Business Administration Certificates & Diploma

(1)

Business Administration

Certificates & Diploma

Faculty of Business and Information Technology

Programme Guide 2016

Course of study and programme specific completion requirements.

This programme guide (PG9) provides you with specific information and course summaries for the

programmes offered in Business Administration. The guide (PG9) and latest version of the timetable (T9a

or T9c) are available online http://www.manukau.ac.nz/fobitguide

For the National Certificate in Business Administration and Computing Level 2 and New Zealand

Certificate in Business (Administration & Technology) Level 3 and New Zealand Certificate in Contact

Centres (Level 3) (onsite delivery only), while your classes will be timetabled into computer labs where

needed, you may find it useful to bring your own laptop. For the New Zealand Certificate in Business

(Administration & Technology) Level 4 (onsite delivery only) and Diploma in Business Administration

Level 5 we recommend you bring your own laptop. Please see page 15 for the recommended

minimum specifications.

PROGRAMMES OFFERED:

ONSITE DELIVERY

NC5214 NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION PAGE 3 AND COMPUTING (LEVEL 2)

NZ2452 NEW ZEALAND CERTIFICATE IN BUSINESS PAGE4

(ADMINISTRATON AND TECHNOLOGY) (LEVEL 3)

MN2303 NEW ZEALAND CERTIFICATE IN CONTACT CENTRES (LEVEL 3) PAGE 6

NZ2461 NEW ZEALAND CERTIFICATE IN BUSINESS PAGE 8

(ADMINISTRATON AND TECHNOLOGY) (LEVEL 4)

(BUSINESS SUPPORT, FINANCIAL AND MEDICAL) (LEVEL 4)

MN4444 DIPLOMA IN BUSINESS ADMINISTRATION (LEVEL 5)* PAGE 10 *APPLIES TO CURRENT STUDENTS ONLY

ONLINE DELIVERY

NC0633 NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION PAGE 5 AND COMPUTING (LEVEL 3)

NC0643 NATIONAL CERTIFICATE IN CONTACT CENTRE OPERATIONS (LEVEL 3) PAGE 7 NC0634 NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION (LEVEL 4) PAGE 9 COURSE SUMMARIES FOR ALL PROGRAMMES LISTED PAGE 12 STUDYLINK - EFTS IN RELATION TO YOUR STUDENT LOAN PAGE 15 (APPLIES TO FULL TIME ONSITE DELIVERY ONLY)

If you require information about the progress of your enrolment contact:

Christine Walker Programme Administrator 975 4673 christine.walker@manukau.ac.nz If you require help planning your course of study contact:

Uma Moodley Programme Co-ordinator 975 4642 uma.moodley@manukau.ac.nz LEVEL 2, 3, 4 & 5

Pauline Lee Programme Leader 975 4705 pauline.lee@manukau.ac.nz

Some programmes require you to refer to this information during the academic year. We recommend that you file this document for safe keeping.

PG9

FACULTY OF BUSINESS AND INFORMATION TECHNOLOGY

(2)

2

This will show your programme of study.

GLOSSARY OF TERMS

Compulsory course

A course which must be studied as part of a programme of study by all students.

Cross credits

A Cross Credit is given to a student when they have successfully completed a course at MIT or another institution, which is equivalent to a course on their present programme.

Occurrence

The time and place that a course is held. Programme

A set or group of courses that must be passed by a student to meet the requirement of a qualification.

FOR NEW STUDENTS ONLY

If you are using the online process to enrol, you would have already clicked on “Accept” to accept the offer to study (example shown below).

This will take you back to the “Application Dashboard” where you will be informed that “your offer is confirmed” (example shown below).

(3)

Method of study Full-time

Qualification National Certificate

Duration 13 weeks

Start dates January, May and August

Credits 60

Cost (2016 Fees) FREE

Students must complete the following: Customer Service (Level 2)

Customer Service and Administration (Level 2) Data Processing (Level 2)

Data and Document Processing (Level 2)

ABOUT THE PROGRAMME

This full-time programme is designed to provide introductory skills in computing, office administration, customer service and written communication. Learners are provided with a range of learning opportunities that will enhance their awareness and knowledge of working in a diverse and modern business environment. Previous knowledge or experience is not required. Graduates can staircase on to other programmes within the Faculty or apply for entry level employment.

This programme takes 13 weeks to complete. Attendance at class is required for up to 17 hours per week. Where possible classes will be timetabled over three days. Timetables will be sent on enrolment.

ENTRY REQUIREMENTS

Applicants must meet the following entry requirements: Have successfully completed a relevant bridging programme or Have English language competence to undertake this programme which is taught and assessed in English, i.e. minimum of 10 NCEA English credits at Level 1 or equivalent or

Gain a minimum mark of 12.5 out of 20 in the School’s programme entry assessment or

An overall IELTS (Academic) band score of 5.5 with no score below 5.0 or equivalent.

Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success.

Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean.

Applicants will be accepted in order of application.

NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION AND COMPUTING

LEVEL 2 NC5214

(4)

4

Qualification New Zealand Certificate

Credits 60

Cost (2016 Fees) $2900 (approx.)

Students must complete the following:

183.313 Industry Awareness and Workplace Collaboration 183.314 Business Communication and Technologies 311.305 Financial Processing Systems

341.316 Business Operations and Technical Solutions

ABOUT THE PROGRAMME

Successful completion of this full-time programme will prepare students for a variety of entry level business administration positions such as receptionist, customer services, word processor operator, data entry clerk, and office assistant. Graduates can staircase to the New Zealand Certificate in Business (Administration and Technology) (Level 4).

Students are trained within the award winning RICOH Business Training Centre which provides a simulated office environment to prepare you for the workplace.

This programme takes 13 weeks to complete. Attendance at class is 20 hours per week. Timetables will be sent on enrolment.

ENTRY REQUIREMENTS

Applicants must meet the following entry requirements: EITHER

Have a minimum of 40 credits at Level 1 or above, or equivalent AND

Have English language competence to undertake this programme which is taught and assessed in English ie

- A minimum of 10 NCEA Literacy credits at Level 1 or above or - Any applicants whose first language is not English will be

required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent achieved within the preceding 2 years.

OR

Gained a minimum mark of 14 out of 20 in the Faculty Communication Assessment

OR

Have successfully completed the National Certificate in Business Administration and Computing (Level 2) or equivalent qualification.

Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean.

Applicants will be accepted in order of application.

NEW ZEALAND CERTIFICATE IN BUSINESS (ADMINISTRATION AND TECHNOLOGY)

LEVEL 3 NZ2452

(5)

Method of study Part-time Online

Duration Up to 11 months

Start dates Monthly intakes

Credits 60

Cost (2016 Fees) $3200 (approx)

This programme is delivered in clusters and there are two focus areas for the programme – Customer Service or Business Administration and Computing.

All students must complete the following core clusters PLUS the clusters for the chosen focus as follows:

CORE:

Cluster 1 – Word and Text Processing Cluster 2 – Business Writing

Cluster 3 – Team Work

Cluster 4 – Business Technology Cluster 5 – Data Processing CUSTOMER SERVICE FOCUS:

Cluster 1 – Ergonomics and Communication Cluster 2 – Technology

Cluster 3 – Customer Service

BUSINESS ADMINISTRATION AND COMPUTING FOCUS: Cluster 1 – Ergonomics and Customer Service

Cluster 2 – Technology Cluster 3 – Communication

ABOUT THE PROGRAMME

Successful completion of this part-time programme will prepare students for a variety of entry level business administration positions such as receptionist, customer services, word processor operator, data entry clerk, and office assistant. Graduates can staircase to the National Certificate in Business Administration (Level 4).

There will be monthly intakes and students will follow the above cluster schedule and re-enrol each month into the next cluster in the programme. The programme can take up to 11 months to complete.

ENTRY REQUIREMENTS

Applicants must meet the following entry requirements: Have computer keyboarding skills and

Have successfully completed a relevant bridging programme e.g. MIT Certificate in Office Administration and Computing (Level 2), or equivalent or

Have a minimum of 12 NCEA English credits at level 1 or equivalent or

Gained a minimum mark of 14 out of 20 in the Department’s communication assessment or

Have English language competence to undertake this programme which is taught and assessed in English. Any applicants whose first language is not English may be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent.

Be physically capable of completing the practical aspects of the programme.

Applicants will be accepted in order of application.

NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION AND COMPUTING

LEVEL 3 NC0633

(6)

6

Credits 65

Students must complete the following: Customer Service

Contact Centre Technology and Computing Sales

ABOUT THE PROGRAMME+

The Contact Centre industry is one of the fastest growing industries in the world. Enhance your employability by gaining highly regarded, industry relevant skills applicable to a variety of contact centre positions.

Students will gain the essential sales, customer service and computing skills required by the Contact Centre industry by training in the simulated contact centre at MIT.

The full time New Zealand Certificate in Contact Centres Level 3 programme is designed specifically for people wanting to enter the contact centre industry in customer service representative (CSR) roles who want to gain formal qualifications.

Students also visit contact centres during the course of the programme to observe them in operation.

+

_{Students will need to provide their own headsets which must}

be Lync certified. These are available to purchase from PB Technologies located on Floor 2 of MIT Manukau campus at a cost of approximately $68 incl. GST. Please note the headsets must be Lync certified.

ENTRY REQUIREMENTS

Applicants must meet the following entry requirements:

Have English language competence to undertake this programme which is taught and assessed in English, i.e. minimum of 12 NCEA English credits at Level 1 or equivalent or

Gain a minimum mark of 14 out of 20 in the Department’s communication assessment or

Any applicants whose first language is not English will be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent achieved within the preceding 2 years and

Be physically capable of completing the practical aspects of the programme*

*Applicants must be able to multi-task using phones, computer and keyboard, sit at the computer for extended periods, and not have a hearing or sight impairment that hinders their ability to do the practical aspects of the programme.

Applicants will be accepted in order of application.

NEW ZEALAND CERTIFICATE IN CONTACT CENTRES

(7)

Start dates Monthly intakes

Credits 58 - 59

This programme is delivered in clusters and there are two focus areas for the programme – Customer Service or Sales

All students must complete the following core clusters PLUS the clusters for the chosen focus as follows:

CORE:

Cluster 1 – Word Processing and Self-Management Skills Cluster 2 – Documents and Communication

Cluster 3 – Team Work

Cluster 4 – Health, Safety and Contact Centre Relationships Cluster 5 – Contact Centre Technology and Legislation CUSTOMER SERVICE FOCUS:

Cluster 1 – Communication Cluster 2 – Customer Enquiries Cluster 3 – Customer Service SALES FOCUS:

Cluster 1 – Communication Cluster 2 – Customer Service Cluster 3 – Sales and Service

ABOUT THE PROGRAMME+

The Contact Centre industry is one of the fastest growing industries in the world. Credentialise your contact centre work experience by completing this programme.

+

Due to the programme requirements, students who wish to complete this programme must be working in a contact centre.

ENTRY REQUIREMENTS

Applicants must meet the following entry requirements:

Have computer keyboarding skills and

Have successfully completed a relevant bridging programme e.g. MIT Certificate in Office Administration and Computing (Level 2), or equivalent or

Have a minimum of 12 NCEA English credits at level 1 or equivalent or

Gained a minimum mark of 14 out of 20 in the Department’s communication assessment or

Have English language competence to undertake this programme which is taught and assessed in English. Any applicants whose first language is not English may be required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent.

Be physically capable of completing the practical aspects of the programme.

Applicants will be accepted in order of application.

NATIONAL CERTIFICATE IN CONTACT CENTRE OPERATIONS

(8)

8

Credits 60

Cost (2016 Fees) $2900 (approx.) Select one specialisation (Business Support, Financial

Administration, or Medical Administration*) according to individual employment goals.

*Students will need to provide their own headsets for the Medical Administration specialisation.

Students must complete the following: 332.405 Business Information Processing 332.406 Business Documents

332.407 Administration Systems 332.408 Business Services

ABOUT THE PROGRAMME

This full-time programme allows students to select specialisations in business support, financial administration or medical

administration.

Students are trained in the award-winning RICOH Business Training Centre which provides a simulated office environment to prepare you for the workplace. Students are prepared for a variety of roles such as accounts clerk, payroll officer, financial clerk, administrator, sole charge, receptionist, customer services, administrative assistant, word processor, secretary, medical receptionist, medical secretary, ward clerk, clinic clerk, booking clerk, medical word processor and clinical records officer. Graduates can staircase to the Diploma in Business (Administration and Technology) (Level 5). Optional work experience opportunities for full-time students are available to those who meet the specified criteria.

This programme takes 13 weeks to complete. Attendance at class is 22 hours per week.

ENTRY REQUIREMENTS

Applicants must meet the following entry requirements: EITHER

Have a minimum of 40 credits at Level 2 or above, or equivalent AND

Have English language competence to undertake this programme which is taught and assessed in English ie

- A minimum of 10 NCEA Literacy credits at Level 1 or above or - Any applicants whose first language is not English will be

required to provide evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent achieved within the preceding 2 years.

OR

A minimum of 3 credits at Level 2 or above from the NQF writing domain

OR

Gained a minimum mark of 16 out of 20 in the Faculty Communication Assessment

OR

Have successfully completed the New Zealand Certificate in Business (Administration and Technology) (Level 3) or equivalent qualification.

AND

It is recommended that students have an understanding of word processing and spreadsheets.

Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Faculty Dean

Applicants will be accepted in order of application.

BRING YOUR OWN DEVICE

For the New Zealand Certificate in Business (Administration and Technology) (Level 4) we recommend you bring your own laptop. Please see page 15 for the recommended minimum specifications.

NEW ZEALAND CERTIFICATE IN BUSINESS (ADMINISTRATION AND TECHNOLOGY)

LEVEL 4 NZ2461

(9)

Start dates Monthly Intakes

Credits 40 (Pathway 1)*

60 (Pathway 2)

Cost (2016 Fees) Pathway 1

$2000 (approx)

Cost (2016 Fees) Pathway 2

$3000 (approx)

*Students who have completed the National Certificate in Business Administration and Computing Level 3 will have 20 credits of the Level 3 qualification credited to meet the requirements of the National Certificate in Business Administration Level 4.

This programme is delivered in clusters and there are two pathways for the programme - Pathway 1 or Pathway 2. *Pathway 1 is for those who have completed the National Certificate in Business Administration (Level 3) (evidence needs to be provided).

All students must complete the following clusters: Cluster 1 – Team Work

Cluster 2 – Spreadsheet Processing Cluster 3 – Business Meetings Cluster 4 – Managing Meetings Cluster 5 – Communication

Pathway 2 is for those who have not completed the National Certificate in Business Administration (Level 3).

All students must complete the following clusters: Cluster 1 – Team Work

Cluster 2 – Spreadsheet Processing Cluster 3 – Business Meetings Cluster 4 – Managing Meetings Cluster 5 – Customer Support Cluster 6 – Document Processing Cluster 7 – Communication

ABOUT THE PROGRAMME

Successful completion of this part-time programme will prepare students for a variety of intermediate level business administration positions.

ENTRY REQUIREMENTS

Applicants must meet the following entry requirements: Have the National Certificate in Business Administration and Computing (Level 3) or equivalent or

Have English language competence to undertake this programme which is taught and assessed in English i.e. a minimum of 12 credits at Level 1 or above from the NCEA English subfield or equivalent, or a minimum of 3 credits at Level 2 or above from the NQF writing domain, or a minimum mark of 16 out of 20 in the Department’s communication assessment, or evidence of an overall IELTS (Academic) band score of 5.5 (with no score below 5.0) or equivalent and

Have word processing and spreadsheet skills (minimum units 111 and 2784 or equivalent skills)

Applicants will be accepted in order of application.

NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION

(10)

10

Method of study Full-time, Part-time and by distance learning

Qualification MIT Diploma

Duration One year (full-time)

Start dates February and July

Credits 120

Cost (2016 Fees) Enquire upon application

Students must complete the following:

Six core courses 60 credits

Three elective courses 60 credits

Total 120 credits

ABOUT THE PROGRAMME

This comprehensive, applied diploma provides the knowledge and skills required by administrators to operate effectively in senior administration and office management roles in today’s workplaces. It offers the opportunity for those already in the workforce in administration or office support roles to develop their knowledge and skills and have their professional worth recognised by formal qualifications. It also provides a pathway from the Certificate in Business Administration (Level 4) enabling graduates to fast track their career as they gain workplace experience.

The programme comprises 120 credits with a minimum of 80 credits required at Level 5 or above. It has a core of administration, management, financial, and information technology courses (60 credits) plus the elective courses totalling 60 credits you choose to tailor the programme towards your individual career goals. Classes have an applied focus and use a variety of teaching methods.

A variety of flexible study methods allows you to tailor your study around work and other commitments. If you have completed a relevant level 4 national qualification, you may gain 40 credits (Level 4) towards electives. Successful completion of the diploma may give cross credits towards the Bachelor of Applied Management.

ENTRY REQUIREMENTS

Applicants must meet the following entry requirements:

Have a minimum of 48 NCEA credits at level 2 or above, or equivalent or

Have successfully completed the MIT or National Certificate in Business Administration (Level 4) or equivalent or

Be an approved diploma/degree graduate from New Zealand or overseas or

Be transferring from another qualification at Level 5 or above, e.g. NZ Diploma in Business and have made satisfactory academic progress in their studies or

Have relevant administration and/or secretarial work experience and

Have word processing and spreadsheet skills (minimum 111 and 2784 or equivalent skills)

and applicants must meet the following entry

requirements:

Have English language competence to undertake this programme which is taught and assessed in English i.e. a minimum of 8 credits at level 2 or above from the NCEA English subfield, a minimum of 5 credits at level 3 or above from the NQF writing domain, or a pass in an approved communication paper with a written English component at level 3 or above, or a minimum mark of 80% in the department’s communication assessment, or equivalent, or an overall IELTS (Academic) band score of 6.0 (with no score below 5.5) or equivalent.

Applicants will be accepted in order of application.

Please note: Classes are for one semester unless otherwise stated.

BRING YOUR OWN DEVICE

For the Diploma in Business Administration Level 5 we recommend you bring your own laptop. Please see page 15 for the recommended minimum specifications.

DIPLOMA IN BUSINESS ADMINISTRATION

(APPLIES TO CURRENT STUDENTS ONLY)

(11)

COMPULSORY COURSES 60 CREDITS — YOU MUST COMPLETE ALL OF THE COURSES BELOW 332.506 Preparing and Writing Business Reports 15 credits 335.507 Planning and Administration of Business Meetings (8 weeks) 5 credits 341.541 Organisational Safety and Compliance 10 credits 341.542 Project Management for Administrators 10 credits

342.531 Workplace Leadership 15 credits

561.584 Business Principles and the Role of Information Technology (8 weeks) 5 credits ELECTIVE COURSES 60 CREDITS — SELECT ANY THREE OF THE COURSES BELOW

311.416 Accounting and Preparation of Budgets (Level 4) 20 credits 335.508 Administrative Support to Management (Level 5) 20 credits 341.540 Business Planning and Managing Administration Services (Level 5) 20 credits

342.530 Human Resource Practice (Level 5) 20 credits

(12)

12

NATIONAL CERTIFICATE IN BUSINESS

ADMINISTRATION AND COMPUTING (LEVEL 2)

PROGRAMME CODE – NC5214

Courses in this programme are compulsory and include a number of NQF unit standards.

Customer Service

Includes Unit Standards 497, 3503, 57 and 62

Topics include health and safety processes, team work, customer service and presentation of a positive workplace image.

Customer Service and Administration

Includes Unit Standards 56, 121, 4248, 327, 329 and 12355

Topics include keyboarding, document production, financial transactions, cash transactions, technology, office equipment and processes, customer service and telephone services.

Data Processing

Includes Unit Standards 2781, 6743, 25662 and 2792

Topics include data management and protection, ergonomic principles, digital communication technologies and desktop publishing.

Data and Document Processing

Includes Unit Standards 107, 111, 504, 5940, 10792 and 18743

Topics include text and word processed documentation, presentation production, effective personal correspondence, spreadsheets and CV development.

NEW ZEALAND CERTIFICATE IN BUSINESS

(ADMINISTRATION AND TECHNOLOGY) (LEVEL 3)

PROGRAMME CODE – NZ2452

181.315 Industry Awareness and Workplace Collaboration

Develop skills to work effectively, independently and/or collaboratively to provide services within a business.

183.316 Business Communication and Technologies

Develop knowledge and skills to communicate effectively within a business environment and provide services to a business

311.305 Financial Processing Systems

Perform financial calculations and process data to produce information suitable for the workplace.

341.317 Business Operations and Technical Solutions

Produce, store and share business documents suitable for the workplace using appropriate systems and software. Select business technologies to obtain, communicate and reproduce relevant information.

NEW ZEALAND CERTIFICATE IN CONTACT CENTRES

(LEVEL 3)

Courses in this programme are compulsory and include a number of NQF standards.

Contact Centre Technology and Computing

Includes Unit Standards 16775, 16777, 108, 24872, 18756 Topics include contact centre technology, terminology, equipment and systems, dealing with customer information, producing computerised documents and using and maintaining a computerised dateabase for a contact centre.

Sales

Includes Unit Standards 16774, 9681, 11827, 10458, 26848, 26862

Topics include identifying customer needs and ascertaining customer reluctance. Selling products and/ or services and negotiating a win-win outcome, reflecting and reporting back to management on the effectiveness of the sale. Understanding legislation relevant to selling in a contact centre. Working effectively in teams and understanding the impacts of organisation change.

Customer Service

Includes Unit Standards 376, 11815, 11816, 16778, 28268, 3494

Topics include communicating in a culturally diverse workplace, answering customer enquiries, writing documents for a target audience and responding to complex customer enquiries and working effectively with colleagues and management.

NEW ZEALAND CERTIFICATE IN BUSINESS

(ADMINISTRATION AND TECHNOLOGY) (LEVEL 4)

PROGRAMME CODE – NZ2461

332.405 Business Information Processing

Process data by applying knowledge of software applications to produce information for a business entity.

332.406 Business Documents

Produce business documents using relevant software applications to support operations for a business entity.

332.407 Administration Systems

Provide administrative services for a business entity.

332.408 Business Services

Stakeholder expectations are met by applying relevant administrative services and business applications to support a business entity’s operations.

(13)

PROGRAMME CODE – MN4444

LEVEL 4

311.416 Accounting and Preparation of Budgets

This course covers the following areas in relation to a sole trader operation; recording financial transactions, end of period financial statements, variable and fixed costs and break-even point, preparing budgets using a computerised spreadsheet, variances between results and budgeted figures.

LEVEL 5

332.506 Preparing and Writing Business Reports

The purpose of this course is to enable students to evaluate, analyse and interpret financial and non-financial data for inclusion in a report written in a standard format. Non-financial data includes internal and external factors impacting on the business and relevant to the report.

335.507 Planning and Administration of Business Meetings

This course covers organisational, statutory and cultural requirements for business meetings; planning for business meetings; preparing meeting documentation; recording activities and outcomes of business meetings.

335.508 Administrative Support to Management

This course covers the role and functions of the personal/ executive assistant.

341.540 Business Planning and Managing Administration Services

This course covers contributing to the corporate and administration strategic planning process; providing recommendations for business and administration strategy development; assessing administration services requirements; developing and co-ordinating the provision of administration services; managing administration services and client relationships.

341.541 Organisational Safety and Compliance

This course covers organisational compliance with legal obligations and regulatory codes and standards; and developing and designing work standards, procedures and processes that have the capability to implement and maintain a safe and supportive working environment.

341.542 Project Management for Administrators

This course covers planning and modifying projects; managing project implementation, and reviewing project effectiveness.

This course covers criteria for recruitment and selection of staff; recruitment and selection processes, including equal employment opportunities as these arise in employment related legislation and practice; performance management and dismissal processes; the contribution of EEO to creating workforce diversity.

342.531 Workplace Leadership

The purpose of this course is to enable students to understand the principles of leadership, develop strategies to build great teams, and develop strategies to prevent and resolve conflict in the workplace.

561.584 Business Principles and the Role of Information Technology

This course is designed to develop an understanding of fundamental business concepts and to identify digital

communication technologies and how these could be applied in a business context.

583.502 Management of Document Processing

This course covers advanced word processing features and functions and developing a document management system.

(14)

14

2, 3 AND 4) AND NZ CERTIFICATE IN CONTACT

CENTRES (LEVEL 3)

In courses in which a competency based assessment system is operated, results shall be specified as follows:

PASS GRADES

M Merit pass

C Unit competency achieved P Course has been passed X Exemption granted AO Attendance only

FAIL GRADES

F Course is incomplete/not yet complete I Unit is incomplete/not yet complete W Withdrawn from course

NC Did not complete the course NOA Did not complete the unit

We would ask that you carefully check that you have a result for each course that you have studied.

If you are studying a course that includes National Qualification Framework unit standards, you will have a result of the unit standard as well as the course.

(LEVEL 3 AND LEVEL 4)

PASS GRADES

A+ 90-100 A 85-89 A- 80-84 B+ 75-79 B 70-74 B- 65-69 C+ 60-64 C 55-59 C- 50-54 AP Aegrotat Pass CP Conceded Pass

FAIL GRADES

D 40-49

E Below 40

F Failed compulsory assessment assessment NC Did not complete the course

GRADE TABLE FOR DIPLOMA IN BUSINESS

ADMINISTRATION (LEVEL 5)

PASS GRADES

A Pass with Distinction B Pass with Merit C Pass

FAIL GRADES

D Fail

NC Did not complete the course W Withdrawn from course

(15)

NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION AND COMPUTING (LEVEL 2 & 3)

If you are continuing with further studies at the MIT Manukau campus and do not currently own a device or thinking of buying a new device, we recommend a laptop with the following specifications, or better, to future proof your needs and ensure a great experience:

■

■ Windows 7 or 8, Android v3 or above or an equivalent 32/64

bit operating system

■

■ i3 dual core or equivalent processor (i5 or equivalent if you

are an IT student)

■

■ 4GB RAM ■

■ 320GB or greater hard drive ■

■ Wi-fi capable ■

■ At least a 13 inch screen ■

■ Up-to-date antivirus software

NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION (LEVEL 4) AND DIPLOMA IN BUSINESS ADMINISTRATION (LEVEL 5)

If you currently own a laptop that has the minimum specs as listed below, you can use it at MIT Manukau.

■

■ A 10 inch screen or larger ■

■ 4GB RAM ■

■ 50GB free space minimum ■

■ Windows v7.0 or higher (XP will not work) ■

■ Apple Mac 10.6 (Leopard) or higher ■

■ Wireless capable ■

■ CPU meets vendor OS minimum requirements.

(Please note for IT students CPU must be i5 or equivalent) If you do not currently own a device or are thinking of buying a new device, we recommend a laptop with the following specifications, or better, to future proof your needs and ensure a great experience;

■

■ Windows 7 or 8, Android v3 or above or an equivalent 32/64

bit operating syste

■

■ i3 dual core or equivalent processor (i5 or equivalent if you

are an IT student)

■

■ 4GB RAM ■

■ 320GB or greater hard drive ■

■ Wi-fi capable ■

■ At least a 13 inch screen ■

■ Up-to-date antivirus software

NOTE: Every effort is made to ensure that this Programme Guide is correct at the time of printing. However the Faculty of Business and Information Technology reserves the right to make any changes that may be necessary.

LOAN (APPLIES TO FULL TIME STUDENTS ONLY)

As a guideline to be considered as a full time student enrolling for one semester, your EFTS value should be greater than or equal to 0.4000 EFTS

For students enrolling in Diploma in Business Administration (Level 5) only:

■

■ A part time student enrolling in both semesters in one

calendar year, your EFTS value should be at least 0.3 EFTS

■

■ A part time student enrolling for one semester, your EFTS

value should be at least 0.25 and less than 0.3 To be considered for a student loan by Studylink (subject to any other Studylink eligibility requirements) a student must be enrolled in at least enough courses to satisfy the part-time eligibility requirements above.

Studylink require you to be enrolled in a certain value of EFTS. EFTS stands for Equivalent Full-time Student.

It measures the amount of study or workload involved in a course and is used to calculate if you are studying full-time or part-time. Please refer to the T9c timetable to calculate the total number of EFTS you are enrolled in.

To confirm your eligibility for Student Loan and Allowances we recommend that you consult Studylink, visit www.studylink.govt. nz or call them on 0800 88 99 00.

(16)