ICD-10 Elearning Instructions
Use this guide for answers to frequently asked questions about SuperCoder’s ICD-10 Elearning Courses and to get started learning about ICD-10 using this product’s time-saving curriculum and reliable support.
Topics covered include: Prepurchase Questions
What does a course include?
How does a course work?
Does a course include ICD-10 code search and tools?
Does the course offer any support?
How can I ask other ICD-10 questions not covered in the course?
Does the course(s) offer Continuing Education Units (CEUs)? Access Information
I am NOT a SuperCoder active subscriber. How do I access my ICD-10 Elearning course(s)?
I am a SuperCoder active subscriber. How do I get to my ICD-10 Elearning course(s)?
I am a SuperCoder Subscriber. Do I have a separate username and password for SuperCoder.com and elearning.supercoder.com?
Support
How do I get help using my course(s)?
How do I change my Username, Password, or email for elearning.supercoder.com?
How do I submit a question on SuperCoder.com’s Ask an Expert ICD-10?
How do I get an answer to a question I posted to SuperCoder.com’s Ask an Expert ICD-10? Getting Started
How do I start taking my course(s)?
How should I use the buttons at the bottom of a lesson page?
How do I take a quiz?
How do I know how much of the course I have completed?
How do I see the chapter titles in the navigation panel?
Prepurchase Questions
1. What does a course include?
Training, courses and quizzes are included in the course. The course does not currently offer AAPC and AHIMA-approved CEUs.
2. How does a course work?
You can login to the course with your user id and complete the chapters at your own pace. Quizzes are included at the end of main chapters for you to test your understanding. To ease your understanding of our ICD-10 courses, online demos and an instructional manual are coming soon. A representative would be happy to show you how the course works for you to assess the benefits this on-line learning platform provides.
3. Does a course include ICD-10 code search and tools?
No, but you may subscribe to ICD-10 code search, ICD-10 coding tools, and ICD-10 Coding Alert by purchasing ICD-10 Coder on SuperCoder.com. ICD-10 Coder includes Code Search of ICD-10-CM, ICD-9 Vol 1-2, CPT, and HCPCS along with monthly coding advice in the online newsletter ICD-10 Coding Alert, an ICD-9-ICD 10 Bridge that includes GEMS and approximation logics to help you map your ICD-9 codes to ICD-10. In addition, ICD-9 code details pages include the associated ICD-10 codes so you can learn the new codes as you code today.
4. Does the course offer any support?
ICD-10 Elearning courses include technical and curriculum support. For any questions pertaining to access and the lessons email your question to [email protected] For curriculum support, all training course questions are answered by our certified coders. Questions are answered by our certified coders within 24 hours, Monday-Friday 9 am – 5 pm EST on business days.
5. How can I ask other ICD-10 questions not covered in the course?
For 10 questions not about the training course, the 10 Coder Practical Applications and ICD-10 Coder’s Total Prep include 5 ICD-ICD-10 questions that you may ask on SuperCoder.com’s Ask an Expert ICD-10. These questions are also answered by our certified coders within 24 hours on business days. You may purchase Ask an Expert questions at http://www.supercoder.com/coding-answers/ask-an-expert
6. Does the course(s) offer Continuing Education Units (CEUs)? No CEUs are currently offered.
Access Information
7. I am NOT a SuperCoder active subscriber. How do I access my ICD-10 Elearning course(s)? To reach the ICD-10 Elearning home page, enter in your browser window:
http://elearning.supercoder.com/
On clicking enter, you will go to SuperCoder’s generic ICD-10 Elearning home page. To access your course(s), log in by entering your 1) Username and 2) Password and 3) clicking LOGIN.
8. I am a SuperCoder active subscriber. How do I get to my ICD-10 Elearning course(s)? You can access the course either:
From Logged in SuperCoder
When you are logged in on SuperCoder to go your Elearning course, 1) in SuperCoder’s main menu hover over “ICD-10” and 2) at the bottom of the drop down menu select your course title
such as "ICD-10 Coder’s Total Prep." On clicking the title, you will go to your course’s home page and be automatically logged in.
Directly From Browser
In your browser window, enter http://elearning.supercoder.com/
On clicking enter, you will go to SuperCoder’s generic ICD-10 Elearning home page. To access your course(s), log in by entering your 1) Username and 2) Password and 3) clicking LOGIN.
9. I already have a SuperCoder.com Subscription. Will I receive a separate Username and Password for elearning.supercoder.com?
No, you will use the same username and password you use for SuperCoder.com on
elearning.supercoder.com. Synching your account information allows you to be automatically logged in when accessing your Elearning course(s) from within SuperCoder.com.
Support
10. How do I get help using my course(s)?
For immediate customer service on how to use the courseware or account information, email [email protected]
11. How do I change my Username, Password, or email for elearning.supercoder.com? Under the left Navigation panel, you will find My Profile Settings. To change your Username or email, click on Edit profile. To change your password, click on Change Password.
12. How do I submit a question on SuperCoder.com’s Ask an Expert ICD-10?
If you have a subscription to ICD-10 Coder Practical Applications or ICD-10 Coder’s Total Prep, you may ask 5 noncourse ICD-10 questions on SuperCoder.com’s Ask an Expert ICD-10. You may access Ask an Expert:
From Logged in http://elearning.supercoder.com/:
Click on the top left SuperCoder.com logo. You will be taken to logged in SuperCoder.com.
From SuperCoder.com:
Login to SuperCoder.com using the same username and password as you use on http://elearning.supercoder.com/
From the SuperCoder.com main menu, click on Coding Answers and the blue Submit a Question button.
13. How do I get an answer to a question I posted to SuperCoder.com’s Ask an Expert ICD-10?
From the SuperCoder.com main menu, mouse over Coding Answers and select ICD-10.
Scroll down to find your question title or search by keyword for your title.
Getting Started
14. How do I take the course(s)? Start a chapter from either the:
1A. left Navigation panel
Click on the triangle to see the chapter titles.
1B. Gray bar in the Reading panel
2A. From the left Navigation panel
Click on the triangle or chapter title. 3A) Click the chapter title. 3B) Click on the topic.
2B. From the box under Topic outline
Click on the topic to go to the lesson’s first page.
Now simply click on the arrow at the bottom of each page to advance through the chapter to the end of chapter quiz.
15. How should I use the buttons at the bottom of a lesson page?
At the bottom of a lesson page, you will see arrows that guide you to next, previous, last, first or home page of that chapter. Click a symbol to:
move on to next page
go back to previous page
go to the last page in the chapter
go to the first page in the chapter
16. How do I take a quiz?
Most chapters include a quiz at the end. You can reach the quiz by:
Advancing Through the Chapter
If you progress through the lessons using the next page arrow, after you read the last section lesson, the quiz will start automatically.
Clicking on the Quiz Title
From the Navigation panel or Topic outline, look for the red checkmark indicating a quiz. Click on the quiz link to start the section test.
Note: You cannot access the quiz unless you have read the section’s lesson by clicking through the pages.
17. How do I see the chapter titles in the navigation panel?
In the left Navigation panel, click on My Courses. The arrow will rotate to upside down and the chapter titles will become visible.
18. How do I know how much of the course I have completed?
You can know your progress by simply completing a CEU quiz at the end of each chapter. Once you are satisfied with your score, you can end the learning process.
19. Why can’t I access a quiz?
You cannot access a quiz unless you have clicked through the lesson’s pages to “read” the section’s lesson.
