Magento
Systems
Integration
Service Definition
Document Contents
Introduction ... 3
Contact Details ... 3
Primary Bid Manager ... 3
Deputy Bid Manager ... 3
Rates ... 3
Simple Flat Rate ... 3
Travel & Expenses ... 3
Service Overview ... 4
What do we do ... 4
What do you get ... 4
Who is this suitable for ... 4
Range of Services ... 5
Magento Consultancy ... 5
Magento Design and UX ... 5
Magento Development ... 5
Advanced Search including Apache Solr ... 5
Magento Speed Optimisation ... 5
Magento Hosting ... 5
Magento Support ... 5
Magento Upgrades ... 5
Company Background ... 6
Awards ... 6
Client Examples ... 7
Beaverbrooks ... 7
PHS Group ... 7
Richard Haworth ... 7
Virgin Media ... 7
Meyer Group ... 7
Hayley Group ... 7
Direct365 ... 7
Systems Integration
Introduction
CTI Digital is a large Magento development agency with offices in Manchester and London formed in 2003.
Our development team has a technical knowledge grounded in bespoke Zend Development, the very building blocks of Magento far surpassing our peers, allowing us to successfully deliver extremely complex solutions. Highly skilled project managers ensure timely on budget deliveries by applying a range of methodologies including Agile and PRINCE2.
We offer a wide range of services to from consultation and technical planning, through to 24-hour support & Conversation Optimisation. We are also regularly called to rescue projects and support project teams where there is an unacceptable risk to delivery.
Operating in a simple, flexible and transparent fashion we have been voted in the top 10 UK Digital agencies for Client Satisfaction on The Drum Digital Census.
Contact Details
Primary Bid Manager
Deputy Bid Manager
Name Steve Gale Tim Edwards Email s.gale@ctidigital.com t.edwards@ctidigital.com Mobile +44 (0)7961 422 985 +44 (0)7957 112 301 Office Number +44 (0)845 620 0013
Website www.ctidigital.com CTI London
Address
20 Broadwick Street London, Soho
W1F 8HT CTI Manchester
Address
47 Newton Street Manchester
M1 1FT
Rates
Simple Flat Rate
We offer a simple flat rate of £600 exc. VAT per day for all of our resource types during office hours. Projects can be undertaken on an Agile, time & materials basis, or as a fixed price project.
We also offer discounts on the day rate for monthly-retained services on fixed contracts durations.
Travel & Expenses
We are normally happy to comply with your usual expenses and travel policies, and will always agree these costs in advance with no admin fee or mark ups
Service Overview
What do we do
CTI’s permanent, in house team offer a range of development services including specification, design, theme and build of Magneto powered eCommerce stores. In addition to the extensive functionality provided by the Magento Connect Extension Library, Magento’s flexible framework and API afford deeper integration. This can be applied to a variety of services such as Salesforce, Mircosoft Dynamics and financial integrations such as Sage and other web-enabled systems as well as data exchange with MIS & ERP systems powered by Oracle, IBM and Sun.
What do you get
In addition to our award winning development team, a senior project manager will coordinate the project throughout. Whilst the actual service deliverables may differ depending upon the nature of the engagement, we would normally expect to produce / implement the following:
• Detailed delivery plan (or features backlog) • Detailed technical specification
• Regular progress reports & milestone approval • Direct access to development team
• Fully commented code throughout
• User guide & detailed site build documentation • Training guide
• Production & Stage Environments
• Git repository / Automated deployment systems
Who is this suitable for
• Customers with a number of disparate or legacy data systems.
Range of Services
Magento Consultancy
At CTI Digital, we recognise that most businesses or departments are not straightforward and your requirements may not fit into a specific box. Sometimes, businesses may recognise they have a need or a problem, but are unsure as to the next steps, or the course of action. This is why we provide services in Consultancy, Architecture and Planning.
Magento Design and UX
Our in house design studio understands what makes good design as well as having a deep understanding in designing for the Magento platform. We typically design from a Mobile-first, responsive and user-centric perspective; incorporating accessibility and best practices, based upon solid experience, analytical review and User Experience testing.
Magento Development
CTI have a permanent, UK based, in-house development team experienced in site builds, custom development, integrations and Magento installations on Community and Enterprise editions. Run on our Continuous Integration platform and an ethos of build, test, check, deploy and review; CTI engineer the right solution for the task.
Advanced Search including Apache Solr
Creating intelligent search solutions leveraging the power of Apache Solr. Using Solr as a stand alone SaaS service or as part on an onsite installation, information and content from a number of sources can be delivered through your site to your customers.
Magento Speed Optimisation
Our experienced team can unlock the full speed of your Magento application using a variety of techniques. We carefully assess your unique application to determine which approach would be most effective. With in our tool kit is Varnish, Nginx and Full Page Caching. Deploying the correct solution or combination typically results in six fold increase in the number of successful transactions possible. Detailed Siege testing is undertaken before, during and after development revealing the full realise the full potential.
Magento Hosting
Serviced through our secure private cloud, our hosting platform is optimised for the Magento application stack and offers a scalable, robust and resilient solution. We offer a fully managed and monitored environment with a variety of backup options.
Magento Support
We are able to offer a variety of support options such as site health checks, site audits, security and code reviews, optimisations, updates and a selection of SLA’s covering working and extended hours. In addition to our proven track record of delivering and supporting sites built by ourselves; we have provided rescue and support to clients moving from another supplier. In all instances, we would look to provide the necessary and most cost effective support solution to achieve maximum cost efficiency.
Magento Upgrades
Security is always of paramount concern and ensuring you are running the latest stable version of Magento is an important aspect of this. Upgrading an existing site can be a daunting prospect, especially if the site has additional bespoke modules or functionality. CTI have provided a number of clients with an upgrade of the Magento platform or moving between Enterprise and Community editions.
Credentials
Company Background
CTI Digital is a Magento & Zend development agency serving large and Enterprise sized businesses and Government departments from our offices in Manchester London with a turnover of £3 Million in digital services expected in 2014.
Established in 2003, Zend Development has been a corner stone of our business from the outset. In 2006 Magento Inc (Previously Varian) invited out team support architecting of the Magento Platform prior to it’s first public release in 2007. Today Magento continues to be main focus technology of our team of over 40 talented experts. Starting life as a purely technical development agency, CTI Digital has developed into a full service agency able to support you through the entire project life cycle, including Consultation& Planning, Design & Usability as well as Support & Marketing.
All of CTI Digitals shareholders are active in the day-to-day operations in a number of key roles across the business. Nick Rhind, Managing Director has been majority shareholder from formation. Despite the on-going economic downturn, CTI Digital has seen fantastic growth in all services thanks to the loyalty of our client base and dedication of our team.
Awards
• British Council Digital Services Supplier
• CTI Digital voted in the top 10 UK Digital agencies for Client Satisfaction on The Drum Digital Census • Nick Rhind named one of the most influential digital media personalities
• CTI Digital ranked 32 in TOP 100 Recommended Agencies • HOW Do Highly Recommended Digital Agency of the Year
Client Examples
The Protein Works
www.theproteinworks.com
The Protein Works delivers a best-in-class experience in the sports supplements industry, the website is built on Magento CE with a Drupal Integration for CMS features.
Beaverbrooks
www.beaverbrooks.co.uk
Large custom e-commerce site integrated with internal systems, multiple payment gateways and 3rd party API’s.
PHS Group
www.phs.co.uk
(Magento Store not public accessible)
Custom Domain and Shop Fronts for PHS’s key wholesale clients provide a more personalised experience including payment options, payment terms and prices.
Richard Haworth
www.richardhaworth.co.uk
Migration from Drupal Ubercart to Magento Ecommerce with a full re-design and the addition of enterprise-level ecommerce features and integrations unavailable on their previous store.
Virgin Media
www.virginmediaaccessories.com
Large Magento store integrated with a bespoke warehouse management system and fully customised payment gateway.
Meyer Group
www.circulon.com
cookshop.raymondblanc.com
Magento Development service for a range of household brands including Prestige, Kitchen Express and Raymond Blanc. All built on a single multi-store front Magento installation.
Hayley Group
www.hayley-group.co.uk (Magento Store not public accessible)
We linked their massive catalogue of over 50,000 products directly to top spending clients intranet systems for ordering and payment on private branded storefronts.
Direct365
www.direct365.co.uk
Responsive Magento design dynamically resizes the site based on the screen size, aspect ration and device type.
Dungarees Online
www.dungarees-online.com (English Storefront) www.salopettes-online.com (French Storefront) www.latzhosen-online.com (German Storefront)
We redesigned this site from the group up to attract a wider audience and rolled out multi-lingual store fronts including French, German, Polish, American and Japanese.
