Smart Voice Features – Fibre Landline User Guide Page 1 of 16
Fibre Landline is delivered together with broadband over the same fibre access to your home. The Fibre Landline service can be integrated with your existing home wiring by connecting the ATA port on the ONT to your home wiring. This work is done by a service technician prior to cutting your service over from the PSTN. Alternatively, you can plug an analogue phone directly into the ATA port on the ONT.
With Fibre Landline service, you make and receive calls on your phone as you normally would on your PSTN line
Feature set available with your Voice service
You can chose from three feature packs.
Included Features with your Fibre Landline
Talker Feature Pack
All Included features , plus
Connector Feature Pack
All Talker Pack features, plus
Automatic Call Back Call Barring Dual Number
Caller Display Caller Blocking Distinctive Ring
Directory listing Call Diversion Simultaneous Ring
Divert my number if unreachable
Call Waiting Voicemail
Hide My Number 3-Way Calling
Last Number Redial
Note: For business customers, Talker featue pack is referred to as Advanced, and the Connector feature pack as Premium.
How you can control your feature settings
Some of the features require some actions from you to enable them. For example, you can specify which number you would like your incoming calls will be diverted to.
You can activate or disable the features and change the settings via My Spark online portal or using quick dial codes
SPARK FIBRE LANDLINE
SMART FEATURES USER GUIDE
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My Spark on-line portal
You can see the current setting for your selected number on the My Spark online portal http://www.spark.co.nz/myspark in the Product & Services/Fibre Landline section.
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Simultraneous ring must be setup and changed via MySpark online portal. There are no quick dial codes that can be used to setup and activate this feature.
Those features which require additional settings are presented with appropriate menu and fields to set up, e.g. numbers from which to block or allow incoming calls etc.
Using quick dial codes
A quick dial code is a short numeric code that you can enter into your phone to invoke or configure relevant the setting of some features.
To use a quick dial code:
1. Dial the appropriate code on your phone followed by the hash key. 2. Listen to the prompt and enter any additional values that may be required
For example, to hide your number, press *26#. You will hear an automated message: “Your calling line id blocking service is now set to hide your identity. Thank you”
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Automatic Call Back
This is a new feature available on a Fibre Landline. You can call back the last person who called you, whether or not the call was answered, using a quick dial code: *69# or 1469#
Note: Call return will fail if the calling number is unavailable or withheld/restricted.
You can restrict outgoing calls from your phone to stop anyone making chargeable calls from home. The call barring options include:
All Calls allowed.
Don’t allow calls to National, Mobile, International or 0900 numbers.
Don’t allow calls to international numbers.
Don’t allow calls to Mobile, International or 0900 numbers.
Don’t allow calls to 0900 numbers.
Note: onlyone from below option can be selected at a time.
You can control your call barring using a quick dial code followed by the profile number between (0-4) and the 4-digits PIN code. The default pin is 1212. You may chose to change your PIN code via My Spark portal.
Note: If incorrect PIN is entered 10 consecutive times, call barring activation and deactivation will be locked for 5 minutes. You can reset your PIN via My Spark portal by changing the PIN.
Profile Number Profile Name Profile Description
0 All calls allowed No call restrictions applied.
1 Only allow calls to
National, international, mobile, 0900, directory assistance ( 018 & 0172) and audio conference ( 0830xy) calls are bared.
All other calls including but not limited to local , 0800, quick dial codes, voicemail and emergency services are allowed
Don’t allow calls to International numbers
Only international and international directory assistance (0172) calls are bared.
All other calls including but not limited to national, national directory assistance ( 018), mobile, local, 0800, 0900, quick dial codes, voicemail, audio conference ( 0830xy) and emergency services are allowed 3
Don’t allow calls to Mobile, International or 0900 numbers
Only mobile, international, international directory Assistance and 0900 calls are bared.
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To invoke Call Barring, dial *80 (or 1480), followed by one of the above profiles (0-4), PIN code and the hash (#) key . For example, to block all international calls dial *80 2 1212#.
Dial *80 (or 1480), 0 and PIN followed by the hash (#) key to disable call barring, i.e. to activate “all calls allowed“ profile. For example, *80 0 1212#. Make sure you remember to activate barring again if you later wish to bar calls.
Note: Call Barring will impact your Divert my Number when Unreachable, Call Diversion and Simultaneous Ring services if these services are configured with the destinations that is blocked by the call barring. For example, if you set up Call Barring to block mobile numbers, your simultaneous ring to a mobile number will be blocked as well.
With this feature enabled, no incoming calls will get through or you will receive calls from everyone except selected numbers.
You can select via My Spark online portal the following call blocking options: - Block all incoming calls
- Block all incoming private calls
- Block all incoming calls with unavailable number
- Block all incoming excluding specific phone numbers ( up to five numbers) - Block only specific phone numbers ( up to five numbers)
With Caller Display, you see the phone number of the person calling you before you answer. So if you recognise the number, you can answer them appropriately. You can also use Caller Display to screen your calls.
This feature has no user control option and requires a capable phone with caller display screen.
All other calls including but not limited to national, directory assistance ( 018) local , 0800, quick dial codes, voice mail, audio conference ( 0830x) and emergency services are allowed
4 Don’t allow calls to
Only 0900 calls are bared. All other calls including but not limited to international, national, directory assistance, local , 0800, quick dial codes, voicemail, audio conference and emergency services are allowed
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Call Diversion lets you divert your phone to different number – and that numbers can be a mobile number or another landline. There are four ways you can do this:
Immediate call diversion - all your calls go to the number you've chosen;
Call diversion if not answered - the call goes to your phone first. If there’s no reply after preconfigured time, your call will diverted to another number;
Call diversion if busy – calls are only diverted if the phone is busy.
Selective call diversion - only divert calls from selected numbers you have chosen. You can specify up to 12 numbers, so when you receive calls from any of these numbers the call will be diverted. You can also chose to divert calls from private numbers or when calling number is unavailable. This is a new feature available on a Fibre Landline.
You can control your call diversion setting via My Spark online portal or just by dialing the quick dial codes below.
To invoke immediate call diversion and set up the destination number, dial *17# or 1417#. Dial
#17# or 1517# to disable it.
To invoke call diversion if not answered and set up the destination number, dial *16# or 1416#. Dial
#16# or 1516# to disable it.
To invoke call diversion if busy and set up the destination number, dial *15# or 1415#. Dial #15# or 1515# to disable it.
To invoke selective call diversion, dial #76# or 1576#. Dial #77# or 1577# to disable it. Before you can invoke Call Diversion Selective, you need to set up your selection criteria via My Spark online portal, i.e. you need to specify the numbers from which you want to divert the calls, and the destination for the diverted calls.
If your Call Waiting service is turned on and you receive a phone call while you are on another call, you will be notified by the series of beeps and calling number will be displayed on your phone screen (if your phone is capable of Call Waiting CLI display).
To do drop the first call before answering second call, hang-up and you will be called by the second call.
To answer the second call without dropping first call press the switch hook or flash button and digit 2
on your phone to place the first party on hold.
To drop the first call after you answered second call, press the switch hook or flash button and digit
1 on your phone.
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Note: If you are in the North Power fibre region, the Call Waiting control is different due to the ONT limitations. To answer the waiting call or toggle between calls, press hook or flash button.
You can enable or disable this feature via My Spark online portal or by using a quick dial code. If you do not wish to be interrupted, you can disable the feature permanently by dialing #43# (or
1543#) from your phone or for the next call only by dialing *70 (or 1470) followed bythe number you want to call. To turn on the feature after you disabled it permanently, dial *43# (or 1443#)
Directory Listing allow you to list your phone number in the White pages.
Your listing will appear in the White Pages, the Internet White Pages and 018 Directory Assistance You can also opt for non-published listing, (your number will not be published in the White Pages, but available through 018 Directory Assistance) or for confidential listing so your number information is not available in the White Pages, the Internet White Pages or 018 Directory Assistance.
With confidential listing, your number will also be hidden when you ring someone.
This feature is additional to the Dual Number feature. You have the option of enabling a distinctive ring for calls to your secondary number, so you know which number people are calling
You can control this feature via My Spark online portal.
Divert my number when unreachable
This is a new feature only available with Fibre Landline. It allows for configuring a destination (for example, a mobile) where a call should be redirected when your phone is unreachable, e.g. the ONT is unplugged or the fibre cable is faulty/broken.
You can configure the unreachable destination and activate the feature via My Spark online portal. You can also configure the feature by pressing *94# (or 1494#) on your phone, you will be prompted for the destination to divert your number.
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With your Fibre Landline service you can have two numbers. The second number can be used for faxability as an example.
The usual ringing is provided for incoming calls to the primary phone number and the secondary number will ring with a different sound.
For outgoing calls from your phone, your primary phone number is the calling line identity.
The feature setting will be the same for both numbers, for exampleif a you set up call
diversion or simultaneous ring on your main number, the second number will also have these feature settings.
Hide My Number
You have the ability to block your number presentation when you make outbound calls on permanent basis or per an individual call.
Your number will come up as “No caller ID” or “Unknown” when you ring someone You can control this feature using quick dial codes or via My Spark online portal.
To withhold your number for one call only, dial 197 (or 0197) followed by the number you are calling. To withhold your number permanently, dial *26# (or 1426#)
To override number withhold, dial 196 (or 0196) followed by the number you want to dial. There is no quick dial code to cancel number withhold, you can do this via My Spark online portal.
Note: If you applied for Confidential Listing or Permanent Number Withhold at the time of the service installation, you need to ring Spark 0800800123 to cancel permanent number withhold.
Last Number Redial
You can quickly redial the last number you called using a quick dial code: *28# or 1428#.
Note: You can also quickly redial the last number you called using redial button on your phone you your phone supports this function.
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This is a new feature available on a Fibre Landline. Incoming calls will ring on your home phone and up to five other numbers so you’ll never miss a call. The first phone to be answered is connected. For example, calls to your home phone could also be delivered to your mobile phone in case your are not home, so both phones will ring.
You can control Simultaneous Ring and configure the additional numbers to ring via My Spark online portal.
You can select an option to not ring the alternative numbers if you are already on the phone, i.e. your home phone is busy
Note: The simultaneous ring numbers can only be NZ geographic or mobile numbers. For residential customers the call charges for national and Spark mobile numbers simultaneous ringing are included in the “Connector” package fee. Calls answered on non-Spark mobiles will have normal call charges applied.
For business customers, the call charges for simultaneous ring will apply based on the number where the call is answered and your call plan.
You have the ability to divert the incoming calls to your voice mail if you cannot answer the call. Voicemail greets callers on your behalf and invites them to leave you a message. You can then listen to your messages when you get off the phone, get back from what you've been doing, or just have a moment to do so in your busy day.
If you were using call minder service with your PSTN line, all your voicemail setting, except for the number of rings before Voicemail answers, will remain the same, including greetings and saved messages. To set the number of rings before Voicemail answers, dial *39# or 1439# from your phone, you will be asked to enter the number of rings.
If you are new to this service, you need to set up your voice mail box:
1. Dial 083210# from your fibre landline 2. Enter 1234 (this is the default PIN)
3. Enter a new PIN (Choose Optional PIN on or off)
4. Record a friendly, personal greeting: Callers will hear this To retrieve your messages from your fibre landline:
1. Dial 083210#
2. Enter PIN if prompted
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To retrieve your message from another phone with call minder or voicemail:
1. Dial 083210# (Mobile call charges may apply)
2. Press ** then enter your mailbox number (your phone number without the 0 for the area code 91234567)
3. Press #
4. Enter PIN
5. Press # - Listen to your messages
To retrieve your message from overseas:
1. Dial the International Access Code for the country you're calling from (International call charges may apply)
2. Dial 64 83 083210 and wait for the message
3. Enter your mailbox number (your phone number without the 0 for the area code 91234567) 4. Press #
5. Enter PIN
6. Press # - Listen to your messages
To stop sending the call to voice mail, dial #25# or 1525#. To send all calls to voice mail, dial *25# or 1425#.
To stop sending busy calls to voicemail, dial #84# or 1584#. To send busy calls to voicemail, dial *84# or 1484#.
To stop sending unanswered calls to voicemail, dial #85 or 1585. To send unanswered calls to voicemail, dial *85# or 1485#.
You can set up number of rings for the unanswered call timer by dialing *39# or 1439#. Please note that this setting is also used for Call Diversion if not answered timer.
To clear the Voice Message Waiting indicator on your phone, dial *99# or 1499#.
Want to know everything else you can do with our Call Minder user guide - PDF.
Note: You cannot change number of rings using 083210 menu, you need to user quick dial code *39# or 1439# for this.
3 Way Calling lets you bring people in three different locations together to share in the same phone call. You can also conference in another party if you are currently on a call.
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To make a three way call, you dial the first person and wait for them to answer, then use the switch hook or 'flash' button on your phone to put that person on hold while you contact the third person. Once the third person is answered, press the switch hook or flash button and digit 3 on your phone. To drop first call after you answered second call, press the switch hook or flash button and digit 1 on your phone.
Note: If you are in the North Power fibre region, the Call Waiting control is different due to the ONT limitations. To connect all parties, press hook or flash button.
If the service is delivered in the North Power region, you cannot conference the incoming calls, you must initiate two calls to connect them into 3 way calling.
Quick Dial Codes
Feature Quick dial code
Automatic Call Back *69# or 1469#
Automatic Call Back Number Deletion #92# or 1492#
Divert My Number if Unreachable – activate and set up the
destination number *94# or 1494#
Divert My Number if Unreachable – deactivate #94# or 1594#
Divert My Number if Unreachable – interrogate status *63# or 1563#
Hide My Number activate - always *26# or 1426#
Hide My Number activate – per Call 197 + destination number or
0197 + destination number
Hide My Number deactivate – per call 196 + destination number or
0196 + destination number
Last Number Redial *28# or 1428#
Feature Quick dial code
Call Barring activate *80 (or 1480) + Profile Number
Call Barring interrogate *81# or 1580#
Immediate Call Diversion activate and set up the destination
number *17# or 1417#
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Immediate Call Diversion status interrogate *21# or 1521#
Call Diversion if Busy activate and set up the destination
number *15# or 1415#
Call Diversion if Busy deactivate #15# or 1515#
Call Diversion if Busy status interrogate *67# or 1567#
Call Diversion not Answered activate and set up the destination
number *16# or 1416#
Call Diversion not Answered deactivate #16# or 1516#
Call Diversion not Answered interrogate *61# or 1561#
Selective Call Diversion activate #76# or 1576#
Selective Call Diversion deactivate #77# or 1577#
No Answer timer set up/number of rings (shared with call
diversion timer) *39# or 1439#
Call Waiting activate *43# or 1443#
Call Waiting deactivate #43# or 1543#
Call Waiting cancel for your next call only.
*70 or 1470
followed by the destination number.
Call Waiting status interrogate *42# or 1542#
Feature Quick dial code
Retrieve voice messages 083210
Send all calls *25# or 1425#
Stop sending all calls #25# or 1525#
Send busy calls *84# or 1484#
Stop sending busy calls #84# or 1584#
Send unanswered calls *85# or 1485#
Stop sending unanswered calls #85# or 1585#
No Answer timer set up/number of rings (shared with call
diversion timer) *39# or 1439#
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How to check what feature pack you have
You can check you current feature pack and the feature setting via My Spark online portal. http://www.spark.co.nz/myspark .
How to order a feature pack
Your Fibre Landline service includes several features for free. You can upgrade to the Talker or Connector feature pack via My Spark online portal http://www.spark.co.nz/myspark. Your order will be completed within 24 hours. You will be notified by e-mail.
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Power Outages and Availability of Emergency Call Services
Emergency 111 calls will not be able to be made in the event of a service outage, power failure or disruption.
We recommend a UPS to keep your voice and broadband service working in the event of an expected or unexpected power outage. A suitable UPS can be sourced from Infortek Ltd. http://www.infortek.co.nz/index_files/Solution_Centre.htm
Note: For your UPS requirements, please call Infortek Call Centre at 0800 215 296 or go to the
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Number of phones or devices you can use on a Fibre Landline
There is a limit on the power available in your phone line. If you have too many telephone devices (including modems, telephones, answering machines, faxes, etc.), they may not ring. Generally, you can connect 3 to 5 devices to you Fibre Landline.
You can get the number of devices which can be connected using the REN ( Ringer Equivalence Number) calculation. Your phone or device has a label on it, that states either a value called REN or ringer equivalence. In most cases, this value is 0,5 for digital phones and sky modems. Analogue phones have REN value of 1. Maximum REN for Fibre Landline is 3.
For voice service faults:
Residential Customers - Dial 120 from your phone or *120 from your mobile phone Business Customers – Dial 126 from your phone
Fault service hours are:
Monday - Sunday 08:00am to 08:00pm
Note: If you are experiencing problems with your fibre landline, i.e. you can’t make calls, sometime, it may be fixed just by resetting the power switch on the ONT. You broadband connection will be interrupted during the ONT power reset.