Alcatel-Lucent Technology Training

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•1 | Alcatel-Lucent Technology Training Global Training Offer| November the 20th, 2009

Alcatel-Lucent Technology Training

Global Training offer

Enterprise Educational Services

November the 20th, 2009

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Summary

• Caption

• Global training offer on Technologies

• Technology Training offer

for Data Networks

• Technology Training offer

for Telephony

• Technology Training offer

for IP Telephony

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Alcatel-Lucent Technology Training

Caption

To complement the basic portfolio by value added solutions or applications:

Configuration & administration of complementary features, associated solutions & applications

To answer to customer standard customization:

Configuration & administration of services & advanced features

For a quick start of the solution:

Install the solution, the infrastructure and ensure the start up of the system

FUND

AMENTALS

STARTER PACK SOLUTION BASED VALUE ADDED OPTIONS

DIRECT

ION OF READIN

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Alcatel-Lucent Technology Training

Caption (Continued)

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Fundamentals training course

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Training course for administrators who are responsible for system, network, operation, maintenance and IP Telephony administration

Profile

Training course

Description (including audience)

_{Certification}

Associated

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Value Added course, not included in any certification program

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Training course for expert engineers in charge of complex configurations, installation & remote service support Training course for field engineers in charge of advanced configurations, installation and service support

Training course for presales engineers who design large/complex networking projects

Training course for presales engineers who design standalone projects

Training course for sales representatives who sell Alcatel-Lucent products and solutions

Training course for end-users who require information on Telephony, IP Touch Phone facilities, My Instant Communicator

and OmniTouch Contact Centers

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POSTSALES PRESALES SALES I=x h C=x d V=x d Course Name Reference I=x h C=x d V=x d Course Name Reference I=x h C=x d V=x d Course Name Reference I=x h C=x d V=x d Course Name Reference I=x h C=x d V=x d Course Name Reference I=x h C=x d V=x d Course Name Reference I=x h C=x d V=x d Course Name Reference

I = xh Individual learning, in hours C= xd Classroom learning, in days V= xd Virtual learning, in days

I=x h C=x d V=x d Course Name Reference END USERS ADMINISTRATORS C=x dI=x h V=x j •Course Name •Reference

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Alcatel-Lucent Technology Training

Global Training Offer

I = 60 min Technology Overview Series: IP Overview TGK30001W I = 30 min Technology Overview Series: LAN TBU30052W I = 15 min Technology Overview Series: WAN 3EY0SA065 I =24 min Technology Overview Series: WLAN 3EY0SA064 I = 8 h VoIP Technologies FG00WB065 C = 2 d VoIP Network Compliance Assessment FG00TE071

Fundamentals for

IP Telephony

Fundamentals for

Data Networks

C = 2 d

Basic Telephony

FG00TE082

Fundamentals for

Telephony

I = 12 h

Network Security Essentials

FG00WB090

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Alcatel-Lucent Technology Training

Sales, Presales, Postsales Voice Reseller Newcomer Learner

Fundamentals for

Data Networks

I = 60 min Technology Overview Series: IP Overview TGK30001W I = 30 min Technology Overview Series: LAN TBU30052W I = 15 min Technology Overview Series: WAN 3EY0SA065 I =24 min Technology Overview Series: WLAN 3EY0SA064 Background competencies required on: •OmniSwitch •OmniStack •OmniAccess Wlan

•OmniAccess USG Routers

Technology Overview Series: IP Overview

•_{The IP webcast is presented}

by industry analyst and educator Steve Shepard. It provides essential background on key IP technologies and their use in today's Enterprise

Technology Overview Series: LAN

•The LAN webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key LAN technologies and their use in today's Enterprise.

Technology Overview Series: LAN

•Learn about Wireless LAN and related technologies

(802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) as well as security considerations in wireless environments.

Technology Overview Series: WAN

•Learn about Wide Area Networks including what they are and what they are used for. The course also covers the fundamental infrastructure and different options for WAN transport.

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Alcatel-Lucent Technology Training

Presales, Postsales Data Reseller Newcomer Learner

Basic Telephony

•Basic principles of telephony

•Organization of a telephonic network •Protocols used in telephony

•Principle and composition of PCXs •Telephone features

•Concept, characteristics and features of the ISDN

•Basic concepts of Voice over IP

C = 2 d

Basic Telephony

FG00TE082

Fundamentals for

Telephony

Background competencies required on:

•OmniPCX Enterprise •Office Communications

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Alcatel-Lucent Technology Training

Presales, Postsales Voice/Data Reseller Newcomer Learner

Fundamentals for

IP Telephony

VoIP Technologies

•Voice & data switching techniques •Quality of Service on IP (QOS) •INTSERV, DIFFSERV

•MPLS model

•H323 ( ITU) , SIP , MGCP protocols

I = 8 h VoIP Technologies FG00WB065 C = 2 d VoIP Network Compliance Assessment FG00TE071

VoIP Network Compliance Assessment

•Compliance assessment process •Identification of the key points •Compliance measures plan

•Features of the measurement tool •Configuration and setup of the tools •Interpretation and analyse of the results •Report and conclusions

Background competencies required on:

•OmniPCX Enterprise •Office Communications

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Alcatel-Lucent Technology Training

Presales, Postsales Voice/Data Reseller Newcomer Learner

Network Security Essentials

•Security overview •Types of Attacks •Firewalls

•Detection and prevention systems •Authentication •Cryptography I = 12 h Network Security Essential FG00WB090

Fundamentals for

Security

Background competencies required on: •OmniPCX Enterprise •Office Communications Solutions •OmniSwitch •OmniAccess Wlan

•OmniAccess USG Routers •OmniAccess SafeGuard •VPN Security Brick •OmniAccess 3500 NLG •OmniAccess 8550 WSG

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www.alcatel-lucent.com

Enterprise Solutions Training

Phone: +33 (0)2 98 14 32 62

Fax: +3 (0)2 98 14 36 36

Email: [email protected]

Website: www.businesspartner.alcatel-lucent.com

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ESD Essentials

IP Overview

R

EFERENCE _TGK30001W

D

ELIVERY LANGUAGE English (course material in English)

D

URATION

M

ETHODS

1.00 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

N

OT

A

PPLICABLE

P

UBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

O

BJECTIVES

At the end of this course the student will understand:

• key IP technologies

• the role of IP Technology in the enterprise

P

REREQUISITES

• Proficient in Sales or Pre-Sales Skills

R

EQUIRED

T

ECHNICAL

C

ONFIGURATION

For i-learning and v-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

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ESD Essentials

IP Overview

P

ROGRAM

D

ESCRIPTION

The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key IP technologies and their use in today's Enterprise.

This course is organized as follows: 1. Intro to IP

2. Early Internet History

3. Internet Mgmt 4. Layered Protocols 5. IP Addressing 6. Routing in IP 7. TCP and UDP 8. MPLS

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ESD Essentials

Technical Overview Series: LAN

R

EFERENCE _TBU30052W

D

URATION

M

ETHODS

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

N

OT

A

PPLICABLE

P

UBLIC

O

BJECTIVES

At the end of the course, the participant will be able to:

• Describe where Local Area Networks came from

• Describe the current status of LANs

• Describe where LANs are heading in the enterprise

P

REREQUISITES

R

EQUIRED

T

ECHNICAL

C

ONFIGURATION

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ESD Essentials

Technical Overview Series: LAN

P

ROGRAM

D

ESCRIPTION

In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the Enterprise.

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ESD Essentials

Technical Overview Series: WLAN

R

EFERENCE _3EY0SA064US

D

URATION

M

ETHODS

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

N

OT

A

PPLICABLE

P

UBLIC

O

BJECTIVES

At the end of this course the student will understand:

• Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth)

• Security considerations in wireless environments.

• why WLAN is so important in the enterprise.

P

REREQUISITES

R

EQUIRED

T

ECHNICAL

C

ONFIGURATION

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ESD Essentials

Technical Overview Series: WLAN

P

ROGRAM

D

ESCRIPTION

Learn about Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) as well as security considerations in wireless environments.

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ESD Essentials

Technical Overview Series: WAN

R

EFERENCE _3EY0SA065US

D

URATION

M

ETHODS

0.25 hour Virtual self-paced training on the computer. X hours before c-learning /v-learning

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

N

OT

A

PPLICABLE

P

UBLIC

O

BJECTIVES

At the end of this course the student will understand: WAN technology

• Why WAN is important to the Enterprise

• Why WLAN is so important in the enterprise.

P

REREQUISITES

R

EQUIRED

T

ECHNICAL

C

ONFIGURATION

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ESD Essentials

Technical Overview Series: WAN

P

ROGRAM

D

ESCRIPTION

Learn about Wireless Access Networks including what they are and what they are used for. The course also covers the fundamental infrastructure and different options for WAN transport. In just 12 minutes, find out why WAN is so important in the enterprise.

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Alcatel-Lucent Technology Training

Basic Telephony

R

EFERENCE

_FG00TE082US

D

URATION

M

ETHODS

Virtual self-paced training on the computer

2 days Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

12 P

UBLIC

Engineers who have to work in the telephony domain

O

BJECTIVES

• Acquire a vocabulary, describe the main protocol used in telephony

P

REREQUISITES

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Alcatel-Lucent Technology Training

Basic Telephony

P

ROGRAM

D

ESCRIPTION

To describe the basic principles of telephony

To describe the organization of a telephonic network To describe the protocols used in telephony

To describe the principle and composition of PCXs To describe the telephone features

To describe the concept, characteristics and features of the ISDN To describe the basic concepts of Voice over IP

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Alcatel-Lucent Technology Training

Network Security Essentials

R

EFERENCE

_FG00WB090US

D

URATION

M

ETHODS

12 hours Virtual self-paced training on the computer. 12 hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

12 P

UBLIC

Engineers, technicians who would like to perfect or acquire knowledge in the network security domains

O

BJECTIVES

• Know the concepts and solutions used in the deployment of Security in an Enterprise network The « + » of this training:

• Give the participant a general culture on network security that would allow him to better comprehend deployment challenges in today and tomorrow‘s communication solutions

• This training does not include demos and labs, unlike the classroom one (FG00TE081)

P

REREQUISITES

• It is strongly recommended to have the knowledge in data networks and TCP/IP protocols

R

EQUIRED

T

ECHNICAL

C

ONFIGURATION

For i-learning

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Alcatel-Lucent Technology Training

Network Security Essentials

P

ROGRAM

D

ESCRIPTION

To describe malicious behaviors with some attack examples

To present the firewall and the offered services in a security solution To present bases of cryptography used in confidentiality and encryption

To describe the principles of Digital signatures, Certificates and Public Key Infrastructure and the associated services

To present the VPN solution and services provided in a security solution To describe the IPSEC characteristics and its role in VPN

To present the available authentication technologies and their use in networks

To present the mechanisms for securing communications between two parties: session level To describe the security impacts in the set-up of a wireless solution on a existing network To describe the associated security possibilities of the Alcatel-Lucent communication solutions

APPENDIXES

To describe the risk analysis and security policy concepts To describe the institutional actors of Security and legal aspects To present the IDS and the offered services in a security solution

To increase the participants awareness of the security aspects of their web browser

To present the Viruses, Trojans, and Worms phenomenon on the basis of examples and prevention and protection measures

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Alcatel-Lucent Technology Training

VoIP Technologies

R

EFERENCE

_FG00WB065US

D

ELIVERY LANGUAGE English (course material in English )

D

URATION

M

ETHODS

8 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

-

P

UBLIC

Sales, Presales, Engineers who needs to know the basic knowledge of Voice over IP

O

BJECTIVES

• describe the main principles of the Voice over IP as well as the used standards and protocols. The « + » of this training:

• description of the Quality of Service solutions, such as DiffServ or 802.1p makes the student understand the importance of the quality of the network for Voice applications. The H323 and SIP standards are covered.

P

REREQUISITES

• Basic knowledge on Voice environment (FG00TE082)

• Basic knowledge on local network environment and on data products

• TCP/IP architecture and concepts

R

EQUIRED

T

ECHNICAL

C

ONFIGURATION

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Alcatel-Lucent Technology Training

VoIP Technologies

P

ROGRAM

D

ESCRIPTION

Describe why VoIP and who is concerned Describe the scenarios for the voice over IP Compare voice and data switching techniques Understand the quality of service on IP

Know the RSVP protocol and INTSERV service Know the DIFFSERV service

Describe the QoS at level 2: 802.1p/Q Understand the RTP/RTCP protocol Know the H323 model of the ITU Know the SIP protocol

Know the MPLS model

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Alcatel-Lucent Technology Training

VoIP Network Compliance Assessment

R

EFERENCE

_FG00TE071US

D

ELIVERY LANGUAGE English (course material in english)

D

URATION

M

ETHODS

Virtual self-paced training on the computer. X hours before c-learning /v-learning

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

12 P

UBLIC

Presales and/or expert in charge of an network compliance test of the data network for the deployment of Alcatel voice products

O

BJECTIVES

• Evaluate the feasibility of integrating an Alcatel OmniPCX VoIP product in a Data network

• Use the Alcatel VoIP Assessment and Simulation Tools The « + » of this training:

• Give to a “voice” population, the basic elements of voice/date convergence

P

REREQUISITES

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Alcatel-Lucent Technology Training

VoIP Network Compliance Assessment

P

ROGRAM

D

ESCRIPTION

Describe the audit process of a data network for Voice over IP

Identify the keypoints in the understanting of a customer ’s data network Define the conformity measurment plan for VoIP

Describe the characteristics of the conformity measurment tool Setup the conformity measurment tool

Ensure the measurment on the data network Analyse and interpret the measurment results Prepare an audit report with conclusions

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Alcatel-Lucent Technology Training

Basic Telephony

R

EFERENCE

_FG00TE082US

D

URATION

M

ETHODS

Virtual self-paced training on the computer

M

AXIMUM

N

UMBER OF

P

ARTICIPANTS

12 P

UBLIC

Engineers who have to work in the telephony domain

O

BJECTIVES

• Acquire a vocabulary, describe the main protocol used in telephony

P

REREQUISITES

(28)

Alcatel-Lucent Technology Training

Basic Telephony

P

ROGRAM

D

ESCRIPTION

To describe the basic principles of telephony

To describe the organization of a telephonic network To describe the protocols used in telephony

To describe the principle and composition of PCXs To describe the telephone features

To describe the concept, characteristics and features of the ISDN To describe the basic concepts of Voice over IP