ﺔـــــــــــــــــﻴﻧدرﻷا
ﺎﻴﺟﻮﻟﻮﻨﻜﺘﻟاو
مﻮﻠﻌﻟا
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تاءﺎﻄﻌﻟا
ةﺮﺋاد
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ءﺎﻄﻋ
)
72
/
2010
(
Data Center State Of The Art
Storage & Backup Consolidation
With Disaster Recovery
1) Overview
Jordan University of Science and Technology (JUST) is always working to
enhance its infrastructure to be standardized and to get the best possible performance
and security level, JUST mission is to work strenuously to adopt the technological
and scientific advancements and enhance the role of scientific research and
development to achieve sustained national comprehensive progress.
2) Tender objectives
JUST is in the phase of transforming its IT Data Center to the state of the art Data Center by implementing multi technologies on multi PARTS, starting with storage infrastructure consolidation to serve virtual and physical server farms , Backup and Disaster Recovery.
Having this, JUST will be able to fulfill the following objectives:
•
Streamline growth, simplify data sharing, and reduce management
tasks and costs by consolidating the storage infrastructure.
•
A better responsiveness and greater productivity by acquiring the state
of the art storage system by deploying a fast and dependable storage
solution.
•
A complete data protection, reduced downtime, and improved
application Performance, to meet service level and compliance
requirements utilizing backup solutions
•
Reduce backups by eliminating duplicate, expired, and inactive data
utilizing deduplication for the virtual tape library.
•
Building and infrastructure that can scale and support future disaster
recovery plan.
•
Building an infrastructure that supports a future Continuous Data
Protection in the storage subsystem.
This document is an invitation for qualified bidders to offer their solutions in
Three parts
to deliver, install, and accommodate all the requirements
as described in this document. All Technical details are mentioned in
specification section.
2) General Terms and Conditions
2.1.
It will be the bidder’s sole responsibility and on his own expenses to
understand the site nature and environment and all requirement that
are related to the tender or that may influence it's pricing.
2.2.
The bidder will be fully responsible for verifying any information
that may be made available to him. Under no circumstances will
JUST be deemed responsible for the consequences of any such
offered information.
2.3.
Bidders requiring further information or clarifications may notify
JUST in writing at Central Tendering Department, JUST will respond
in writing to any request for information or clarification of the bed.
2.4.
To assist in the examination, evaluation and comparison of bids,
JUST may at his discretion ask the bidder for a clarification of his
bid. Such clarification shall be in writing and no change in the price
or substance of the bid shall be sought offered or permitted.
2.5.
JUST will determine to its satisfaction whether the bidder selected as
having submitted the lowest-evaluated responsive bid is qualified to
satisfactorily perform the project.
2.6.
The determination will take into account the bidder’s financial
technical and production capabilities. It will be based upon an
examination of the documentary evidence of the bidder’s
qualifications submitted by the bidder as well as such other
information that JUST deems necessary and appropriate.
2.7.
An affirmative determination will be a prerequisite for award of the
tender to the bidder. A negative determination will result in rejection
of the bidder’s bid.
2.8.
JUST will award the tender to the successful bidder whose bid has
been determined to be the most proper responsive bid, provided
further that the bidders is determined to be qualified to satisfactorily
perform the Contract.
2.9.
The Tender will be awarded as separate lots, so each part of the
tender will be considered as a separate lot.
2.10.
The bidders may consider the specifications in the technical
specifications sections item 9 as guidelines for building the solution
that achieve the goal. Bidders can offer products that can achieve the
goal with modified specifications and JUST has the right to consider
whatever it deems appropriate.
2.11.
If any Item needed during the installation and was not
stated in the offer; then it is the bidder’s responsibility to provide
it at no cost
2.12.
The bidder should provide list of references for similar
solution JUST will have the right to choose one of these
references for a site visit a long with the bidder, bidder’s should
provide that with no additional charges or cost.
3) Format of the Proposals
The proposals have to be developed based on PMI standards and shall include the
following sections:
•
Overview.
•
Detailed hardware and software description.
•
Prices: All prices should be in JD, clear, itemized and include all taxes.
If an item is not priced then the offer will be considered not
satisfactory.
•
Bidder qualifications: as requested later in this document.
•
Training: as requested later in this document.
•
Installation and testing plan: as requested later in this document.
•
Warrantee, maintenance and technical support.
4) Evaluation Criteria
Evaluation Step 1:
•
Compliance with specs. Must provide a compliance
sheet in the offer. Must pass this step to move to the
next evaluation step (step 2).
Evaluation Step 2: If the offer passed this step by getting a score more
than 70%, then move to the third step of evaluation (step 3):
•
Quality of proposed products. 10%
•
Bidder Qualification. 25%
•
Warrantee, maintenance and technical support. 20%
•
Training. 10%
•
Installation and testing plans. 35%
Evaluation Step 3:
•
Price.
5) Bidders Qualifications
•
Bidder should have enough experience and certified technical staff to
do the installation and support.
•
Name, experience, certificates and CVs of the staff who will do the
installation and support should be included.
•
The bidder must nominate in his offer a certified
project manager
who will lead the company project team during the implementation of
the project according to PMI standard.
•
The bidder must nominate in his offer a direct vendor certified
engineer who will be the technical team leader of the company project
team.
•
References for similar project should also be included.
6) Training
a. Site Training:
•
The offer should include site training for the technical staff of the CIC.
•
Training must focus on the following:
o
Operation.
o
Problems and fault analysis.
o
Software installation and administration for the
associated solution.
o
Configuration.
o
Management.
b. Certified Training:
Offer must include a direct vendor certified training which should be held at a vendor
owned facilities.
Pricing of this training must be per trainee. The training has to meet the following
requirements:
1.
including original training kit and material
2.
Offered by a vendor certified instructor.
3.
the offered training must cover all expenses of the travelling costs including
and not limited to travel tickets, accommodation, transportation and living
costs.
4.
Training dates must be listed in the offer.
7) Implementation, Installation and Testing Plan
•
The bidders must provide an implementation/installation plan
developed according to PMI standard for project management. It
must have milestones clear timetable.
•
Project schedule must take into consideration the work
environment of JUST including the periods during which network
and service interruption is not possible. These periods include but
not limited to: students registration period, online exams period,
and ordinary working hours.
•
All hardware and software components must be individually tested as
well as the whole solution must be tested entirely.
•
The successful bidder must develop reports for all serial numbers of all
awarded and delivered devices and to document devices configuration.
These reports must be submitted before the final acceptance of the
project.
8) Warrantee and maintenance
•
All devices, hardware and software components should be warranted
for three years starting from the date of acceptance.
•
Maintenance offer should include a maintenance contract with detailed
terms for technical support, response time and spare parts needed.
•
Direct support with the vendor is required as part of this solution.
•
Offer must include a clear way and contacts information that JUST
technical team can use in case of problems.
•
Offer of warrantee service must be clear and bidder must show his
commitment for doing the following:
o
Response time for problem call.
o
Response time for problem solving.
o
Response time for software/configuration support call.
o
Response time for solving software/configuration
support call.
o
Response time for (hardware/software) failure.
o
Actions that will be taken during (hardware / software)
failure.
9) Technical Specifications
The following specs are the minimum requirements, bidders who offer enhanced
specs with competitive prices will have advantage.
•
Very Important
The following mentioned Items & Quantities are JUST expectation of basic needs
to run the setup
o
If other items (Software/Hardware) are needed to make the
setup functional bidders must quote for them in their offers. If
any Item needed during the installation and was not stated in
the offer; then it is the bidder’s responsibility to provide it at
no cost.
o
It is the bidder responsibility to make sure that the requested
solution are compatible with each other and compatible with
the existing infrastructure; if the bidder found anything wrong
he has to highlight that in his offer and he has to offer correct
and better alternatives than what are required by this RFP.
o
Bidders are urged to quote for all options and; although they may not
be purchased at this phase it will give clear vision of future expansions.
o
The Tender will be awarded as separate lots, so each part of the
tender will be considered as a separate lot.
o
JUST has the right of excluding items or any parts when
awarding this tender, in order not to exceed the available
budget.
PART I
This part consists of three major items
Item 1: Storage Area Network - SAN Storage.
1.1.
The offered SAN Storage must have at least the following features and
specifications while assuring the following points:
♦ Performance ♦ Latest Technology ♦ Management ♦ Security ♦ Capacity ♦ Scalability ♦ Ease of Use ♦ High Availability
♦ Interoperability with existing setup
1.2.
Standard High Availability Features:
- Must be the latest model/generation and not end of technology or end of life.
- High Availability features:
o 100% fully redundant hot swap components with No Single Point of Failure
o Five 9’s availability (provide report)
o Storage with 64-bit OS.
o Redundant Hot swap Controllers.
o Redundant Hot swap Power supplies and cooling fans.
o Redundant Hot Swap Hard Disk Drives
o Online (Non-disruptive) Software upgrade.
o Online (Non-disruptive) Hardware Changes.
o Mirrored Cache
o Redundant Data Paths.
o Storage system shall Support call home service functionality as well as remote diagnostic capability
o Inbox upgrade to higher models within the family with data in place.(Zero Data Loss)
1.3.
Capacity & drive technology:
Bidders must
quote for all options (1,2&3)
and; although they may not
be purchased at this phase it will give clear vision of future expansions
Option 1:
- 20TB total of usable capacity distributed as follows:
o 15.5 TB usable capacity using 75 x 300GB 15K RPM FC HDD with RAID5 (4+1)
o 1 TB usable capacity using Flash Drives/SDD/EFD, 5 x 200GB RAID 0
o 3.5 TB usable capacity using, 5 x 1TB 7200 RPM SATA HDD with RAID5 (4+1)
- Hot Spare Drives as follows:
o 3 x 300GB 15K RPM FC HDD
o 1 x 1TBGB 7200 RPM SATA HDD
o 1 x 200GB Flash Drive/SDD/EFD
Option 2:
- 30TB total of usable capacity distributed as follows:
o 25.5 TB usable capacity using 80 x 450GB 15K RPM FC HDD with RAID5 (4+1)
o 1 TB usable capacity using Flash Drives/SDD/EFD, 5 x 200GB RAID 0
o 3.5 TB usable capacity using, 5 x 1TB 7200 RPM SATA HDD with RAID5 (4+1)
- Hot Spare Drives as follows:
o 3 x 450GB 15K RPM FC HDD
o 1 x 1TBGB 7200 RPM SATA HDD
o 1 x 200GB Flash Drive/SDD/EFD
Option 3:
- 50TB total of usable capacity distributed as follows:
o 38.5 TB usable capacity using 85 x 600GB 15K RPM FC HDD with RAID5 (4+1)
o 1 TB usable capacity using Flash Drives/SDD/EFD, 5 x 200GB RAID 0
o 11 TB usable capacity using, 15 x 1TB 7200 RPM SATA HDD with RAID5 (4+1)
- Hot Spare Drives as follows:
o 4 x 600GB 15K RPM FC HDD
o 1 x 1TBGB 7200 RPM SATA HDD
- The ability to mix different drive technologies (SATA, FC & Flash Drives)
- Supports the following HDD:
o FC Drives: 146GB 15K, 300GB 15K, 450GB 10K & 15K, 600GB 10K & 15K.
o Flash Drives: 73GB, 200GB & 400GB.
o SATA Drives: 1TB 5.4K & 7.2K, 2TB 5.4K & 7.2K.
- Must support the following RAID levels: RAID (0, 1, 1+0, 3, 5, and 6) with the ability of mixing RAID levels.
- Storage shall be able to migrate data from one RAID type or set of drives to another without impacting applications within the same system.. Vendor shall include any software needed to achieve this functionality.
- Expandable to at least 120TB
1.4.
Drive Enclosure:
- Drive Enclosures: must accommodate min 14 disk drives per enclosure, offered configuration with min 5 enclosures, upgradable to min 8 enclosures.
1.5.
Connectivity:
- Modular and flexible connectivity design, ready with built in :
o 4 x 8Gb FC Ports.
o 4 x 1Gb iSCSI Ports
- Support the following in box online port expansion:
o Up to 4 x 10Gb iSCSI
o Up to 12 x 8Gb FC
- The ability to mix 8Gb FC, 4Gb FC, 1Gb iSCSI and 10Gb iSCSI in the same time.
- Online ports expansion, and the ability to integrate future technologies when released.
1.6.
Controllers & Cache:
- Redundant Controllers with 6GB mirrored cache per controller pair.
1.7.
Management & security:
- Storage system shall have Virtualization aware Storage-based Management software with unlimited capacity, accessible via web-browser. Administrator can create host-to-array Communication Bridge and script/automate common storage management tasks.
- Storage system management shall have Software Security via SSL, user identification and Access Control.
- Storage shall support over provisioning applications in order to reduce physical storage capacity requirements. Vendor should include all software and licenses to support it.
- Intelligent high performance multi path management and utilization software supporting Hosts connected to SAN (to be offered)
- Storage system shall support both “Pointer-Based Snapshot” and “Full-Volumes” copies (clones). (Please specify the number of snapshots and clones that can be taken for a single LUN).
- Snaps & Clones with the ability of integrating this feature with Virtual provisioning (to be offered)
- Fully automated in-box LUN movement between storage tiers. (Optional).
- Storage system shall have the ability to expand an existing LUN online through striping or concatenation, this shall increase performance capabilities by allowing volume to span a large number of drives and enable better capacity utilization by non-disruptively expanding capacity anywhere in the array. Vendor shall include any software needed to achieve this functionality
- Storage system shall support optimize performance based on policy management:
o Set performance goals for critical applications.
o Set limits on lower priority applications.
o Schedule policies to run at different intervals.
- Storage system Shall have Heterogeneous host support and array based LUN masking including ESX, W2K, Win2003,Win2008, HP UX, Sun Solaris, IBM AIX, and Linux (Vendor shall provide guaranteed interoperability support matrix).
Item
2
:
Storage Area Network Switches - SAN Switches.
Two SAN Switches with the following specifications and features:
- 32 x 8Gbps per switch, fully populated Ports with OM3 LC/LC 10m cables.
- Supports up to 40 ports per switch.
- Support 1, 2 4 and 8Gb/s FC speed
- Capability of frame based trunking across ISL for optimal performance
- Capability to support QoS to prioritize traffic on ISL
- Full fabric architecture with 239 switches maximum
- Capability to report most important traffic flows in the fabric (Top Talkers feature)
- Compatibility with 1Gbps and 2Gbps products
- No oversubscription at 8Gbps speed
- Aggregate bandwidth: 320 Gbps
- Power consumption is below 0.5 watt per Gb/s of data rate.
- Support of DHCP for IP address management allocation
- Availability of a USB port for maintenance operations
- Support of long distance ISL over more than 500 Km
- Port on demand upgrade capability starting from 8 ports to 24 ports
- Dual, hot-swappable redundant power supplies with integrated system cooling fans
Item 3: Rack Cabinet.
PART 2
Backup solution
−
Fast Inline Deduplication — the most efficient and economic method of deduplication, it significantly reduces the raw disk capacity needed in the system since onlydeduplicated data Is written to disk.
−
10-30x average data reduction−
Fast Time to Disaster Recovery Readiness — as part of the inline deduplication process, the system does not need to wait to absorb the entire data set before it can begin replicating to the remote site. Data is available for recovery at a DR site faster than with other deduplication products or by physically transporting tapes on trucks.−
Should Support leading backup and archive applications from EMC, HP, Symantec, IBM, Microsoft, CommVault, BakBone, CA, Atempo and others.−
Should Support leading enterprise applications including Oracle, SAP, DB2, SQL, Exchange, VMware, and SharePoint−
Simultaneous use of VTL, NAS and Symantec OpenStorage−
Multi-site, Cost-Efficient Disaster Recovery — delivers up to 99% bandwidth reduction, provides flexible replication topologies, multi-site tape consolidation and replication from up to180 remote sites (2,880 for DDX).−
Ultra-safe Storage for Reliable Recovery — Should have a Data Invulnerability Architecture which provides continuous recovery verification, fault detection and healing plus dual-disk parity RAID-6.−
Operational Simplicity — Should lower administrative costs, provide power, cooling and space efficiencies for environmentally friendly operations, reduces hardware footprints and supports any combination of backup and archive applications in a single system.PART 3
Remote replication.
Replication will be IP based through the available link between main site in JUST
university and its DR site in Irbid, the link is routed through Amman. The offered
solution should be:
3.1 An enterprise-class remote replication solution that delivers any-point-in-time
recovery with complete protection from site disasters.
3.2 Dynamically switches between synchronous and asynchronous replication
based on policy for performance and latency.
3.3
Enterprise performance, scalability, and granular recovery combine to
guarantee data consistency with recovery that takes seconds or minutes
instead of hours or days.
3.4
Transmits only changed blocks across the WAN
3.5
Supports target site processing for DR testing
3.6
Native supports of replication for consistency groups
3.7
Support integration with VMWare SRM
3.8
Supports integration with Microsoft VSS and VDI APIs for application
quiescence
Compliance Sheets
The bidder must fill the following compliance sheets
Sheet No.1
SAN Storage Features Compliance Sheet:
Requirements Compliance
(Yes/No) Technology
Must be able to support Flash Drives to maximize the
performance by expanding available storage tiers within the box and reduce power consumption
Must be able to over-provision applications in order to reduce physical storage capacity requirements therefore reduce cost while improving manageability
Environmental
Must be able to support low-power or green high-capacity disk Must have ability to power disk drives down when not in use to minimize power consumption for long term data retention needs such as backup, archiving and large data set analysis
Must provide compliance with standards for harsh environments
and environmental safety, the system must be certified to NEBS Level 3 and ETSI for demanding environments.
Qualifications include:
• Extreme high and low temperatures
• Operation in humid and damp environments
• Functionality at a very high or low altitudes
• Ability to withstand high forces of shock and vibration
Additional qualifications address environmental safety: • Reduced risk of fire hazard
• Electromagnetic compatibility
• Minimize radiated emissions and impact to adjacent environment, resistance to lightning and power faults, and minimal acoustic noise
Management
Must be able to migrate data from one RAID type or set of drives to another without impacting applications within the same system. Virtual LUN and Virtual Provisioning technologies to provide Transparent In-Box Data Mobility
Must provide automated analysis of data activity as well as automated migration of data between storage tiers to achieve improved performance and TCO
Must provide active system management and user-directed control of system resources
Must provide automatic monitoring of disk drive health and initiate a proactive background drive rebuild on failing drives Must have built-in support for Concurrent Local and Remote
Replication
Security
Must provide multiple levels of access control including role-based security and auditing capability
Capacity
Must be able to scale well over 1 Petabyte to meet archiving and B2D requirements in a single system
Scalability
Must be able to support all on-line data storage tiers in order to maximize both system performance and capacity scalability Must be able to provide additional connectivity to meet existing or future needs for front end port counts and future technologies
High Availability
Must provide
five 9s availability
(99.999%)
(Report to be provided)
Must keep write
caches persistent
during fault
conditions to prevent data loss
Investment Protection
Must provide
upgrade path
to larger or future array
controller and software technology while maintaining
our existing investment
Sheet No.2
Backup Software Features Compliance Sheet:
Requirements Compliance (Yes/No)
Must enable client-side (source-based) deduplication for
file systems and applications.
Must provide efficient de-duplication ratios beyond
single instance storage.
Must enable deduplication and traditional backup from a
single software agent and/or module footprint.
Must enable day-to-day control, scheduling and
management of all backup operations including dedupe
and non-dedupe via a single user interface.
Must enable scalability through the addition of secondary
media servers / nodes under control of a central backup
server.
Tapes must be self-describing to ensure data can be
recovered even in the case of loss of central indexes.
Must support the ability to multiplex data to tape to
ensure tape drives are used to maximum efficiency.
Must support usage of tape drives and mixing of data
from both NDMP and non-NDMP data.
Must support and integrate with the Disk Library.
Must enable support for snapshot management with
coordinated application protection on storage platforms
Must enable support for snapshot management with
coordinated application protection on storage platforms
Must support backup and recovery coordination with
future Continuous Data Protection and Continuous
Remote Replication
Must support for off-host proxy-based backup including
network and LAN-free with block-level backup and
restore of unlike operating systems.
Must support backup / recovery of raw SCSI volumes on
Symmetrix.
Must support backup / recovery with cloud based
“storage as a service” for easy offsite data protection.
Must provide centralized, web-based administration with
a single view of all backup servers within the enterprise.
Must provide built-in reporting.
Must support wizard-driven configuration and
modifications for backups
Must enable 256-bit AES encryption on the backup
client.
Must provide broad support for hot application backups
Must provide coordinated Disaster Recovery with the
SharePoint Volume Shadow Copy Service (VSS) Writer
Must provide selective granular backup and recovery for
SharePoint
Must provide source-based deduplication for all major
business applications
Must feature broad operating system support for backup
server, media server and client.
Must deliver efficient, profile-based bare metal server
recovery without addition of a separate client installation.
Must support dissimilar system hardware restore on
multiple platforms
Must support backup / recovery for VMware in the
Guest, at the Console level and with VMware
Consolidated Backup with both traditional and source
deduplication backup from the same solution.
Must support VCB-based off-host backup for VMware
without the need for scripting.
Must support backup and recovery for Microsoft
Hyper-V using Hyper-VSS at the Parent Partition to protect both the
Parent and Child.
Must support backup and recovery with VSS for
applications running within a Microsoft Hyper-V Child
Partition.
Must support proxy-based off-host backup workflows –
including LAN-free for virtual servers.
Sheet No.3
Backup VTL Features Compliance Sheet:
Requirements Compliance (Yes/No)
System must be capable of ingesting, deduplicating and compressing data before it is written to disk. This requirement is in place to ensure deduplication of data occurs in-line at the point of data ingest, and not in a post processing manner (where data is first written to disk, then deduplicated). This process must also take place on the disk backup target, and not on the client being backed up. This capability is required to ensure efficient use of usable disk space, minimize compute components associated with the solution, maintain solution simplicity and have architecture in place for WAN based DR with minimal data movement latency.
The inline deduplication should be based on CPU and not on the disk capacity at all.
All the processing should be done by the CPU
System must use variable length segments for deduplication How long will it take from initiation of backup of a 5000GB database through storage, dedupe, and replication over T3? System should offer RAID-6 for double-disk failure
protection?
The system should be capable of delivering OST capability. Deliver an installation checklist. Can you have backups started within the 2nd hour of implementation?
Can you do NFS, CIFS, NDMP, and VTL, and NAS archive storage at the same time in the same box?
Can you be an NDMP initiator and target for NAS filers? What is your NFS average throughput performance? What backup vendors and releases are supported and tested? Deliver your support matrix document.
When does replication start? Does it start within the first few minutes of the backup job? Explain?
How many disks or racks will it take for our data set with 3 month retention? (future growth considerations)
Capability to present as an NFS/CIFS network share. System must also have the capability to present multiple VTL’s on a single FC port..
Capability of presenting all physical disk as one partition and one resulting mount point for backup data.
Algorithms used in deduplication process must have coupling and resulting access to RAID6 parity to ensure data
presented to the system is preserved/protected when written to disk.
System must have RAID6 (with at least 1 hot spare per shelf of disk drives) and N+1 Power Supplies and Fans. All of these components must be hot-swappable and not require downtime if service on one of them is required. The system must also have battery backed-up NVRAM.
When a second system is deployed and available over IP connectivity, the systems must be capable of communicating and transferring only the deduplicated, unique bits. This replication between systems must be uni- or bi-directional, and there must be the capability to designate which data is/isn't replicated. The capability to throttle bandwidth between the two systems must also be available. The systems must be capable of initiating data replication while the data backup process is running (not after the backup process has been completed). Assuming no network limitations and available system resources, replication of data should complete within 30 minutes of the data backup procedure.
Can the system be used as a destination for archive storage?
