Execution and Control

(1)

Proposal and

Initiation

Design and

_Appraisal

Execution and

_Control

Execution and

_Control

Finalisation

& Follow

-

up

Operation

Project

Excellence

Operational

Excellence

Project

Lifecycle

(2)

Process Outputs Inputs

Measure

Set point (Metrics)

Compare & decide Feedback & correct PLAN DO CHECK ACT

(3)

Research Project Lifecycle

Design and

Appraisal

Proposal and

Initiation

Execution and

Control

Finalisation and

Follow-up

Chapter 1: Introduction Chapter 3: Methodology and Research Design Chapter 2: Literature Review Chapter 4: Fieldwork Survey Findings and Causal Modelling Chapter 5: Case Study Research Chapter 6: Discussion of Results Chapter 7: Conclusions and Recommend -ations

(4)

Existing Product

Product

New Product

Existing Market

New Market

Market penetration

Market development

New product

development

Diversification

Operations

Management

Entrepreneurial

Management/Project

Management

(5)

SUPPLIER

_CUSTOMER

Customer Focus and

Stakeholders

Resource and time

Management

Procurement and

Supplier Focus

Building and

Installation

Supply

Management

Hand-over and

Closure

Regular Reviews

Quality and Performance Management

Systems and procedures

PROJECT SUPPLY CHAIN BUILDING BLOCKS

Project Delivery Chain

Project Planning Chain

(6)

Stakeholder Map

Keep informed

Key Player

Minimal Effort

Keep Satisfied

Power

₊

-

+

-

(Steering team)

(Task team)

(Project team)

(7)

Project

Closure

Project

Definition

Project

Organisation

Project

Implementation

Proposal and

Initiation

Design and

Appraisal

Execution and

Control

Finalisation and

Follow-up

(8)

Project Life Cycle

PRINCE 2

DP

Directing a project

PL

Planning

IP

Initiating

a project

SU

Starting

a project

CP

Closing

a project

CS

Controlling

a stage

SB

Managing Stage boundaries

MP

Managing Product delivery

Proposal and

Initiation

Design and

Appraisal

Execution and

Control

Project Closure

(9)

Design

Quality

Organisation

Quality

Process

Quality

Sustainable

Culture

Specifications

Conformity

PROJECT

QUALITY

(10)

SYSTEM QUALITY INFORMATION QUALITY SERVICE QUALITY INFORMATION TO USE USER SPECIFICATION NET BENEFITS USE

(11)

Quality Audit, Compliance and Measures Quality Management Systems and Procedures Organisation Effectiveness OE Concepts and applications Self Assessment and Knowledge Management

(12)

Customer’s quality expectations

Acceptance criteria

Project & product description Quality management strategy Product description Quality methods Quality criteria & tolerances Quality responsibilities Quality register Product

Quality & approval records Acceptance records Quality control Quality planning Quality components From customer Project response

(13)

Perform Quality Assurance Plan Quality Planning Process Group Perform Quality Control Executing Process Group Monitoring Process Group

(14)

Goals and Methods Matrix

Type 1 Projects

Engineering

Type 3 Projects

Systems development

Methods

well

defined

Goals well defined

Product

Development

Type 2 Projects

Type 4 Projects

Research &

Development

Source:Turner & Cochrane (1993)

No

Yes

No

(15)

(16)

2

1

3

4

6 ₇

5

8

Org anis atio n w ell d efin ed

Methods well defined

G o a ls w e ll d e fin e d Yes Yes Yes No No No

Goals relate to ‘Product Quality’

Methods relate to ‘Process Quality’

Organisation relates to ‘Organisation

Quality’

(17)

Leadership

Key

Performance

Indicators

Partnerships

& Resources

People

Policy &

Strategy

Processes

People

Results

Customer

Results

Society

Results

(20%)

(8%)

(9%)

(10%)

_(14%)

(15%)

(9%)

(6%)

INNOVATION & LEARNING

(18)

18

80%

66%

45%

37%

15%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Self-Assessment

Strategy formulation

Visioning

Project management

Supplier management

Mergers, etc

(19)

Project

Objectives

Key

Performance

and

Project Results

Resources

Leadership

People

Processes

People

Results

Customer

Results

Other Parties

Results

(8%)

(7%)

(8%)

(14%)

(18%)

(6%)

INNOVATION & LEARNING

(20)

Measure

Define

Analyse

_Improve

Organise

Control

Implement

Closure

DMAIC

Project

Life Cycle

(21)

Quality

Management

System

Quality

Assurance

Quality

Planning

Quality

Control

Quality

Improvement

(22)

Statement of Requirements

Execution plan for Design, Manufacture and Assembly

Supplier Quality Plan Drawings & Specifications Strategy for Certification of Work Inspection and Test Plan

Inspection and Test Records T5 Assurance Records Certificate of Confidence

(23)

T5

AUDITS

Process Compliance Product Compliance Supplier Assessment Failure Investigation

(24)

Business Risk Commercial Contracts Engineering Criticality Assessment Results Supplier Performance Data Decide Level of Engagement Requires additional budget Top 30 Projects All other Projects (circa 300) Level 2 Engagement Level 1 Engagement Level 3 Engagement

QMT resources deployed full time Level 2 engagement activities

Assurance of safety Critical Assets Procedure

Quality KPI Reporting

Risk focused audit quality standards Gateway Decisions or Readiness for key construction events

Assurance of safety Critical Assets Procedure

Statistical audit sample of product/ process compliance

Quality Management Executive

(25)

5

10

37

KEY PERFORMANCE

INDICATORS (KPIs)

KEY MEASURES

PERFORMANCE

DATA

(26)

Programme

Quality Management Profile

99% 99% 100% 66% 100% 92% 86% 87% 99% 99% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Inspection & Test plans Agreed

Supervisors RFT Trained

Samples/Benchmarks Agreed

Inspections Meeeting Benchmark & Quality Standards

Checks Showing Work is Protected

NCR's Closed Team Certificates of Compliance Issued

Handovers accepted O & M Manuals Accepted

(27)

(28)

Figure 5 :Aspects of

Balanced Scorecard

“To achieve our vision, how will we sustain our ability to change and improve?”

Objectives Measures Targets Initiatives LEARNING AND GROWTH LEARNING AND GROWTH “To succeed

financially, how should we appear to our shareholders?”

Objectives Measures Targets Initiatives FINANCIAL “To achieve our vision, how should we appear to our customers?”

Objectives Measures Targets Initiatives CUSTOMER

“To satisfy our shareholders and customers, what business process must we excel at?”

Objectives Measures Targets Initiatives INTERNAL BUSINESS PROCESS INTERNAL BUSINESS PROCESS

Vision and Strategy

Verifications Planned & Work Supervised

Compliance Assured Benchmarks Agreed

Handover Agreed & Work Complete

Inspected & Protected NB: T5 KPIs are shown

(29)

Delivered Quality (products & services)

Supply Chain Organisations – QA/QC Resources

Project Teams – QA/QC Resources

Audit Schedule Manager Quality Coordination Manager Rail & Tunnel Projects Head of Quality Buildings Projects Systems Projects Infrastructure Projects Quality Committee Technical Leadership Delivery Project Groups (4) T5 Project Director (BAA) Client

(30)

1. Stakeholders

Engagement for

Commitment

2. Create a Culture

That values

Quality

3. Integrated

Communications

Campaign

4. Implement

Best Practice

Quality

(31)

HSE Strategies Development Agreement RLE Quality Plan UR Execution Strategy UR Procedures RLE Procedures Contractor Quality Plan Quality Control Procedures Vendor Assessment Inspection and Test Plans HSE Strategy

(32)

Monthly Audit Co-ordination

Meeting Plan 12 month audit

programme

Issue Audit Execution Briefs

Execute Audits

Prepare CARs and Audit Reports

Undertake corrective and preventive actions

Are actions on CAR

completed? Verify, sign off

and close

(33)

Union

Railways

London

Continental

Railways

Rail Link

Engineering

Contractors

London Continental Stations & Property

Eurostar (UK)

Ltd

(34)

Project Contact Managers Managing Director Legal Legal Human Resources Human Resources Commercial Commercial Client Managers Quality & Environment Operations & Safety Health & Safety Quality & Technical

RLE

Project Manager

UR

Client Project Director

(35)

Quality Management Systems and Procedures

Quality Audit and Compliance Performance Management Organisational Effectiveness Operational Excellence Concepts Self Assessment and Knowledge Management

5

4

3

2

1

0 ₁

₂

₃

₄

₅

T5 Project HS1 Project

(36)

(37)

Allocate budget and set up Quality Org

Develop Quality Plan Set up KPIs

Provide induction And review supplier readiness

Establish audit programme

Quality Forum, Six Sigma and Continuous learning

Periodic

self assessment

Ready to start

report Audit reports

Corrective Action Requests

Monthly

Quality KPI Reports

Client Quality Team processes

Client’s Quality Requirements Supplier Self Certification Project Board Objectives