Website :
www.imakumo.com
Contact :
marke4ng(at)imakumo.com
« Avant ServiceNow, l’IT était compliqué chez nous et manquait complètement
de transparence. On ignorait les différents services qui étaient fournis à notre
organisaEon, qui devait les fournir et quelles étaient les ressources nécessaires »
L’AUTOMATISATION DES SERVICES DECOLLE
CHEZ
Créée en 2000, Europe Airpost, une filiale d’ASL Avia4on Group, est une
compagnie aérienne française avec un double secteur d’ac4vité : le
transport de passagers pour le compte de tour-‐opérateurs ou d’affréteurs,
et le transport de marchandises et de courrier
Implantée dans les principaux aéroports de France, ainsi qu’en Irlande, la
compagnie aérienne emploie plus de 700 personnes sur son territoire
géographique
ServiceNow, grâce à l’u4lisa4on d’un référen4el unique, fournit une base de
données complète à Europe Airpost. L’ensemble des données et des
processus est centralisé sur une seule et même plateforme et fonc4onne
comme un tout cohérent
Désormais, Europe Airpost est capable de :
•
Automa4ser les tâches manuelles et répé44ves
•
Consulter facilement la CMDB, pour un partage d’informa4ons op4misé
•
Partager les connaissances au sein de l’organisa4on pour iden4fier les
problèmes et les résoudre plus rapidement
•
Evaluer la charge de travail pour une meilleure planifica4on et une
meilleure ges4on des ressources
•
Accéder à des informa4ons cri4ques depuis n’importe quel endroit
souligne Fabrice de Biasio
Résumé
Etude de cas
About
Project Por)olio Suite grants access to
the next applica4ons:
§
ServiceNow So1ware Development
Lifecycle (SDLC)
§
Project Por)olio Management
§
Resource Management
§
Demand Management
§
Test Management
ServiceNow So1ware Development
Lifecycle (SDLC) manages Scrum or
waterfall development efforts and
defines the tasks required for
developing and maintaining so[ware
throughout the lifecycle, from
incep4on to deployment.
Development and opera4ons share
data across applica4ons and ITIL
processes to determine future
enhancements or track issues based on
actual incidents, problems and
c h a n g e s . V i s i b i l i t y i n t o t h e
development lifecycle is increased and
reported across development teams.
Accelerate So1ware Delivery
§ Increase planning accuracy with team velocity and story-‐
point es4ma4ons
§ Update and track progress using burn-‐down charts and
progress boards
§ Automa4cally match discovered devices with exis4ng CIs
in the CMDB
Benefits to Your Enterprise
Many organiza4ons have mul4ple, standalone tools for tracking so[ware development and projects. This results in a disconnect between the enhancements and fixes created by developers; their origina4ng opera4ons; processes of change; incident and problem management; and the eventual deployment of so[ware to produc4on. SDLC can bring all of these workflows together in a single system of record.
So1ware Development Lifecycle (SDLC)
PROJECT PORTFOLIO SUITE
Manage Features and Defects
§ Manipulate the tasks related to a so[ware release with the
release-‐planning board
§ Map incidents, problems and changes to so[ware products
using ServiceNow Configura4on Management Database (CMDB) rela4onal data
§ Control edi4ng and viewing with roles-‐based access Connect Development Features to Business Drivers
§ Report on all development projects across organiza4on
§ Transi4on seamlessly between service management and
development processes with an intui4ve interface
§ Trace development changes back to origina4ng request or
issue
Easily groom your story backlog and create sprints within the context of your project
Website :
www.imakumo.com
Contact :
marke4ng(a)imakumo.com
About
Project Por)olio Suite grants access to the
next applica4ons:
§
ServiceNow So1ware Development
Lifecycle (SDLC)
§
Project Por)olio Management
§
Resource Management
§
Demand Management
§
Test Management
ServiceNow Project Por)olio Management
(PPM) delivers a versa4le, scalable
approach to managing projects and project
pordolios across the enterprise. Leveraging
lists, forms, gauges, Gane charts,
dashboards and 4meline visualiza4ons, the
applica4on helps to manage costs,
schedule resources and meet quality
standards. It organizes tasks into projects,
and projects into pordolios, providing
collabora4on, repor4ng and tracking for
project planning and business decision-‐
making. Out of the box integra4ons with
ServiceNow Demand Management and
Resource Management provide a complete
program management approach.
Project Por)olio Management (PPM)
PROJECT PORTFOLIO SUITE
Benefits to Your Enterprise
Understanding the complete breadth of IT projects and project pordolios in an enterprise can be challenging. Legacy project and pordolio management systems can add a lot of overhead to tracking resources, 4me sheets, and planning. A dedicated project manager typically has to re-‐ enter informa4on from disparate systems, and it is o[en difficult for individual project contributors to share their knowledge.
Improve Visibility Into Projects
§ Create personalized dashboards and 4meline visualiza4ons for
execu4ve visibility into projects and project pordolios
§ Maximize efficiency of project execu4on with easy organiza4on of
project steps into work queues and mul4ple projects into pordolios
§ Ensure that everyone knows what they need to know with Gane
charts, automated no4fica4ons and milestone tracking, and on-‐ demand and scheduled reports
Keep Project Teams Informed
§ Consolidate work queues to help
resources manage project work in parallel to their day-‐to-‐day opera4onal responsibili4es
§ Keep workers and managers in synch
with consolidated work queues and an understanding of the status of every task, project and pordolio
§ Provide comprehensive oversight of
project resource requests, alloca4ons and availabili4es through integra4on w i t h S e r v i c e N o w R e s o u r c e Management
Project PorNolio Management
Adapt at the Speed of Business
§ Automa4cally update project 4melines
based on task dependencies, milestones and resource availability with interac4ve task and resource alloca4on
§ Improve the ability to explain the value of
projects to business decision makers
§ Centralize capture of project requests
though a self-‐service portal in ServiceNow – or convert any incident tracked in ServiceNow into a project tracked in ServiceNow with a single click
§ Help the business beeer understand the
en4re project pordolio for more informed investment decision making
Website :
www.imakumo.com
Contact :
marke4ng(at)imakumo.com
L’AUTOMATISATION DES SERVICES DECOLLE
CHEZ
Créée en 2000, Europe Airpost, une filiale d’ASL Avia4on Group, est une
compagnie aérienne française avec un double secteur d’ac4vité : le
transport de passagers pour le compte de tour-‐opérateurs ou d’affréteurs,
et le transport de marchandises et de courrier
Implantée dans les principaux aéroports de France, ainsi qu’en Irlande, la
compagnie aérienne emploie plus de 700 personnes sur son territoire
géographique
Résumé
Etude de cas
About
Project Por)olio Suite grants access to
the next applica4ons:
§
ServiceNow So1ware Development
Lifecycle (SDLC)
§
Project Por)olio Management
§
Resource Management
§
Demand Management
§
Test Management
ServiceNow Resource Management
enables project managers and resource
managers to create resource plans,
request staffing for projects and assign
people to specific tasks. It provides a
consolidated view of staff availability,
alloca4on and capaci4es for all work
tracked in any ServiceNow applica4on,
including projects, incidents, problems,
changes and even custom applica4ons
built on the ServiceNow Service
Automa4on Pladorm.
OpQmize Staff AllocaQon
§ See which resources are available at any given 4me
§ Distribute tasks with an understanding of exis4ng resource
workloads
§ Enable anyone on staff to add tasks and view planned
work on a calendar
§ View resource u4liza4on with built-‐in repor4ng and
dashboards
Benefits to Your Enterprise
Staffing costs are one of the largest components of any budget, and yet significantly more management effort is expended on infrastructure than on these expensive resources. Effec4ve management of resources and accurate forecas4ng of resource needs are constant challenges at any enterprise. Resource Management delivers total resource visibility to project managers, resource managers, and business execu4ves. It also enables accurate resource forecas4ng.
Resource Management
PROJECT PORTFOLIO SUITE
Match Resources with Requirements
§ Enable more precise alignment of resources with requests
using calendars and schedules
§ Provide granular and flexible control over factors affec4ng
resource availability, with support for enterprise-‐defined alloca4ons for administra4ve, opera4onal and planned work
Enable BeUer Resource Analysis and ForecasQng
§ Analyze resource requirements quickly and easily using
integra4on with ServiceNow Project Pordolio Management
§ Show ac4onable, real-‐4me resource forecas4ng for all
work and projects through integra4on with ServiceNow service automa4on applica4ons
At-‐a-‐glance view of planned versus actual resources
Website :
www.imakumo.com
Contact :
marke4ng(a)imakumo.com
About
Project Por)olio Suite grants access to the
next applica4ons:
§
ServiceNow So1ware Development
Lifecycle (SDLC)
§
Project Por)olio Management
§
Resource Management
§
Demand Management
§
Test Management
ServiceNow Demand Management
centralizes strategic requests from the
business and streamlines the investment
decision process for new products and
services – or enhancements and defect
repairs to exis4ng products and services.
Demand Management enables the
g e n e r a 4 o n , d e v e l o p m e n t a n d
communica4on of new ideas – suppor4ng
corporate ini4a4ves to drive and grow the
business. The applica4on provides the
ability to assess, manage and accurately
forecast demand for products and services.
Demand Management
PROJECT PORTFOLIO SUITE
Benefits to Your Enterprise
With demands filtering in from a mul4tude of sources and delivered via many channels, Business execu4ves o[en cannot access all the informa4on that they need to make informed, strategic investment decisions. And even if they can collect all the data that they need, contras4ng one demand against others can be challenging, as well as ensuring that the right stakeholders are involved in the decision-‐making process.
Configurable bubble charts are dynamically updated as demands are created and assessed
Inform ExecuQve Investment Decisions
§ Make, manage and validate future investment decisions
based on strategic requests from the business
§ Analyze demand trends and opera4onal ac4vi4es over
4me across all products and services
Provide Stakeholder Visibility
§ Ensure that the right people can evaluate, score and rank
requests, valida4ng the associated business cases with an automated stakeholder register
§ Use 4meline visualiza4ons to show all exis4ng requests
across the organiza4on, and configurable bubble charts to enable stakeholders to compare requests based on common metrics such as risk ra4ngs, return on investment, and cost
Integrate into Delivery ApplicaQons
§ Centralize request intake, create a single system of record
and automate components of the demand process
§ Integrate with delivery applica4ons such as ServiceNow
Change Management, So[ware Development Lifecycle (SDLC) and Project Pordolio Management (PPM)
Website :
www.imakumo.com
Contact :
marke4ng(at)imakumo.com
About
Project Por)olio Suite grants access to
the next applica4ons:
§
ServiceNow So1ware Development
Lifecycle (SDLC)
§
Project Por)olio Management
§
Resource Management
§
Demand Management
§
Test Management
ServiceNow Test Management is a user
acceptance tes4ng (UAT) framework
that aligns project teams and business
users to a common outcome in the
delivery of business services. With
ServiceNow, your quality teams can
develop and manage test plans from
requirements gathered during the life
of the project without leaving the
context of the project. This creates a
more seamless and collabora4ve
experience that will drive more
efficiencies into your tes4ng processes.
Addi4onally, we can help remove the
fric4on between your quality teams
and the business by replacing manual,
4me-‐consuming documenta4on with a
modern experience for UAT execu4on.
Test Management
PROJECT PORTFOLIO SUITE
ExecuEve level Emeline visualizaEons show demand backlog
Test Management Test Management
