Automatic Call Distribution (ACD) SUPERVISOR’S USER GUIDE

• [MEM] Memory buttons A user can program a defined MEMORY button with a valid extension Directory Number (DN) or feature code, to enable calling an extension or activating

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0 CONDENSED STATUS REPORT:16 2 10 2 8 Condensed queue status report* 1 AVERAGE AGENT WAIT TIME 00:46 Average waiting time for agents in group 2 NUMBER OF ACD CALLS ANSWERED:

• Access the Allworx ACD agent features 1 : Agents can log in, log out or update their busy status, and also access the Queue Status window to see the queue performance. • Includes

A supervisor using the Masergy Call Center Supervisor client is able to track the real time status and activity of agents and queues, monitor agent calls, manipulate calls in

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