordered towing due to a traffic violation, abandonment, or infraction of a local ordi-nance; convenience tow (transporting a working vehicle); vehicles not on or adjacent to a paved roadway or surface; vehicles in an unplowed, hazardous, or restricted driveway, parking lot or roadway; and extrication or towing of a vehicle that may cause damage to the service facility’s equipment.
Who is Eligible for Service
You must be a member of AAA at the time the vehicle becomes disabled. You must present a valid AAA member-ship card, photo I.D., vehicle registration, and insurance card to receive service. Members must be with the disabled vehicle and, if towed, must accompany the vehicle to the tow destination. When feasible, the Club will accommodate
members in extenuating circumstances. Remember, AAA
membership covers the member, not the vehicle. If non-members are driving a member’s vehicle, they can be offered service at a commercial rate. Service is not available to non-members when driving a member’s car.
Road/Weather Conditions
During periods of extreme weather or poor road conditions, AAA reserves the right to delay towing or limit towing to the nearest AAA affiliated service facility, or other place of safety. If the vehicle is already in a safe place, AAA reserves the right to dispatch service on a priority system based upon potential danger.
Obtaining Alternate Services
If you have to obtain your own service facility, you are eligible for reimbursement based on the amount the Club would have paid to provide the service.
If you receive service by police order following a vehicle disablement on any road where regulations restrict access for road service or towing to service facilities under contract with the highway authority, reimbursement will be provided for towing to the nearest exit, up to three miles from the point of disablement, or back to the facility that responds to your call. If AAA is not able to provide Emergency Road Service, Basic members are entitled to a refund according to the Basic membership reimbursement schedule for any service that AAA would have provided. The maximum amount allowed on Basic ERS reimbursements is $55.50.
When AAA service is unavailable for AAA Plus or AAA Pre-mier members, AAA will provide reimbursement of prevail-ing commercial rates for up to 100 miles of towprevail-ing.
To obtain a reimbursement, submit original itemized receipt, a brief explanation of why AAA service was not used, and your membership number within 60 days of the incident to: Emergency Road Service, AAA New Jersey Auto-mobile Club, 1 Hanover Road, P.O. Box 698, Florham Park, NJ 07932-0698.
Liability
Official AAA service facilities have been selected for their ability to provide reliable Emergency Road Service. The Club acts as an agent for members and is not responsible for any damage, injury or loss to member’s property or person resulting from such service.
AAA-affiliated service facilities are required to carry insurance. Any alleged liability or property claim must be presented to the AAA-affiliated service facility involved within 24 hours and prior to any repairs.
How Do You Obtain Emergency Road Service?
If the vehicle you’re in is disabled anywhere in the U.S. or
Canada, call (800) AAA-HELP or visit AAA.com/ERS.
You can also obtain ERS on your handheld device using the AAA Roadside app or AAA.mobi. Please be advised that call-ing our offices will only delay your request.
When you call for Emergency Road Service, please be pre-pared to provide the following information:
• Club code number “074” • Membership number • Name
• Your exact location
• Year, make, model and color of your vehicle • License plate number
• Telephone number where you can be reached. Telephone calls are recorded and monitored.
After contacting us, remain with or in sight of your vehicle un-til help arrives. If you’re able to start your vehicle before help arrives, please call AAA to cancel your request. The next mem-ber waiting for service will appreciate your consideration.
Trip Interruption Protection
AAA Basic & AAA Plus
If you’re involved in an accident disabling a car (driven by you) for 24 hours or more, and the accident occurs 100 miles or more from your home, you’re entitled to reim-bursement not exceeding $200 ($700 for AAA Plus) for up to three days of meals, lodging, car rental, and commercial transportation expenses incurred as a result of the delay. You must: (1) report the accident to police, (2) obtain itemized, paid receipts of your expenses incurred within 72 hours of the accident and (3) submit to the Club (within 60 days) a copy of the police report, a repair bill, and the original itemized receipts. For reimbursement, send your information to: Emergency Road Service, AAA New Jersey Automobile Club, 1 Hanover Road, P.O. Box 698, Florham Park, NJ 07932-0698.
AAA Premier*
If your trip is delayed due to an accident, mechanical breakdown, car theft or other covered reason you can be reimbursed up to $1500 for covered out of pocket expenses including meals and accommodations and/or substitute transportation to continue your trip. See page 24 for details.
* Insurance coverage is underwritten by BCS Insurance Company.
Emergency Check Acceptance
If you need emergency automobile services not covered by your AAA membership, or if you need emergency repairs to your car, AAA Emergency Road Service facilities throughout the United States will accept your personal check up to $250.
Emergency Check Cashing
AAA Clubs throughout the United States will help you in an emergency by cashing your personal check up to $100 when presented with your valid AAA membership card and other specified identification.
Automobile Theft Reward
AAA will pay a $500 ($2,000 for AAA Plus or AAA Premier members) reward for information leading to the arrest and conviction of anyone stealing a car owned by you. All information must be reported to the police and entered on an official police report.
This is not payable to the owner, or family members of the owner, of the stolen car or members of any law enforcement agency.
Show Your Card & Save
®The Show Your Card & Save® program gives AAA members
access to exclusive member-only discounts in stores, on-line, at hotels, in AAA offices, and so much more! Members are automatically entitled to discounts and special offers from international, national and local partners, just by presenting their AAA membership cards at checkout.
Visit AAA.com/Discounts to find over 164,000 locations
worldwide. On the road? Find the nearest deals by
down-loading the AAA Discounts app from AAA.com/Mobile.
For Your Health
Save an average of 24% on your prescriptions at local
pharmacies with AAA Prescription Savings (visit AAA.
com/Prescriptions for details). You’ll also get discounts off eyewear and contact lenses, hearing aids, and gym memberships.
In Stores
Visit your favorite retail stores and save! With AAA, you can buy clothing, accessories, shoes, and more – for less.
At the store, look for the AAA Show Your Card & Save®
logo. Visit AAA.com/SearchForDiscounts to find a
participating retailer near you.
Online
A world of savings is available on AAA.com. Use our exclusive links to partner sites for discounts on books, computers, jewelry, gifts, gourmet foods, flowers, lug-gage, handbags, home décor, toys, and more. Start every
online shopping experience at AAA.com/SpecialOffers
to get a great deal.
At Home
With a discounted subscription to Consumer Reports™, you can find the best-rated appliances and home products. Then, use your AAA card to save on television service, satellite radio, storage facilities, computer services, auto-motive accessories & parts, vehicle repair services, GPS systems and even pet care.
Around the Globe
AAA members receive the best discounts for hotel, motel, and campground reservations, as well as cruise and vaca-tion savings (see page 15 for details). Get there for less with savings from Hertz car rentals and Amtrak rail tickets. In addition, you’ll enjoy discounts for sightseeing excur-sions, theme parks, and entertainment.
Insurance Products & Services
The AAA New Jersey Insurance Agency works hard to provide the service and benefits that you want most. As an indepen-dent agency, we offer a full line of insurance for AAA members, with discounts and credits that can help you reduce your premiums. AAA members can receive a free annual review of their insurance policies with a licensed agent. Our agents will help you find appropriate coverage at the best available rate.
Call (888) 390-4547 or visit AAA.com/Insurance to
obtain a free, no-obligation quote or to schedule a policy review.
Trust the AAA New Jersey Insurance Agency to protect all your important investments:
Personal
• Automobile • Antique Auto • Flood
• Homeowner: Home, Condo, Apartment, Beachfront/Vacation • Umbrella
• Watercraft
• Recreational Vehicles, Motor Homes
• Annuities
Life Insurance
• Attractive Term Insur-ance
• Mortgage Insurance • Universal Life • Permanent Life
Health & Medical
• Long Term Care • Long Term Disability • Individual Health • U.S. citizen traveling
abroad
Business Insurance
• Building
• Business Property • Liability
• Worker’s Compensation • Commercial Auto • Professional
• Bonds: Court/Probate, Contractor Bonds • Crime
• Employee Dishonesty • Director and Officers
Liability
• Garage Insurance • Transit Coverage • Group Life
• Group Health & Dental • Group Long Term
Conveniently located at Route 22 East & Fadem Road in Springfield, the AAA Car Care Center is a full-service auto maintenance and repair shop operated by AAA New Jersey Automobile Club.
Services provided include:
• Oil Changes; Tires; Brakes; Tune-ups
• Manufacturers Service Intervals; Warranty Programs • Computer Diagnostics; Computerized Wheel Alignment • Heating & Air Conditioning and Cooling System Service
& Repair
• Electrical & Charging System Diagnostic and Repair • Battery Service
• Used Car Certification (including a CARFAX report)
Special Benefits Exclusively for AAA Members:
• 10% discount on all billable labor
• $25 off any automotive battery and free installation for most vehicles
• FREE vehicle maintenance inspection upon request with any paid service
• FREE battery inspection
• 24-month/24,000-mile warranty on parts and labor nationwide (certain restrictions may apply; please ask for details)
Additional Benefits and Services:
• All makes and models repaired and serviced • Free shuttle service within a 5-mile radius
• Extended hours for convenient drop-off and pick-up of vehicles
• Hertz Local Edition® car rental service on-site
• Online appointment scheduling at AAA.com/CarCare
between a member and the repair provider. Repair providers agree to accept AAA’s decision on the is-sue; members are not bound by AAA’s decision.
Find locations in AAA Traveler or online at
AAA.com/Repair.
Car Care Blog
Read expert advice and have your automotive questions answered at the AAA New Jersey Car Care blog. Visit
AAA.com/CarCareTips to learn about the parts and services needed to keep your vehicle running, or Ask The Tech for specific concerns.
On Your Way to 200K Package
Enjoy one year of pre-paid routine maintenance for your vehicle. Services include oil changes, tire rotation, air filter, wiper blades and much more.
Visit AAA.com/CarCare for details.
AAA Repair Assurance Plan
Mechanical breakdown protection covers 100 percent of all covered components, parts and labor charges, less the deductible on unexpected vehicle repairs. For pricing and information, please call (973) 467-2651.
AAA’s Approved Auto Repair and Approved Auto Body facilities maintain AAA’s per-formance standards while providing reliable service. AAA requires facilities to employ technicians certified by the National Institute for Automotive Service Excel-lence, maintain state-of-the-art equipment to complete a broad range of repairs, and adhere to customer service satisfaction criteria. AAA members are entitled to:
Free maintenance inspection: When your vehicle is serviced, you may request a free safety inspection. This report will alert you to the conditions of items frequently contributing to roadside breakdowns.
Written estimate of the cost of work to be per-formed on your vehicle:The actual cost of work will not exceed the written estimate by 10 percent without your authorization.
Nationwide warranty of 12 months or 12,000 miles. Replaced parts returned to you upon request. Dispute resolution:AAA will investigate any dispute
Approved Auto Repair &
Approved Auto Body
Travel Agency
AAA Travel Agents can arrange every detail of your trip, whether you are traveling by plane, ship, rail or auto. Travel Agents are located in each of our branch offices for vacation and business travel planning.
Services We Offer
In each AAA New Jersey Automobile Club office, you’ll find travel agents available to serve you.
Our Domestic Travel Counselors can make hotel/camp-ground reservations, secure car rentals or rail tickets, arrange a sightseeing excursion, and plan your U.S. vaca-tions and theme park trips. We even have Disney experts on staff for your next magical getaway!
The International Travel Agents are ready to plan your cruise or resort vacations, obtain airline tickets, reserve your accommodations overseas, find tours and day trips, and arrange group travel.
Why Use a Travel Agent?
Your AAA travel agent has access to exclusive AAA member benefits and offers from many travel vendors. They can save you time and money by researching your trip and finding the best option at the best price. AAA travel plan-ning services are free to members.
AAA Travel Views
Whet your travel appetite and get advice from fellow travel-ers online with the AAA Travel Views blog. Draw on the expertise of AAA travel guide writers, travel agents and ho-tel/restaurant inspectors to get answers to your questions about upcoming trips and spark ideas for new trips. It’s also a forum to share your travel tips with other readers.
Visit AAATravelViews.com to get started.
Special Member Benefits
While AAA can handle all of your travel arrangements with any travel vendor, we’ve entered into preferred part-nerships with a select group of notable travel companies to provide value-added features or discounts for our travel clients. AAA Vacations cruises also offer exclusive member benefits on select sailings.
Trip Insurance
Travel at ease anywhere in the world with low-cost trip cancellation and baggage insurance. When you make your reservations through AAA Travel, you also receive compli-mentary travel accident insurance of $100,000. Ask your AAA Travel Agent for details.
Maps & TripTiks® & TourBooks®
At your request, AAA will prepare
personal-ized driving directions, our famous TripTik®
routings. In addition to TripTiks®, we stock
many regional, state and city maps.
AAA’s TourBook® guides are your
refer-ence to the cities, states and provinces you plan to visit. There are free AAA guides for all U.S. domestic locations.
AAA also has informative CampBook® guides for sale.
These list recommended campsites and their available services.
AAA’s maps, TripTiks®, CampBooks® and TourBook® guides
are an exclusive member-only benefit and are not for sale to the general public. To order your travel material call (973) 377-7204, stop by any of our branch offices, or order
online at AAA.com.
Please allow seven to ten days for material to be mailed to you or for information you plan to pick up at one of our conveniently located offices.
TripTik® Travel Planner is an online service available on
AAA.com/TripTik or via the AAA TripTik Mobile app. Print your map and directions, use the email feature or save your trips for easy updating.
You can also access TourBook® & CampBook® information
online at AAA.com/TourBook or with our eTourBook®
Guides for your e-reader or smartphone.
Reservations
We can secure confirmed reservations for you at hotels, motels and vacation resorts, as well as make your car rental reservations.
Some establishments have agreed to offer special AAA member-only rates. If you choose to make your own reservations, you must request the AAA rate. Make your own reservations at your convenience by calling
Located in each New Jersey Automobile Club branch office, the AAA Travel Store offers a wide selection of luggage, travel products and accessories, and automotive accesso-ries all at significant savings off the retail price. Use your AAA
Visa® credit card and
receive an additional 5% off any merchan-dise purchase. AAA Member Rewards
Visa® cardholders
also receive triple rewards points!
Discounted movie theater tickets, attraction tickets, and
amusement park tickets are also available. Visit AAA.
com/Tickets for partners & offers,
or to buy your tickets. You can purchase luggage and
travel accessories online at AAA.com/eTravelStore.
AAA Travel Money
Your AAA Travel Store has many options for carrying funds securely on your trip. For more information, call or visit
your participating AAA office or AAA.com/TravelMoney.
• Fee-free AAA Travelers Cheques • Reloadable AAA Travel Money Card
• American Express® gift cards
• Foreign currency & Tip Paks®
Passport Photos
AAA passport photos comply with all U.S. Passport regula-tions and can also be used for your visa or International Driving Permit. The price for Basic members is $6 ($4 for AAA Plus or free for AAA Premier members) for two photos. Photos can be obtained at all AAA New Jersey Automobile Club Travel Stores.
International/Inter-American Driving Permits International and Inter-American Driving Permits (IDP) are widely-accepted documents that quickly identify you to foreign officials and expedite all matters pertaining to driving while you are overseas. Call your local AAA office for details.
Free Notary Service
AAA offers free notary service in many office locations for members requiring the notarization of official documents.
Financial Services
AAA Member Rewards
Visa® Credit Card
A value-packed credit card that allows you to earn points on every purchase and then to redeem them for cash, travel, merchandise and unique adventures. Best of all,
there are no tiers and no limits on points!
You’ll start off with 2,500 bonus points after your first qualifying purchase and add more points with these every-day purchases:
TRIPLE points for qualifying AAA and travel purchases
DOUBLE points for grocery, gas and drug store purchases
SINGLE point per dollar for all other purchases This impressive rewards program includes things like AAA Vouchers for purchases at AAA branches (including AAA travel) as well as for repairs, tires and bodywork at AAA-Approved Auto Repair facilities. Or, cash in your points for top-of-the-line merchandise and gift cards redeemable at more than 100 national retailers and restaurants.
For information about the rates, fees, other costs and benefits associated with the use of this card, please call 888-665-3581 or visit AAA.com/MemberRewards. You will qualify for 2,500 bonus points if you use your new account to make at least one purchase transaction that posts to your account within 90 days of the ac-count open date. Limit (1) 2,500 bonus points credit per new account. Allow 8-12 weeks from qualifying for the bonus points to post to your account. This credit card program is issued and ad-ministered by FIA Card Services, N.A. Visa is a registered trademark of Visa International Service Association, and is used by the issuer pursuant to license from Visa U.S.A. Inc. © 2011 Bank of America Corporation
AAA Deposit Products
AAA and Discover Bank offer CDs, IRAs, Money Market Accounts and Online Savings Accounts with exclusive member benefits such as no minimum investment for most accounts. Student loans are also available.
AAA Car Buying Services
If you’re in the market for a new or used car, truck or SUV, AAA can help research, locate, finance and then buy or lease the vehicle of your dreams. Services include:
AAA AutoMaker: can help you select the car that best matches your lifestyle by answering a few simple
ques-tions. Visit AAA.com/Automaker and get started!
Pricing** and Carfax Vehicle History Report™:
Pricing reports provide key information including dealer costs and rebates. Carfax reports give you access to a
pre-owned vehicle’s complete history. VisitAAA.com/Carfax
AAA Auto Buying Program: Buy new vehicles at pre-arranged, no-haggle, preferential member prices, guaran-teed in writing, from select AAA-authorized dealers. Visit
AAA.com/AutoBuying or call (888) 446-7433. Auto Finance Program
AAA Auto Finance offers loans to refinance a vehicle, for new & used dealer purchases, lease buyouts and
person-to-person sales. Visit AAA.com/AutoLoan or call
(888) 244-8323.
**Data source for pricing reports, Intellichoice, Inc.
AAA sponsors bicycle, pedestrian, and motorist safety programs and has supported local school safety patrols with equipment and train-ing for more than 85 years.
Foundation for Safety & Education
The New Jersey Automobile Club Foundation for Safety & Educa-tion is a non-profit organizaEduca-tion founded by Club members in 1952. It’s funded by member contributions which are solicited on your annual membership renewal notice.
Your voluntary tax-deductible contribution funds geography and consumer education programs; child safety seat checks and donations; Car Fit; a video loan library; police training courses to help reduce traffic crashes; motorist safety cam-paigns; and Operation Safe Tow, a free tow home for intoxi-cated motorists and their vehicles.
To take advantage of the Foundation’s free programs, or to make a donation, call (973) 245-4860.
Auto Driving School Network
AAA’s Approved Driving School Network certifies driving schools that meet our standards for safety and reliability. After completing an in-depth screening, two area driving schools have received AAA certification. Please contact these schools directly for driver education course information:
A-1 Peck Nice Touch Driving School
Route 10 470 Ridgedale Avenue
Mine Hill, NJ East Hanover, NJ
(973) 927-9817 (973) 515-9400
Legislative & Advocacy Program
AAA works with elected officials on all levels of government to advocate on behalf of our members. AAA’s advocacy efforts focus on transportation-related issues such as transportation funding and traffic safety, and include ongoing education to the legislature and our members particularly in the areas of child passenger safety, teen driving, senior mobility and
Web and Mobile Solutions
Web SiteVisit AAA.com 24
hours a day, 7 days a week, to add As-sociate members, upgrade to a higher level of AAA mem-bership, review and edit your address and contact informa-tion, or renew your AAA membership. You can also arrange travel plans, print driving directions, request an insurance quote, make a car repair appointment, apply for an auto loan, find member discounts and much more!
eNews
Be sure to provide your e-mail address when speaking to us or when reviewing your AAA membership online. You’ll receive timely information by e-mail regarding member-ship benefits and special offers just for you!
Visit AAA.com/eNews to sign up for our e-mails that
match your interests. You can manage your eNews sub-scriptions anytime by clicking “Manage My Subscription” at the bottom of any eNews.
AAA Mobile
For AAA members on the go, we offer several mobile solutions. Visit
AAA.com/Mobile for details. • AAA FindMe allows Sprint
Wire-less customers to have their GPS location sent directly to AAA for Emergency Road Service. An-droid and iPhone users can also download the AAA Roadside app.
• AAA TripTik Mobile provides gas prices, maps with turn-by-turn directions, hotel reservations, restaurants and much more, for iPhone users. • Find AAA discount partners with the AAA Discounts app
for iPhone and Android.
• If you’re in an accident, use the AAA Insurance app to collect important claim information, submit an accident report, and request an emergency tow.
• For those with web-enabled devices, AAA.mobi lets you request Emergency Road Service and battery quotes,
find a AAA office, search TourBook® and CampBook®
content, get driving directions and maps, find discount locations, and more.
You can also get AAA mobile content on your AAA Magellan GPS device.
Exclusive Toll-Free Access
As a AAA Premier Member, you have access to AAA products and services simply by calling a single toll-free number. You’ll find this number on
the back of your AAA Premier membership card.
Extended Roadside Assistance
With AAA Premier, each household is entitled to one (1) tow of up to 200 driving miles from the point of break-down. This 200-mile tow is one of the four allowable ser-vice calls per membership year. The other three calls can be up to 100 driving miles from the point of breakdown. Unused service calls, including the 200-mile tow, cannot be accumulated or carried to the next membership year. You may “save” your free 200-mile tow during the mem-bership year by paying current AAA towing rates on tows over 100 miles.
For towing beyond the allowable mileage limits, the mem-ber is responsible for excess mileage based on current AAA towing rates.
Roadside assistance, including the 200-mile tow, cannot be used for recreational vehicles or motorcycles, unless the member maintains AAA Premier RV coverage.
Trip Interruption*
If your trip is delayed due to an accident, mechanical breakdown, car theft or other covered reason you can be reimbursed up to $1500 for covered out of pocket expenses including meals and accommodations and/or substitute transportation to continue your trip.
Vehicle Return*
The Vehicle Return benefit will reimburse up to $500 to help get your car home if an unexpected illness or injury prevents you from completing your trip, when traveling 100 miles or more from home.
Ride and Accident Assist
In the event you are involved in an accident or breakdown, AAA New Jersey Automobile Club will assist you to obtain a ride, contact family members, locate restaurants and find hotel accommodations. The member is responsible for all associated costs.
One Day Complimentary Rental Car
(In conjunction with a tow)
Each AAA Premier household is entitled to one full-day rental car, economy through full-size, when your own vehicle is towed with one of the four allowable Roadside Assistance calls during the membership year. Rental ar-rangements must be made when you call AAA for towing.
AAA Premier Membership
Concierge Services*
When traveling domestically or internationally you can obtain information about the following services. Member is responsible for all associated costs.
• Event tickets • Tour information
• Gift basket & floral delivery • Business services
• Golf tee times and reservations (subject to availability)
24 Hour Global Travel Emergency Service*
If you have any emergency while traveling 100 miles or more from your primary residence - within the United States or internationally - you may call for Emergency Travel and Medical Assistance. Member is responsible for associated costs.
• Assistance Translation Services • Medical Provider Referrals
• Emergency Medical Transportation Arrangements • Prescription Replacement Arrangements
• Emergency Visitation Arrangements • Emergency Cash Transfer Arrangements • Emergency Message Center Service • Lost Luggage Assistance
• Lost Ticket and Document Replacement
No Fee Travel Services
Book your airline and rail tickets through any AAA New Jersey Automobile Club Travel Agency and we will elimi-nate our service fees normally associated with ticketing. You will receive custom designed or personalized trip arrangement services at no additional charge. New AAA Premier members also receive a complimentary $50 travel voucher (restrictions apply).
Passport Photos
AAA Premier Members receive two passport photos FREE at AAA New Jersey Automobile Club offices only.
Hertz #1 Club Gold Membership
AAA Premier Members receive a one (1) year free member-ship in the Hertz #1 Club Gold (valued at $60). To join, go to
AAA.com/Premier.
Hertz Savings Certificate
The Hertz Savings Certificate offers up to $50 off the rental of any car class in addition to standard AAA discounts and benefits offered by Hertz. Your certificate is sent when you join AAA Premier.
*Exclusions, conditions and limitations may apply. Please see the “Travel Insurance & Assistance Services” section (page 24-28) for complete details.
Save 10% at any AAA New Jersey Automobile Club Travel Store*
Our Travel Stores are filled with luggage, travel guides, maps, car accessories, and games and activities for children on the go. Enjoy saving 10% off all of your retail merchandise purchases every day! Simply show your AAA Premier card to the cashier to receive this exclusive discount.
* The 10% AAA Premier merchandise discount is not valid when paying AAA membership dues or purchasing AAA Travel Money products, attraction tickets or gift cards. New Jersey Automobile Club Premier discount cannot be combined with other coupons or discount offers; ask Travel Store staff for details.
Free Oil Change
AAA Premier households receive one free basic oil change at the AAA Car Care Center (see page 13). Simply show your membership card to the service technician.
Home Lockout Assistance
If you become locked out of your primary residence, you can receive up to $100 in locksmith services to gain ac-cess to your home from the outside. The service provides re-keying, changing locks or making a new key only when the lock must be drilled to gain entry to the home or if keys are lost or stolen. Any charges in excess of $100, as well as all charges associated with any other residential locksmith services, are at the expense of the member. Home lockout service is limited to one usage per AAA Premier household per membership year.*
* Home lockout service is not transferable to any other person. The AAA Premier Member must be present at the time of service. Iden-tification and proof of residence is required. Service is subject to provider availability, and if AAA cannot provide service, the Member will be referred to a commercial locksmith and will be reimbursed for covered services up to $100. Locksmith arrival time is based upon availability.
AAA Premier Membership Covered Services
TRAVEL INSURANCE and ASSISTANCE SERVICES
Trip Interruption & Vehicle Return Group Insurance Benefits
AAA Premier® Trip Interruption and Vehicle Return benefits provide members
greater peace of mind when on trips of 100 driving miles or more from home. If your trip is delayed due to an Accident, mechanical breakdown, car theft, unexpected Illness or Injury, natural disasters or severe weather, you can be reimbursed up to $1500 for covered out-of-pocket expenses, includ-ing meals and Accommodations; and/or Substitute Transportation to continue your trip. And you can be reimbursed up to $500 to help you get your car back home if an unexpected Illness or Injury prevents you from completing your trip.
The New Jersey Automobile Club AAA Premier Trip Interruption and Vehicle Return group insurance benefits and Assistance Services are provided to all AAA Premier members as long as the Master Policy with BCS Insurance Company remains in force.
These benefits are subject to the following conditions and exclusions:
TRIP INTERRUPTION COVERAGE* What is Covered
Covered Persons on Covered Travel are reimbursed up to $1500 per trip for out-of-pocket expenses for the cost of reasonable additional Accommodations and meal expenses and/or the cost of Substitute Transportation to continue the trip, incurred as a result of overnight covered trip delay. Only expenses for the first 96 hours from the initial delay are eligible for coverage. The coverage only extends to Covered Travel in the United States and Canada.
The covered reasons for delay are:
1. Vehicle disablement due to mechanical failure (excluding tire trouble) or an Accident that renders the Vehicle inoperable at least overnight; 2. Theft of a Vehicle;
3. Unexpected Illness or Injury requiring the Covered Person to receive treat-ment by a Physician who advises delay of the trip;
4. Natural disasters; or
5. Severe storms or unusual weather phenomena validated by National Weather Service records.
What is not Covered
Benefits are not payable for travel which does not meet the definition of Cov-ered Travel, and for any loss, Injury, Illness, delays and/or expenses due to: 1. War (whether declared or undeclared), acts of war, military duty, or
hostili-ties of any kind (for example, invasion, rebellion, riots, or insurrections); 2. Tire trouble;
3. Intentionally self-inflicted harm, including suicide; 4. Normal pregnancy or childbirth;
5. Mental or nervous health disorders;
6. Alcohol or substance abuse, or related illnesses;
7. An Accident occurring when the Vehicle is being driven by an unlicensed driver or a driver who is not a Covered Person;
8. Personal property which is damaged or destroyed; 9. Any liability for injuries or property damage;
10. The commission or attempted commission of an illegal act; 11. The cost of repairs to the Vehicle;
12. Cost of fuel expenses; 13. Air and/or sea travel; 14. Carrier-caused delays;
15. Participation in professional athletic events or motor competition (including training);
16. The cost of meals, accommodations and Substitute Transportation result-ing from delays caused by routine maintenance or minor repairs to the Vehicle.
In cases where the Covered Person rents a Vehicle for Covered Travel and the Vehicle is disabled or stolen, the Covered Person must make immedi-ate contact with the rental company after the disablement or theft occurs to arrange replacement of the Vehicle. If such contact is not attempted, the Covered Person will not be reimbursed for any expenses incurred as a result of the delay.
Rental car expenses incurred by the Covered Person to continue the trip will be reimbursed only if the Covered Person rents a Vehicle of comparable or lesser class. Rentals of expensive or exotic automobiles are excluded. Examples of such automobiles include Aston-Martin, Bentley, Bricklin, Daimler, DeLorean, Excalibur, Ferrari, Jensen, Lamborghini, Lotus, Maserati, and Rolls-Royce.
Substitute Transportation expenses on common carrier transportation will be reimbursed for economy fare only.
Trip Interruption coverage is in excess of other insurance or indemnity cover-ing the losses covered under this program. Expenses after 96 hours from the initial delay are not covered.
VEHICLE RETURN COVERAGE* What is Covered
Covered Persons on Covered Travel are reimbursed up to $500 for transpor-tation of the Vehicle back to the Covered Person’s Primary Residence when an unexpected Illness or Injury prevents completion of the Covered Travel. The Vehicle must be operable. Transportation must be performed by an ac-credited professional transport company.
What is not Covered
In addition to the exclusions listed under the Trip Interruption Coverage, Vehicle Return benefits will not be payable if the Vehicle is a rental vehicle or a Vehicle with an original lease term of less than one year OR if the transpor-tation of the Vehicle could have been performed by a Covered Person or by a traveling companion of a Covered Person.
Vehicle Return coverage is in excess of other insurance or indemnity covering the losses covered under this program. Expenses after 96 hours from the initial delay are not covered.
GENERAL PROGRAM PROVISIONS
This guide to benefits and services is not a policy or contract of insurance, but is your most complete source of information. Please be sure to keep it in a safe place.
All information in this document is subject to the terms and conditions of the Master Policy, a copy of which is in the possession of AAA New Jersey Automo-bile Club. The terms and conditions of the Master Policy agree with the terms outlined in this guide to coverage. However, features and benefits are subject to change without notice.
The Covered Person agrees to use diligence in doing all things reasonably prudent to avoid or diminish any loss. World Access will not unreasonably apply this provision to avoid claims hereunder.
TRAVEL ASSISTANCE
While on your Covered Travel make your vacation more memorable or get help with common travel problems:
CONCIERGE
• Restaurant and spa recommendations and services • Event tickets
• Pre-trip assistance and tour information • Flower/gift arrangements
24 HOUR GLOBAL TRAVEL EMERGENCY ASSISTANCE
• Medical referrals
• Emergency medical transportation arrangements • Emergency visitation arrangements
• Emergency message center • Lost tickets and baggage
• Emergency airline/hotel reservations • Legal referrals
• Money transfers
The Premier Membership includes access to concierge and emergency as-sistance services which are service benefits, not financial benefits. Any costs associated with services are paid by the member.
EMERGENCY MEDICAL TRANSPORTATION Important
If your emergency is immediate and life threatening, seek local emergency care at once.
Your emergency medical transportation limit is the total amount available for all covered services described below.
You or your representative must contact Us and We must make all transportation arrangements in advance. We will not pay for any of the services listed in this section if We didn’t authorize and arrange it. This benefit is secondary to any existing benefits provided by a Cov-ered Person’s health or automobile insurance. We reserve the right to coordinate benefits with other insurance coverage.
Moving You to a Hospital or medical clinic (Emergency medical evacuation)
If You’re seriously ill or injured during your Covered Travel and Our medical team determines that the local medical facilities are unable to provide ap-propriate medical treatment:
• Our medical team will consult with the local Doctor;
• We’ll identify the closest appropriate facility, make arrangements and pay to transport you to that facility; and
• We’ll arrange and pay for a Medical Escort if We determine one is neces-sary.
Getting You home after Your care (medical repatriation)
If you’re seriously ill or injured during your Covered Travel, under the care of a local Doctor and unable to continue your Covered Travel, medical repatria-tion takes place once Our medical team determines that you are medically stable to return home via commercial transportation carrier, such as a scheduled passenger airline. We’ll:
• arrange and pay (less any refunds for unused tickets) for you to be trans-ported via a commercial transportation carrier in the same class of service that you were booked for your Covered Travel. The transportation will be to one of the following:
• your Primary Residence;
• a location of your choice in the United States; or
• a medical facility near your Primary Residence or city of your choice in the United States. We’ll take your request into consideration as long as the medical facility will accept you as a patient and is approved as medi-cally appropriate for your continued care by Our medical director. • arrange and pay for a Medical Escort if Our medical team determines a
Medical Escort is necessary.
Bringing a friend or Family Member to You (transport to bedside)
If you’re told you will be hospitalized for more than seven days during your Covered Travel, we’ll transport a friend or Family Member to stay with you. We’ll arrange and pay for round-trip transportation in economy class on a common carrier.
Getting Your children home (return of dependents)
If you’re told you will be hospitalized for more than seven days during your Covered Travel, we’ll arrange for and pay (less any refunds for unused tickets) to transport your children under the age of 23 who are traveling with you to one of the following:
• your Primary Residence; or
• a location of your choice in the United States.
Transportation will be on a common carrier in the same class of service they were originally booked.
What is Not Covered
Benefits are not payable for travel which does not meet the definition of Covered Travel, and for any loss, Injury, Illness and/or expenses due to: 1. War (whether declared or undeclared), acts of war, military duty, or
hos-tilities of any kind (for example invasion, rebellion, riots or insurrections); 2. Intentionally self-inflicted harm, including suicide;
3. Normal pregnancy or childbirth; 4. Mental or nervous health disorders;
5. Alcohol or substance abuse, or related illnesses; 6. The commission or attempted commission of an illegal act;
7. Participation in professional athletic events or motor competition (includ-ing train(includ-ing).
Emergency Medical Transportation coverage is in excess over other insurance or indemnity covering the loss(es) under this program.
HOW TO FILE A CLAIM
Please gather the information below if you have a covered loss during your Covered Travel as it will be requested when you file a claim upon returning home. All claims must be reported to World Access within 60 days from the date of loss or as soon after that date as is reasonably possible.
Once you report a claim, the Service Associate will set up a claim file for you and send you a claim form. You must send written proof of loss, including any required information necessary to support the claim, to World Access within 90 days from the date of loss, or as soon after that date as reasonably possible, and in no event, except in the absence of legal capacity, later than one year from the time proof is otherwise required.
General Documentation:
1. Receipts and itemized bills for all expenses (such as itemized food and lodging receipts);
2. Evidence of accident/theft (i.e. original police report); 3. Copy of payment for automobile repairs;
4. Rental car receipts; 5. Common carrier receipts;
6. Copy of invoice from accredited professional transport company (Vehicle Return Benefit).
Schedule of Coverage
Benefits* ...Limit Trip Interruption ...$1,500 Vehicle Return...$500 Concierge ...Included 24 Hour Global Travel Emergency Assistance ...Included Emergency Medical Transportation ...$25,000
Definitions
“AAA Premier Member” means AAA New Jersey Automobile Club AAA Premier Member, AAA Premier adult associate or AAA Premier dependent associate in good standing.
“Accident” means an unexpected, unintended unforeseeable event causing Injury or property damage.
“Accommodations” means temporary lodging in an establishment licensed to provide temporary lodging to paying guests.
“Covered Person” means a AAA Premier Member whose Primary Residence is in the United States and his/her Immediate Family Members traveling in the same Vehicle during Covered Travel.
“Covered Travel” means a planned leisure automobile trip in the Covered Person’s Vehicle which has taken the Covered Person at least one hundred (100) driving miles from his or her Primary Residence when the incident occurs; which was intended to include at least one overnight stay within the United States or Canada; and which does not exceed, and was not planned to exceed, forty-five (45) consecutive days. Please note: 1) the Covered Person must be at least 100 driving miles from the AAA Premier Member’s Primary Residence when the incident occurs in order to be eligible for the benefits; and 2) for Emergency Medical Transpor-tation ONLY, coverage is available worldwide.
“Family Member” means your spouse; parent; child(ren); including children who are or are in the process of becoming adopted; sibling; grand-parent or grandchild(ren); step-grand-parent; step-child; or step-sibling; in–laws (parent, son, daughter, brother or sister); aunt; uncle; niece; or nephew.
“Illness” means a sickness, infirmity or disease that causes a loss that begins during Covered Travel.
“Immediate Family Member” means the AAA Premier Member’s spouse and/or unmarried dependent children age 21 or under, including stepchil-dren and legally adopted chilstepchil-dren. A grandparent traveling with his or her grandchild who is an AAA Premier dependent associate is also considered an Immediate Family Member.
“Injury” means bodily Injury caused by an Accident, directly and inde-pendently of all other causes and sustained during Covered Travel. Benefits for Injury will not be paid for any loss caused by sickness or other bodily diseases or infirmity.
“Physician” means a person who is licensed and legally entitled to practice medicine and who is not a Covered Person or an Immediate Family Member of, nor related to, a Covered Person.
“Primary Residence” means the AAA Premier Member’s billing address which is recognized by AAA New Jersey Automobile Club, and which must be in the United States.
“Substitute Transportation” means any form of common carrier trans-portation (i.e., licensed for the transtrans-portation of fare-paying passengers, with the exclusion of taxis and limousines) and/or a rental car of equal or lesser vehicle class to the Vehicle. Expensive or exotic automobiles are excluded under this definition.
“Vehicle” means any two-axle motor vehicle designated for private use for travel on paved public roads in which the Covered Person is either driving or riding as a passenger. Moving vans are excluded.
“We, Us, or Our” refers to Access America and World Access Service Corp., a company of Mondial Assistance.
*Insurance coverage is underwritten by BCS Insurance Company under a Form No. 50.233B.
World Access Service Corp., a company of Mondial Assistance is the licensed producer and administrator for this plan.
