For additional information and steps for installing and upgrading software, please see the Upgrade manual.

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U

NITRENDS

_A

PPLIANCE AND

_A

GENTS

_R

ELEASE

_5.0.2

The primary focus of Release 5.0.2 is to provide product improvements and key enhancements that will increase the speed, reliability and usability of the Unitrends’ solution.

I

NSTALLATION

This release includes upgrades to the following: Unitrends’ Appliance software

Unitrends’ Agent for Windows Server 2003 and above Unitrends’ Agent for Solaris Intel

Unitrends’ Agent for Linux

For additional information and steps for installing and upgrading software, please see the Upgrade manual.

N

EW

F

EATURES FOR

R

ELEASE

5.0.2

Check out new features added in this release, take note of enhancements made to existing features, and review known issues and product restrictions.

X

EN

_S

ERVER

_/X

EN

_D

ESKTOP

_W

INDOWS

_D

ISSIMILAR

_R

ESTORE

Support for dissimilar restore of Windows 2003/2008/Vista/7 operating systems to and from XenServer 5.6 has been added. The following restores are certified:

Physical machine restored to XenServer virtual machine

Virtual machine restored (Hyper-V or VMware) to XenServer virtual machine XenServer virtual machine restored to physical hardware

XenServer virtual machine restored to another virtual machine (Hyper-V or VMware)

W

INDOWS

₂₀₀₃

AND

_U

P

_E

NHANCEMENTS

L

ONG

P

ATHNAME

S

UPPORT

The Windows Agent now supports backup and restore of path lengths up to 32000

characters. Both the on-premise appliance and the Windows agent require release 5.0.2 for this functionality.

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Support for Exchange 2010 SP1 added for VSS-Exchange Agent.

H

OT BAREMETAL ENHANCEMENT

Enhancements have been made to the Windows BareMetal interface to handle multiple issues with network configurations. After upgrading new BareMetal media should be created.

N

OTIFICATION

_M

ANAGEMENT

New alerts have been added for the following:

Windows clients that are on a release prior to 5.0. Vault capacity is at 80% and at 110%.

uArchive Daemon is not running.

F

EATURE

E

NHANCEMENTS

O

PTIMIZED

_D

ATABASE

The Unitrends’ solution has been optimized to offer support for files with long pathnames for Windows. The addition of this capability will require a change in the database storage

format, which will necessitate a database migration. This enhancement is designed to provide greater database integrity and speed.

The migration of the Unitrends database will occur during upgrade of the appliance

software. The migration completion time will depend largely on the amount of data being migrated.

An alert will be displayed on the Rapid Recovery Console status page indicating the status of the migration. While the migration is in progress, the alert will indicate the percentage complete; and will ultimately denote the operation’s completion.

During this time, the RRC may be unable to answer additional requests. It is important— even if the RRC stops responding—to wait for installation to complete and to not reboot the appliance. The most recent backups will be migrated first.

While the migration is active:

Selective restores may be disabled depending on how far the migration has progressed. During the initial steps of the migration new jobs will not be launched.

Database cleanup will not start until the migration is complete.

If a restore of a backup is required that has not migrated, selecting the backup will cause migration of the selected backup to start.

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A

PPLIANCE

_V

IRTUALIZATION

_P

ROTECTOR FOR

_VM

WARE

₍

V

_P

ROTECTOR

₎

Performance improvements have been made for our VMware solution that dramatically reduces time to query list of VMs.

The following VMware platforms are supported: VMware ESX 3.5 Update 5

VMware ESX 4.0 VMware ESX 4.1.

The following versions of vCenter are supported: vCenter Server 4.0

vCenter Server 4.1

For a list of other dependencies see the Appliance and Agents User Manual.

S

OLARIS

_C

LIENT

_U

PDATE

The Solaris agent is now certified for File Level backups and restore of Solaris (Intel) 10.x. Support has also been added for backup and restore of ZFS as well as UFS file systems.

L

INUX

_C

LIENT

The Linux agent has now been certified with Oracle Linux.

A

PPLIANCE

_P

ERSONALITY FOR

_N

EW

_A

PPLIANCES

This is an added feature for new appliances being deployed with version 5.0.2 appliance software that requires the user to set the “personality” of the appliance the first time it is brought online. The personality of the appliance indicates how the appliance will be used. Based on the personality selected, different features will be made available. Once the personality is set, the appliance will continue to operate in this role.

The appliance personality can be configured in one of the following ways: On-premise Backup Appliance

Disaster Recovery Appliance (Vault)

Backup and Disaster Recovery Appliance (Cross-Vault)

R

ESOLVED DEFECTS

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COMPONENT DESCRIPTION

Archiving Changing the name of a registered client name caused archive schedules to fail.

Archiving When archive drives are switched the new archive drive was not _{always seen.}

Archiving Archive catalog was not being generated properly on backups _{larger than 2TB.}

Archiving BareMetal backups restored from archive were not seen when _{doing Windows BareMetal restores.} Archiving Archive restore fails when the orders of the drives were altered. Backups Files skipped because of long pathnames with Window’s backups.

BareMetal Disk geometry could cause BM restore fails to the same system _{indicating disk size too small}

BareMetal Active Windows’ partition is not identified correctly when the first _{partition is a utility partition.}

BareMetal Network is not recognized when doing Windows’ BareMetal _{restore when two network cards are present.}

Bare Metal Unable to changing the gateway when doing a Windows’ _{BareMetal restore.}

BareMetal BareMetal backup listing when booted to the Windows’ BareMetal _{media shows GMT instead of the local system time.}

RRC RRC restore window freezes/clears when searching for a file if a _{backup contains greater than 2 million files.}

RRC No link available from the RRC for customers to download client _software. Backup/Restore Unable to backup/restore files with '#' in the path from the RRC Backup/Restore Restore list is not sorted in alphabetical order on the RRC. Installation Windows’ installer name does not include platform information.

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present.

Vaulting Vault emailed report shows baremetal backups in backlog even though they are not vaulting.

Vaulting OpenVPN communication does not restart following connectivity _interruption SQL Agent SQL Agent excludes directory rather that database

SQL Agent SQL job failed and RRC says VSS SQL full backup failed nothing _{useful for when database pointed on troubleshooting}

vProtect Snapshot creation fails with quiesce timeout causing backups to _fail. vProtect Enumerating vm's takes an extremely long time

vProtect vProtect backups fail with QueryChangedDiskAreas error. vProtect Schedules for ESX servers are randomly moving when VM's _move.

vProtect vProtect backups timeout if the time required to create the snapshot is longer than 15 minutes.

Windows System State backup not deleted when Unitrends’ agent installed _{to non-default location}

D

EPRECATED

F

EATURES

M

OTIF

_GUI

The Motif GUI has been further deprecated as the Rapid Recovery Console (RRC) is enhanced. The RRC should be used to manage the Unitrends Appliance.

T

APE

_S

UPPORT

We have a handful of customers that are using direct tape backup (D2T). As we began communicating to you in March of 2010, we have deprecated our support for D2T (note: NOT tape archive, which is D2D2T and which we continue to support, but D2T.) With our release 5.0.2, we have eliminated all support for D2T.

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This means that if you are among the few customers who are using D2T, you should not upgrade to 5.0.2. You should also immediately contact Unitrends sales at 866.369.5411 or e-mail us at [email protected] so we can work with you to move you to D2D2T.

Please contact Unitrends at 866.369.5411 or e-mail [email protected] if you have any questions or concerns.

R

ESTRICTIONS AND

L

IMITATIONS

H

OT

_B

ARE

_M

ETAL

_B

ACKUPS

Linux hot BareMetal does not support EXT4 file systems. Linux hot BareMetal does not support SAN interconnects.

The Windows hot BareMetal functionality is not currently supported on Windows dynamic disks. To successfully create a BareMetal backup for these platforms, the cold BareMetal methodology must be followed.

A

CTIVE

_S

UPPORT

_C

ONTRACTS

The upgrade process checks to ensure that the appliances are under an active support contract prior to allowing the upgrade process to begin.

C

LIENT

R

EGISTRATION

Systems that will be backed up by the Backup Appliance must have their IP address in the host file on the Appliance.

A

DDITIONAL

_I

NFORMATION

Visit the new Unitrends Customer Center to learn more about the Unitrends’ solution. This serves as a one-stop, customer care site which offers everything from our video

tutorials and documents, a download area for all software agents links to the forums, online case submission, and much more.