Uncontrolled when printed.

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Uncontrolled when printed. Created on: Sep 2012 Created By: BWest Filename: Qualification Guide Review Date: Dec 2013

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QUALIFICATION GUIDE

USE THIS GUIDE TO DISCOVER WHICH UNITS OF COMPETENCY YOU COULD GAIN RECOGNITION FOR

How to Use this Document

Before you can work out where you might gain RPL, you need to know what the qualifications and their units of competency involve.

So, the first thing you need to do is to explore the Qualifications and Units. Within this document, you will be able to explore these in a number of ways:

 By Qualification?

 By Unit of Competency?

 By Skill Group?

 By Questions?

We strongly recommend you look at each way first, then decide the best way for you.

There is a lot of information here, and the key to making it work is to be organised. As you locate a Unit of Competency that you wish to apply for RPL for, make a note of it in the table on the next page.

When you have finished, you can then use this information to plan how to complete your next qualification/s.

If you would like some advice or help to make sense of it all, then give Chris a call on 1300 141 994.

If you know which course to start with, then you can enrol here:

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3 Units you Might Gain RPL for

Unit Number

Unit Code

Unit Title

Notes

Eg 142 BSBMGT502B Manage people performance I can provide evidence for the first two

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4 Units Arranged by Skill Group

Skill Group Contents

Advertising (ADV) ... 6

Continuity (CON) ... 6

Customer Service (CUS) ... 6

E-Business (EBU) ... 6

Franchising ... 6

Financial Admin (FIA) ... 7

Financial Services (FNS) ... 7

Financial Administration & Management (FIM) ... 7

General Administration (ADM) ... 7

Governance (GOV)... 8

Human Resource Management (HRM) ... 8

Innovation (INN) ... 8

Interpersonal Communication (CMM) ... 8

Information & Business Technology ... 8

Information Management ... 9

Intellectual Property ... 9

Learning and Development (LED) ... 9

Marketing (MKG) ... 10

Management (MGT) ... 10

Work Health and Safety (WHS) ... 11

Public Relations (PUB) ... 11

Project Management (PMG) ... 11

Relationship Management (REL) ... 11

Research (RES) ... 11

Risk Management (RSK) ... 11

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Sustainability (SUS) ... 12

Workplace Relations (WRK) ... 12

Workplace Effectiveness (WOR) ... 12

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Advertising (ADV)

BSBADV503B Coordinate advertising research

BSBADV507B Develop a media plan

BSBADV509A Create mass print media advertisements

BSBADV510A Create mass electronic media advertisements

BSBADV511A Evaluate and recommend advertising media options

BSBADV512A Develop an advertising strategy and brief

Continuity (CON)

BSBCON401A Work effectively in a business continuity context

BSBCON601B Develop and maintain business continuity plans

Customer Service (CUS)

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

BSBCUS403B Implement customer service standards

BSBCUS501B Manage quality customer service

E-Business (EBU)

BSBEBU401A Review and maintain a website

BSBEBU501A Investigate and design e-business solutions

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BSBFRA401B Manage compliance with franchisee obligations and legislative

BSBFRA502B Manage a franchise operation

Financial Admin (FIA)

BSBFIA401A Prepare financial reports

BSBFIA402A Report on financial activity

Financial Services (FNS)

FNSACC406A Set up and operate a computerised accounting system

Financial Administration & Management (FIM)

BSBFIM501A Manage budgets and financial plans

BSBFIM502A Manage payroll

General Administration (ADM)

BSBADM405B Organise meetings

BSBADM409A Coordinate business resources

BSBADM502B Manage meetings

BSBADM503B Plan and manage conferences

BSBADM504B Plan or review administration systems

BSBADM506B Manage business document design and development

BSBCOM503B Develop processes for the management of breaches in compliance requirements

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Governance (GOV)

PSPGOV407B Provide a quotation

Human Resource Management (HRM)

BSBHRM501B Manage human resources services

BSBHRM502A Manage human resources management information systems

BSBHRM512A Manage performance management systems

BSBHRM513A Manage workforce planning

BSBHRM505A Manage remuneration and employee benefits

BSBHRM506A Manage recruitment, selection and induction processes

BSBHRM507A Manage separation or termination

BSBHRM509A Manage rehabilitation or return-to-work programs

BSBHRM510A Manage mediation processes

Innovation (INN)

BSBINN301A Promote innovation in a team environment

BSBCRT501A Originate and develop concepts

Interpersonal Communication (CMM)

BSBCMM401A Make a presentation

Information & Business Technology

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BSBITS401B Maintain business technology

BSBITU401A Design and develop complex text documents

BSBITU402A Develop and use complex spreadsheets

BSBITU404A Produce complex desktop published documents

BSBITB501A Establish and maintain a workgroup computer network

Information Management

BSBINM401A Implement workplace information system

BSBINM501A Manage an information or knowledge management system

BSBRKG502B Manage and monitor business or records systems

Intellectual Property

BSBIPR401A Use and respect copyright

BSBIPR402A Protect and use new inventions and innovations

BSBIPR403A Protect and use brands and business identity

BSBIPR404A Protect and use innovative designs

BSBIPR405A Protect and use intangible assets in small business

BSBIPR501A Manage intellectual property to protect and grow business

Learning and Development (LED)

BSBLED401A Develop teams and individuals

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BSBLED502A Manage programs that promote personal effectiveness

Marketing (MKG)

BSBMKG413A Promote products and services

BSBMKG414A Undertake marketing activities

BSBMKG501B Identify and evaluate marketing opportunities

BSBMKG502B Establish and adjust the marketing mix

BSBMKG506B Plan market research

BSBMKG507A Interpret market trends and developments

BSBMKG508A Plan direct marketing activities

BSBMKG509A Implement and monitor direct marketing activities

BSBMKG514A Implement and monitor marketing activities

BSBMKG515A Conduct a marketing audit

Management (MGT)

BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

BSBMGT403A Implement continuous improvement

BSBMGT404A Lead and facilitate off-site staff

BSBMGT502B Manage people performance

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BSBMGT516C Facilitate continuous improvement

Work Health and Safety (WHS)

BSBWHS401A Implement and monitor WHS policies

BSBWHS501A Ensure a safe workplace

Public Relations (PUB)

BSBPUB501A Manage the public relations publication process

BSBPUB502A Develop and manage complex public relations campaigns

BSBPUB503A Manage fundraising and sponsorship activities

BSBPUB504A Develop and implement crisis management plans

Project Management (PMG)

BSBPMG522A Undertake project work

Relationship Management (REL)

BSBREL401A Establish networks

BSBREL402A Build client relationships and business networks

Research (RES)

BSBRES401A Analyse and present research information Practices

Risk Management (RSK)

BSBRSK401A Identify risk and apply risk management processes

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Small and Micro Business (SMB)

BSBSMB401A Establish legal and risk management requirements of small business

BSBSMB402A Plan small business finances

BSBSMB403A Market the small business

BSBSMB404A Undertake small business planning

BSBSMB405B Monitor and manage small business operations

BSBSMB406A Manage small business finances

BSBSMB407A Manage a small team

BSBSMB408B Manage personal, family, cultural and business obligations

BSBSMB409A Build and maintain relationships with small business stakeholders

Sustainability (SUS)

BSBSUS301A Implement and monitor environmentally sustainable work

BSBSUS501A Develop workplace policy and procedures for sustainability

Workplace Relations (WRK)

BSBWRK510A Manage industrial relations

Workplace Effectiveness (WOR)

BSBWOR401A Establish effective workplace relationships

BSBWOR402A Promote team effectiveness

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BSBWOR501B Manage personal work priorities and professional development

BSBWOR502B Ensure team effectiveness

Writing (WRT)

BSBWRT401A Write complex documents

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List of All Units

Unit No. Unit Code Unit Title

Unit 1 BSBRSK401A Identify risk and apply risk management processes Unit 2 BSBADM502B Manage meetings

Unit 3 BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Unit 4 BSBCUS401B Coordinate implementation of customer service strategies Unit 5 BSBCUS402B Address customer needs

Unit 6 BSBCUS403B Implement customer service standards

Unit 7 BSBCON401A Work effectively in a business continuity context Unit 8 BSBEBU401A Review and maintain a website

Unit 9 BSBFIA402A Report on financial activity Unit 10 BSBADM405B Organise meetings

Unit 11 BSBADM409A Coordinate business resources

Unit 12 BSBINN301A Promote innovation in a team environment Unit 13 BSBIPR401A Use and respect copyright

Unit 14 BSBIPR402A Protect and use new inventions and innovations Unit 15 BSBIPR403A Protect and use brands and business identity Unit 16 BSBIPR404A Protect and use innovative designs

Unit 17 BSBIPR405A Protect and use intangible assets in small business Unit 18 BSBCMM401A Make a presentation

Unit 19 BSBITA401A Design databases

Unit 20 BSBITS401B Maintain business technology

Unit 21 BSBITU402A Develop and use complex spreadsheets

Unit 22 BSBITU404A Produce complex desktop published documents Unit 23 BSBLED401A Develop teams and individuals

Unit 24 BSBMKG413A Promote products and services Unit 25 BSBMKG414A Undertake marketing activities Unit 26 BSBPMG522A Undertake Project Work

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Unit 27 BSBREL401A Establish networks

Unit 28 BSBRES401A Analyse and present research information

Unit 29 BSBSUS301A Implement and monitor environmentally sustainable work practices

Unit 30 BSBWRT401A Write complex documents

Unit 31 BSBSMB401A Establish legal and risk management requirements of small business

Unit 32 BSBSMB402A Plan small business finances Unit 33 BSBSMB403A Market the small business

Unit 34 BSBSMB404A Undertake small business planning Unit 35 BSBCRT501A Originate and develop concepts

Unit 36 BSBFRA401B Manage compliance with franchisee obligations and legislative requirements

Unit 37 BSBINT303B Organise the importing and exporting of goods Unit 38 BSBMGT404A Lead and facilitate off site staff

Unit 39 BSBREL402A Build client relationships and business networks Unit 40 BSBSMB405B Monitor and manage small business operations Unit 41 BSBSMB406A Manage small business finances

Unit 42 BSBSMB407A Manage a small team

Unit 43 BSBSMB408B Manage personal, family, cultural and business obligations Unit 44 BSBSMB409A Build and maintain relationships with small business

stakeholders

Unit 45 FNSACC406A Set up and operate a computerised accounting system Unit 46 PSPGOV407B Provide a quotation

Unit 47 BSBFIA401A Prepare financial reports

Unit 48 BSBINM401A Implement workplace information system Unit 49 BSBMGT403A Implement continuous improvement Unit 50 BSBMGT401A Show leadership in the workplace Unit 51 BSBMGT402A Implement operational plan Unit 52 BSBWOR402A Promote team effectiveness

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Unit 53 BSBWOR401A Establish effective workplace relationships

Unit 54 BSBWOR404A Develop work priorities

Unit 55 BSBADV503B Coordinate advertising research Unit 56 BSBADV507B Develop a media plan

Unit 57 BSBADV509A Create mass print media advertisements Unit 58 BSBADV510A Create mass electronic media advertisements Unit 59 BSBADV511A Evaluate and recommend advertising media options Unit 60 BSBADV512A Develop an advertising strategy and brief

Unit 61 BSBWRT501A Write persuasive copy

Unit 62 BSBEBU501A Investigate and design e business solutions Unit 63 BSBFIM502A Manage payroll

Unit 64 BSBADM503B Plan and manage conferences

Unit 65 BSBADM504B Plan or review administrative systems

Unit 66 BSBADM506B Manage business document design and development Unit 67 BSBITB501A Establish and maintain a workgroup computer network Unit 68 BSBHRM501B Manage human resources services

Unit 69 BSBHRM502A Manage human resources management information systems Unit 70 BSBHRM513A Manage workforce planning

Unit 71 BSBHRM505A Manage remuneration and employee benefits

Unit 72 BSBHRM506A Manage recruitment selection and induction processes Unit 73 BSBHRM507A Manage separation or termination

Unit 74 BSBHRM509A Manage rehabilitation or return to work programs Unit 75 BSBHRM510A Manage mediation processes

Unit 76 BSBLED502A Manage programs that promote personal effectiveness Unit 77 BSBMKG501B Identify and evaluate marketing opportunities

Unit 78 BSBMKG502B Establish and adjust the marketing mix Unit 79 BSBMKG506B Plan market research

Unit 80 BSBMKG507A Interpret market trends and developments Unit 81 BSBMKG508A Plan direct marketing activities

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Unit 83 BSBMKG514A Implement and monitor marketing activities

Unit 84 BSBMKG515A Conduct a marketing audit

Unit 85 BSBPUB501A Manage the public relations publication process

Unit 86 BSBPUB502A Develop and manage complex public relations campaigns Unit 87 BSBPUB503A Manage fundraising and sponsorship activities

Unit 88 BSBPUB504A Develop and implement crisis management plans Unit 89 BSBCON601B Develop and maintain business continuity plans

Unit 90 BSBINM501A Manage an information or knowledge management system Unit 91 BSBIPR501A Manage intellectual property to protect and grow business Unit 92 BSBRSK501B Manage risk

Unit 93 BSBSUS501A Develop workplace policy and procedures for sustainability Unit 94 BSBWOR501B Manage personal work priorities and professional development Unit 95 BSBCUS501C Manage quality customer service

Unit 96 BSBMGT502B Manage people performance

Unit 97 BSBRKG502B Manage and monitor business or records systems Unit 98 BSBWOR502B Ensure team effectiveness

Unit 99 BSBFIM501A Manage budgets and financial plans Unit 100 BSBLED501A Develop a workplace learning environment Unit 101 BSBMGT515A Manage operational plan

Unit 102 BSBMGT516A Facilitate continuous improvement Unit 103 BSBWHS501A Ensure a safe workplace

Unit 104 BSBCOM503B Develop processes for the management of breaches in compliance requirements

Unit 105 BSBFRA502B Manage a franchise operation

Unit 106 BSBHRM512A Manage performance management systems Unit 107 BSBWRK510A Manage industrial relations

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Qualification Outlines

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BSB40212 Certificate IV in Business

TRAINING URL:

http://training.gov.au/Training/Details/BSB40212

Descriptor

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job Roles  Administrator  Project Officer Qualification Pathways Entry requirements

There are no entry requirements for this qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

 BSB30107 Certificate III in Business or other relevant qualification/s OR

 with vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

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 Customer Service Advisor

 Clerk

 E-business Practitioner

 Legal Receptionist

 Medical Receptionist

 Office Administration Assistant

 Student Services Officer

 Word Processing Operator.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

 a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.

Packaging Rules

Total number of units = 10 1 core unit plus

9 elective units

5 elective units must be selected from the elective units listed below.

The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded.

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CORE

Competency Code Competency Name

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

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ELECTIVES

BSBCUS401B Coordinate implementation of customer service strategies BSBCUS402B Address customer needs

BSBCUS403B Implement customer service standards

BSBCON401A Work effectively in a business continuity context BSBEBU401A Review and maintain a website

BSBFIA402A Report on financial activity BSBADM405B Organise meetings

BSBINN301A Promote innovation in a team environment BSBIPR401A Use and respect copyright

BSBIPR402A Protect and use new inventions and innovations BSBIPR403A Protect and use brands and business identity BSBIPR404A Protect and use innovative designs

BSBIPR405A Protect and use intangible assets in small business BSBCMM401A Make a presentation

BSBITA401A Design databases

BSBITS401B Maintain business technology

BSBITU402A Develop and use complex spreadsheets

BSBITU404A Produce complex desktop published documents BSBLED401A Develop teams and individuals

BSBMKG413A Promote products and services BSBMKG414A Undertake marketing activities BSBPMG522A Undertake project work

BSBRES401A Analyse and present research information

BSBSUS301A Implement and monitor environmentally sustainable work practices BSBWRT401A Write complex documents

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BSB40407 Certificate IV in Small Business Management

TRAINING URL:

Descriptor

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.

Job Roles

 Small Business Manager. Qualification Pathways

Entry requirements

Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at certificate level, including:

 with personal or vocational experience in a specific industry

 with vocational experience in a specific industry and an industry specific qualification. Pathways from the qualification

After achieving this qualification candidates may undertake a qualification in a specialist area within this Training Package such as marketing, management, human resources.

Packaging Rules

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4 core units plus

The 6 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate III or Diploma qualification.

Electives must be relevant to the work outcome, local industry requirements and the qualification level.

CORES

BSBSMB401A Establish legal and risk management requirements of small business BSBSMB402A Plan small business finances

BSBSMB403A Market the small business

BSBSMB404A Undertake small business planning

ELECTIVES

BSBEBU401A Review and maintain a website BSBFIA402A Report on financial activity

BSBINN301A Promote innovation in a team environment

BSBIPR405A Protect and use intangible assets in small business BSBMKG413A Promote products and services

BSBMKG414A Undertake marketing activities BSBPMG522A Undertake project work

BSBSUS301A Implement and monitor environmentally sustainable work practices BSBCRT501A Originate and develop concepts

BSBFRA401B Manage compliance with franchisee obligations and legislative requirements

BSBINT303B Organise the importing and exporting of goods BSBMGT404A Lead and facilitate off-site staff

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BSBSMB405B Monitor and manage small business operations

BSBSMB406A Manage small business finances BSBSMB407A Manage a small team

BSBSMB408B Manage personal, family, cultural and business obligations BSBSMB409A Build and maintain relationships with small business stakeholders FNSACC406A Set up and operate a computerised accounting system

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BSB40812 Certificate IV in Frontline Management

TRAINING URL:

Descriptor

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles  Coordinator  Leading Hand  Supervisor  Team Leader. Qualification Pathways Entry requirements

 BSB31207 Certificate III Frontline Management or other relevant qualification/s OR

 with vocational experience in a supervisory role but no formal qualification.

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 Accounts Clerk

 Customer Service Advisor

 Import/Export Clerk

 Office Administrator

 Student Services Officer.

 the BSB51107 Diploma of Management. Packaging Rules

Total number of units = 10 4 core units plus

At least 3 of the elective units must be selected from the elective units listed below.

The remaining 3 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level

.

CORES

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBWOR402A Promote team effectiveness

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ELECTIVES

BSBCUS403B Implement customer service standards BSBFIA402A Report on financial activity

BSBINN301A Promote innovation in a team environment BSBCMM401A Make a presentation

BSBITS401B Maintain business technology BSBMKG413A Promote products and services BSBPMG522A Undertake project work

BSBSUS301A Implement and monitor environmentally sustainable work practices BSBWRT401A Write complex documents

BSBMGT404A Lead and facilitate off-site staff

BSBINM401A Implement workplace information system BSBMGT403A Implement continuous improvement BSBWOR401A Establish effective workplace relationships BSBWOR404B Develop work priorities

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BSB50207 Diploma in Business

TRAINING URL:

Descriptor

This qualification reflects the role of individuals with substantial experience in a range of settings and who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to further develop in order to create further educational and employment opportunities.

Job Roles  Executive Officer  Program Consultant  Program Coordinator. Qualification Pathways Entry requirements

 BSB40212 Certificate IV in Business or other relevant qualification/s OR

 with vocational experience in a range of work environments in senior support roles but without a qualification.

 Administrator

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This breadth of expertise would equate to the competencies required to undertake this

qualification.

 BSB60207 Advanced Diploma of Business.

Packaging Rules

Total number of units = 8 8 elective units

6 elective units must be selected from the elective units listed below no more than 3 units may be selected from any one Group.

2 elective units may be selected from the remaining elective units, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification.

Units must be relevant to the work outcome, local industry requirements and the qualification level.

ELECTIVES – GROUP A

BSBADV503B Coordinate advertising research BSBADV507B Develop a media plan

BSBADV509A Create mass print media advertisements BSBADV510A Create mass electronic media advertisements BSBADV511A Evaluate and recommend advertising media options BSBADV512A Develop an advertising strategy and brief

BSBWRT501A Write persuasive copy

ELECTIVES – GROUP B

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BSBEBU501A Investigate and design e-business solutions

BSBFIM502A Manage payroll BSBADM502B Manage meetings

BSBADM506B Manage business document design and development BSBITB501A Establish and maintain a workgroup computer network

ELECTIVES – GROUP C

BSBHRM501B Manage human resources services

BSBHRM502A Manage human resources management information systems BSBHRM513A Manage workforce planning

BSBHRM505A Manage remuneration and employee benefits

BSBHRM506A Manage recruitment, selection and induction processes BSBHRM507A Manage separation or termination

BSBHRM509A Manage rehabilitation or return-to-work programs BSBHRM510A Manage mediation processes

BSBLED502A Manage programs that promote personal effectiveness

ELECTIVES – GROUP D

BSBMKG501B Identify and evaluate marketing opportunities BSBMKG502B Establish and adjust the marketing mix BSBMKG506B Plan market research

BSBMKG507A Interpret market trends and developments BSBMKG508A Plan direct marketing activities

BSBMKG509A Implement and monitor direct marketing activities BSBMKG514A Implement and monitor marketing activities BSBMKG515A Conduct a marketing audit

BSBPUB501A Manage the public relations publication process

BSBPUB502A Develop and manage complex public relations campaigns BSBPUB503A Manage fundraising and sponsorship activities

BSBPUB504A Develop and implement crisis management plans

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BSBCON601B Develop and maintain business continuity plans

BSBINM501A Manage an information or knowledge management system BSBIPR501A Manage intellectual property to protect and grow business BSBPMG522A Undertake project work

BSBRSK501B Manage risk

BSBSUS501A Develop workplace policy and procedures for sustainability BSBWOR501B Manage personal work priorities and professional development

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BSB50407 Diploma in Business Administration

TRAINING URL:

Descriptor

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

Job Roles

 Administration Manager

 General Office Manager

 Office Manager. Qualification Pathways

 BSB40507 Certificate IV in Business Administration or other relevant qualification/s OR

 extensive vocational experience in a range of environments in senior support roles. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

 Administration Officer

 Accounts Supervisor

 Executive Personal Assistant

 Office Administrator

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This breadth of expertise would equate to the competencies required to undertake this

qualification.

After achieving this qualification candidates may undertake a variety of business studies at the advanced diploma level.

Packaging Rules

5 elective units must be selected from the Group A units listed below.

The remaining 3 elective units may be selected from the Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification.

ELECTIVES – GROUP A (Financial Management) Competency Code Competency Name

BSBFIM502A Manage payroll BSBADM502B Manage meetings

BSBADM506B Manage business document design and development BSBITB501A Establish and maintain a workgroup computer network BSBPMG522A Undertake project work

BSBINM501A Manage an information or knowledge management system BSBSUS501A Develop workplace policy and procedures for sustainability

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BSBWOR501B Manage personal work priorities and professional development

BSBCUS501C Manage quality customer service

BSBINN301A Promote innovation in a team environment BSBMGT502B Manage people performance

BSBRKG502B Manage and monitor business or records systems BSBWOR502B Ensure team effectiveness

BSB51107 Diploma in Management

TRAINING URL:

Descriptor

This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches.

The BSB51107 Diploma of Management requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team.

Job Roles

 Manager.

Qualification Pathways

 BSB40812 Certificate IV in Frontline Management or other relevant qualification/s OR

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 with vocational experience but without formal supervision or management qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

 Coordinator

 Leading Hand

 Supervisor

 Team Leader

 BSB60407 Advanced Diploma of Management. Packaging Rules

5 elective units must be selected from the Group A units listed below.

The remaining 3 elective units may be selected from the Group A or Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 1 unit may be selected from a Certificate IV and/or an Advanced Diploma qualification.

ELECTIVES – GROUP A

BSBINM501A Manage an information or knowledge management system BSBPMG522A Undertake project work

BSBRSK501B Manage risk

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BSBCUS501C Manage quality customer service

BSBMGT502B Manage people performance BSBWOR502B Ensure team effectiveness

BSBFIM501A Manage budgets and financial plans BSBLED501A Develop a workplace learning environment BSBMGT515A Manage operational plan

BSBMGT516C Facilitate continuous improvement BSBWHS501A Ensure a safe workplace

BSBHRM513A Manage workforce planning

BSBIPR501A Manage intellectual property to protect and grow business BSBSUS501A Develop workplace policy and procedures for sustainability

BSBCOM503B Develop processes for the management of breaches in compliance requirements

BSBFRA502B Manage a franchise operation BSBHRM402A Recruit, select and induct staff

BSBHRM512A Manage performance management systems BSBWRK510A Manage industrial relations

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Questions Bank

Unit

No.

Questions

Unit Title

1

Question 1a: How is risk identified and evaluated in your organisation? How is this information used?

Question 1b: Describe a risk you have identified in your workplace and how you treated the risk. What did you do to ensure the treatment was effective?

Identify risk and apply risk management processes

2

Question 2a: What are the conventions and procedures for formal and informal meetings?

Question 2b: What actions have you taken to prepare a meeting, chair a meeting, organize minutes and report meeting outcomes?

Manage meetings

3

Question 3a: Describe a hazard you have identified in your workplace and what you did to control or remove the hazard.

Question 3b: Explain the methods and tools used in your workplace to control and monitor compliance for WHS.

Question 3c: Explain how you apply safe work practices in your immediate work area.

Question 3d: Describe your workplace emergency evacuation procedures. (Assessor prompts: What are the different building alarms? Where is the nearest exit? What is the evacuation route? Where is the congregation point? Who are the key personnel e.g. Floors wardens, safety officers? When was the last fire drill/evacuation drill?) Question 3e: How have you contributed to best practice health and

safety management within your workplace?

Implement and monitor WHS policies, procedures and programs to meet legislative requirements 4

Question 4a: Discuss a recommendation you made to management to improve on meeting customer needs. What methods did you use to assess customer needs?

Question 4b: Outline your organisations Customer Service Standard.

Coordinate implementation of customer service strategies

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40

How do you monitor how effectively the Standard is

applied in the workplace?

Question 4c: How does your organisation promote and encourage good customer service?

5

Question 5a: Provide an example of a special need you identified with a customer. How did you help them evaluate their needs?

Question 5b: Explain how maintaining a business network has helped you, your customers and your organisation.

Address customer needs

6

Question 6a: Provide an example of a special need you identified with a customer. How did you help them evaluate their needs?

Question 6b: Explain how maintaining a business network has helped you, your customers and your organisation

Implement customer service standards

7

Question 7a: What is your role in relation to the wider business continuity requirements of your organization? Question 7b: What are the continuity management framework and

processes within your organization, and what risk are they trying to reduce?

Question 7c: How have you participated in improving business continuity management framework processes?

Work effectively in a business continuity context

8

Question 8a: How do you ensure the information on the company website is current and meets the goals of the business? Question 8b: What steps do you take to update and maintain the

website?

Review and maintain a website

9

Question 9a: What financial information are you required to report on?

Question 9b: How do you prepare the information for reporting? Question 9c: Explain the process you use to complete BAS

statements.

Report on financial activity

10

Question 10a: Discuss a meeting you have organised in your workplace. How did you prepare for the meeting to ensure a successful outcome?

Question 10b: In producing minutes of a meeting for despatch to

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participants, what criteria have you included in the

minutes?

11

Question 11a: Discuss the business resources you have coordinated or administered. What process have you followed to recommend identified resources?

Question 11b: Outline you organisations procedures on acquiring resources including planning, receiving and allocating resources.

Question 11c: Discuss the importance of monitoring resources usage and how you have handled a situation where

ineffective usage was identified.

Coordinate

business resources

12

Question 12a: Discuss a change to work practices implemented in your workplace. How was the need for change identified and how did you contribute to the implementation of the change?

Question 12b: What methods have you used to gather information on the effect of change and how have you presented this information?

Question 12c: Describe an innovative idea you have had to improve work practices. What guidelines did you follow when considering the idea and how did you source feedback on the idea?

Promote innovation in a team

environment

13

Question 13a: What are the issues surrounding the use, management and protection of original works with copyright?

Question 13b: How have you managed the use of original works with copyright?

Question 13c: Outline a policy or procedures that you have developed and/or implemented to legitimately use other’s original material.

Use and respect copyright

14

Question 14a: What are the issues surrounding the use, management and protection of your organisation’s new inventions or innovations?

Question 14b: Outline a policy or procedures that you have developed and/or implemented to legitimately use your

Protect and use new inventions and innovations

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42

organisation’s new inventions or innovations.

15

Question 15a: What are the issues surrounding the use, management and protection of your organisation’s brand and/or business identity?

Question 15b: How have you managed the use your organisation’s brand and/or business identity?

Question 15c: Outline a policy or procedures that you have developed and/or implemented to legitimately use your

organisation’s brand and/or business identity, or the trademarks of others.

Protect and use brands and business identity

16

Question 16a: What are the issues surrounding the use, management and protection of your organisation’s innovative

designs?

Question 16b: How have you managed the use your organisation’s innovative designs?

organisation’s innovative designs?

Protect and use innovative designs

17

Question 17a: What are the issues surrounding the use, management and protection of your organisation’s intangible assets? Question 17b: How have you managed the use your organisation’s

intangible assets?

organisation’s intangible assets?

Protect and use intangible assets in small business

18

Question 18a: How have you gone about planning, delivering and evaluating presentations of your own?

Question 18b: What are the principles of effective communication and how do you plan your presentations to include them?

Make a presentation

19

Question 19a: When using computers, discuss the safe work practices you have applied and how you conserved energy and resources?

Question 19b: In designing and developing a complex database, what factors have you considered including linked and

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automated functions?

Question 19c: Describe procedures in your workplace for using databases including entering data, importing and exporting data, printing reports/forms and naming and storing the database.

20

Question 20a: Describe three (3) pieces of hardware technology you use in the workplace and explain how you maintain that technology.

Question 20b: Describe how your organisation stores data electronically, and what security measures are in place to protect that data.

Question 20c: Describe the process you or your organisation has taken to identify and approve new technology purchases.

Maintain business technology

21

Question 21a: In designing and developing a complex spreadsheet, what factors have you considered including linked solution and automation to ensure efficiency, consistency and accuracy of spreadsheets?

Question 21b: Describe procedures in your workplace for using spreadsheets including entering data, importing and exporting data, creating graphs for numerical data and printing, naming and storing a spreadsheet.

Develop and use complex

spreadsheets

22

Question 22a: Describe a complex document you have produced from shorthand notes. How did you prepare to take

notes/dictation? What checks did you make on the notes? What did you do to ensure accuracy? Question 22b: How have you handled a situation where the author

dictates names and terms with which you are not familiar or where the author was difficult to understand? Question 22c: In producing complex documents, describe the main

functions of software you have used and what ergonomic practices have you applied when using computers?

Question 22d: After notes are prepared, discuss the steps you have

Produce complex desktop published documents

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44

taken to design and produce a complex document.

Question 22e: How have you ensured completed documents meet quality standards and task requirements??

23

Question 23a: Discuss a Learning plan you have been involved in developing for yourself or a member of your team. How were the learning and development of the individual identified?

Question 23b: How have you ensured learning activities meet the goals of learning and development needs?

Question 23c: Explain the monitoring process your organisation uses to assess whether learning outcomes are met and plan for future learning?

Develop teams and individuals

24

Question 24a: Describe the products and services offered by your organisation and discuss how you keep your knowledge current on these products and services. Question 24b: Tell me about a promotional activity you have planned

and coordinated including the planning process, personnel and resource allocation and how you used your networks to ensure the success of the activity. Question 24c: In advising on promotional activities of

products/services, what types of advice have you provided and what data did you base your advice on? Question 24d: What types of feedback has you company collected on

promotional activities of products and services and how was the feedback used to plan future activities?

Promote products and services

25

Question 25a: Discuss a marketing activity you have planned and managed. How did you evaluate the outcomes of the activity?

Question 25b: What information have you or your organisation gained from reviewing marketing activities?

Undertake

marketing activities

26

Question 26a: Discuss an example of a project you have managed and how you formulated your project plan.

Question 26b: In administering a project plan, how have you managed risk?

Undertake project work

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45

Question 26c: What information have you collected at the final review

of a project and how was it used to plan for future projects?

27

Question 27a: Discuss how you develop networks and maintain

professional relationships Establish networks

28

Question 28a: Describe a presentation (oral or written) you have completed in your workplace and how you prepared it. How did you evaluate the effectiveness of the

presentation?

Question 28b: Discuss how you have applied research skills to gather information for a presentation.

Analyse and present research information

29

Question 29a: For your line of work, what are the compliance requirements and how do you ensure that you meet them?

Question 29b: Describe an occasion where you have developed and/or used a plan to organize work activities to ensure environmentally sustainable work practices.

Question 29c: How have you adopted new approaches in your work to resolve and improve an environmental and/or resource efficiency issues? Implement and monitor environmentally sustainable work 30

Question 30a: Describe a complex document you have produced. Discuss the documents’ purpose and the steps you took to prepare the document.

Question 30b: How have you ensured completed documents meet quality standards and task requirements?

Question 30c: What types of software have you used and describe their main function in producing complex documents

Write complex documents

31

Question 31a: Discuss the range of legislative requirements your business complies with. How have you maintained compliance and what records have you kept as proof of compliance?

Question 31b: What type of contracts do you have in place for your business and how did you arrange these?

Establish legal and risk management requirements of small business

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46

consider that could potentially have impacted on the

business finances?

Question 32b: Explain how you have identified financial requirements of the business and acquired finance in line with your financial plan.

business finances

33

Question 33a: In developing your marketing plan to promote the business, what marketing strategies did you decide were best suited and how did you identify these strategies?

Question 33b: Discuss your marketing mix and how you monitor marketing activities to ensure success and identify improvements.

Market the small business

34

Question 34a Discuss the factors you consider when developing your business plan and why it is important to have a plan. Question 34b: In implementing your business plan, how have you

monitored business performance to ensure you meet your goals and objectives?

Question 34c: What risk management strategies have you integrated in your plan?

Undertake small business planning

35

Question 35a: How have you identified concerns within your organisation?

Question 35b: What methods do you use to encourage

collaboration/participation form all stakeholders to develop creative solutions to the issues?

Question 35c: How do you turn creative ideas into operational plans?

Originate and develop concepts

36

Question 36a: Describe the legal and other requirements that affect how a franchisee conducts a business.

Question 36b: Describe a system that you have have developed and/or used to manage compliance with franshisor requirements.

Question 36c: Explain how you have acted to improve in areas of non-compliance and how you ensure ongoing non-compliance.

Manage compliance with franchisee obligations and legislative requirements

37 Question 37a: Describe an occasion where you have been involved in

importing or exporting goods.

Organise the importing and

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47

Question 37b: Outline some of the documentation that you had to

complete in order to import/export.

exporting of goods

38

Question 38a: Describe an arrangement you have worked under in which you supervised staff carrying out work duties at an alternative site i.e. at home or elsewhere?

Question 38b: How did you ensure offsite staff were supported, protected and assisted in performing their job? Question 38c: How were arrangements formalised?

Question 38d: How did you arrive at agreed outcomes with your staff for their duties? How did you supervise or mentor these staff?

Lead and facilitate off site staff

39

Question 39a: What skills do you use in building relationships with a diverse range of clients and how do you foster that relationship?

Question 39b: In what ways do you participate in and contribute to your businesses networks?

Build client relationships and business networks

40

Question 40a: What is the process you have used to develop operational strategies and procedures?

Question 40b: How do you monitor the effectiveness of the strategies and procedures?

Question 40c: What are the implementation strategies you use when changes are made due to your monitoring process?

Monitor and manage small business operations

41

Question 41a: How do you develop and implement your businesses financial plan?

Question 41b: How do ensure your financial plan is working for your business goals and objectives?

Manage small business finances

42

Question 42a: What factors have you considered when planning to recruit staff?

Question 42b: Describe a time you employed a new staff member and the induction and training process you undertook. Question 42c: Explain how you have managed staffing to ensure

consistent business operations. Outline how you have managed your team to maximise performance

outcomes. How have you handled poor performance?

Manage a small team

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48

43

Question 43a: What are the implications of family, community, cultural obligations/commitments on the business?

Question 43b: What strategies do you have in place to ensure workers have work/life balance and are able to meet their obligations/commitments?

Question 43c: How do you manage a negative impact on the business due to workers outside obligations/commitments?

Manage personal, family, cultural and business

obligations

44

Question 44a: How do you make sure that the relationships you have with key stakeholders is appropriate for your small business?

Question 44b: How does the structure of your organisation contribute to the development of key stakeholder relationships?

Build and maintain relationships with small business stakeholders

45

Question 45a: Describe some of the computerised accounting systems that you are have set up and operated.

Question 45b: Explain a system that you developed and/or used to set up and operate a computerized accounting system

Set up and operate a computerised accounting system

46

Question 46a: Outline the information that you need to have in order to prepare a quotation.

Question 46b: Explain the process of developing a quotation. Question 46c: Describe some of the issues that can arise when

preparing a quotation and explain how you address these.

Provide a quotation

47

Question 47a: What types of period end adjustments have you calculated and processed. Explain why each of these is necessary.

Question 47b: Briefly outline the steps you have taken to produce a) Profit and Loss statement, b) Balance Sheet.

Question 47c: How did you detect and rectify errors arising during the preparation of the Balance Sheet?

Question 47d: In making financial recommendations, what issues have you raised and what types of evidence have you supplied to support your recommendation?

Prepare financial reports

48 Question 48a: How have you determined the information needs for

your business and acquired this information?

Implement workplace

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49

Question 48b: What experience have you had in implementing

business management systems including technology based systems?

Question 48c: How do you ensure the success of business plans and budgets in your area of business operations?

information system

49

Question 49a: How have you contributed to continuous improvement in your workplace?

Question 49b: How have you ensured system reviews are used to improve customer service?

Question 49c: How have you ensured all staff are involved in

continuous improvement in their day-to-day activities?

Implement continuous improvement

50

Question 50a: How have you gone about demonstrating leadership in the workplace?

Question 50b: Describe at least two occasions where your leadership and/or decision making have resulted in positive change within the workplace.

Question 50c: Describe a range of leadership styles.

Show leadership in the workplace

51

Question 51a: In your experience, what are the important factors in implementing an operational plan?

Question 51b: Give examples of how you have successfully implemented operational plans for a business, department or section.

Question 51c: How have you determined the human resource and other physical resource requirements for your business needs and acquired these resources?

Question 51d : Outline the systems and processes you have used to effectively implement the operational plan, and to monitor operational performance.

Implement operational plan

52

Question 52a: Outline an occasion where you planned an activity or series of activities that promoted teamwork.

Question 52b: Describe how you motivated others to work toward common and individual goals.

Question 52c: Explain ways that you have communicated information, dealt with team conflict and resolved issues.

Promote team effectiveness

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50

53

Question 53a: Outline the strategies that you have used within your work role to maintain the trust and confidence of colleagues, both internal and external to your organisation. How have you shared information and key ideas with colleagues?

Question 53b: Discuss how you have developed and maintained internal and external networks within you work role. Question 53c: How have you dealt with poor performance and

difficulties within your workplace? Outline the specific process that you undertake to deal with conflict.

Establish effective workplace

relationships

54

Question 54a: Discuss an example of how you have adapted your work plan when a factor beyond your control conflicted with the completion of a personal work activity. How did you replan your schedule?

Question 54b: What have you done to ensure your personal work performance meets your organisation’s standards for quality and customer service?

Question 54c: How are development needs identified in your organisation and what measures have you taken to update your competency based on identified needs?

Develop work priorities

55

Question 55a: How have you prepared a research brief for at least one marketing campaign?

Question 55b: What are some of the techniques that you have used to identify advertising research requirements?

Question 55c:

Coordinate advertising research

56

Question 56a: How have you produced a media plan for an advertising campaign?

Question 56b: What are the elements of a media plan?

Question 56c: How do you assess the effectiveness of media options?

Develop a media plan

57

Question 57a: Describe three mass print advertisements that you created in accordance with an advertising and/or creative brief.

Question 57b: What are the different strategies that you employ for newspaper, magazine and outdoor advertisements?

Create mass print media

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51

Question 57c:

58

Question 58a: Describe three mass electronic advertisements that you created in accordance with an advertising and/or creative brief.

Question 58b: What are the different strategies that you employ for radio, TV or cinema, and a web or podcast

advertisement?

Create mass electronic media advertisements

59

Question 59a: What decision-making processes have you used to select media for use in a campaign?

Question 59b: How have you ensured that recommended media are consistent with brand personality and advertiser’s requirements? Evaluate and recommend advertising media options 60

Question 60a: How did you develop an advertising brief?

Question 60b: What steps have you followed to ensure that the brief meets the advertiser’s needs, requirements and preferences?

Develop an

advertising strategy and brief

61

Question 61a: For at least one occasion, what steps did you take to interpret a creative brief?

Question 61b: How do you ensure that you write original, innovative and persuasive copy that communicates key messages?

Question 61c: What actions do you take to make sure that you deliver the copy on time and on budget?

Write persuasive copy

62

Question 62a: How have you evaluated new ebusiness opportunities? Question 62b: What needs to be included in a rationale for

recommending an e-business solution?

Question 62c: What legislation affects the choice of your recommended ebusiness?

Investigate and design e business solutions

63

Question 63a: What procedures do you follow in managing payroll? Question 63b: How is the payroll data prepared?

Question 63c: What is the procedure for authorising payment of salaries/wages?

Question 63d: How do you administer the records relating to payroll?

Manage payroll

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52

how you planned and managed them.

Question 64b: What kind of information is required in order to

successfully prepare for the planning of a conference? Question 64c: What are the best methods of communication? And how

do you promote the event?

Question 64d: What kind of contingency situations do you need to prepare for?

conferences

65

Question 65a: How do you identify requirements or modifications to the administration system?

Question 65b: What do you do to support system implementation? Question 65c: How do you identify improvements to the system?

Plan or review administrative systems

66

Question 66a: What is the procedure for developing documents within your organisation?

Question 66b: How do you manage the design and production process of the documents?

Question 66c: How do you ensure that standards are followed in relation to use of documentation?

Question 66d: What strategies are in place to provide continuous improvement in the standard of documentation?

Manage business document design and development

67

Question 67a: How do you determine current and future network requirements?

Question 67b: How do you determine your selection of a network system?

Question 67c: How do you manage maintenance of a workgroup network?

Question 67d: How do you implement training for staff in use of the network? Establish and maintain a workgroup computer network 68

Question 68a: How do you determine strategies for delivery of human resources services in your organisation?

Question 68b: How do you manage the delivery of human resources services in your organisation?

Question 68c: How do you monitor and evaluate the delivery of human resources services in your organisation?

Question 68d: How do you plan and implement a coordinated approach

Manage human resources services

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to human resources functions across your

organisation?

69

Question 69a: Describe an occasion where you have managed human resources information systems.

Question 69b: Explain how you assessed written reports related to HRIS specification, selection and implementation. Question 69c: How have you planned the implementation of an HRIS,

and what were the management skills that you used to oversee its transition and implementation?

Question 69d: Describe some of the HRIS available and contrast their respective capabilities and limitations.

Manage human resources management information systems 70

Question 70a: Describe a workforce development plan that you have developed, including relevant research and specific strategies.

Question 70b: What are the labour demand and supply related to your specific industry?

Manage workforce planning

71

Question 71a: Describe the legislation affecting the management of remuneration and benefits.

Question 71b: What are some of the remuneration strategies that can be applied to different occupational groups and circumstances?

Question 71c: How can awards and agreements be used to structure a remuneration process?

Manage

remuneration and employee benefits

72

Question 72a: How are policies and procedures relating to recruitment selection developed within your organisation?

Question 72b: How do you recruit and select staff within your organisation?

Question 72c: What is the process for managing the induction of staff within your organisation?

Manage recruitment selection and induction processes 73

Question 73a: Describe the legislation affecting dismissal.

Question 73b: How have you developed and/or reviewed policies to manage all aspects of separation and termination of employees?

Question 73c: What skills do you possess in counseling employees in

Manage separation or termination