BUSINESS INTERNET BANKING USER GUIDE

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VELOCITY@OCBC

BUSINESS INTERNET BANKING

USER GUIDE

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Welcome to Velocity@ocbc

Velocity@ocbc is OCBC Bank’s Business Internet Banking platform which is easy to navigate and use, with functions to let you manage your payments, collections and trade finance-related activities efficiently anytime, anywhere in the world.

This guide covers frequently used functions which will get you up and running on Velocity@ocbc in no time.

There are 3 main roles in the typical transaction workflow via Velocity@ocbc.

1. The Viewer – is able to access the company’s statement of accounts.

2. The Maker – prepares the banking transaction (e.g. a CHATS Payment) via Velocity@ocbc. The Maker will then submit the prepared transaction to an Authoriser for approval. The Maker is not empowered to authorise the transaction for processing.

3. The Authoriser – is empowered to authorise banking transactions prepared by the Maker in Velocity@ocbc. Each transaction must be fully authorised, either singly or jointly (this arrangement is specified at point of application) before it will be processed by the bank. In the case of Standard Service Package with transacting capability, the Maker and Authoriser is the same user.

Should you have further queries or feedback on Velocity@ocbc, you can contact us at (852) 2815 9919 or email us at [email protected], Mondays to Fridays, 9am to 5:30pm (excluding public holidays).

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1. Log in to Velocity@ocbc

Have your mobile phone with the registered number and PIN mailer letter on hand before logging in for the first time.

PIN mailer letter

Logging in for the first time

Upon your first log, you will need to activate your account, Soft Token and change login password with OCBC Wing Hang Business Mobile Banking app. After this, the Soft Token will be uniquely registered to your mobile phone and must be used for all subsequent logins.

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1. Open OCBC Wing Hang Business Mobile Banking app

2. Enter your Organisation ID (Org ID), User ID and password provided in the PIN mailer

letter, then click "Login".

3. SMS OTP would be sent to the registered mobile number, enter the Verification Code in the screen and click "Submit"

4. Upon successful verification, Soft Token would be needed to set up next, click "Activate Now".

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5. An email OTP would be sent to your registered email address. Enter the OTP and click

"Submit".

Example:

6. After verification, create a 6-digit PIN for the soft token. This PIN is used to access the soft token. Press Next to choose whether to sync the Soft Token to OneTouch before completing the activation of Soft Token.

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After the Soft Token has been activated, set new Velocity password for login (used with Org ID and User ID

7. Setup process complete. User can log in after cooling period of 60 minutes.

Password rules:

8 to 12 characters

- Must contain at least 2 letters & 2 numerals - Characters cannot be repeated more than twice - First 2 characters must be different from your User ID - Example of a Password : velocity01#

Password is case sensitive, for example Velocity01# is a different password from velocity01#

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Dashboard

After successful login, the following Dashboard will be displayed. There are 6 types of portlets available. Actual access to the portlets will vary based on your access profile.

i. Portfolio Snapshot Portlet ii. Task List Portlet

iii. Forex Portlet

iv. Reports & Statements Portlet v. Follow up Portlet

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Portfolio Snapshot Portlet

The Portfolio Snapshot portlet allows you to view the total assets and total liabilities of your organisation for the accounts which you are entitled to view. Launch the first page of Portfolio by clicking the Portfolio Summary hyperlink.

Task List Portlet

The Task List portlet allows you to view the workflow status of transactions that have not been sent to the bank. You can edit/delete/recall/submit/approve/reject transactions depending on the workflow status of the transaction. Transactions can be viewed and acted on based on user’s access profile.

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Forex Portlet

The Forex Portlet shows the list of top 5 foreign currencies’ indicative exchange rates by default.

Reports & Statements Portlet

The Reports & Statements portlet offers you access to all your reports, files and e-statements which you are entitled to view. The last 10 reports that were

generated will be displayed by default.

Follow up Portlet

The follow up portlet displays transactions with negative status/advice delivery failure status etc. Users may view transactions based on the access rights of their profile.

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2. Switch between CHATS Payment / Local Telegraphic Transfer screens

Velocity@ocbc offers a feature where customer can switch between CHATS payment and Telegraphic Transfer transactions in a single screen.

1. Select Transactions from the top menu tabs.

2. Select Make a transfer to a bank locally. The screen is defaulted to CHATS Payment.

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3. To switch to local Telegraphic Transfer, select Make a transfer to a bank locally.

4. Un-check the Same day payment check box.

5. Select the transaction currency as Non-HKD. The screen is now switched to the one for Telegraphic Transfer.

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3. Create a CHATS payment (Make a transfer to a bank locally)

CHATS payment is used for immediate domestic transfer or same day payment. To create a CHATS Payment:

1. Maker to login and select Transactions.

2. Select Make a transfer to a bank locally.

3. Complete the information in the relevant fields and click Submit to send for authorisation.

4. Once the CHATS transaction is submitted for authorisation, the status will change to Pending Authorisation. Notify your Authoriser(s) to log in to verify and approve prior to the CHATS cut-off time on the same day.

4. Create a Telegraphic Transfer (Make a transfer to a bank locally or overseas)

Use Telegraphic Transfers if you wish to make a foreign currency or cross border (overseas) transfer to your beneficiaries’ bank accounts.

There are 2 types of Telegraphic Transfers:

A. Local Telegraphic Transfer B. Overseas Telegraphic Transfer

A. Create a Local Telegraphic Transfer

1. Maker to log in and select Transactions from the top menu tabs.

2. Select Make a transfer to a bank locally.

Select a non-HKD currency under transaction currency field.

Complete the information in the relevant fields.

3. Click either:

a) Save – to save transaction details.

b) Submit – submit the transaction for Authoriser(s) to authorise.

Note: For Standard Service Package users (ie. both Maker and Authoriser are the same user), users will have to click Next to preview and check the transaction before clicking on Submit. Once the Submit button is clicked, Soft Token is required to authenticate the transaction before it is submitted to the bank.

Once the transaction is submitted for authorisation, its status will change to Pending Authorisation. Notify your Authoriser(s) to log in to verify and authorise the transaction before the Local Telegraphic Transfer cut-off time on the Value Date.

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5. Create an Overseas Telegraphic Transfer

1. Maker to login and select Transactions from the top menu tabs.

2. Select Make a transfer to a bank overseas.

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3. Proceed to enter all information:

a) Select your account – Select the account from which you wish to make payment from.

b) Value Date – Date you want the amount withdrawn from your account.

c) Amount and Currency – Amount and currency you wish to transfer.

d) Charges will be borne by – 3 options: Beneficiary, Applicant and Shared:

Local charges borne by Overseas charges borne by

Beneficiary Beneficiary Beneficiary

Applicant You You

Shared You Beneficiary

e) Payment Details – Information for your beneficiary on the nature of this payment.

f) SWIFT Code

i. Once you have entered the SWIFT code in the SWIFT code field, the system will perform a Predictive search and list down the matched records for selection based on the keyword you have entered in the SWIFT code field. Once you have selected the appropriate SWIFT code, the Beneficiaries bank name and address fields will be auto-populated.

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ii. Load from List : this contains a list of Beneficiaries you have previously set up.

By selecting this option, beneficiary and beneficiary bank details fields will be auto-populated.

g) Local Clearing Code – It is only applicable for Overseas Telegraphic Transfer.

You can manually input into the field or select Load from List (this contains a list of Beneficiaries you have previously set up. By selecting this option, beneficiary and beneficiary bank details fields will be auto-populated)

h) Beneficiary Bank Name and Address – Beneficiary’s bank name and address details. You can enter via SWIFT Code selection, Load from List (this contains a list of Beneficiaries you have previously set up. By selecting this option, beneficiary and beneficiary bank details fields will be auto-populated) or Advanced Search (this option allows you to search by beneficiary bank and beneficiary bank details fields will be auto-populated).

i) Beneficiary Bank Country Code – Country code of the beneficiary’s bank. It is only applicable for Overseas Telegraphic Transfer. It can be pre-selected via SWIFT Code selection, Load from List (this contains a list of Beneficiaries you have previously set up. By selecting this option, beneficiary and beneficiary bank details fields will be auto-populated) or Advanced Search (this option allows you to search by beneficiary bank and beneficiary bank details fields will be auto-populated).

j) Beneficiary Account No. – Account number of beneficiary.

k) Beneficiary Contact No. – Only applicable for transfer to Taiwan (TW) l) Beneficiary Name and Address – Details of beneficiary.

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m) Intermediary Bank – The details of the Bank which the Beneficiary Bank maintains account with. Check with your beneficiary if this information is required.

i. Enter the SWIFT Code in the field. When the SWIFT Code is selected, the intermediary bank details will be auto-populated.

ii. If SWIFT details are not available, please input Name and Full Address with country of location of Beneficiary Bank.

n) Your Reference No. – Your Reference Number. To be used for any correspondence with OCBC Bank on this transaction.

o) Notify Beneficiary – To notify beneficiary on this transaction by Email Address or by Fax No.

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p) Information for Beneficiary Bank – Additional information for beneficiary bank.

4. If the Transaction Currency is different from the currency of your debit account, Foreign Exchange will be involved.

Counter Rate - The Bank will use the Board Rate for that day to process your transaction.

5. Click either:

c) Save – to save transaction details.

d) Submit – submit the transaction for Authoriser(s) to authorise.

Note: Once the transaction is submitted for authorisation, its status will change to Pending Authorisation. Notify your Authoriser(s) to log in to verify and authorise the transaction before the Overseas Telegraphic Transfer cut-off time on the Value Date.

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6. Transfer between OCBC Wing Hang accounts

2. Select Make a transfer to an OCBC Wing Hang account.

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3. Complete the information in the relevant fields.

Please take note of the following important notes when making a transfer between OCBC Wing Hang accounts.

4. Click either:

d) Save – to save transaction details.

e) Submit – submit the transaction for Authoriser(s) to authorise.

Note: For Standard Service Package users (ie. both Maker and Authoriser are the same user), users will have to click Next to preview and check the transaction before clicking on Submit. Once the Submit button is clicked, Soft Token is required to authenticate the transaction before it is submitted to the bank.

Once the transaction is submitted for authorisation, its status will change to Pending Authorisation. Notify your Authoriser(s) to log in to verify and authorise the transaction before the Local Telegraphic Transfer cut-off time on the Value Date.

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7. Authorise a transaction

All financial transactions must be fully authorised by the Authoriser(s) before they are submitted to the Bank for processing.

To authorise a payment/collection transaction:

1. Log in as an Authoriser

2. Select Transactions from top menu tabs.

3. Select Pending Transactions.

4. Select the transactions that you wish to authorise. You can select multiple items by checking the checkbox next to the transaction you wish to authorise.

5. Click on Approve Selected.

6. Authoriser needs to enter OneToken Pin in mobile phone.

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7. Click Submit.

8. A message indicating that your transaction has been authorised successfully will be displayed.

If your transaction(s) require/s more than one Authoriser to authorise, the next Authoriser(s) will need to repeat the steps described above. When completed, your transaction(s) will be sent to OCBC Wing Hang Bank for processing.

Note: The status of your transaction when fully authorised will change from Pending Authorisation -> Authorised -> Submitted to bank.

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8. Check your transaction status

After authorisation, you should check on the status of the transaction if it has been accepted by the bank.

1. Login and select Transactions from top menu tabs.

2. Select Transaction Status.

3. Complete the fields for the search criteria and click on Go.

4. Click on Show Search to show more search criteria to narrow the search.5. Click on

Search to trigger the search.

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List of transaction status:

Status Description

General

Saved Transaction has been created and saved by maker. Not submitted to verifier/ authoriser.

Recalled Transaction recalled by maker. Only applicable for transactions that have been sent to verifier or authoriser but yet to be

verified or authorised. The maker can either delete or edit and resubmit the transaction.

Pending Authorisation Transaction has been verified, pending authorisation. Will remain as pending authorisation until all authorisers have authorised the transaction.

Returned by Authoriser

Transaction has been submitted by maker, but rejected by verifier or authoriser.

Pending maker’s action (delete or edit) and resubmit the transaction.

Resubmission needed

Transaction has been submitted by maker, but the

authorisation policy was changed before the transaction was authorised. Pending for maker’s action to edit and re-submit the transaction to the correct authoriser based on the revised authorisation policy.

Deleted Maker deleted the transaction when it was still in Saved status or after it has been rejected by the Authoriser or it has been recalled or returned to the maker for resubmission (see above explanation for ‘Resubmission needed’ status).

Authorised Transaction has been fully authorised by all Authorisers.

Submitted to Bank

Transaction has been verified and authorised. Transaction will be sent to bank automatically for processing after the last authoriser has authorised the transaction.

Status applicable only for all cash products

Successful Transaction has been accepted and processed by the bank.

Unsuccessful Transaction is rejected and not processed due to certain errors.

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9. Create a Transaction Template

Do you pay the same supplier or beneficiary regularly, with varying amounts each time?

If so, using Transaction Template will certainly save you time from having to enter the same information over and over again.

A Transaction Template is where information such as Beneficiary’s Name, Beneficiary Account No., Beneficiary Bank Name and Branch Codes can be entered and saved for repeated use. When you are ready to pay, pull out this Template and provide just the payment amount and Value Date to create the new payment for this Beneficiary.

The following sections will cover the steps in creating, authorising and actually applying a transaction template in making a payment.

There are 3 ways to create a Transaction Template:

A. Template Creation from the Transaction Confirmation page B. Template Creation from Transaction Status Detail page C. Template Creation from Template Maintenance

A. Template Creation from the Transaction Confirmation page 1. Maker to login and select Transactions from the top menu tabs.

2. Select the transaction that you wish to make (for example Make a transfer to a bank locally).

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3. Proceed to complete the information in the relevant fields.

4. To submit this CHATS payment for authorisation, click Submit. You may create a template from CHATS payment transaction confirmation page.

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5. Select Save as a template checkbox.

6. Fill in Template Name. This will help to identify the Transaction Template when you use it for an actual payment.

7. Click Submit hyperlink on the right.

This message will be displayed at the bottom of the page.

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B. Template Creation from Transaction Status Detail page

2. Select Transaction Status

3. Click on Transaction Type hyperlink 4. Select Save as a template checkbox.

5. Fill in Template Name. This will help to identify the Transaction Template when you use it for an actual payment.

6. Click Submit hyperlink on the right.

This message will be displayed at the bottom of the page.

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C. Template Creation from Template Maintenance

1. Maker to login and select Tools from the top menu tabs.

2. Select Transaction templates

3. Click Add New Template.

4. Select Transaction Type.

5. Enter Template Name. This will help to identify the Transaction Template when you use it for an actual payment.

6. Enter the Beneficiary payment details in the respective fields. Payee Bank, Payee Account No. and Payee Name are essential information.

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7. If you wish to prevent changes to any fields in the actual transaction, after loading from a Transaction Template, you can set ‘read-only’ or ‘lock’ the field.

Click on lock icon that appears beside the field name.

Template will change to ‘Read-only’ format signified by a red colour lock icon .

8. Once you have completed entering all payment details, click Submit.

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10. Using the Transaction Template

a)

There are 2 ways to use a Transaction Template:

A. Use a template from the transaction creation page B. Use a template from the transaction templates page

A. Use a template from the transaction creation page

2. Select the transaction that you wish to make (for example Transfer to a bank locally).

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3. Click on Load Template hyperlink at the top right hand corner of the screen. The last 20 most updated Internal Fund transfer templates will be displayed.

4. Click on the radio button beside the required template name and click on Load.

5. The template details will be auto populated into the transaction creation page.

6. Edit the details of the items that are not ‘read-only’ fields.

7. Enter information such as Amount and Value Date.

8. After making sure all information are correct, click Save or Submit

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Note:

• Once the transaction is submitted for Authorisation, its status will change to Pending Authorisation.

• For Standard Service Package users (ie. the Maker and Authoriser is the same user), users will preview and check the transaction before clicking on Submit.

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B. Template Creation from the Transaction templates page 1. Maker to log in and select Tools from the top menu tabs.

2. Select Transaction templates.

Click on the Template Name hyperlink which you wish to use for payment.

3. Click Use this template to create a new transaction hyperlink at the top right corner of the screen

4. Edit the details of the items that are not ‘read-only’ fields.

5. Enter information such as Amount and Value Date.

6. After making sure all information are correct, click Save or Submit

Note: Once the transaction is submitted for Authorisation, its status will change to Pending Authorisation. Authorisation must be done prior to the transaction cut-off time, at least one day before the Value Date.

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Transaction fees and cut-off times

(via Velocity@ocbc only)

Telegraphic Transfer

Please refer to the Bank’s Service Fees Guide at https://www.ocbcwhhk.com/webpages/en- us/doc/download_form/pdf/Sercharge.pdf for full details regarding transaction fees.

SUBMISSION CUT-OFF TIMES FOR TELEGRAPHIC TRANSFER Currency

RMB, EUR, USD Others

Submission Cut- Off Time

3.00pm 4.30pm

Process for Value

Same Day Same Day

CHATS Account Holder

CHATS is an online Hong Kong Dollar (HKD) inter-bank payment and settlement system.

Usually used for larger sums of transaction, which allows same day value transfer of funds.

Own Account Transfer Account Holder

Internal Funds Transfer Account Holder

3pm Per Transfer

DESCRIPTION CUT-OFF TIMES

DESCRIPTION CHARGES CUT-OFF TIMES

Free 8pm

Payable to Third Party OCBC A/C

Free

DESCRIPTION CHARGES CUT-OFF TIMES

HARGES Payable to CUT-OFF TIMES 8pm Own Name

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BUSINESS INTERNET BANKING USER GUIDE

VELOCITY@OCBC