Bad Honnef September Reiner Schmitt. schmitt consulting. your license. our business

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Bad Honnef

14.-15. September 2010

Reiner Schmitt

schmitt consulting

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2. Motivation / Challenges for Software License & Asset Management

5. Best Practice for a successful Implementation 6. Discussion

4. Software Lifecycle in general / “Big Picture”

Agenda

1. Responsibilities @ SAP AG

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Agenda

1. Responsibilities @ SAP AG

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Responsibilities @ SAP AG

€ schmitt CONS Software License & Asset Management Page 4

1988 – 1996 PC environment and necessary infrastructure world-wide

• Standardization Hard- and Software and Founding of PC Support Team

• Purchasing Hard- and Software

• Organization and technical lead of national and international events

1996 – 2006 WTS@SAP (strategically project by the Board)

• Evaluation ThinClient Technology – Server based computing with Citrix

• Reference customer for Citrix – key note speaker world-wide

2004 – 2006 Standardization Hard- and Software + Infrastructure Topics

• Desktops, Notebooks, Beamer, Monitors etc..

• Active Directory @ SAP, network  DNS and DHCP

2003 – Jul 2010 Global License and Asset Management

• Negotiation and SPOC for Microsoft Enterprise Agreement and Microsoft Premier Support

• Negotiation of most global software agreement and budget responsible

• Legal and SOX compliancy

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3. Transparency / Challenges / Complexity of Integration

Agenda

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Motivation – Cost Savings

License Situation - Example

bought Software installed Software used Software invests ERP system under licensed over licensed Avoidable costs real necessary costs Up to 30%

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Cost Savings – SW Publisher

- up to 30 % of annual costs

Software uncontrolled

100 %

75 %

Total annual Spent in % Manufacturers in %

50 % 75 %

€

50 % 25 % 25 % 100 % 20% 80%

€ schmitt CONS Software License & Asset Management 7

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3. Transparency / Challenges / Complexity of Integration

Agenda

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Transparency of Software Lifecycle

… improves

transparency

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Challenges

Commercial Data

HW and SW Asset data Accounting & Tax data Contracts / Agreements Purchase Orders

Software Licenses / Certificates

Software Name (commercial)

Technical Data

Device data (technical) Relevant detailed Contract information

Software installation(s) Software Version(s) Software usage

Software name (technical)

Merge and Match

Compliant

Processes Data model

ERP-Systems provide only (mostly)

ERP-Systems mostly not provide

?

Software License Asset Management &

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Complexity of Integration

Head Quarter

AMER EMEA ASIA

USA LATIN GER IT SIN JAP

ERP-System

Cloud

Computing _Purchase

Order

Asset tag Equipment

Request Approval

Match

SRM MM AM PM

Human Capital Resource Management

HP Asset Manager SW Lic M gm t So ftw ar e In v A ss e t M gm t

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Dependencies System(s)

Company Compliance

Continuously monitoring Software usage & certificates

Continuously check HW assets

Monitor all changes and

Maintain in Commercial System(s) Source(s) for all

Financial , technical & Commercial information Commercial System (s) Change Management Asset Management License Mgmt Contract Mgmt Compliancy

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2. Motivation / Challenges for Software License & Asset Management 3. Transparency / Challenges / Complexity of Integration

Agenda

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Only available for

presentation



Software Lifecycle in general



Big Picture

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HP Service Management Center

Foundation

Process automation Reporting Universal CMDB Third-party integrations

Dashboard

HP Service Management Center

Service Manager

Help Desk Change & Config. Mgmt. Service Level Management Request Management Knowledge Management Catalog Management IT Analytics

IT Performance Analytics Business Impact and Optimization Financial Planning & Analysis

Asset Manager Asset Portfolio Management Software Asset Management Financial Management Procurement Contract Management DataCenter Management Asset Discovery & Inventory Change Governance

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Figures of Initial Load

HP Asset Manager Requisition Material number Purchase Order Material Number SW name (comm) Quantity Cost Asset Tag Comm. name Costs Activation date Depreciation

Cost center Equipment Tag

Technical details

Device name Device type

Network information Software name technical Counters for HW & SW Process optimization due to customization

SRM MM AM PM

Human Capital Resource Management

100.000 Purchase Orders > 200.000 Equipments 70.000 user

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assign

Software Handling (Pool) Compliance Report

Internal Charging

Cloud Computing

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5. Best Practice for a successful Implementation

6. Discussion

Agenda

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Best Practice

Initializing & Focus Analysis & Concept Implementation & Testing Rollout Phase & Operation Optimization & Changes Project Definition

Scope, Figures, Risk, Organization

Develop Project plan

Establish Project-Office Create QM Concept RFI / RFP Analysis / Inventory SW Installations SW Certificates Define Scope Data Processes Interfaces “Big Picture” of existing License Management Processes Release Planning Concept Test Documentation Operation Concept for Data processing Interfaces Data import (Quality) Check Test Pilot

Tests, Review & Optimization of Customization Approval by Steering Committee Training Concept Rollout Concept

Final Data import

Client Rollout

Create Guidelines & Documentation

Training

Hand over of Productive System

Establish Support

Close project phase by Steering Committee Change Requests Review & Optimization Optimize System Cost analysis

Review & Lessons Learned

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Lessons Learnd



All Commitment as written confirmation

• Stakeholders

• For Resources (not less 40% )



Clear project definition of “in scope” – “out of scope”

• Expectation

• Exception handling



Change processes – clear defined



Escalation handling

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5. Best Practice for a successful Implementation

6. Discussion

Agenda

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‚ SAP 2008 / Page 22

Timeline - Issues and Delays

2007 2008

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

ED Approval ED/SMS Case Study Data import for MS True-Up (ERP/SMS) Finalize MS True-Up Acquisition Integration Network infrastructure problems (DNS/DHCP) Purchasing Replacement ED-AC operations handover to Support Center

PMO covered more tasks from stream leads

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HP IT Service Management

optimizing service lifecycle delivery and costs

Automation

Change

Management

Service Desk

Incident and Problem Management

Service Level Management

Knowledge Management

Self-service Catalog

and Request

Management

Asset

Management Client Automation

Discovery and Dependency Mapping Configuration Management System (CMS)