SAP Solution Manager Enterprise Edition
7.0 EHP1 - Development News
© SAP 2008 / Page 2
1. Basic Settings, Infrastructure and Work Center Usage
2. SAP Solution Manager Scenarios
3. Extensions
© SAP 2008 / Page 3
1. Basic Settings, Infrastructure and Work Center Usage
1.1. SAP Solution Manager Automatic Basic Configuration
1.2. Technical Guides, IMG and Roles
1.3. Solution Manager System Landscape
1.4 Work Centers
© SAP 2008 / Page 4
Automatic Basic Configuration –
Overview
Configuration of SAP Solution Manager Enterprise Edition
Easy
Fast
Step-by-Step
Main Features
Single, easy to use wizard for initial & basic configuration Highly automated configuration
Integrated documentation for each step
Integrated project management via SOLAR02
Easy access to open tasks and postponed activities Configure all managed systems from one central entry
point
Configuration of SAP Solution Manager Enterprise Edition
Easy
Fast
Step-by-Step
Main Features
Single, easy to use wizard for initial & basic configuration
Highly automated configuration
Integrated documentation for each step
Integrated project management via SOLAR02
Easy access to open tasks and postponed activities
Configure all managed systems from one central entry point
Transaction:
SOLMAN_SETUP
Automatic Basic Configuration –
UI components
© SAP 2008 / Page 5Act
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Lo
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Help Section Provides detailed documentation of interaction for each screen Activities Lists all single activities during step together with documentation per activity
Log
Detailed logs per activity Navigation
Guided Procedure with all steps for the Basic Configuration
Automatic Basic Configuration –
Configuration Roadmap
© SAP 2008 / Page 6
Prepares the system for the configuration
Setup of system landscape directory and system landscape (SMSY) Needs to be performed only the very first time for a new installation Guided three-step procedure
Configures the basic scenarios in SAP Solution Manager (Service Delivery, Issue
Management,EWA, Root Cause Analysis, …)
Can also be used after an update of SAP Solution Manager to EhP1 to perform delta
configuration
Connection and configuration of managed systems
Provides easy access to the configuration of managed systems
Initial Setup Basic Configuration Managed System Configuration
Additional Information:
Watch the complete configuration of a SAP Solution Manager System
© SAP 2008 / Page 7
1. Basic Settings, Infrastructure and Work Center Usage
1.1. SAP Solution Manager Automatic Basic Configuration
1.2. Technical Guides, IMG and Roles
1.3. Solution Manager System Landscape
1.4. Work Centers
Technical Guides, IMGs and Roles
Updates of Master and Installation Guides
Security Guide
New or changed roles and other security-related topics
Configuration Guide
Major changes in IMG structure, especially regarding Service Provider configuration
New sections on SAP NetWeaver Business Client (NWBC)
All steps supported by the Automated Basic Configuration (Basic Settings), are
documented in the IMG as well, for transparency reasons
Additional information on both guides:
http://service.sap.com/instguides
-> SAP Components -> SAP Solution Manager -> Release
7.0 EHP 1
-> View the Document History of each document (if available)
Configuration news/deltas and release notes:
For a short overview of functional news: see Release Notes (button)
For configuration news and deltas: see SAP Solution Manager Implementation Guide
(transaction SPRO) -> SAP Solution Manger -> Read Me: Initial and Delta Configuration
EhP 1
© SAP 2008 / Page 9
1. Basic Settings, Infrastructure and Work Center Usage
1.1. SAP Solution Manager Automatic Basic Configuration
1.2. Technical Guides, IMG and Roles
1.3. Solution Manager System Landscape
1.4. Work Centers
System Landscape Management
– New Functions
Focus of the Work Center
occasional administrative tasks
contains System Management, Downtime Management and Transport Management
New and enhanced functions
Downtime Management
Switch Framework Cockpit to activate business functions in managed systems
Automatic technical configuration to set up connectivity between managed systems
Wizard-based setup of systems and technical system assignment
© SAP 2008 / Page 11
System Landscape Management
– New Downtime Management Functions
Planning Downtimes
Text calendar display of downtimes Exclusivity of uptimes and downtimes
Scheduled status vs actual status of component available Introduction of downtime mass copy functionality
Introduction of factory and holiday calendar Logon groups introduced
Uploading facility for supporting documents
Notification Management
UI optimization
Business partners recorded in solution manager, now
available for notification purposes
User friendly instant notification pop–ups
Alert Management
New available alerting options - monitoring pause,
suppress alerts
A calendar is included in the alert inbox to shows users of current of
future downtimes
Execution
Logging facility provided - SLG1
Tasks are now integrated into DTM – users can
remind themselves through tasks reminders for system shutdown/restart
Execution tab provided to start/stop systems using (1) SAPControl (2) Adaptive Computing Controller
© SAP 2008 / Page 12
System Landscape Management
– New and Enhanced Infrastructure Topics
Improved SLD setup and data transfer:
Accessible via Automated Basic Configuration in SAP Solution Manager Administration Work Center, recommended for new installations:
Automatic setup of SLD incl. scheduling the data transfer background job (LANDSCAPE_FETCH) Automatic setup of managed systems
Additional data to be retrieved from SLD, such as from MDM, TREX, Live Cache
Automatic and improved system setup and product calculation For JAVA only, ABAP and double-stack systems:
Automatic creation of technical systems, the corresponding systems in the SAP Solution Manager system landscape and assignment of the technical systems to the respective systems
example: SLD download and SAP Solution Manager system creation for a JAVA system
1. Download EP (Enterprise Portal) technical system from SLD
2. Automatic creation of a technical system (physical installation) in the system landscape infrastructure of SAP Solution Manager
3. Automatic creation of a system which assigns the EP installation as a technical system on the respective main instance
System Landscape Management
– Infrastructure Terminology
System SM1
Product Version:
SAP Solution Manager 7.0 EHP1
Solution Manager ABAP Stack Main instance
Loadrunner
Plug Ins for Satellite Systems Solution Manager JAVA Stack ...
Technical System with System Type Solution Manager ABAP Stack
Loadrunner
Plug Ins for Satellite Systems Solution Manager JAVA Stack
SM1 - ABAP SM1 - JAVA ... SM1:100 SM1:200 SM1: ... System-Client Client-system
Relates to a logical system. Defined by the following attributes: Technical system
Client
System
A logical product version-related entity clustering one to several technical systems on main instance level.
Technical system
A separately installable unit (physical installation) assigned to a product‘s main instance.
Defined by attributes such as:
System-ID
Installation number Message server
© SAP 2008 / Page 14
System Landscape Management
– System Definition and Technical System Assignment
Create system only for instant system setup (regular usage via SLD)
Assign one or more technical systems (the actual physical system/installation) to the system to administer multiple installations of one product together
© SAP 2008 / Page 15
System Landscape Management
– Switch Framework Cockpit: Overview
Goal
Centrally activate business functions in managed systems from SAP Solution Manager Check status and switch on business functions (usually available at additional cost),
examples: inactively delivered industry solutions or specific enhancement packages
Accessible via the following Work Centers
System Landscape Management -> Related Links -> Switch Framework Cockpit
– cross-project access: Unrestricted view shows all systems Implementation and Upgrade -> Projects tab
– Project-independend access: Restricted view on systems contained in the project
Functional Scope
Manage different views (restricted, unrestricted, favorites)
Read/update data of business functions availabe in the managed system (Read RFC)
Display and resolve dependencies between business functions (ex. BF1 only in combination with BF2, BF3 requiring BF 4)
Plan activation and activate business functions (Trusted System RFC) Read documentation / release notes for business function
Additional Information:
http://help.sap.com, area: Solution Manager -> SAP Enhancement Package 1 for SAP Solution Manager
7.0 -> SAP Solution Manager -> Basic Settings -> Solution Manager System Landscape -> Switch Framework Cockpit
System Landscape Management
– Switch Framework Cockpit: Status After Activation
Status after activation:
Application Sets 1 & 2 have been activated here indicated by the current status column with the greencheck mark and the activation time, dependencies have been considered
Status after activation:
Application Sets 1 & 2 have been activated here indicated by the current status column with the greencheck mark and the activation time, dependencies have been considered
Status after activation:
Application Sets 1 & 2 have been activated here indicated by the current status column with the greencheck mark and the activation time, dependencies have been considered
System Landscape Management
– Automatic Technical Configuration: Overview
Goal
Automatic central technical configuration of managed systems based on the CTC framework Accessible via System Landscape Management Work Center,
Related Links -> Automated Technical Configuration
Prerequisites
View SAP notes
– 1178800 on configuration tasks supporting automated technical configuration and – 1254502 on default CTC runtime to be connected to SAP Solution Manager
– 1271965 for corrections on SAP Solution Manager 7.0 documentation for EHP1 View SAP reference landscape templates (optional)
Generate project and define systems which are to be connected (template based or not template based)
Functional Scope (excerpt)
Display configuration tracks supported by configuration tasks in system landscape Read configuration documentation for configuration tasks
Perform configuration task View configuration status Additional information
http://help.sap.com, area: SAP Solution Manager -> SAP Enhancement Package 1 for SAP Solution
Manager 7.0
System Landscape Management
System Landscape Management
– SAP Reference Landscape
Prerequisites
Select and view SAP reference landscape, such for SAP Business Suite,
as possible input for project definition and automatic technical configuration
Display reference landscape with contained:
Product versions Main instances
System Landscape Management
– Project Generation and System Assignment
Prerequisites
Create project – optionally based on an SAP reference template – and maintain system landscape with systems which are to be automatically configured
Select and view landscape definition,
here for Business Suite 7 Reference Landscape as possible input for project definition
System Landscape Management
– Automatic Technical Configuration
Configure connection
between ERP and CRM systems via automatic configuration task
System Landscape Management
– Automatic Technical Configuration:
SAP delivered contents for automatic technical configuration
1128800 on configuration tasks supporting automated technical configuration
Configuration Description
Configuration Target 1 Configuration Target 2 Product/Server Main Instance Product/Server Main Instance
CRM – ECC (Basic Configuration) SAP CRM
CRM Application Server
ABAP SAP ECC SAP ECC Server CRM – ERP (Basic Configuration) SAP CRM
CRM Application Server
ABAP SAP ERP SAP ECC Server SRM – ECC (Basic Configuration) SAP SRM SRM Server SAP ECC SAP ECC Server SRM – ERP (Basic Configuration) SAP SRM SRM Server SAP ERP SAP ECC Server ADS – AS ABAP (Generic Adobe ABAP Print
Forms) SAP NETWEAVER Adobe Document Services ABAP Server BI Java - AS ABAP (ALV List printing with Adobe) SAP NETWEAVER BI Java ABAP Server
BI – AS ABAP (Basic Configuration) SAP NETWEAVER Business Intelligence ABAP Server PI – AS ABAP (Basic Configuration for Idoc, Proxy)
SAP NETWEAVER
PI Process Integration ABAP Server PI – AS ABAP (Basic Configuration for Idoc, Proxy) SAP NETWEAVER Process Integration (PI/XI) ABAP Server Solution Manager - AS Java (Config Wizard
Configuration to Solution Manager)
SAP SOLUTION MANAGER
Solution Manager ABAP
Stack J2EE Server
© SAP 2008 / Page 23
1. Basic Settings, Infrastructure and Work Center Usage
1.1. SAP Solution Manager Automatic Basic Configuration
1.2. Technical Guides, IMG and Roles
1.3. Solution Manager System Landscape
1.4. Work Centers
Work Centers
– Cross Work Center Enhancements
SAP Solution Manager Setup Workcenter - > name change to:
SAP Solution Manager Administration
New cross work center My Home and streamlined Overview tab
Unified inboxes for alerting
Enhanced filtering and personalization of system lists at different levels
Support of NetWeaver Business Client and seamless integration of tools at the managed
system level (alternative display via web browser)
Web Browser
SAP NetWeaver
Business Client
Work Centers
– My Home Work Center
My Home
An overview work center which functions as
central business entry and control
Access to the Work Centers linked with the
user roles
Aggregated information of the linked Work
Centers
Different views to organize a user’s work,
such as: Work list Calendar Reports Documents News My Home Sitemap Self-Services
© SAP 2008 / Page 26
1. Basic Settings, Infrastructure and Work Center Usage
2. SAP Solution Manager Scenarios and Cross-Functions
3. Extensions
© SAP 2008 / Page 27
2.
SAP Solution Manager Scenarios and Cross-Functions
2.1. Implementation and Upgrade of SAP Solutions
2.2. Test Management
2.3. Business Process Operations (BPM, Job Scheduling Management)
2.4. System Administration and System Monitoring
(EWA, SLR, CSA, Task Mgmt, MDM Cockpit, System Monitoring)
2.5. Incident Management
2.6 Change Request Management and Change Control
2.7 Root Cause Analysis
2.8 Reporting (Solution and BI Reporting)
2.9 Service Provider Functionality
Solution Documentation Assistant –
Overview
Automated business process documentation of managed projects and solutions
Automated identification of daily used business objects
Visualization of used standard business processes for
Managed projects
Managed solutions
External SAP Solution Manager projects or solutions
Accessible via Solution Documentation Assistant Work Center
How to use SAP Solution Documentation Assistant?
1.
Usage of SAP Solution Manager - System landscape infrastructure (System Landscape)
2.Automatic mapping process (Business Process Repository)
3.
Automatic identification of existing SAP standard core business processes
4.Usage analysis of custom objects
5.
Identification of potentially obsolete objects
6.Business Blueprint creation
Solution Documentation Assistant –
How to work
Identification of core business processes System landscape documentation ..already connected? No activities needed. ..not connected?Connect your systems to SAP Solution Manager. Your systems are…
Automatic mapping processes
..documented in a solution?
Check the correctness of connected systems. ..documented in a project?
Check the correctness of connected systems. ..not documented? Create an implementation project, select the
processes from BPR and map the correct systems. Your processes are…
Automatic identification of existing core business processes Identification of potentially obsolete objects Usage analysis of custom developments
Create your Analysis Project
Based on the solution, implementation project or partner content.
Maintain your Analysis Project
Check the Check Items and Check Steps
Maintain your company related Check Rules for the Analysis.
Schedule your Analysis
Define dates, systems, parameters etc. Check your Analysis results
Check the displayed results for your analyzed Analysis Project; view at both SAP standard and custom objects. Extend the Rule Database from Analysis results.
Use Solution Documentation Assistant…
Business Blueprint creation
Update or create your Solution Manager project and hand over to a solution.
Your core business processes are now…. … identified and
documented as project in SAP Solution Manager. .. fully mapped to the systems, used in your landscape.
… and delivered as a basis for further Enterprise Support processes.
Solution Documentation Assistant –
Prerequisites I
Technical Prerequisites:
To provide additional data for the Solution Documentation Assistant, SAP enhanced the SAP software component ST-PI. Prerequisite for Solution Manager System and a managed system that shall be analyzed:
Usage of the latest version of SAP software component ST-PI release 2008_1_* SP00 Managed systems must have release 4.6C or higher
A running Early Watch Alert service for a managed system is required to provide workload statistics data the Solution Documentation Assistant makes use of.
Dependent on
– the workload statistics settings in each managed system that shall be analyzed with Solution Documentation Assistant and
– the availability of data for such a system in the Solution Manager the number of months that can be analyzed will be determined.
For this, Early Watch Alert must deliver data a minimum of one month before the first analysis run starts. The Solution Documentation Assistant takes into account data of a full month, meaning the latest month available for a current Analysis is the last month.
System Landscape information needs to be up-to-date for the managed systems, especially the RFC connections need to exist and need to work correctly
Solution Documentation Assistant –
Prerequisites II
Embedded in the SAP Solution Manager Work Center concept (Already available with SAP Solution
Manager SPS15 (referred to Development News SAP Solution Manager 4.0 SP15 (Stack))
The Work Centers have to be set up in the Implementation Guide (IMG) (Transaction SPRO): – SAP Solution Manager Æ Configuration
– SAP Solution Manager Æ Cross-Scenario Settings Æ Work Center – SAP Solution Manager Æ Cross-Scenario Settings Æ IGS Setup
– SAP Solution Manager Æ Scenario-Specific Settings Æ Solution Documentation Assistant Æ Activate Solution Manager Services Æ Activate Services Æ Choose: SM_SDA
User Interface Authorization
The Solution Documentation Assistant Work Center is the central access point and provides several views to manage the Analysis Projects, to create Analyses, to work with Analysis results and to manage Check Rules in the Rule Database.
The authorization is given via the Work Center roles: – SAP_SDA_ALL – provides all authorizations
– SAP_SDA_DIS – provides display authorizations
– SAP_SMWORK_SDA – provides the information needed to work with that work center Important SAP Notes
1243302 SelectOptions: Range-Table not updated
1250122 WD ABAP Rendering: Corrections for 7.01 SP2 (part 1) 1254999 Formatting long text for messages of exception class
1249207 Trouble with compression settings in WD ABAP FileDownLoad 1258070 NWBC: PFCG BADI ext_navigation_tree
© SAP 2008 / Page 32
Solution Documentation Assistant –
Additional useful information
Additional useful information:
www.service.sap.com/rkt-solman
-> SAP Solution Manager 7.0 Æ Learning Map:
Requirements and Design Phase with SAP Solution Manager
www.service.sap.com/enterpriseedition
-> Solution Documentation Assistant
help.sap.com/solutionmanager
Implementation and Upgrade of SAP Solutions
–
New and Enhanced Functions
Implementation/Upgrade Work Center
Integration of Copy Projects and Solutions Make use of different copy options
– Project -> to -> Project or Solution
– Solution -> to -> Project or Solution
Reference or copy documentation
Reference interfaces (external links), resolve afterwords (if required) Additional Information
http://help.sap.com, area: SAP Solution Manager -> SAP Enhancement Package 1 for SAP Solution Manager 7.0 -> SAP Solution Manager -> Implementing and Upgrading SAP Solutions -> Projects -> Project Administration -> Copy Projects and Solutions
Link to Customer Development Management Cockpit
Handle and organize ABAP custom development objects in SAP systems Projects View: Access to Switch Framework Cockpit
For central activation of business functions Test View: Test Plan Management
Implementation and Upgrade of SAP Solutions
– Copy Projects and Solutions
Example:
Copy implementation projects and reference documents
Implementation and Upgrade of SAP Solutions
– Minimum Documentation Requirements
Goal
To provide comprehensive Enterprise Support, SAP Support organization needs basic information about your core business processes and user developments.
Accessible via Implementation /Upgrade Work Center
-> System Landscape
-> Plan -> Business Blueprint -> Build -> Configuration -> Reports
Prerequisites
To display the recommended tabs for documentation, proceed as follows in the Project Administration (SOLAR_PROJECT_ADMIN):
Edit -> Proposed Value for Min. Documentation.
Additional information
For more information on how to work with this functionality in the context of the Solution Documentation
for Custom Development Standard refer to: http://service.sap.com/supportstandards -> SAP Support
Offerings -> Support Standards -> Media Library -> Solution Documentation for Custom Development <latest version>.
Note:
The following new functionality is part of the general implementation and upgrade functionality; it can therefore be used with or without reference to the above mentioned standard.
Implementation and Upgrade of SAP Solutions
- Minimum Documentation Requirements
Functions
Flag core business processes and assign (SAP and customer) attributes to them
Report on core business processes and SAP and customer attributes
Assign customer namespaces for logical components with user developments
Assign related logical components
–
Bundle logical components pointing to the same system
–
Facilitate update/maintenance of logical components with system assignments in the
future
Assign developments (Development tab) on project root node
–
For developments/transport requests related to the entire project
Assign background job documentation on the Transactions Tab
Create and assign interfaces in project for use in BPM/interface monitoring
Display interface assignment in MS Word/Power Point download
Implementation and Upgrade of SAP Solutions
- Minimum Documentation Requirements
Flag core busines processes and assign attributes SAP Attributes: information for SAP support
- Business processes = core: Y/N - Nature of development
- KPIs for transactions
- Expected document volume for each technical document class
- customer-specific application components for customer developments - For interfaces: selection of service quality, technical attributes,
routing information, expected document volume
Customer attributes: customer-specific attributes and their assignments History: processing history
Implementation and Upgrade of SAP Solutions
- Minimum Documentation Requirements
Assign customer name spaces and
related logical components
Implementation and Upgrade of SAP Solutions
– Minimum Documentation Requirements
Assign interfaces in projects
Custom Development Management Cockpit –
Overview
Custom Development Management cockpit (CDMC)
Analyzes customers
´ system on custom developments, and helps to optimize upgrades to
these developments.
Accessible via
Implementation/Upgrade Work Center,
Related Links -> Custom Development Management cockpit (CDMC)
Upgrade Roadmap
– Project Preparation
Î
Description of business processesÎ
Determination of All Customer Developments and Modifications– Upgrade Realization
Î
Mapping of business processes in the new releaseÎ
Adjustment of customer developments Prerequisites:
View SAP note 1244713 on installing CDMC and 1243233 which is a collective note for CDMC Activate statistic collection on relevant production system. Further information can be found in
document CDMC_Clearing_Analysis_Prerequisites.pdf on RKT learning maps,
http://service.sap.com/rkt-solman
Additional information:
http://service.sap.com/upgradetools http://service.sap.com/enterpriseedition http://service.sap.com/rkt-solman
Custom Development Management Cockpit –
Parts of CDMC
Clearing
Analysis
(CA)
Analyze custom developments in yourSAP system, and identify obsolete developments
CDMC
Upgrade/
Change
Impact
Analysis
(UCIA)
Identify the potential consequences an upgrade can have on custom developments
© SAP 2008 / Page 42
2.
SAP Solution Manager Scenarios and Cross-Functions
2.1. Implementation and Upgrade of SAP Solutions
2.2. Test Management
2.3. Business Process Operations (BPM, Job Scheduling Management)
2.4. System Administration and System Monitoring
(EWA, SLR, CSA, Task Mgmt, MDM Cockpit, System Monitoring)
2.5. Incident Management
2.6 Change Request Management and Change Control
2.7 Root Cause Analysis
2.8 Reporting (Solution and BI Reporting)
2.9 Service Provider Functionality
Test Management
New Test Management Work Center
© SAP 2008 / Page 43
Objective of new functionality
Allow role based access to all test related activities. Better look and feel and enhanced usability.
Less navigation steps to relevant features: Test Preparation, Test Plan Management,
Reporting, Test related Settings.
New capabilities
Web-based User Interface, also accessible via Web Browser
Convenient and intuitive navigation to features like Test Preparation, BP Change Analyzer, Test Plan
Management, Reporting etc. Enhanced usability
User specific personalization
Where to find the new capabilities
New Work Center Tab or direct URL in Easy Access Menu via user role
SAP_SMWORK_ITEST
More information
Ramp-up Knowledge Transfer: http://service.sap.com/rkt-solman
Test Management
Business Process Change Analyzer
© SAP 2008 / Page 44
Objective of new functionality
Identification of business processes affected by program and configuration changes which
might be originated from SAP Support Packages, SAP Enhancement Packages, custom code
development or configuration changes.
New capabilities
Preparation phase: trace of used SAP objects for a selected business process Analysis phase: change impact analysis
of software changes for selected business processes
Test phase: generation of test plan for SAP Test Workbench
Where to find the new capabilities
The functionality is available through the new Work Center „Test
Management“
More information
Ramp-up Knowledge Transfer: http://service.sap.com/rkt-solman
Test Management
Visualized Test Reporting based on SAP BI
© SAP 2008 / Page 45
Objective of new functionality
Provide state-of-the-art reporting, visualized, flexible and extendable (BI technology)
Enable users to report earlier tests and visualize the test progress
Complementation to the Status Info System
New capabilities
Pre-defined Reports that visualizes Test Status, Test Progress as well as Priority and Status of related Incident
Messages.
Easy adjustments via Filter and Drill-Down possible
Easy and quick setup
Where to find the new capabilities
Test Management Work Center in
view Test Evaluation
More information
Ramp-up Knowledge Transfer: http://service.sap.com/rkt-solman
© SAP 2008 / Page 46
2.
SAP Solution Manager Scenarios and Cross-Functions
2.1. Implementation and Upgrade of SAP Solutions
2.2. Test Management
2.3. Business Process Operations (BPM, Job Scheduling Management)
2.4. System Administration and System Monitoring
(EWA, SLR, CSA, Task Mgmt, MDM Cockpit, System Monitoring)
2.5. Incident Management
2.6 Change Request Management and Change Control
2.7 Root Cause Analysis
2.8 Reporting (Solution and BI Reporting)
2.9 Service Provider Functionality
Business Process Operations –
Work Center
Work Center for Business Process and Interface Monitoring has been renamed to “Business
Process Operation”
Work Center contains now the 2 additional content areas
Data Consistency Management
–
Data Consistency Toolbox
Data Volume Management
–
no standard content yet
Business Process & Interface Monitoring –
Additional BPMon Alerting Functionalities
New Alerting Functionalities
ABAP Short Dump Monitor
–
per report, client and short dump type
New TBI’s for Quality Management
Extension of existing alerting functionalities
Background Job Monitoring based on Intel’s requirements
TBI’s for Logistics Execution
Application Log Monitoring
File Monitoring (length of file name and path)
Others
New Setup for “Other CCMS” Monitoring
–configuration via value help
Business Process & Interface Monitoring –
Monitoring Objects/Alert types for Quality Management
Alert Type
Selection Options
Inspection Lots
Inspection Lots with Outstanding Quantities
Inspection Lots without Usage Decision
Inspection Lots w/o Inspection Completion
Plant
Inspection Lot Origin
Older than x days
Business Process & Interface Monitoring –
Additional Interface Alerting Functionalities
New Alerting Functionalities
BDoc Monitoring
Workflow Monitoring
tRFC Monitoring
Extension of existing alerting functionalities
IDoc Monitoring
–
Value Help for Configuration now available
–
Detail Info Button for the analysis of alerts now available
–
additional key figure: number of status records for specific status
PI Monitoring – message based alerting for ABAP part of PI adjusted
–
directly configurable within BPMon Setup session
–
underlying infrastructure simplified (ALM no longer needed)
Business Process & Interface Monitoring –
BDoc Monitoring (ST-A/PI 01L & SAP_BASIS 4.6C)
Alert Type
Select Options
BDoc Monitoring
■ Number of BDoc messages in error state
■ Age of oldest message in error state
■ Combi of Messages & Age in error state
■ Number of BDoc messages in interm. state
■ Age of oldest message in interm. state
■ Combi of Messages & Age in interm. state
On object level:
BDoc Type
Flow Context
Sender Site Name
Minimum Age (errors)
Minimum Age (intermed.)
Business Process & Interface Monitoring –
Workflow & tRFC Monitoring
Alert Type
Select Options
Workflow Monitoring
■ Number of work items in status error
■ Number of work items after system crash
■ Number of event linkages with status error
■ Canceled entries in workflow RFC destination
■ Status of workflow runtime environment
On key-figure level:
Task,
Collector Mode
tRFC Monitoring
■ Number of tRFC entries in critical state
■ Age of oldest entry in critical state
■ Combination of Entries & Age in critical state
■ Number of tRFC entries in interim state
■ Age of oldest entry in interim state
■ Combination of Entries & Age in interim state
On object level:
Client
RFC destination
Function module
User name
Minimum Age (critical)
Minimum Age (interim)
Data Consisteny Management –
Additional Alerting Functionalities
New Alerting Functionalities
New Data Consistency Monitor for FI (New GL)
New key figure in DC User Exit (DCCUST01)
2 new Data Consistency Monitor for SAP Retail (Forecast & Replenishment (F&R))
Extension of existing alerting functionalities
External Compare
–
for compare between 2 SAP systems directly via RFC (XML files don’t need to be
specifically created)
–
new version now part of ST-PI in Solman and satellite systems
Consolidation of names for key figures for different monitoring objects
Data Consistency Management:
Data Consistency Toolbox
Guided Procedures for analyzing data
inconsistencies (via service session)
Only accessible via Work Center Can be individually adjusted via
customizing transaction
© SAP 2008 / Page 55
Job Management
–
Overview
Request, document, schedule and monitor background jobs
Accessible via Job Management Work Center
Job Management Work Center
Alert Inbox: Easy access to Job Alerts
Alert Trend Analysis: Understand your alert history
Task Management: Organize your work
Job Request and Documentation
Print forms for SAP
–
Prerequisites: Adobe Document Service (ADS)
Custom forms for other job schedulers: Your job scheduler is not on our list? Just add
your own forms.
Configuration of Job Request form: Make it your personal form
Templates for Job Documentations
Contains documentation templates for SAP standard jobs
Allows creation of custom templates
Job Management
–
Work Center
New Job Alert Inbox
based on BPM
Select solution and business processAnalyze and react
Job Management
–
Template Directory
Job Documentation
Template Directory
Predefine scheduling and monitoringAccess SAP templates and create your own
Create Job Documentation from
Job Management
–
Print Forms
Print forms for
Job Documentation
Job Management
–
Custom Forms
Job Documentation and Request
were enhanced to support
custom forms for
any job schedulers
Define custom form for job scheduler of choice Document required authorizations
Document client specific job steps
Job Management
–
Job Requests
Improvement of Usability:
Job Request application split into two
separate applications for different
target groups
Authorization can be granted for basic
and detailed request.
Detailed request with several tabs Basic request form on one page
Error handling and scheduling restrictions included
Job Management
–
Job Monitoring
Job Monitoring supports the
automatic creation of
Service Desk messages and
e-mail notifications
in case of an error
© SAP 2008 / Page 62
2.
SAP Solution Manager Scenarios and Cross-Functions
2.1. Implementation and Upgrade of SAP Solutions
2.2. Test Management
2.3. Business Process Operations (BPM, Job Scheduling Management)
2.4. System Administration and System Monitoring
(EWA, SLR, CSA, Task Mgmt, MDM Cockpit, System Monitoring)
2.5. Incident Management
2.6 Change Request Management and Change Control
2.7 Root Cause Analysis
2.8 Reporting (Solution and BI Reporting)
2.9 Service Provider Functionality
System Administration and System Monitoring
– New Functions
System Monitoring Work Center
Streamlined architecture and increased robustness for IT Performance Reporting
KPI (monitoring) history
System Administration Work Center
Monitoring of connectivity between managed systems
Introduction of a task management concept
Introduction of an MDM administration cockpit fully integrated into Solution Manager
Enhanced downtime management and integration to task management
System Monitoring
– New Functions
Focus of the work center
realtime monitoring of IT relevant system data of a complete system landscape
includes Alert Inbox, Proactive Monitoring, Connectivity Monitoring, Job Monitoring and
Reports
.
New and enhanced functions
System Connectivity Monitoring across managed systems Reporting
– Introduction of KPI history for key performance indicators – Extraction framework used for BI based reporting
– Central performance history (CPH) no longer required for BI based reporting – Access to IT Performance Reporting directly from the following views
– System Status
Connectivity
Monitoring
Shows the status of
important network
connections
Connections to
managed systems
and
between managed
systems
Access to
destination
maintenance
(transaction SM59)
Maintain destinations
System Monitoring
– Connectivity Monitoring
© SAP Solution Manager 7.0 SP 18 / Page 66
System Administration
– New Functions
Focus of the work center
daily, recurring general administrative tasks
contains Task Management, User Management and Administration Tools
New and enhanced functions
Task Management including new task types
–Preferred task views: by timing, by application
–Integrated Task Scheduler
–
Downtime Management
–
Job Scheduling Management
Task Management
Administer tasks
centrally.
generate tasks from
different areas into
one place. (e.g.
CSA integration)
Tasks can be
shown,
adminis-trated and sorted by
different types. (by
time, by application.)
Downtime
Management
Job Scheduling
Management
Ad hoc Tasks can
be linked with each
other.
Central System
Administration
(CSA)
by timing/application
System Administration
– Task Management
© SAP 2008 / Page 68
System Administration
– Introduction of the MDM Admin Cockpit
Goal
Provide central MDM administration functionality from a central location – the same
location where other SAP systems can be administrated – with same look and feel
Functionality provided
Integration of different administrative, support and operative tasks into a generic User
Interface
−
On the MDM server (start, stop)
−
On the MDM Repository (Load, verify, archive, other)
−To do exception handling
Prerequisites
An SAP MDM 7.1 system and SAP Solution Manager 7.0 EhP 1
An additional add-on providing the APIs to MDM (MDM Tech 710_700)
Configuration required on SAP Solution Manager, MDM Server, MDM Repositories and
MDM and Auxilary Servers.
Additional information:
© SAP 2008 / Page 69
2.
SAP Solution Manager Scenarios and Cross-Functions
2.1. Implementation and Upgrade of SAP Solutions
2.2. Test Management
2.3. Business Process Operations (BPM, Job Scheduling Management)
2.4. System Administration and System Monitoring
(EWA, SLR, CSA, Task Mgmt, MDM Cockpit, System Monitoring)
2.5. Incident Management
2.6 Change Request Management and Change Control
2.7 Root Cause Analysis
2.8 Reporting (Solution and BI Reporting)
2.9 Service Provider Functionality
© SAP 2008 / SAP TechEd 08 / LCM 201 Page 70
Incident Management
- New Functions
Consolidation and redesign
Extended 3rd party interface to SAP Solution Manager Service Desk (1:n)
– One central SAP Solution Manager Service Desk can receive incidents from several local SAP Solution Manager Service Desks.
Multiple process types for service desk messages
– It is possible to activate and deactivate the usage of multiple process types via customizing. Business partner / user generation
– Creating business partner and an appropriate SU01 user via report. Harmonization with SAP Service Marketplace Functionality
Positive call closure
Component-specific questions Processing of incidents within work
Incident creation enhancements Incident process enhancements
– New Web Dynpro User interface for processing incidents delivered with the work centers.
– Preview screen on message with links to attachments, business partner details, system landscape, SAP areas. – Query enhancements (more selection fields, more result fields)
Additional information
© SAP 2008 / Page 71
Incident Management
- Enhancements in Incident Processing
Additional contextual information can be provided with the service desk message, such as attachments and business partner details
© SAP 2008 / Page 72
2.
SAP Solution Manager Scenarios and Cross-Functions
2.1. Implementation and Upgrade of SAP Solutions
2.2. Test Management
2.3. Business Process Operations (BPM, Job Scheduling Management)
2.4. System Administration and System Monitoring
(EWA, SLR, CSA, Task Mgmt, MDM Cockpit, System Monitoring)
2.5. Incident Management
2.6 Change Request Management and Change Control
2.7 Root Cause Analysis
2.8 Reporting (Solution and BI Reporting)
2.9 Service Provider Functionality
Quality Management
Quality Gate Management and Transport Management
© SAP 2008 / Page 73
Objective of new functionality
Governance and synchronized propagation of technical objects from the development to the
production environment across the technology stack.
New capabilities
Quality Gate Management:
transparency regarding changes and enablement of formal transitions from one phase to another
Transport Management:
synchronization of multiple transports originated from various development workbenches
Where to find the new capabilities
The functionality is available through the Work Center „Change Management“
More information
Ramp-up Knowledge Transfer: http://service.sap.com/rkt-solman
Maintenance Optimizer –
Work Center
© SAP 2008 / Page 74
Start Maintenance Optimizer
via work center:
ÆChange Management
ÆMaintenance Optimizer
Maintenance transactions
can be related to solutions
and / or systems
Maintenance Optimizer –
Use case: Single System update
Scope:
Apply the recent support package (stack) for a single system (e.g. set-up of a new
development system for a future landscape)
A system that was installed initially is supplied with the lasted support package level
Capabilities:
Maintenance Optimizer calculates required Support Packages
Using SLM service the packages are downloaded to a local directory
SLM service checks for required import tools and applies support packages in the target
system
Maintenance Optimizer controls the complete process and provides overview on current status
Requirements:
SLM service is configured
© SAP 2008 / Page 75
Maintenance Optimizer –
Single System update: Step 4 – Implementation
Maintenance Optimizer –
Use case: Track update
Scope:
Maintain a given landscape (development, test and productive system) and bring it to a
required support package level
Beside support packages, changes captured in transports have to be controlled
Capabilities:
Maintenance Optimizer calculates required Support Packages
Using SLM service the packages are downloaded to a local directory
SLM service checks for required import tools
Transport orders can be created via Maintenance Optimizer
All changes (support packages as well as transport orders) are deployed and applied within
the landscape; Maintenance Optimizer offers an additional procedure (Step 4 Implementation
is expanded into sub-steps)
Maintenance Optimizer controls the complete process and provides overview on current status
Availablility:
Currently available for pilot customers only
© SAP 2008 / Page 77
Find more information at:
http://service.sap.com/solman-mopz
For
pilot
cus
tom
ers
only
!
© SAP 2008 / Page 78
Maintenance Certificate –
Summary
Coverage:
All SAP products based on SAP NetWeaver 7.0 and beyond (including SAP Business
Suite 2005)
Deployment of Maintenance Certificates:
Automatically to all systems by SAP Solution Manager
Self-service to request a Maintenance Certificate will be offered in SAP Support Portal
Validity:
A Maintenance Certificate has a validity of 3 months
Procedure:
Maintenance Certificate is stored in license store of SAP system (Transaction:
SLICENSE
)
SAP import tools (e.g. SPAM, SAINT, JSPM,…) check for valid Maintenance Certificate
Import is stopped if no Maintenance Certificate is available
The Maintenance Certificate ensures that only customers with a valid maintenance
contract can apply Support Packages. It prevents unauthorized use.
Maintenance Certificate –
Automatic Distribution - Process Flow
© SAP 2008 / Page 79
Global Support
Backbone
Customer
SAP Solution Manager
Managed system SolMan requests Maintenance Certificates
1
3
SolMan receives Maintenance Certificates4
System receives Maintenance CertificateSAP Solution Manager requests Maintenance Certificates for all managed systems Maintenance Certificates are generated in Global Support Backbone
SAP Solution Manager receives Maintenance Certificates upon next connection Managed system pulls Maintenance Certificate from SAP Solution Manager
Æ End to end process may take up to 48 hours (as SAP Solution Manager connects to Global
Support Backbone once a day)
2
Maintenance Certificates are generated 1 2 3 4Jan 08 Feb 08 Mar 08 Apr 08 May 08 Jun 08 Jul 08 Aug 08 Sep 08 Oct 08 Nov 08 Dec 08 Jan 09 Feb 09 Mar 09
© SAP 2007 / Page 80
Maintenance Certificate –
Delivery Roadmap
Automated deployment of Maintenance Certificate via
SAP Solution Manager is generally available (SP16)
Pilot Phase with selected customers
All customers are informed about Maintenance Certificates
Customers are prompted to prepare for upcoming changes
Maintenance Certificate in required
Maintenance Certificates are available for all customers in
SAP Support Portal Maintenance Certificates are available for all customers in
SAP Support Portal
Activation of Maintenance Certificate in Import Tools Activation of Maintenance Certificate in Import Tools
License Management Cockpit –
Overview
Scope of License Management Cockpit:
License Management Cockpit provides a central overview on available Licenses and
Maintenance Certificate for all systems that are known to the SAP Solution Manager system
Basic capabilities:
Central overview
Receive Maintenance Certificate and SAP Licenses of SAP’s Global Service Backbone
Distribute items to the systems connected to SAP Solution Manager
Manage automatic distribution of Maintenance Certificate and licenses per system
Download received Maintenance Certificate and SAP Licenses in bulk
Multi-customer support
License Management Cockpit –
Preview
© SAP 2008 / Page 82
Multi customer support Manage automatic distribution of Maintenance Certificate and licenses per system.
Download received Maintenance Certificate and SAP Licenses in bulk
Retrofit –
Extensions with EHP1
These extensions increases the useability of Retrofit
Detects objects in a transport request which can not be retrofit with the tools retrofit uses
Shows the retrofit critical object as a log in a separate area of retrofit list
Shows a list of all retrofit critical object for further processing for example manual retrofit of
these objects
New button for set a transport request to manual retrofitted
Filter options of the retrofit status
DEV Entwicklungs-landschaft Wartungs-landschaft MNT QASMNT PRD QASDEV
Transporte mit Transportaufträgen Retrofit
© SAP 2008 / Page 84
Retrofit –
Column Critical Retrofit
If you click on the traffic light corresponding to the transport request you get an application log of the objects which are not supported by Retrofit.
Retrofit –
Button “List Retrofit-Critical Objects”
Displays a list of all transport critical Objects of all transport request for further processing. For example using the objects for manual retrofit or as a log which objects couldn’t be retrofitted.
© SAP 2008 / Page 86
Retrofit –
Button Retrofit Manual
Sets the status of a selected request to the Retrofit Status “Retrofit Manual”. The Button is a toggle button so you can withdraw the Retrofit Status “Process Retrofit”.
You can set the status of the transport request when you retrofit the request by yourself not using the retrofit process (retrofit manually) because it is not possible with the tools retrofit uses (SCWB and BC-Set) to retrofit this request.
Retrofit –
Filter Options of Retrofit Status
Button Retrofitted (toggle button) fade out / displays all entries which have the Retrofit Status “Retrofitted” or “Retrofit Manual” (as an example).
Same functionality for Button “Process Retrofit” and Button “Retrofit Rejected”.
© SAP 2008 / Page 88
2.
SAP Solution Manager Scenarios and Cross-Functions
2.1. Implementation and Upgrade of SAP Solutions
2.2. Test Management
2.3. Business Process Operations (BPM, Job Scheduling Management)
2.4. System Administration and System Monitoring
(EWA, SLR, CSA, Task Mgmt, MDM Cockpit, System Monitoring)
2.5. Incident Management
2.6 Change Request Management and Change Control
2.7 Root Cause Analysis
2.8 Reporting (Solution and BI Reporting)
2.9 Service Provider Functionality
Root Cause Analysis –
New
Work Center
Open multiple applications next to each other Open multiple applications next to each other Structured displayed of metrics Structured displayed of metrics Completely integrated in SAP Solution Manager Work Centers
Completely integrated in SAP Solution Manager Work Centers Query based system selection (no solutions needed) Query based system selection (no solutions needed) New Navigation Structure (Top-Down Approach) New Navigation Structure (Top-Down Approach) Integrated Administration Tools Integrated Administration Tools
Integrated Setup & Check Tools
Integrated Setup & Check Tools
Root Cause Analysis –
Query based system selection
Define new queries based on multiple attributes
Define new queries based on multiple attributes
Personalize existing queries and create new views on queries
Personalize existing queries and create new views on queries
Root Cause Analysis –
Supported products with EhP1
WebAS 6.40/7.0x/7.1x (ABAP and J2EE)
ECC 5.0/6.0
Portal incl. Trex and KMC based on NW04/NW04S
TREX 7.0x/7.1x
BI 3.1/3.5/7.0x/7.1x
XI / PI 3.x/7.0x/7.1x
CRM 4.0/5.0/5.2/2007
SRM 6.0 (only E2E TA)
SCM 4.1 / 5.0 / 2007 with LiveCache
MDM 5.5 SP6 P1 / 7.1 P2 (supported by Workload Analysis and Change Analysis only)
Duet 1.0 (supported by Workload Analysis, Change Analysis and Exception Analysis only)
xMII 11.5
Mobile Infrastructure
BusinessByDesign
Web Dispatcher 7.10 (supported by Workload Analysis and Change Analysis only)
SAP Solution Manager 7.0x
Root Cause Analysis –
More information
© SAP 2008 / Page 92
Roll-Out Presentations
User Guides for End-to-End Tools
Demos for End-to-End Tools
Installation and Configuration Documentation
Guides
Questionnaires
Learning Maps & Training Info
Frequently asked questions
http://service.sap.com/diagnostics
Diagnostics Homepage
Change Reporting –
Revised Reporting and Configuration Change Database
Configuration Change Database
New additional content, e.g. ABAP Transports
ABAP Notes
Fully integrated into Extraction Framework Improved change tracking for XML- and text
configuration stores
Change Reporting
Easy navigation
More powerful compare capabilities, including system to system compare
More powerful search and filter capabilities
Configuration Change Database
New additional content, e.g.
ABAP Transports
ABAP Notes
Fully integrated into Extraction Framework
Improved change tracking for XML- and text configuration stores
Change Reporting
Easy navigation
More powerful compare capabilities, including system to system compare
More powerful search and filter capabilities
Change Reporting –
Capabilities
Change Reporting offers two capabilities
Configuration Validation –
New cross system validation capabilities
© SAP 2008 / Page 95
Goal
The Configuration Validation application is
used to compare and validate current values of configuration items of many systems against a defined target system
Cross system validation capabilities provide answers to questions like
Is a certain SAP Note applied on all ABAP
productive systems?
Is a certain Transport Request (with
important performance changes) applied on all BI systems?
Are OS, DB, Support Packages, and SAP
Kernel corresponding to a recommended roll out level?
Are all the CRM systems compliant with a
new configuration baseline recommendations?
Are security settings in place?
Goal
The Configuration Validation application is used to compare and validate current values of configuration items of many systems against a defined target system
Cross system validation capabilities provide answers to questions like
Is a certain SAP Note applied on all ABAP productive systems?
Is a certain Transport Request (with
important performance changes) applied on all BI systems?
Are OS, DB, Support Packages, and SAP Kernel corresponding to a recommended roll out level?
Are all the CRM systems compliant with a new configuration baseline
recommendations?
Configuration Validation –
Prerequisites
SAP Solution Manager with SPS18 is in place
BI Content 704, Level 1
Solution Manager EHP 1
Diagnostics is configured
Managed Systems connected with Diagnostics
Diagnostics Agents and Solution Tool Plug-ins installed
Extractor Framework configured
Configuration Data are available in the Configuration and Change Database
( CCDB )
