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MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE

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MANAGED SERVICES

FOR THE

PROGRAM MANAGEMENT

OFFICE

INTRODUCTION

As Program Management Offices (PMOs) continue to grow in an expanded role, it is increasingly more important that the integration of planning, strategy, and resource allocation continues to improve so the organization can remain competitive. Synchronizing the delivery of a portfolio of projects and coordinating ongoing activities across various programs that are consistent with the business needs is highly valuable to an organization. The PMO provides the construct that enables resource sharing, risk management, and budget control required to achieve the greatest value. ASSYST’s managed services for the PMO is an innovative collaborative program management solution which reduces the risk of running strategic sourcing programs, as well as transformation and modernization initiatives. ASSYST’s managed services provides the visibility required by teams and stakeholders. It allows executives to focus on the outcomes with assurance that schedules are being achieved and the return on investment (ROI) is maximized.

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TABLE OF CONTENTS

Contents

Project Portfolio Management 5

Governance 6

Requirements Management 9

Information Technology Service Management 10

Process Management 13

Configuration Management and Change Control 14

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“By eliminating roles

that were not necessary,

we have been able to save

millions of dollars.”

— K. Beaudouin,

Program Manager, Project Management Office (PMO), CareFirst

PROJECT PORTFOLIO MANAGEMENT

Illumination that Improves Human Reason

Service Experience

Improving project management capabilities enriches ideation, decision making and increases project success rates. ASSYST implements solutions that improve an organization’s ability to manage projects. Our Project Portfolio Management (PPM) solutions provide clients with assurance that their projects are achieving the strategicobjectives. Our implementations illuminate the projects in the portfolio that are yielding the greatest return. The solutions we implement provide timely visibility of projects experiencing duress that need careful monitoring and control.

Accomplishments and Benefits

Our implementations are recognized and referenced at industry trade shows and the company consistently receives annual awards of service excellence. ASSYST has successfully implemented PPM solutions for the healthcare sector saving millions of dollars by improving resource allocation, facilitating transparency, improving communications, and establishing measures of accountability. As changes occur in the healthcare sector, we explore innovative ways to better utilize technology for improving the PPM process. Customer Profile

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GOVERNANCE

Aligning the IT Investment to the Business Objectives

Service Experience

Aligning information technology (IT) to the business objectives produces a greater ROI. Using advanced tools and technologies to monitor and evaluate projects reduces investment risk. Our solutions enable clients to review new investment ideas, accelerate planning activities, better mitigate risk, and govern the portfolio of projects. Our services provide the visibility required to know how IT investments are supporting the organization’s business strategy.

Accomplishments and Benefits

ASSYST provides expert capabilities that help organizations implement an IT Governance Framework. Our solutions are used to determine which projects and operational units are delivering the benefits originally promised to the organization. Our implementation of best practices for Governance maximizes the value of IT investments, and provides visibility into how IT is supporting the strategic plan. ASSYST produces results that assertively identify and mitigate major program risks. ASSYST provides timely dissemination of performance metrics through the implementation of dashboards, balance scorecards and earned value measurements. ASSYST supports the federal government in tailoring COBIT IT Governance Framework using statistical, accounting and business intelligence tools and technology.

Customer Profile

Homeland Security // UNITED STATES COAST GUARD

“The quality of workmanship exceeded expectations of all involved,

and were extremely qualified in use of all Coast Guard software,

tools and technology in support of our IT Governance initiative.”

—L. Davis,

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REQUIREMENTS MANAGEMENT

Visualization of the Conceptual Blueprint

Service Experience

Eliciting the user community to develop a comprehensive set of requirements is essential to improving business systems. Verifying and validating requirements provides assurance that the right system is built the right way. ASSYST provides expert capabilities in managing, verifying and validating requirements for clients. Our approach involves creating visually accurate blueprints, documenting requirements and performing requirements traceability. Through collaboration, ASSYST produces requirements documents, use cases, business processes, and functional test cases. Using advanced technologies our experts prepare user interface (UI) mockups, storyboards, graphical representations, and requirements visualization models.

Accomplishments and Benefits

ASSYST provides services that enable business owners to better collaborate, communicate and visualize system requirements using leading edge technology and innovative approaches. Our experience supporting County government involves identifying and documenting the business requirements, developing use cases and user requirements, and developing the software and system requirements. Using requirements visualization tools allows the users to interact with the application early in the process, collaborating more effectively on actual business needs. This leads to dramatically lower rework and cost associated with change orders. ASSYST provides fully functional UI visualizations that are testable. ASSYST provides expertise managing requirements specific to regulatory compliance and policy changes.

Customer Profile

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INFORMATION TECHNOLOGY SERVICE MANAGEMENT

Monitor, Evaluate, Control, and Measure

Service Experience

Providing customer centric IT services requires discipline. The Information Technology Service Management (ITSM) framework provides the needed structure to develop that discipline. ASSYST provides expertise in areas that include defining the service portfolio, establishing the service catalog, determining the service availability needs and gaps, establishing knowledge management practices, performing incident management and specifying service level requirements.

Accomplishments and Benefits

ASSYST has successfully implemented ITSM solutions for the transportation and healthcare sectors that improve service provisioning, promotes knowledge transfer and improves the change management process. Our implementation of Information Technology Infrastructure (ITIL) standards for the transportation sector required integrating centralized processes, establishing performance indicators, improving capability and improving efficiency. ASSYST produced results that decreased variances between estimated and actual resource cost, and improved visibility of the state of critical components within the IT infrastructure. A significant outcome from our effort was improving the actual availability of services and systems accessible to the user community.

Customer Profile

Transportation // AMTRAK

“I want to take a minute to thank you all for helping to make the ITSM effort

and presentation “shine” in front of the Council committees.

To hear the Public Safety Chair announce candidly

that this is one of the best run projects is incredible.”

— S. Emanuel,

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“Throughout this engagement ASSYST has shown a can-do-attitude

in spite of multiple challenges that we faced along the way…

We look forward to your continued partnership as we pursue further expansion.”

— S. Naqvi,

Vice President – Enterprise Application Development, Autogrill.

PROCESS MANAGEMENT

Evolution, Optimization, Efficiency

Service Experience

As processes evolve, operations begin to reach optimal performance levels and efficiency increases. Effectively managing processes while they evolve preserves service levels. As process automation is achieved business intelligence and decision support improves. ASSYST provides innovative approaches to process management that achieve the objectives of streamlining processes, accelerating implementations, and delivering applications that automate business activities.

Accomplishments and Benefits

ASSYST provides expertise that enables customers to align internal business functions with business needs. ASSYST helps senior leadership determine how to direct, monitor and measure company resources. ASSYST successfully implements business process management improvements for the hospitality and insurance sectors. Our effort has resulted in lower cost of ownership, enhanced efficiency and improved productivity. ASSYST’s involvement has resulted in a reduction of errors and risks, and a more optimal allocation of corporate resources. ASSYST’s implementation of best practices in process management contributes to increased accountability, improved reliability, a simplification of regulatory compliance and waste avoidance.

Customer Profile

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CONFIGURATION MANAGEMENT AND CHANGE CONTROL

Shape Your Own Destiny

Service Experience The Configuration Management (CM) process applies standards for documenting and controlling the items that comprise IT systems throughout their lifecycle. ASSYST provides CM services that help customers understand how the system is constructed and how its configuration has changed. ASSYST provides visibility into the current status of a system or system change. Our team is highly skilled and experienced in implementing CM processes, tools and technology used to perform the CM function.

Accomplishments and Benefits

Our accomplishments for the federal government resulted in better control over technology assets through improved visibility and tracking. Our solution resulted in enhancing system reliability through more rapid detection and correction of improper configurations. Our services resulted in improving the organization’s ability to define and enforce formal policies and procedures that govern asset identification, change status, and auditing. Other improvements resulting from ASSYST’s efforts include improving asset maintenance through the ability to better utilize proactive, preventative, and predictive measures, and greater agility through more accurate analysis of the impact of potential changes to hardware and software.

Customer Profile

Federal Government // US DEPARTMENT OF STATE

“ASSYST is receiving the Performance Excellence Award

as recognition of high customer satisfaction,

work ethic, integrity and professionalism.”

— Ambassador Kirby,

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SOFTWARE QUALITY ASSURANCE

You Know It When You See It

Service Experience

Establishing quality assurance processes and procedures fosters better communication, collaboration, and integration. By effectively applying advanced technology, ASSYST provides a systematic approach and structure to the application testing process. Our approach makes it easier to manage release cycles, manage and resolve defects, and provides dashboard reporting. ASSYST has expert capability providing quality assurance solutions that involves establishing procedures and processes based on best practices. ASSYST has expertise implementing and integrating tools and technologies used to support large and complex software releases.

Accomplishments and Benefits

ASSYST’s services are designed to reduce program and project risk. The standards we embrace provide the verification and validation required to know that the right system was built and it was built the right way. ASSYST’s accomplishments providing quality assurance services have benefited the federal government and insurance sectors. ASSYST provides services that reduce risks, enable improved management of defects and perfected the requirements traceability process. Other benefits include analyzing readiness, clarifying services and expectations, and increasing reliability. The solutions provided by ASSYST reduce the costs to detect and remediate defects, reduce the time it takes to deliver the software, and improves the probability of successfully deploying the right solution.

Customer Profile

Federal Government // NATIONAL INSTITUTES OF HEALTH

“I am delighted to personally notify you that ASSYST has been

selected to receive the OD Merit Honor Award.

Your efforts were exemplary and benefit the NIH….

I wanted to take this opportunity

to thank you for a job well done!”

— C. Barros,

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Phone: 703-230-3100 | Fax: 703-230-3100 | buysmart@assyst.net

22866 Shaw Road, Sterling, VA 20166 |

www.assyst.net

References

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