Q1 ROUTINE APPOINTMENTS Did you see the GP of your choice today?

(1)

84.31% 86

15.69% 16

Q1

ROUTINE APPOINTMENTS Did you see

the GP of your choice today?

Answ ered: 102 Skipped: 6

Total 102

Yes

No

0% 20% 40% 60% 80% 100%

Answ er Choices Responses

Yes

(2)

91.01% 81

8.99% 8

Q2

If you answered YES to Question 1: Did

you get an appointment at the time you

wanted?

Total 89

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(3)

61.54% 16

38.46% 10

Q3

If you answered NO to Question 1:

Were you offered the next available

appointment with the GP of your choice?

Total 26

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(4)

20% 6 16.67% 5 26.67% 8 16.67% 5 20% 6

Q4

If you answered No to question 3:

Which GP did you see?

Total 30 # Other (please specify) Date 1 Dr Burn 12/24/2013 8:06 AM 2 triage appointment 12/24/2013 7:51 AM Dr Tonge Dr Cumpsty Dr Nesbit Dr Collinson Dr Barton 0% 20% 40% 60% 80% 100%

Dr Tonge

Dr Cumpsty

Dr Nesbit

Dr Collinson

(5)

22.22% 4 0% 0 55.56% 10 22.22% 4

Q5

If you didn't see the GP of your choice,

what was the reason?

Total 18 # Other (please specify) Date 1 emergency appointment 12/10/2013 5:00 AM 2 I waited for 3 weeks 12/10/2013 4:53 AM 3 had B/T with Nurse 12/10/2013 4:51 AM 4 I was at surgery for a review 12/10/2013 4:46 AM 5 Nurse 12/10/2013 4:41 AM No appointment on a conv eni... No appointment at a conv eni... GP w as not av ailable (o... Waiting time to next... 0% 20% 40% 60% 80% 100%

No appointment on a convenient day

No appointment at a convenient time

GP was not available (on holiday/study leave)

(6)

86.27% 88

13.73% 14

Q6

Triage Appointments Have you ever

used the triage system?

Total 102

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(7)

38.46% 30

58.97% 46

2.56% 2

Q7

If you answered YES to question 6:

What was the result?

Total 78 # Other (please specify) Date 1 both 12/10/2013 4:53 AM 2 Await results 12/10/2013 4:52 AM 3 both 12/10/2013 4:51 AM 4 all above numerous occasions 12/10/2013 4:49 AM 5 all three 12/10/2013 4:43 AM 6 all three 12/10/2013 4:39 AM 7 bloods and injection 12/10/2013 4:38 AM 8 all of the above 12/10/2013 4:31 AM 9 used many times 12/10/2013 4:07 AM 10 all three 12/10/2013 4:03 AM Appointment to see Nurse Appointment to see GP Problem resolv ed ov e...

0% 20% 40% 60% 80% 100%

Appointment to see Nurse

Appointment to see GP

(8)

98.77% 80

1.23% 1

Q8

Were you satisfied with the outcome?

Total 81

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(9)

Q9

If you answered NO to question 8

please explain why.

# Responses Date

(10)

Q10

BOOKING APPOINTMENTS How would

you rate the effectiveness of our current

booking procedures?

48.91% 45 38.04% 35 7.61% 7 4.35% 4 1.09% 1 92 56.52% 39 39.13% 27 2.90% 2 0% 0 1.45% 1 69

Excellent Good Average Needs improvement Poor

Booking by telephone

Booking face to face

0% 20% 40% 60% 80% 100%

Excellent Good Av erage Needs improv ement Poor Total Booking by telephone

(11)

60.44% 55

39.56% 36

Q11

Online Appointment Booking Would

you use an online system to book routine

appointments with your GP?

Total 91

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(12)

25.86% 15 29.31% 17 22.41% 13 22.41% 13

Q12

If you answered YES to question 11:

How far in advance would you want to be

able to book?

Total 58 2-3 days 1 w eek 2 w eeks 3 w eeks 0% 20% 40% 60% 80% 100%

2-3 days

1 week

2 weeks

(13)

60.92% 53

39.08% 34

Q13

Would you like to be able to cancel

your GP appointment via the online

system?

Total 87

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(14)

50% 45 50% 45

Q14

Our current software has an 'app' for

accessing the online booking system via a

mobile device such as a smart phone or

tablet, would you use this facility?

Total 90

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(15)

72.92% 70 27.08% 26

Q15

TEXTING We can now use text

messages to share information with you

including confirmation and reminders of

appointments you have. Did you know that

we offered this service?

Total 96

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(16)

76.71% 56

23.29% 17

Q16

If you answered YES to question 15:

Have you received a text message from

us?

Total 73

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(17)

96.55% 56

3.45% 2

Q17

If you answered YES to question 16:

Did you find it helpful?

Total 58

Yes

No

0% 20% 40% 60% 80% 100%

Yes

(18)

Q18

Is there any other information that you

feel would be useful to receive by text

message?

# Responses Date 1 reminder to bbok clinics like asthma or flu 12/24/2013 8:09 AM 2 when flu jabs become available 12/24/2013 8:04 AM 3 Tell us how late your GP is running so you dont have to wait an hour or more 12/10/2013 5:02 AM 4 blood test results etc 12/10/2013 5:02 AM 5 nothing I can think of at the moment - may be that test results are in or dates the surgery closed. 12/10/2013 4:59 AM 6 Cancellation by surgery at short notice 12/10/2013 4:56 AM 7 results of tests 12/10/2013 4:51 AM 8 very 12/10/2013 4:49 AM 9 info regarding flu clinics 12/10/2013 4:49 AM 10 do not have online system 12/10/2013 4:47 AM 11 no signal available in our valley 12/10/2013 4:44 AM 12 would like information by email as well 12/10/2013 4:43 AM 13 flu jab reminder 12/10/2013 4:43 AM 14 results 12/10/2013 4:42 AM 15 flu injection 12/10/2013 4:36 AM 16 problem with appointment such as cancelled due to doctor not availablet 12/10/2013 4:32 AM 17 online booking great idea used at previous surgery 12/10/2013 4:30 AM 18 A reminder 24 hours before appointment 12/10/2013 4:28 AM 19 confirmation of repeat prescription ready to collect 12/10/2013 4:28 AM 20 it does seem to be getting busier and harder to get in for a routine app 12/10/2013 4:05 AM 21 please include date in format recognised by the phone calenders 12/10/2013 3:30 AM

(19)

Q19

Over to you... Do you have any

comments or suggestions for us based on

the questions asked in this questionnaire?

If so, please leave them in the box below.

# Responses Date 1 the surgery offers an efficient service 12/24/2013 8:18 AM 2 i have every confidence in this practice and am continually bemused by the number of complains i read about in the press cos it's not happening here 12/24/2013 8:12 AM 3 more appointments outside working hours 12/24/2013 8:04 AM 4 can't get in very often poss to many patients 12/10/2013 5:03 AM 5 Why cant you make an afternoon triage appointment in the morning 12/10/2013 5:02 AM 6 none 12/10/2013 5:02 AM 7 Systems work very well 12/10/2013 4:56 AM 8 would be great to se my own gp more often VC 12/10/2013 4:49 AM 9 unable to order prescription via tablet 12/10/2013 4:47 AM 10 not always possible to get appointment time required. may have to wait over a week to see the Dr of choice 12/10/2013 4:45 AM 11 all in all - very good 12/10/2013 4:44 AM 12 tyhink the current system are very effective and with the addition of on line booking that would be good for non urgent appointments i really like the current system as it is really good to talk to someone before you know what appointment you need 12/10/2013 4:43 AM 13 Exact meaning of the word Triage 12/10/2013 4:43 AM 14 i order repeat scripts online but find that they sometimes take 4-5 days to get to pharmacy 12/10/2013 4:43 AM 15 Very Good 12/10/2013 4:35 AM 16 really need to expand as there are far to many patients in catchment area now and getting appointments with chosen GP impossible 12/10/2013 4:32 AM 17 Time waiting minised. 12/10/2013 4:29 AM 18 always helpful and we see a doctor when we need to 12/10/2013 4:10 AM 19 i think what you already do is perfect 12/10/2013 4:07 AM 20 to be able to get an appointment with VC easier 12/10/2013 3:59 AM

(20)

28.87% 28 70.10% 68 0% 0 1.03% 1

Q20

About You We are committed to equal

access to health care services for all

members of the community. To help us

achieve this, we would ask you to

complete the following questions. Any

information you provide will remain

annonymous. Gender

Total 97 Male Female Transgender Prefer not to say 0% 20% 40% 60% 80% 100%

Male

Female

Transgender

(21)

3.41% 3 9.09% 8 27.27% 24 19.32% 17 18.18% 16 17.05% 15 3.41% 3 2.27% 2

Q21

Age Group

16-25 26-35 36-45 46-55 56-65 66-75 76-85 86 or ov er Prefer not to say 0% 20% 40% 60% 80% 100%

16-25 26-35 36-45 46-55 56-65 66-75 76-85 86 or over

(22)

0% 0

Q22

What is your ethnic group?

Prefer not to say White British White Irish White Gypsy/Trav eller Mixed White & Black Caribbean Mixed White & Black African Mixed White & Asian Chinese Asian/Asian British Indian Asian/Asian British... Asian/Asian British... Black/Black British African Black/Black British... 0% 20% 40% 60% 80% 100%

(23)

0% 0 0% 0 0% 0 0% 0 0% 0 Total 88 # Other (please specify) Date 1 white european 12/10/2013 4:05 AM Asian/Asian British Indian Asian/Asian British Pakistani Asian/Asian British Bangledeshi Black/Black British African Black/Black British Caribbean

(24)

12.05% 10

85.54% 71

2.41% 2

Q23

Do you consider yourself to have a

disability?

Total 83 Yes No Prefer not to say 0% 20% 40% 60% 80% 100%

Yes

No

(25)

96.34% 79 0% 0 0% 0 3.66% 3

Q24

Which of the following best describes

your sexual orientation?

Total 82 Heterosexual/St raight Gay/Lesbian Bisexual Prefer not to say 0% 20% 40% 60% 80% 100%

Heterosexual/Straight

Gay/Lesbian

Bisexual