Presented by Daryl Frost
The Value of ITAM
To
What The……!!
We buy all this IT equipment…Where is it!!
How much are we buying…it seems to cost a fortune! Are we getting any value from IT in the organisation…It seems like a bottomless money sucking pit!
How do I know if my data is secure?
We are being audited !! Where is everything…where are licenses…Where is the proof!
The Figures
The Figures
The Figures
The Figures
• Gartner –states that organizations now have a 68% chance of being audited by at least one software vendor 2014+(up from 54% in 2009).
• Forrester, Gartner and IDC state that organisations can save between 10 – 30% of their IT budget through improved ITAM processes
• Gain efficiencies estimated at 15-20% through integration of IT asset management and service management (Info-Tech Research Group)
• Organisations with good IT governance have on average a 20% higher profit than those without (IT Savvy)
Who are we?
Who are we?
Who are we?
Who are we?
Burswood Information Solutions Limited
• New Zealand based company
• Providing:
• IT Asset Management • IT Project Management • IT Business Management
• Consultation Services
• Roadmap • Governance • Improvement • Implementation • Training
Who is IAITAM
Who is IAITAM
Who is IAITAM
Who is IAITAM
The International Association of Information Technology Asset Managers, Inc. (“IAITAM”) is the global professional association for individuals, organizations, and providers involved in any aspect of the life cycle processes for IT assets of every size and industry.
• Mission is to be the principle resource for comprehensive IT Asset Management best practices worldwide,
• Identifies and recommends ITAM best practices
• Promotes the IT Asset Manager job as a profession
• Have developed ITAM Best Practices architecture solution in the market
• IAITAM holds the only IT Asset Management certifications that are recognized worldwide
• Their membership organisation is dedicated to IT Asset Management
• Is a Vendor neutral party
• Sponsors the only conference in the world dedicated specifically to the ITAM profession
• Active membership in international standards (e.g. ISO, ITIL)
Whats
Whats
Whats
Whats What?
What?
What?
What?
• Inventory Management – What, where, how many – Provides actual state
• Configuration Management – Is a tactical service which provides a controlled environment for an entity or thing that you want to track that is required for the delivery of a service. Includes attributes, connectivity/relationships, service detail, processes around planning and identifying CI’s and
structures plus reporting and planning.
• Asset Management – Why, why not, cost, how – Is a strategic service for items which have intrinsic value to a person or an enterprise and involves a much broader base of stakeholders.
Introduces the financial aspects of assets, including cost, value and contractual status. also refers to the full lifecycle management of IT assets, from acquisition through disposition.
Taken together, ITAM is designed to manage the physical, contractual and financial aspects of those assets. Major goal is maximising asset benefits in support of the organisation’s strategic business objectives while minimising asset risk to the organisation.
The ITIL Library
The ITIL Library
The ITIL Library
The ITIL Library
ITIL v3 Library
The first three books are primarily concerned with bringing new or improved services to the service catalog. Service Strategy Service Design Service Transition Service Operation Continual Service Improvement
Operation and CSI are concerned with service delivery and
optimization of current services.
IAITAM's Best Practice Library (
IAITAM's Best Practice Library (
IAITAM's Best Practice Library (
IAITAM's Best Practice Library (IBPL)
IBPL)
IBPL)
IBPL)
The ITAM Practitioner's Guide to an IT Asset Management
Program, represents the collective knowledge and experiences of the entire IT Asset Management industry.
Acquisition Management Disposal Management Policy Management
Asset Identification Documentation
Management Program Management
Compliance Management Financial Management Project Management
Communication and
Where Does ITAM Sit in the Business?
Where Does ITAM Sit in the Business?
Where Does ITAM Sit in the Business?
Where Does ITAM Sit in the Business?
Service Capability
ITAM and ITSM Scope
ITAM and ITSM Scope
ITAM and ITSM Scope
ITAM and ITSM Scope
Service Asset - ITSM
Non Service Resources
Service Resources
IT Asset - ITAM
Financial Contractual License information Legal considerations Procurement Disposal Lease Recharge Relationships Service details SLA/SLO Incident Problem Change Details Release SACM
Similarities
Similarities
Similarities
Similarities
The Asset Registry is the
definitive source of information regarding what the organization owns, utilises and needs to
account for. It includes
discovered and non-discovered hardware and software,
contractual, financial, warranty, supplier, license, invoice, lease, geographic, ownership and
allocation/assignee details.
The CMDB is the definitive source of information (CI’s) necessary for the effective, efficient and economical
delivery of IT Service Management. It includes data resident in the Asset
Registry, data (CI’s) specific to Service Management (incidents, problems, changes) as well as the relationships between CI’s to comprise a consumable “IT Service”.
Provides the Service Desk and other IT staff with:
• Critical asset configuration details.
• Ownership information such as lease details, warranty and service contracts.
• Identifies problematic configurations or device conflicts.
• Leads to improve first-call resolution rates and speed Mean Time to Repair (MTTR).
• Extracts relationship data.
• Provides services to keep data current
Incident and
Incident and
Incident and
Provides the Service Desk and other IT staff with:
• Provides current state configuration information.
• When linking assets information to service, can help to reduce resource required to execute planned changes.
• Ensure compliance information is available for forward planning.
• Provides governance level information not normally required for BAU situations
Change and IMAC Management
Change and IMAC Management
Change and IMAC Management
Change and IMAC Management
Provides:
• Asset harvesting allowing re-use and/or reduction in asset costs
• Software license, entitlement and installation tracking ensuring compliance – Allows forward budgeting and risk reduction to the organisation
• Asset Warranting maintenance reduces risk of excess maintenance payments or fines
• Provides the register of all lifecycle costs allowing ROI and TCO compilation
Service Level Management
Service Level Management
Service Level Management
Service Level Management
Component
Component
Component
Component ---- Discovery
Discovery
Discovery
Discovery
Purpose
Provide a point in time state and the ability to track evidence of technology usage
ITAM
• Inventory management
• Disposal Management
• Document Management
ITIL
• Configuration management Supported Processes
Component
Component
Component
Component ---- Service
Service
Service
Service Desk
Desk
Desk
Desk
Purpose
Initiate moves, adds and changes and resolve user problems
ITAM ITIL
• Change management
• Incident management
• Problem management
Component
Component
Component
Component ---- Ownership Repository
Ownership Repository
Ownership Repository
Ownership Repository
Purpose
Enables Budgeting, Forecasting, Vendor negotiations, Invoice validation
ITAM
• Acquisition Management
• Asset Identification
• Contract Management
• Compliance Management
• Disposal Management
• Financial Management
• Vendor Management
ITIL
• Configuration management Supported Processes
Component
Component
Component
Component –
–
–
– Request Management
Request Management
Request Management
Request Management
Purpose
• Enable end users to request IT and other services
ITAM
• Acquisition Management
ITIL
• Demand management
• Request fulfillment
• Service catalog management Supported Processes
Component
Component
Component
Component –
–
–
–Management
Management
Management
Management
Purpose
Enable alignment of assets to their owner or custodian and identify the appropriate contract negotiator
ITAM
• Compliance Management
• Document Management
• Financial Management
• Policy Management
• Communication/Education
ITIL
• Financial management
• Service asset and configuration management
How ITAM Assists ITSM
How ITAM Assists ITSM
How ITAM Assists ITSM
How ITAM Assists ITSM
Service Strategy
Defines the approach to create new services such as how to make the decision to remove or modify current services.
• ITAM Supports ITSM in legislation, vendors and competition within dedicated KPA’s
• ITAM Maintains additional information on utilisation, asset information, logistics and cost
How ITAM Assists ITSM
How ITAM Assists ITSM
How ITAM Assists ITSM
How ITAM Assists ITSM
Service Design
Description of what a service should look like
• ITAM holds resource availability, capacity, EOL, need for movement, maintenance contracts plus other aspects
• ITAM Assets feed into the service catalogue
• Lifecycle status - Asset Identification
1. You cannot manage what you cannot control
2. You cannot control what you cannot measure
3. You cannot measure what you cannot define.
Gaining Control
Gaining Control
Gaining Control
Gaining Control
Roadmap
Roadmap
Roadmap
Roadmap
Assess
• ITAM360 will assist
• Decide direction
• Define the scope
• Create a Works Program
• Business case
• Allocate resource
• Create a plan and
• Schedule
• Sponsorship
Get Control
• Basic Governance (Close the door)
• Prioritise services
• Define reports
• Educate
• Implement core Tools
• Gather interface data sources
Implement by Phase
Control of HW Gather SW Improve reports Staff in place Tools Integration Use of cross-functional teams Core Life cycle management in place
Increase Services
Full Life cycle Management Implement SLA’s Improve metrics Full SAM Identify further integration Review/Improve Policy Optimise Improve Reporting Further integration Refine metrics Continued Education Communication CANI
Operations Framework Configuration Management
00
Configuration Data Asset Management
ITAM Technologies Asset Register
In Short
In Short
In Short
In Short
1. Start with the asset registry
2. Increase its accuracy with tools
3. Sort the governance to control the asset lifecycle 4. Evolve the registry to a CMDB
5. Sort the configuration governance
ITAM Assists ITSM
ITAM Assists ITSM
ITAM Assists ITSM
ITAM Assists ITSM
•Increased visibility and control of IT assets •Reduces over-purchasing/increases re-use •Shorter time “to market” for services
•Supports organisational change and projects •Allows alignment of IT asset costs to services •Ensures compliance with regulatory
requirements and through audit checks •Organisation and business risk is reduced
Benefits include:
• Improve utilisation of assets/CI’s lowers investment requirement
• Improved configuration data improves SLM
• Improves reporting capability
• Reduces software and hardware costs • Educates users and the business
