welcome NORTH AKRON SAVINGS
BANK CUSTOMERS
welcome TO PEOPLES BANK!
Remember why you chose a community bank? Chances are you wanted to have your financial services institution know you, know your particular financial situation, and structure financial solutions to meet your needs. We can do that. At Peoples Bank, you’ll get all the personalized service you expect from a community bank WITH a complete array of conveniences, products and services—all delivered with deep financial expertise. As a community bank, we know that strong communities provide strong opportunities—for residents and businesses. That’s why annually, Peoples supports hundreds of causes, from social services to the fine arts, that help foster excellence in the communities we serve.
Who we are…
Peoples Bank is a stable financial institution with $2.4 billion in assets. Peoples Bank has more than 110 years serving customers in Ohio, West Virginia and Kentucky. We have a long tradition and significant reputation for building strong relationships with our customers and the communities in which we do business. We work to provide just the right products and services so that our customers—and their communities—can thrive.
…And what we believe in
Our brand promise says it all: We will work side by side to overcome challenges and seize opportunities. We listen and work with you.
Together we will build and execute thoughtful plans and actions, blending our experience and expertise, to move you toward your goals.
Our core difference is providing you peace of mind, confidence and clarity in your financial life. Working Together. Building Success.
®Photo courtesy of Karin Warner Photography
GENERAL INFORMATION ...1
PERSONAL ACCOUNTS Checking Accounts & Debit Cards ...2
Overdraft Protection & Overdraft Privilege
SM...5
Savings & Money Market Accounts ...6
CDs & IRAs ...8
Mortgages, Home Equity & Installment Loans ...9
Personal Banking Conveniences ...10
• Credit Cards • ATMs • Safe Deposit Boxes • Telephone Banking • Online Banking & Bill Pay • Mobile Banking Personal Banking Products & Services ...12
BUSINESS ACCOUNTS Checking Accounts & Debit Cards ...13
Savings & Money Market Accounts ...16
CDs ...17
Loans ...18
Business Account Conveniences ...19
• Credit Cards • Telephone Banking • Business Online Banking & Bill Pay • Mobile Banking • Lockbox • Remote Deposit Capture • Wire Transfers • Merchant Services Business Banking Products & Services ...21
ACCOUNT DETAILS & DISCLOSURES Electronic Fund Transfers ...23
Overdraft Privilege
SM...25
Schedule of Fees ...26
Regulation CC Initial Disclosure ...27
Consumer Deposit Account Agreement ...28
OFFICE LOCATIONS ...33
TABLE OF CONTENTS
Q. When will I officially become a Peoples Bank Customer?
A. Your North Akron Savings Bank accounts will be electronically converted to Peoples Bank accounts following the close of business on Friday, October 24, 2014. The first day of business with Peoples Bank will be Saturday, October 25, 2014.
Q. Which offices will be open during the conversion?
A. All North Akron Savings Bank offices will be open for normal business hours during the conversion. These include:
• 158 E Cuyahoga Falls Ave., Akron, Ohio • 1871 State Road, Cuyahoga Falls, Ohio
• 34 S Main Street, Munroe Falls, Ohio • 3340 Greenwich Road, Norton, Ohio
Q. Will the branch hours change?
A. No. The branch opening and closing hours will remain the same. You can reference all branch locations on pages 33-34.
Q. Is there anything I need to do right now?
A. Not just yet. For now, keep banking as usual with North Akron Savings Bank. Your accounts will automatically be converted to Peoples Bank accounts. But in the next few weeks there may be items that will need your attention to ensure the smoothest possible transition. Simply look for the items marked throughout this guide and follow the steps accordingly.
For detailed information on account changes, including new features and benefits, please read the information in this Welcome Guide. If you have any questions, please contact your local North Akron Savings Bank office or call the Peoples Bank Customer Care Department at 1.800.374.6123.
GENERAL INFORMATION
1
personal CHECKING ACCOUNTS & DEBIT CARDS
Q. Will my checking account number change?
A. No. Account numbers will remain the same.
Q. Will I need to order new checks?
A. No. You can continue to use your North Akron Savings Bank checks as usual. At the time of conversion, North Akron Savings Bank checks will automatically be routed to Peoples Bank and processed through our system. If you would like to order new Peoples Bank checks, please see a Customer Service Representative after the conversion or call 1.800.374.6123. If you choose to buy your checks, deposit slips or other supplies from a third party, please see a Customer Service Representative for proper specifications.
Q. If I write a check before the conversion and it doesn’t clear until after the conversion, will it be paid?
A. Yes. All North Akron Savings Bank checks will automatically be sent to Peoples Bank. If the funds are available in your checking account, the checks will be paid.
Q. Will I need a new debit card?
A. Yes. Beginning the week of October 20, 2014, customers who currently have a North Akron Savings Bank debit card will start receiving their new Peoples Bank debit card. You will receive a new card with a new card number and your PIN in separate mailers. (Your PIN mailer may arrive before your card mailer). You can activate and begin using your new Peoples Bank debit card on October 24, 2014. After activation, you can change your PIN by using any Peoples Bank ATM or by calling 1.800.374.6123.
Q. If I have multiple North Akron Savings Bank accounts with debit cards, how can I tell to which account the debit cards belong?
A. You may perform a balance inquiry at any Peoples Bank ATM and the last four digits of the account number will show on your ATM receipt.
2
Q. Will I need to set up recurring payments on my debit card?
A. Yes. If you have recurring payments set up on your North Akron Savings Bank debit card, you will need to contact those companies and provide your new Peoples Bank debit card information.
Q. When can I begin using Peoples Bank ATMs surcharge-free?
A. You can begin using your new Peoples Bank debit card at ATMs owned by Peoples Bank surcharge-free on October 24, 2014. Peoples Bank will charge a $1.00 fee for each ATM transaction at non-Peoples Bank ATMs in addition to any surcharge fee the ATM owner may impose. ATM locations are noted in the directory included in this Welcome Guide and also online at peoplesbancorp.com.
Q. When I reorder checks or deposit slips, do I use the form that came with my North Akron Savings Bank checks?
A. No. When new checks or deposit slips are ordered, it is imperative that you include your account number and your new Peoples Bank routing number. If you have any questions, please see a Customer Service Representative after your conversion or call 1.800.374.6123. If you choose to buy your checks, deposit slips or other supplies from a third party, please see a Customer Service Representative for proper specifications.
Q. Will I need to change my direct deposit or direct payments?
A. No. If you receive Social Security, payroll or other Automated Clearing House (ACH) direct deposits into your checking account, you will not notice any disruption of service. Starting October 27, 2014, your direct deposits will automatically be deposited into your Peoples Bank account as scheduled.
Likewise, if you have insurance or other payments automatically withdrawn from your North Akron Savings Bank accounts, this service will continue as usual.
Q. Will I receive my checking account statement at the same time of the month as in the past?
A. Your last North Akron Savings Bank statement will be generated on October 24, 2014. Thereafter, you will receive your Peoples Bank statement on the day of the month in which you opened your account with North Akron Savings Bank.
Q. Will Peoples Bank deposits be FDIC insured after conversion?
A. Yes. Peoples Bank is an FDIC-insured institution, and depositors are insured up to the limits allowed by law. If you have Peoples Bank and North Akron Savings Bank deposits, which combined are over the FDIC insurance limits, your deposits will continue to be separately insured for six months after conversion. The grace period will allow you the opportunity to restructure as necessary.
3
North Akron Savings Bank Benefit and Interest
Bearing Checking will become North Akron Savings Bank
Platinum Checking will become
North Akron Savings Bank Nest Egg Checking
will become
peoples bank PERSONAL CHECKING CHOICES
1Earn $0.25 every time you use your Peoples Bank® debit card for purchases of $10 or more. ATM transactions do not apply. 2Peoples Bank will waive its standard foreign ATM charge and reimburse up to $20 worth of foreign ATM surcharges monthly. Refunds limited to foreign ATM withdrawal fees only. 3Standard rates and fees may apply from your wireless carrier. 4Limited to 50 free basic checks for lifetime of account. Excludes shipping and handling. 5Fees may reduce earnings. 6Limited to two boxes of basic checks per year.
Excludes shipping and handling. 7Peoples Performance checking has a $15 monthly service fee if the account balance falls below $1,000. 8Services offered through Member Headquarters Association, LLC. 9The Peoples Checking $5 monthly service charge is waived with direct deposit or five debit card transactions (ATM transactions excluded). 10Up to $5 iTunes purchases reimbursed per month with 15 debit card transactions (ATM transactions excluded). 11The Peoples Student Checking $5 monthly service charge to be waived when you sign up for e-statements within 30 days of account opening. 12Refunds limited to ATM withdrawal fees.
Checking Benefits
$6 Free
7when balance stays above $1,000;
otherwise $15
Free
9with Direct Deposit or five debit card purchases;
otherwise $5
Free
11when you sign up for e-statements;
otherwise $5
Free Peoples Power
Checking
Earns as You Swipe
No ATM Fees Nationwide No Minimum Balance
Free Checks
ID ProtectALL
8iTunes Rewards
10Monthly Fee Free Mobile Deposit
3Free Online Banking, Bill Pay & Financeworks
™Earns Interest
5Peoples Performance
Checking
Peoples Prime
Checking Peoples
Checking Peoples Student Checking
4
2
4 6 6
12
earn $0.25 with each
debit card transaction
1Q. Does Peoples Bank offer overdraft protection?
A. Yes. Peoples Bank offers an optional overdraft protection service. We can connect a secondary account (savings or another checking account) to your primary checking account. Through overdraft protection, funds will be transferred from your secondary account in $50 increments for a fee*
when an overdraft occurs. If you currently have overdraft protection with North Akron Savings Bank, enrollment in overdraft protection with Peoples Bank is automatic.
Q. How does Overdraft Privilege
SMwork?
A. Rather than returning your bounced check or other overdraft item to the business or person it was issued, Peoples Bank will consider paying your overdraft items up to a predetermined limit for only the cost of our normal overdraft fee. As long as you promptly bring your account back to a positive balance and don’t exceed your Overdraft Privilege
SMlimit, we will keep doing so, sparing you the expense and hassle of additional merchant fees.
Q. How do customers sign up for overdraft protection service or the Overdraft Privilege
SMservice?
A. To see if your account qualifies or for more details, ask any Peoples Bank associate or call 1.800.374.6123.
OVERDRAFT PROTECTION SERVICES & OVERDRAFT PRIVILEGE SM
* See fee schedule on page 26.
5
personal SAVINGS & MONEY MARKET ACCOUNTS
Q. Will my savings account number change?
A. No. Account numbers will remain the same.
Q. Can I order deposit slips for my savings or money market?
A. Yes. If you have any questions, please see a Customer Service Representative after the conversion or call 1.800.374.6123. If you choose to buy your checks, deposit slips or other supplies from a third party, please see a Customer Service Representative for proper specifications.
Q. Will I receive my savings account statements at the same time of the month as in the past?
A. Your last North Akron Savings Bank statement will be generated on October 24, 2014. Thereafter, you will receive your Peoples Bank statement on a quarterly basis or monthly basis if you combine this statement with a checking account statement.
Q. How will my North Akron Savings Bank Passbook Savings or Statement Savings account be affected?
A. Your North Akron Savings Bank Passbook Savings and Statement Savings will become a Peoples Statement Savings Account. This account is perfect for savers looking for a smart way to accumulate cash. Your passbook will no longer be validated; we will provide you receipts after each transaction and routine bank statements are generated for your convenience. Combined statements are also available.
Account Fees: There is no monthly fee if the required daily balance is at least $200.00. If the balance falls below $200.00, a $2.00 monthly maintenance fee will be charged. A $10.00 fee will be charged if telephone transfers, checks, and preauthorized debits exceed the six permitted each month.
Rate Information: This account is an interest-bearing account. If the average daily balance is over $100.00, the interest rate paid on the entire balance in the account will be 0.05% with an annual percentage yield of 0.05%*. The interest rate and annual percentage yield may change AT ANY TIME.
Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (ie. checks). Interest will be compounded quarterly and will be credited to the account quarterly. If the account is closed before interest is credited, you will not receive the accrued interest.
Balance Information: You must maintain a minimum balance of $100.00 in the account each day to obtain the disclosed annual percentage yield.
*The annual percentage yield is accurate as of September 11, 2014 and is subject to change without notice.
6
Q. How will my North Akron Savings Bank Christmas Club Account be affected?
A. Your North Akron Savings Bank Christmas Club Account will become an interest bearing Peoples Bank Christmas Club Account. Your last North Akron Savings Bank Christmas Club Account disbursement will be on October 18, 2014. After conversion, your Peoples Bank Christmas Club Account funds will disburse each year on the last Friday in September. Automatic payments may be set up. If a withdrawal is made prior to the scheduled funds disbursement date, accrued interest will be forfeited.
Account Fees: Your Christmas Club account will remain the same until the payout date of October 18, 2014. At that time it will become the Peoples Bank Christmas Club account. There is no monthly fee on Christmas Club accounts. Automatic payments may be set up. If a withdrawal is made prior to the payout date, accrued interest will be forfeited, a $25 fee will be assessed and the account will be closed.
Rate Information: This account is a variable interest rate product.
Q. How will my North Akron Savings Bank Learn to Earn Savings Account be affected?
A. Your North Akron Savings Bank Learn to Earn Savings Account will become a Young Peoples Bank Savings Account. This interest bearing account gives young people the opportunity to take a step towards adult responsibility to open and maintain a savings account.
Q. How will my Money Market account be affected?
A. If you have a North Akron Savings Bank Money Market Account, it will become a Peoples Freedom Money Market. This account is an interest-bearing personal account for customers who occasionally need to write checks for amounts greater than one would normally maintain in a regular checking account.
Account Fees: There is no monthly fee if the average daily balance is at least $10,000.00. If the average daily balance falls below $10,000.00, a $10.00 monthly maintenance fee will be charged. A $10.00 fee will be charged if telephone transfers, checks, and preauthorized debits exceed the six permitted each month. If your average daily balance falls below $100.00 and you receive ACH (Automated Clearing House) credits, you will be charged a fee of $0.50 per ACH item.
Rate Information: This account is an interest-bearing account. If the average daily balance is less than $9,999.00, the interest rate paid on the entire balance in the account will be 0.07% with an annual percentage yield of 0.07%*. If the average daily balance is more than $10,000.00, but less than
$49,999.00, the interest rate paid on the entire balance in the account will be 0.07% with an annual percentage yield of 0.07%*. If the average daily balance is more than $50,000.00, but less than $99,999.00, the interest rate paid on the entire balance in the account will be 0.16% with an annual percentage yield of 0.16%*. If the average daily balance is more than $100,000.00, but less than $249,999.00, the interest rate paid on the entire balance in the account will be 0.16% with an annual percentage yield of 0.16%*. If the average daily balance is more than $250,000.00, but less than $499,999.00, the interest rate paid on the entire balance in the account will be 0.16% with an annual percentage yield of 0.16%*. If the average daily balance is over $500,000.00, the interest rate paid on the entire balance in the account will be 0.16% with an annual percentage yield of 0.16%*.
Balance Information: You must maintain a minimum balance of $100.00 in the account each day to obtain the disclosed annual percentage yield.
*The annual percentage yield is accurate as of September 11, 2014 and is subject to change without notice.
7
personal CDs & IRAs
Q. Will my Certificate of Deposit (CD) or IRA account number change?
A. No. Account numbers will remain the same.
Q. Will the rate or terms on my CD change?
A. Peoples Bank will honor all current CD rates and terms until maturity.
Q. What will happen to my IRA?
A. Individual Retirement Accounts (IRAs) consisting solely of FDIC-insured deposit products will be converted to a Peoples Bank IRA.
Q. Will my CD(s) or IRA(s) automatically renew once they reach maturity?
A. No. Upon maturity, your CD(s) and/or IRA(s) will not automatically renew. No interest will be earned on the principal or interest portion of the account balance once the CD matures. A maturity notice will be mailed 30 days prior to the maturity date. The interest method will remain as is. If you have a Peoples checking account, your monthly combined statement will list all of your CDs, interest payments and IRAs, if you so desire. It is necessary to contact a Peoples Bank associate in order to set up your accounts on a combined statement.
8
personal MORTGAGES, HOME EQUITY
& INSTALLMENT LOANS
Q. Will my loan account number change?
A. No. Account numbers will remain the same.
Q. Will my rates change?
A. No. The rate you currently pay on your loan or mortgage will be honored by Peoples Bank and guaranteed through the terms of the agreement. After those terms have expired, you may apply for a similar Peoples Bank product.
Q. Will there be a change in how I make my loan payments?
A. Your loan payment amount, due date and payment process will remain the same; however, starting October 25, 2014, loan payments should be made payable to Peoples Bank.
Q. I have my loan payment automatically deducted from my North Akron Savings Bank checking account. Will this service continue?
A. Yes. The date the loan payment is deducted will remain the same, as will the terms and conditions of your loan.
9
personal BANKING CONVENIENCES
CREDIT CARDS
Q. Will I need to do anything with my current credit card?
A. No. You can continue to use your current credit card and make payments the same way you have in the past.
Q. Are credit cards available through Peoples Bank?
A. Yes. Peoples Bank offers a variety of credit cards that can meet your needs and lifestyle, many with unique rewards and special benefits. It won’t take long to find the one that’s right for you.
• VISA
®Signature Bonus Rewards Card
Get a 25% bonus on all points earned every month - automatically. There’s nothing to sign up for and no caps or limits on the points you can earn.
Choose to redeem your points for cash back, merchandise, travel and gift cards from popular retailers.
• VISA
®Platinum Card
Enjoy the everyday convenience of a non-rewards card while saving on interest and paying down your other credit card balances faster.
• College Rewards VISA
®Card
If you’re a college student with limited credit history, here’s a card that will potentially help you take a giant step into responsible credit use. The College Rewards VISA
®Card allows you to establish a credit history while earning valuable rewards.
• Secured VISA
®Card
If you need to improve or re-establish your credit history, here’s a great way to begin that process. With the Secured VISA
®Card, you establish a savings account that is pledged as security for your credit card account. You’ll enjoy the convenience of credit including the option to carry a balance while earning interest on your savings account.
ATMs
Q. When can I begin using Peoples Bank ATMs surcharge-free?
A. You can begin using your new Peoples Bank debit card at ATMs owned by Peoples Bank surcharge-free on October 24, 2014. Peoples Bank will charge a $1.00 fee for each ATM transaction at non-Peoples Bank ATMs in addition to any surcharge fee the ATM owner may impose. ATM locations are noted in the directory included in this Welcome Guide and also online at peoplesbancorp.com.
Surcharge-free access to the Allpoint network will be discontinued, however the Peoples Power Checking account offers no ATM fees nationwide.
110
1Peoples Bank will waive its standard foreign ATM charge and reimburse up to $20 worth of foreign ATM surcharges monthly. Refunds limited to foreign ATM withdrawal fees only.Q. Will ATM access be available during the conversion weekend?
A. Yes. However, there may be minimal interruption at some ATMs. Visit www.peoplesbancorp.com for a list of all available Peoples Bank ATMs.
SAFE DEPOSIT BOXES
Q. What will happen to my safe deposit box?
A. If you currently have a safe deposit box, you can continue to use the same box with the same key without any interruption of service.
TELEPHONE BANKING
Q. Does Peoples Bank offer Telephone Banking?
A. Yes. You can access Peoples Bank Telephone Banking by calling
1.800.374.6123. With Telephone Banking, you can access account balance and transaction information, transfer funds, make loan payments, and place stop payments. This service is available 24 hours a day, seven days a week. You can begin accessing the system on October 27, 2014.
WIRE TRANSFERS
Q. Are wire transfers available at Peoples Bank?
A. Yes. Wire Transfers from Peoples Bank allow you to quickly transfer funds between your Peoples Bank account(s) and accounts at other financial institutions.
Wire Transfers can be used for domestic or international transactions in which no cash or check exchange is involved. Incoming Wire Transfers must be routed through the Peoples Bank routing number (044202505). For more information on Wire Transfers, visit your local office or call 1.800.374.6123.
PERSONAL ONLINE BANKING & BILL PAY
Q. Does Peoples Bank offer Online Banking?
A. Yes. Peoples Bank offers Online Banking for personal customers. With Online Banking, you can access account balance and transaction information, view check images, transfer funds, make loan payments, pay bills electronically, and more.
Q. What changes can I expect during the conversion process from
North Akron Savings Bank Online Banking to Peoples Bank Online Banking?
A. If you are currently utilizing Online Banking and Bill Pay services through North Akron Savings Bank, you may continue using this service through October 17, 2014. After this date, previously scheduled payments will be made, but no new payments may be scheduled. On October 27, 2014, customers may access Online Banking and Bill Pay through Peoples Bank’s website (peoplesbancorp.com). More information, including your new login credentials, will be provided prior to the conversion.
Q. Is there a fee to use Online Banking and Bill Pay?
A. No. There are no fees for personal Online Banking and Bill Pay services for Peoples Bank customers.
MOBILE BANKING
Q. Is Mobile Banking available?
A. Yes. Peoples Mobile allows you to access your personal Peoples Bank accounts anytime from your smart phone via your Web browser, by text messaging, or with the Peoples Bank iPad, iPhone or Android App
2. For more information on Peoples Mobile, visit peoplesbancorp.com, stop by your local office or call 1.800.374.6123.
11
BANKING CONVENIENCES
2There is no cost to download the Peoples Bank app, but standard rates and fees may apply from your wireless carrier. iPad and iPhone are service marks of Apple Inc. Android is a trademark of Google Inc.
personal BANKING PRODUCTS & SERVICES
DEPOSIT ACCOUNTS
• Checking • Savings
• Money Market Accounts • CDs & IRAs
• Health Savings Accounts • Student Accounts
LOAN TYPES
• Personal Loans • Auto Loans • Recreational Loans • Home Loans
• Home Equity Loans & Lines of Credit
CONVENIENCES
• Credit Cards • Debit Cards
• Prepaid Debit Cards & Gift Cards • ATMs
• Night Deposit • Safe Deposit Boxes • Telephone Banking • Online Banking & Bill Pay • Mobile & Text Banking • FinanceWorks
TM• E-Statements • Direct Deposit • Overdraft Protection • Overdraft Privilege
SM• ID Theft Protection • Purchase Rewards
INVESTMENTS 1
• Comprehensive Financial Planning • Investment Services
• Retirement Planning • Trust Services • Estate Planning
INSURANCE 2
• Home & Auto • Life & Health • Long-Term Care
1Securities offered through Raymond James Financial Services, Inc. Member FINRA/SIPC, an independent broker/dealer, and are Not Deposits, Not FDIC Insured or insured by any other government agency, Not Guaranteed by Peoples Bank, and are Subject to risk and may lose value. 1.877.376.7576. Peoples Bank, Trust & Investment Services and Peoples Insurance Agency, LLC are independent of RJFS. 2Insurance products are: NOT FDIC Insured • NOT GUARANTEED by Peoples Bank • NOT a deposit • NOT insured by a federal government agency • Subject to risk and may lose value.
12
business CHECKING ACCOUNTS
Q. Will my account number change?
A. No. Accounts numbers will remain the same.
Q. If I write a check before the conversion and it doesn’t clear until after the conversion, will it be paid?
A. Yes. All North Akron Savings Bank checks will automatically be sent to Peoples Bank. If the funds are available in your checking account, the checks will be paid.
Q. Will I need to order new checks?
A. No. You can continue to use your North Akron Savings Bank checks as usual. At the time of conversion, North Akron Savings Bank checks will automatically be routed to Peoples Bank and processed through our system. If you would like to order new Peoples Bank checks, please see a Customer Service Representative after the conversion or call the Peoples Bank Business Support Center at 1.800.374.6123, Option 6. If you choose to buy your checks, deposit slips or other supplies from a third party, please see a Customer Service Representative for proper specifications.
Q. When I want to reorder checks or deposit slips, do I use the form that came with my North Akron Savings Bank checks?
A. No. When new checks or deposit slips are ordered, it is imperative that you include your account number and the Peoples Bank routing number. If you have any questions, please see a Customer Service Representative after the conversion or call the Peoples Bank Business Support Center at 1.800.374.6123, Option 6. If you choose to buy your checks, deposit slips or other supplies from a third party, please see a Customer Service Representative for proper specifications.
13
Q. I currently order computer checks or One-Write checks through a check ordering service. Can I continue to do this?
A. Provided you use the Peoples Bank routing number and appropriate account information, you may continue to use these services. Please call the Peoples Bank Business Support Center at 1.800.374.6123, Option 6, or stop by any Peoples Bank location to be sure the company you use has the correct information for Peoples Bank checks.
Q. Will I need to change one-time or recurring incoming direct deposits or debit payments?
A. No. Peoples Bank will process all direct deposit and ACH payments to your Peoples Bank account. For more information, please contact your local North Akron Savings Bank office or call the Peoples Bank Business Support Center at 1.800.374.6123, Option 6.
Q. Will I need a new debit card?
A. Yes. Beginning the week of October 20, 2014, customers will start receiving their new Peoples Bank business debit cards. You will receive a new card with a new card number and your PIN in separate mailers. (Your PIN mailer may arrive before your card mailer). You can activate and begin using your new Peoples Bank debit card on October 24, 2014. After activation, you can change your PIN by using any Peoples Bank ATM or by calling 1.800.374.6123.
Q. When can I begin using Peoples Bank ATMs surcharge-free?
A. You can begin using your new Peoples Bank debit card at ATMs owned by Peoples Bank surcharge-free on October 24, 2014. Peoples Bank will charge a $1.00 fee for each ATM transaction at non-Peoples Bank ATMs in addition to any surcharge fee the ATM owner may impose. ATM locations are noted in the directory included in this Welcome Guide and also online at peoplesbancorp.com. Surcharge-free access to the Allpoint network will be discontinued, however the Peoples Power Checking account offers no ATM fees nationwide.
1Q. Will I receive my checking account statement at the same time of the month as in the past?
A. Your last North Akron Savings Bank statement will be generated on October 24, 2014. Thereafter, you will receive your Peoples Bank statement at the same time of the month as you have in the past.
Q. Will North Akron Savings Bank deposits be FDIC insured after the conversion?
A. Yes. Peoples Bank is an FDIC-insured institution and deposits are insured up to the limits allowed by law. If you have Peoples Bank and North Akron Savings Bank deposits, which combined are over the FDIC insurance limits, your deposits will continue to be separately insured for six months after conversion. The grace period will allow you the opportunity to restructure as necessary. For more information, please contact your local North Akron Savings Bank office or call the Peoples Bank Business Support Center at 1.800.374.6123, Option 6.
Q. How will my North Akron Savings Bank Community Interest IOLTA change?
A. Your North Akron Savings Bank Community Interest IOLTA will become a Peoples Bank IOLTA. However, all features of your account will remain the same. This interest bearing account is designed for attorneys and law firms. Interest is paid directly to the Legal Assistance Foundation. There are no monthly service fees on transactions in this account. Interest rates are variable.
Q. What happens with a deposit item that is returned?
A. All return deposit items will be charged back to the account in which it was originally deposited. The return item will be mailed to the account address at the time of the return, unless Peoples Bank is instructed otherwise.
14
1Peoples Bank will waive its standard foreign ATM charge and reimburse up to $20 worth of foreign ATM surcharges monthly. Refunds limited to foreign ATM withdrawal fees only.CHECKING ACCOUNTS
business
Peoples Community Checking Peoples Basic
Business Checking
Peoples Total
Business Checking Peoples Business
Interest Checking
1Checking
Benefits
Cost may be offset with balances
None None See a Business Banker None Nonprofit Organization
or Association
Prerequisites to use this Account
plus all modules
Free Business Online and Mobile Banking
None $0.25 per swipe None None None
Discounts for Debit Card Use
Free Free
when balance stays above $10,000, otherwise $15.00.
when balance stays Free
above $5,000, otherwise $10.00.
when balance stays above Free
$100 or when you sign up for e-Statements, otherwise $2.00.
$10/Month Monthly Fee
Remote Deposit Capture Available Free Debit Card
Dedicated Business Support Center Free Paper, E-Statements, or
Advanced E-Statements
North Akron Savings Bank
Business Checking will become
200 Free
transactions per month.
Each additional transaction will be $0.50.
200 Free
transactions per month.
Each additional transaction will be $0.35.
500 Free
transactions per month.
Each additional transaction will be $0.35.
500 Free
transactions per month.
Each additional transaction will be $0.35.
Credits – $0.25 Debits – $0.15 Deposited items drawn on
Peoples Bank – $0.07 Deposited items drawn on
other banks – $0.08 Transaction Fees*
*Transactions include any credit, debit or deposited item.
15
1Fees may reduce earnings.
Peoples Analyzed
Checking
business SAVINGS & MONEY MARKET ACCOUNTS
Q. How will my North Akron Savings Bank Business Statement Savings Account be affected?
A. If you have a North Akron Savings Bank Business Statement Savings Account, it will become a Peoples Business Savings Account.
Account Fees: There is no monthly fee if the required daily balance is at least $200.00. If the balance falls below $200.00, a $2.00 monthly maintenance fee will be charged. A $10.00 fee will be charged if telephone transfers, checks, and preauthorized debits exceed the six permitted each month. If this account is closed within 180 days of opening, then a $25.00 fee will be assessed.
Rate Information: This account is an interest-bearing account. If the average daily balance is greater than $100.00 and less than $24,999, the interest rate paid on the entire balance in the account will be 0.05% with an annual percentage yield of 0.05%*. If the average daily balance is greater than
$25,000.00 and less than $99,999, the interest rate paid on the entire balance in the account will be 0.05% with an annual percentage yield of 0.05%*. If the average daily balance is greater than $100,000.00 and less than $499,999, the interest rate paid on the entire balance in the account will be 0.10%
with an annual percentage yield of 0.10%*. If the average daily balance is greater than $500,000.00 and less than $999,999, the interest rate paid on the entire balance in the account will be 0.10% with an annual percentage yield of 0.10%*. If the average daily balance is greater than $1,000,000.00 and less than $4,999,999, the interest rate paid on the entire balance in the account will be 0.15% with an annual percentage yield of 0.15%*. If the average daily balance is greater than $5,000,000.00 the interest rate paid on the entire balance in the account will be 0.20% with an annual percentage yield of 0.20%*. The interest rate and annual percentage yield may change AT ANY TIME. Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (ie. checks). Interest will be compounded quarterly and will be credited to the account quarterly. If the account is closed before interest is credited, you will not receive the accrued interest.
Balance Information: You must maintain a minimum balance of $100.00 in the account each day to obtain the disclosed annual percentage yield.
Q. Will my account number change?
A. No. Account numbers will remain the same.
Q. Will I receive my savings account statement at the same time of the month as in the past?
A. Your last North Akron Savings Bank statement will be generated on October 24, 2014.
Thereafter, you will receive your Peoples Bank statement on a quarterly basis.
Q. Can I order deposit slips for my business savings?
A. Yes. If you have any questions, please see a Customer Service Representative after the conversion or call 1.800.374.6123, Option 6. If you choose to buy your checks, deposit slips or other supplies from a third party, please see a Customer Service Representative for proper specifications.
Q. How will my North Akron Savings Bank Business Money Market Account be affected?
A. If you have a North Akron Savings Bank Business Money Market Account, it will become a Peoples Business Freedom Money Market. This account is an interest- bearing account for customers who occasionally need to write checks for amounts greater than one would normally maintain in a regular checking account.
Account Fees: There is no monthly fee if the average daily balance is at least $10,000.00. If the average daily balance falls below $10,000.00, a $10.00 monthly maintenance fee will be charged. A $10.00 fee will be charged if telephone transfers, checks, and preauthorized debits exceed the six permitted each month. If your average daily balance falls below $100.00 and you receive ACH (Automated Clearing House) credits, you will be charged a fee of $0.50 per ACH item.
Rate Information: This account is an interest-bearing account. If the average daily balance is less than $9,999, the interest rate paid on the entire balance in the account will be 0.07% with an annual percentage yield of 0.07%*. If the average daily balance is more than $10,000, but less than $49,999, the interest rate paid on the entire balance in the account will be 0.07% with an annual percentage yield of 0.07%*. If the average daily balance is more than
$50,000, but less than $99,999, the interest rate paid on the entire balance in the account will be 0.16% with an annual percentage yield of 0.16%*. If the average daily balance is more than $100,000, but less than $249,999, the interest rate paid on the entire balance in the account will be 0.16% with an annual percentage yield of 0.16%*. If the average daily balance is more than $250,000, but less than $499,999, the interest rate paid on the entire balance in the account will be 0.16% with an annual percentage yield of 0.16%*. If the average daily balance is over $500,000, the interest rate paid on the entire balance in the account will be 0.16% with an annual percentage yield of 0.16%*.
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*The annual percentage yield is accurate as of September 11, 2014 and is subject to change without notice.
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business
CDs
Q. Will the rate or terms on my CD change?
A. Peoples Bank will honor all current CD rates and terms until maturity.
Q. Will my CD(s) automatically renew once they reach maturity?
A. No. Upon maturity, your CD(s) will not automatically renew. No interest will be earned on the
principal or interest portion of the account balance once the CD matures. A maturity notice will
be mailed 30 days prior to the maturity date. The interest method will remain as is. If you have a
Peoples checking account, your monthly combined statement will list all of your CDs, and interest
payments, if you so desire. It is necessary to contact a Peoples Bank associate in order to set up
your accounts on a combined statement.
business
Q. Will my account numbers change?
A. No. Account numbers will remain the same.
Q. Will there be a change in how I make my loan payments?
A. Your loan payment amount, due date and payment process will remain the same; however, starting October 25, 2014, loan payments should be made payable to Peoples Bank.
Q. I have a loan payment automatically deducted from my North Akron Savings Bank checking account. Will this service continue?
A. Yes. The date the loan payment is deducted will remain the same, as will the terms and conditions of your loan.
LOANS
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business business
ACCOUNT CONVENIENCES
CREDIT CARDS
Q. Will I need to do anything with my current credit card?
A. No. You can continue to use your current credit card and make payments the same way you have in the past.
Q. What business credit cards are available through Peoples Bank?
A. Peoples Bank offers a variety of business credit cards. Each business credit card offers the flexibility to separate business from personal expenses, access to free spending reports, and the purchasing power you need to manage your business. All with the security that comes with every VISA
®Business credit card.
• VISA
®Business Card
Enjoy the everyday convenience of a non-rewards card while saving on interest and paying down your other credit card balances faster. The Business Platinum Card has no annual fee and comes with award-winning expense management tools and added security benefits.
• VISA
®Business Bonus Rewards Card
Get a 25% bonus on all points earned every month - automatically. There’s nothing to sign up for and no caps or limits on the points you can earn. Choose to redeem your points for cash back, merchandise, travel and gift cards from popular retailers. This card has no annual fee and comes with award-winning expense management tools and added security benefits.
• VISA
®Business Bonus Rewards PLUS Card
Get a 50% bonus on all points earned every month - automatically. There’s nothing to sign up for and no caps or limits on the points you can earn. Choose to redeem your points for cash back, merchandise, travel and gift cards from popular retailers. Plus, this card comes with award- winning expense management tools and added security benefits.
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TELEPHONE BANKING
Q. Does Peoples Bank offer Telephone Banking?
A. Yes. You can access Peoples Bank Telephone Banking by calling 1.800.374.6123. With Telephone Banking, you can access account balance and transaction information, transfer funds, make loan payments, and place stop payments. This service is available 24 hours a day, seven days a week. You can begin accessing the system on October 27, 2014.
MOBILE BANKING
Q. Is Mobile Banking available?
A. Yes. Peoples Mobile allows you to access your Peoples Bank business accounts anytime from your smart phone via your Web browser. For more information on Peoples Mobile, visit your local office or call 1.800.374.6123.
BUSINESS ONLINE BANKING & BILL PAY
Q. Does Peoples Bank offer Online Banking and Bill Pay?
A. Yes. Peoples Bank offers Online Banking for business customers. With Online Banking, you can access account balance and transaction information, view check images, transfer funds, make loan payments, pay bills electronically, and more.
Q. What changes can I expect during the conversion process
from North Akron Savings Bank Online Banking to Peoples Business Online Banking and Bill Pay?
A. If you are currently utilizing Online Banking and Bill Pay services through North Akron Savings Bank, you may continue using this service through October 17, 2014.
After this date, customers will no longer be able to access North Akron Savings Bank Business Online Banking or Bill Pay services. Please note that payments scheduled prior to the merger for dates after October 24, 2014 will also not be made. On October 27, 2014, customers will need to enroll in Peoples Business Online Banking and Bill Pay through Peoples Bank’s website (peoplesbancorp.com). Important: You will need
to re-enter all bill payees as your bill pay account history and bill payee information will not be available in the new system. For your convenience, we recommend printing this information from your North Akron Savings Bank Business Online Banking and Bill Pay prior to October 17, 2014.
LOCKBOX SERVICES
Q. Does Peoples Bank offer Lockbox Services?
A. Yes. Various lockbox services are available to help your business simplify the accounts receivable process, maximize cash for investment, improve cash flow, and get faster access to your funds.
REMOTE DEPOSIT CAPTURE
Q. Does Peoples Bank offer Remote Deposit Capture?
A. Yes. Peoples Bank offers Remote Deposit Capture, which allows you to scan checks and then electronically submit check deposits to Peoples Bank for posting and clearing.
WIRE TRANSFERS
Q. Are wire transfers available at Peoples Bank?
A. Yes. Wire Transfers from Peoples Bank allow you to quickly transfer funds between your Peoples Bank business account(s) and accounts at other financial institutions. Wire Transfers can be used for domestic or international transactions in which no cash or check exchange is involved. Incoming Wire Transfers must be routed through the Peoples Bank routing number (044202505). For more information on Wire Transfers, contact your Relationship Banker or call Business Support at 1.800.374.6123, Option 6.
MERCHANT SERVICES
Q. Does Peoples Bank offer Merchant Services?
A. Yes. Peoples Bank partners with industry leader First Data to offer a wide array of merchant solutions to our customers.
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DEPOSIT ACCOUNTS
• Business Checking
• Business Savings & Money Market Accounts • CDs
LOAN TYPES
• Term Loans
• Commercial Mortgage & Real Estate Loans • Lines of Credit
• Small Business Loans
TREASURY MANAGEMENT
• Automated Clearing House • Sweep Accounts
• Zero Balance Accounts • Lockbox Services • Remote Deposit Capture • Positive Pay
CARD SERVICES
• Business Credit Cards • Business Debit Cards • Merchant Services • Prepaid Debit Cards
COMMERCIAL INSURANCE 2
• General Liability • Property • Commercial Auto
EMPLOYEE BENEFITS
• Group Health & Life • Employee Retirement Plans • Employee Pension Plans • Workplace Banking
INVESTMENTS 1
• Investment Services • Wealth Management • Trust Services
CONVENIENCES
• Dedicated Business Support Center • Wire Transfers
• Telephone Banking
• Business Online & Mobile Banking • Business Online Bill Pay
• Advanced E-Statements • International Banking
business BANKING PRODUCTS & SERVICES
1Securities offered through Raymond James Financial Services, Inc. Member FINRA/SIPC, an independent broker/dealer, and are Not Deposits, Not FDIC Insured or insured by any other government agency, Not Guaranteed by Peoples Bank, and are Subject to risk and may lose value. 1.877.376.7576. Peoples Bank, Trust & Investment Services and Peoples Insurance Agency, LLC are independent of RJFS. 2Insurance products are: NOT FDIC Insured • NOT GUARANTEED by Peoples Bank • NOT a deposit • NOT insured by a federal government agency • Subject to risk and may lose value.
