Thank you for your time and consideration
Built To Serve Businesses
Past And Present
POPP was incorporated in 1981 and our headquarters are in Golden Valley, Minnesota
We are privately held and debt-free
We serve thousands of businesses in Minnesota, Arizona, and Colorado and are:
o A CLEC licensed by the MN PUC
o An IXC licensed by the FCC
o An Internet Service Provider (ISP)
We designed, built, and operate our Network Operations Center (NOC) fully equipped with UPS power, backup generators, and 24x7 monitoring of software, hardware, and bandwidth
POPP’s core network achieves 99.999% uptime POPP is a Hybrid Internet Provider:
o We offer Internet connection options including copper, cable, and fiber
o We offer bandwidth from carriers such as CenturyLink, Comcast, and POPP
We are 100% dedicated to providing the best solutions to support your business processes
Our Products
POPP Generation 7 Business Model
POPP representatives operate as:
Consultants:
we do research and math to provide credible advice
Agents:
we are authorized to act on our partners’ behalf
Friends:
we listen, learn, and share knowledge because we careOur Passion
–
To Make A Difference By Doing It BetterOur Unique Services
Customized Business Networks
o We partner with multiple suppliers to provide the best network for your business
o Rightsized services – we do the research and math to save you money
Live, Local, Proactive Support
o Available, proactive network advisors
o Help Line technicians with a “we can help with that” attitude
Better Information, Better Decisions
o Relevant, client-friendly information that simplifies network operations
Communication Networks Are
Complicated And Important
Our approach is to simplify the complexity, maximize reliability, and minimize cost
POPP knows the network from the desktop to the world
POPP Offerings
• Internet Connections
– POPP, Comcast & CenturyLink
• Dell SonicWALL Firewalls
• Cisco IP Phones & Toshiba Phones
• Unified Communications
Offering Customizing Rightsizing Benefits
Internet POPP offers over 20 bandwidth copper, cable, and fiber options through multiple carriers including the local cable TV and
telephone companies
Research and do math to calculate bandwidth needed for: fast Internet, VoIP, video, cloud, e-mail, and web sites
Save money by paying only for bandwidth you need
Less attractive to cyber criminals and packet storms that overpower processors
Limit the size of the Internet Playground
VoIP / Voice
POPP offers local, long distance, and toll free services on many types of technologies to align with the type of connection required by your telephone system
Identify the type and quantity of voice services your business needs Design networks with multiple connections to fulfill reliability specifications
Save money by paying only for voice services needed
Separate connections for Internet and voice to increase reliability while keeping costs low
Firewall POPP offers state-of-the-art Generation 5 firewall appliance models with deep packet inspection, load balancing, and failover for
businesses that need high reliability and have multiple connections
Rightsize firewalls and configurations (including number of endpoints and VPNs) based on your
business needs Align bandwidth download capabilities with firewall
processor capabilities
Protect your computer processors, private business information, databases, and reputation
Utilize load balancing and failover to reduce loss in productivity
Limit access to specified web sites based on your company policies
Block unwanted Internet traffic and cyber criminals from infecting your network
Limit exposure to the Internet Playground and malware
IP
Phones
POPP offers on-site, premise-based phone systems and hosted (cloud) IP phone system solutions
Discuss your LAN specifications to determine the type of phone system and number of lines, seats, and services that best meet your business needs
Scalable systems that adjust to your changing business needs
Mobility and smartphone integration
Unified communications
Outlook and CRM integration
We Rightsize By Doing Research And Math
To Achieve Productivity, Reliability, And The Best Value
POPP Network Advisors
Proactively Communicate Information About:
– Internet and bandwidth options
– Bandwidth needed for cloud services (Microsoft SharePoint, Salesforce, and other cloud hosts)
– Vulnerabilities of having converged communications – Internet and voice on one connection
– Unified communications
– Protection from cyber criminals provided by the Internet
Live, Local, Proactive Support
Proactively provide customized Internet, voice, and IP phone options as your business needs change
Perform Network Rightsizing Reviews–including research and math–to maintain productive, secure, and cost-effective networks Assist with network administration
Assist with network changes that occur due to:
o Business growth (e.g., additional branch locations and telecommuters)
o New communication technology
o Cyber criminal threats
Assist with analysis of actionable information
o Network Vitals Reports
o Voice Time Analytics
o POPP Internet Connection Dashboard
Help you understand your network configurations by using maps and client-friendly terms
POPP Internet Connection Dashboard
POPP technicians and clients can identify top web sites visited and applications consuming the most bandwidth.
Available on Manage My Account at www.popp.com.
POPP Help Line And Field Technicians
• Answer all service calls live 24 hours a day, 365 days a year
o One number to call: (763)797-7900
• Communication technology engineers are available to assist with complex configurations
• Focus on:
o Network elements including specifications and configurations
o Interoperability of configurations, options, and settings
o Tools to quickly test and repair slow Internet and voice connections
Fast Service and Repair Tools
Live, Local, Proactive Support
POPP Connectivity Testing (aka Managed Services) 24x7
Every 2 to 5 minutes, POPP servers connect with POPP client premise equipment to test connectivity. If multiple tests fail, we investigate.
TeamViewer 10
POPP technicians can remotely access your desktop to help you identify and/or solve Internet access and speed issues faster.
5+ Connection Types
o Internet
o Voice/VoIP
o Security Line
o Fire Alarm Line
o Point of Sale Line
Network Vitals Reports
Actionable Network Information For Making Better Decisions
10+ Service Types
o E-mail
o Local
o Long Distance
o Voice Mail
o Automated Attendant
o Call Recording
Information Provided
o Location
o Inventory
o Configurations
o Use
o Users
o Costs
Location Types
o Main Office
o Branch Office
o Telecommuters
o Mobile
Better Information, Better Decisions
Easy Access to Reports on Manage My Account
Voice Time Analytics To
Increase Productivity
Voice is the number one preferred method of communication when:
– There is an urgent problem to solve – There is a serious negotiation
– Building a relationship to make a sale or receive a high service rating
What Can You Learn By Analyzing
Incoming Calls:
Time Spent by Clients, Suppliers, and Prospects
Outgoing Calls:
Time Spent by Employees Calling Clients, Suppliers, and Prospects
• Top 10 Incoming Callers
• Incoming Calls from Each State and Country
• Top 10 Phone Numbers Called • Outgoing Calls to Each State
and Country
Voice Time Analytics provide a fast, easy way to identify frustrated clients at risk
Better Information, Better Decisions
Easy Access to Reports on Manage My Account
Client Satisfaction Guarantee
At POPP, we believe that small and medium-sized businesses are important to our community. That’s why we’ve developed unique product and service offerings that save time and money.
We will work with you to customize and rightsize your business network, provide you with live, local, proactive support, and give you better information to make better decisions.
If, for any reason, you are not completely
satisfied within 90 days of becoming a client, we will pay to restore you to your original service. In addition, POPP will match the local phone
company’s changeover fee with a donation to a non-profit organization in your community.* We consider it an honor to serve you and your business.
Respectfully,
Wm. J. “Bill” Popp President and CEO POPP Communications
763-797-7951 bpopp@popp.com
*Guarantee does not apply to connections supplied by other carriers or connections that require
Bill started in the telecommunications industry in 1972 as a wire puller and is now President