APPENDIX A VEHICLE CLAIMS INSTRUCTIONS. These instructions tell you how to file a claim for loss or damage to your vehicle or its

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APPENDIX A

VEHICLE CLAIMS INSTRUCTIONS

These instructions tell you how to file a claim for loss or damage to your vehicle or its accessories that occurred during a Government sponsored shipment. Please read these instructions carefully to understand what you must do.

Please follow these instructions to file a claim.

1. The Government recommends that_{you first attempt to settle your claim directly with the} contractor who shipped your vehicle, However, the amount paid by the contractor is not based on a binding estimate from a repair company. While the contractor will attempt to accurately estimate the cost of repairing an item, the actual cost of the repair may exceed what the

contractor paid for that item. Tf you have accepted payment from the contractor on an item, you may not claim any additional amount for that item from the military claims office. If you do not feel that the offer made by the contractor is a good settlement, you may file your claim with a military claims office.

2. Joint inspections.

a. When you drop off or pickup your vehicle, you will be required to conduct a joint inspection with the contractor to determine the condition of your vehicle. This is important because regardless of where you file your claim, you must prove that the loss and/or damage being claimed occurred while the vehicle was shipped or stored.

b. During the joint inspection carefully and completely list any loss and/or damage to your vehicle on the DD Form 788 or other inspection form. You should receive one copy of the inspection form at the initial turn-in inspection and a second copy of the inspection form at destination when you pickup your vehicle. List all loss and damage in item #13, column 1 of the DD Form 788. The contractor’s inspector will record his agreement or disagreement in item #13, column 2.

c. Do not rely on a representative of the company that shipped your vehicle to list loss and/or damage for you. MAKE SURE YOU HAVE LISTED ALL LOSSES OR DAMAGE TO YOUR VEHICLE BEFORE YOU LEAVE THE VPC.

d.Inspect the interior, exterior, and all systems of your vehicle very closeka It will he a araw awt. t a S fl ySSf •:55555 AS) _{S tO 550555, U U}

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pa s.sibie, ot.aain an addit cra I ins ec.t ion at the V.PC, PvherA un pract Cal to return to the. V PC liar

another additional joint inspection, immediately seeka joint inspection at the nearest military claims office. 3e sure to give a detailed description of the damage and explain why it was not discovered at _{the joint inspection when you picked up your vehicle. Keep a copy of the notice for}

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your claim. Notice of additional loss and/or damage must be reported to the contractor immediately. Do not wait until you can get another inspection to notify the contractor.

3. _{FILING CLAIMS WITH THE CONTRACTOR,}

a. Fill out the claim form provided by the contractor. If you are still at the contractor’s vehicle processing center, give the claim to the contractors representative and retain one copy for your records. If you have left the vehicle processing center, mail the claim form to the address provided by the contractor. The contractor will review your claim and tell you within sixty (60> calendar days how much it will pay. If you discover additional loss and/or damage, after you submitted your claim but before the contractor has paid the claim, you should immediately noti’ the contractor and amend your claim.

b. If both you and the contractor agree while you are still at the vehicle processing center

that your claim can be settled for $1000 or less, you may elect the “on site settlement option.” The contractor will pay you the amount of your claim immediately at the vehicle processing center. While your acceptance of such a settlement is final with respect to the claimed damage, you may still file a claim for any additional damage discovered arid reported within a reasonable period of time after leaving the port. NOTE: THE VPC IS NOT A REPAIR FACILITY AND THE ON SITE SETTLEMENT may not be enough to pay the cost of actual repairs. The on site settlement should be considered only has a cash compensation for Damage. The award is not guaranteed to cover your repair costs. If you accept payment at the VPC for damage to a part of your vehicle, you will not be paid any additional amount for that damage from a military claims office.

c. The contractor must settle you claim within sixty (60) days to your satisfaction. If you have elected to file your claim with the contractor but have not received an offer within 60 days or do not want to accept the contractor’s offer, you may file your claim with the appropriate military claims office. If you have any questions regarding the settlement being offered by the contractor, please contact the appropriate military claims office for guidance. NOTE: You may also file a claim with the military claims office directly, without first filing a claim with the contractor.

d. If you discover additional damage or more extensive damage, after the contractor has paid your claim, you can ask the contractor to consider an amended claim. However, the contractor will generally not be required to reopen a claim after it has been paid. Therefore, it is critical that you do a complete and thorough inspection ofthe inside and outside_{of your vehicle} inc all ofit_{ontrols and accessories Donotherushed akin}

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PREFERABLY WITHIN 60 DAYS OF DELIVERY, Because you _{only have two years from} (late of pick-up to file a claim with the military claims office, if you wait two years to file a claim

DAMTO I -03-D-OI 84 Page 3 of 3 with the contractor, you will probably not have time to tile a claim _{with the Government if you} are not satisfied with the carrier’s offer.

4. _{FILING CLAIMS WITH A MILITARY CLAIMS OFFICE.}

a. If you elect to file a claim with the Government: call or visit the claims office at your installation or the nearest military installation. The claims personnel at the military claims office will give you the necessary claim forms and instructions.

b. You must prove that you own the vehicle, that the loss and/or damage you are claiming occurred during the Government-sponsored shipment and the cost of any repairs or replacement. Claims personnel can answer any questions, especially about estimates of repair. Any estimates of repair or paid repair bills for damage to operating systems such as transmission, electrical system, or engine should include a professional opinion as to the cause of the damage. Estimate of repair or paid repair bills must identify what was repaired or replaced For example, a repair bill for a broken tail light and a broken windshield should show the cost of both items separately and have two entries, one showing the time to fix the tail light and one showing the time to fix the windshield.

c. If you have private vehicle insurance that covered the vehicle while it was being shipped, you may be required to file and settle the claim with your insurance company prior to filing with the Government. While such filing is usually optional, you should contact the nearest claims office of your Military Service, as soon as possible, to determine if it is required. You do not need to file with your private insurer if you file and settle your claim directly with the contractor, AAL

d. If you file _{a claim with the Government, you are required to notify the claims office}

where you filed the claim of any offer of settlement or denial of liability by any third party, such as the contractor who shipped the vehicle or your private insurer.

e. You must note all loss and/or damage to your vehicle at the time you pick up your vehicle. If you discover loss or damage, you may file a claim directly with the contractor while you are at the Vehicle Processing Center (VPC), you may file_{a claim by mail directly with the}

contractor, or you may file a claim with a Military Claims Office. Claims filed with the

contractor while you are at the VPC will be settled while you are still at the VPC, If you choose to file a claim with the contractor by mail, the contractor has 60 days to settle your claim. If you file with the military service, you have two years from the date you picked up your vehicle to file

FILING CLAIMS WITH THE CONTRACTOR

When you drop-off or pick-up your vehicle, you are required to conduct a joint inspection with the Contractor to determine the condition of your vehicle. This is an important process, because regardless of where the claim is filed, you must prove that the loss and/or damage being claimed occurred while the vehicle was shipped or stored. Make sure you have listed all new damage to your vehicle before leaving the VPC.

Contractor Filing Options

1. On-Site Claims — if you are still at the VPC, you may elect the on-site

settlement option. _{If American Auto Logistics and the owner of the} vehicle, or authorized agent agree that the value of the damage and/or loss being claimed is $1 ,000 or less, settlement of the claim can be made directly at the destination-VPC after POV processing is completed. Your acceptance of such settlement is final with respect to the claimed damage; however you may still file a claim for any additional damage discovered and reported, preferably within sixty (60) days of pick-up.

PLEASE NOTE: The VPC is not a repair facility and the on-site

settlement may not be enough to cover the actual repair costs. The on-site settlement should be considered only as cash compensation for damage.

2. Filing Direct With Contractor.- If you have left the VPC, mail or fax the

following information/documents to the address provided by the Contractor:

(AU..corresppnderice must be in English)

• _{Completed claims form}

• _{Completed and signed Vehicle Inspection and Shipping Form (front and}

back)

Proof of a vners[ r registrat o aid r te

y _{str rk t}

f atep. iac

two (2) years from pick-up date to ñle your claim with the Contractor, but you should file your claim ASAP. Early filing assists the Claims Office to resolve any questions about your claim that could delay payment.

AMERICAN AUTO LOGISTICS CLAIM FORM

American Auto Logistics, LP One Maynard Drive Park Ridge, NJ 07656 Attn: AAL Claims Department

Phone: 201 594 0603 Fax: 201 307 0634

TO BE COMPLETED BY CLAIMANT ONLY:

CLAIMANT INFORMATION: _{VEHICLE INFORMATIO N:}

Name of Vehicle Owner:

______________________

Vehicle Id Number: Social Security Number:

________________________

Make of Vehicle:

Current Address: _{Model of Vehicle:}

Year of Vehicle: ________________________________

Mileage of Vehicle:

Phone Number:

Damaged Parts Type of Damages _{Repairs Needed I Made}

Repair Costs

Repair Facility:

_____________________________

Telephone No.:

Address: _Remarks:

The Following Are TheOnlyDocuments _{Required For The Processing Of Your Claim, Unless,} AddionaI Documents Requested By AALs Central Claims Office

Please note that all correspondence must be in English

Proof of insurance cancellation “NOT NEEDED”, if filing with American Auto Logistics

Completed and Signed DD form 788 or ML Vehicle and Inspection Shipping Form-Front and Back

Proof of Ownership of_{Vehicle-Copy of Tltle!Registratlon}

Power of Attorney, _{If Applicable (when someone else filing on yourbehalf)}

Legitimate RepairEstimate From Repair_{Facihty-at least from one facility}

Paid invoice Representing Actual Repair Work or Replacement done, if Appiicabe

hc _{e Documents}

Will Be U ed To xpedlte Your Claim Please Fri u r e Ar Aft cYed a

0 EcW DJ”

Date Receved

GENERAL CLAIMS INFORMATION

If you choose to mail your claim, please use this address:

One Maynard Drive, 3 Floor Park Ridge, NJ 07656 Attn: AAL Claims Department

If you choose to fax your claim, please use this fax number:

Fax: (201) 307 0634

If you choose to email your claim, please use this email address:

Email: POVCLAIMS@AALUS.COM

Should you need to inquire about the status of a claim or have

a general claims question, please feel free to call or email the

AAL

Claims Department:

Phone: (201) 594 0603

Email: POVCLAIMS@AALUSCOM

AAL CLAIMS will mail claim acknowledgement letters within 48

hours of receipt.

Incomplete claims will be returned to the customer with an

explanation of missing documents.

AAL CLAIMS will notify all customers in writing regarding

disposition of claim within 60 calendar days of receipt of claim.

Thank

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