2013 conference highlights:
The impact of the increasing frequency and severity of natural catastrophesGaining and retaining talent in the industry Mitigating fraud risk
Building an integrated strategy for underwriting Key technological advances applicable to the insurance sector
7 March 2013
Renaissance Hong Kong
Harbour View Hotel
Hong Kong
A FORUM
FOR DEBATE,
A CATALYST
FOR CHANGE
sAVE!
EARLY BiRD DisCoUnts
ARE AVAiLABLE UntiL
25 JAnUARY 2013
Register online: www.claimsconferenceasia.com REGULAtoRY spEAkER: Annie Choi Commissioner of insurance office of the Commissioner of insurancekEYnotE spEAkER:
Béat Schnegg
Managing director, head of Asia claims, accounting & liability management
swiss Re
Dear Colleague,
Climate change combined with the expanding universe of risk has led to a significant change in the insurance space. Asia has had its fair share of natural disasters over the past couple of years, impacting not just the affected country’s economy but damaging the insurance and reinsurance industry globally.
Insurance Insight, sister title of Post magazine
offers insurance and risk management professionals the latest news, views and comment from across Europe, the Middle East and Asia. Following the success of the Insurance Strategy Asia Conference, and the UK Claims Event, Insurance Insight is proud to present the first Claims Conference Asia on 7 March 2013 at the Renaissance Hong Kong Harbour View Hotel.
The Claims Conference Asia has been developed in consultation with leading claims experts from across Asia to identify present and future best practice and trends, promote collaboration between claims professionals across their businesses and provide the claims industry with a forum for thought-leadership. This is a challenging time for Asia Pacific claims and underwriting professionals, but also an exciting time filled with opportunities to learn and share ideas. We hope the Claims Conference Asia will help you achieve that and look forward to welcoming you on March 7th.
Jonathan Swift, Group editor in chief, Post Magazine
WHO YOU WILL MEET:
WELCOME
VENUE DETAILS:
CEOs & COOsManaging Directors
Risk Managers and Insurance Buyers Heads of Claims Claims Directors Claims Managers Heads of Underwriting Loss Adjusters Insurance Brokers Claims Service Providers Solicitors
Renaissance Hong Kong Harbour View Hotel 1 Harbour Road
Wanchai Hong Kong +852 2802 8888
PROGRAMME
7 March 2013
8.20
Registration9.00
Chairman’s opening remarksAndrew Tjaardstra, editor, Insurance Insight Asia
9.15
keYnoTe aDDress - hoW Can CLaims inCrease sharehoLDer VaLUe anD CUsTomer saTisFaCTionHear from one of the leaders in the Asian Insurance market on how giving more power and control to the claims departments can drive best practice, create a more motivated and conscientious claims team and increase stakeholder satisfaction
Béat Schnegg, managing Director, head of asia Claims, accounting & Liability management, Swiss Re
10.00
paneL DisCUssion - naT CaT BUsiness ConTingenCYIn recent months there has been a slower than expected emergence of claims following on from the natural disasters in the region. Insurers face a myriad of issues with these claims.
• What are the current weaknesses in the Cat market? What are the measures to be taken? • High volume of claims: How does this affect your claims management strategy? What tactics can businesses take on when dealing with high volume of claims from a small area? • Maintaining growth through cost management: How have circumstances affected the complexity of large scale claims? How can businesses eliminate unnecessary cost especially when using overseas claims investigators?
Dr. Andreas Shell, head of short-tail Claims, Allianz Global Corporate & Specialty Neil Thomas, executive Director, energy property & Casualty Claims, Willis Group Christopher Tang, Chief Claims officer, Asia Capital Reinsurance Group Pte Ltd
11.00
Coffee and Tea Break11.30
regULaTors perspeCTiVe - CLaims managemenT - Fairness To aLLHear from an insurance regulator on her views on claim handling, underwriting and managing claim fraud
Annie Choi, Commissioner of insurance, Office of the Commissioner of Insurance
12.15
presenTaTion - managing The sUppLY ChainDespite headwinds in the Chinese construction industry, the region is still looking strong and Employee Compensation Insurance is still a vital issue for construction companies.
• How are businesses looking at outsourcing risk management and claims processes? • How can companies reduce their insurance spend by investing in insurers offering
rehabilitation services?
13.00
Lunch14.00
paneL DisCUssion - TaLenT managemenTWith the spate of natural catastrophes seeing many insurers resorting to bringing in overseas claims assessors and loss adjusters due to a shortage in Asia, talent acquisition and retention is still a key issue for the region.
• How can insurers encourage fresh talent into the workplace, and offer an appealing and structured development programme for graduates?
• How are key players in the regional and international market working to ensure they are retaining and training vital talent in their businesses?
• How can companies balance cost effective training whilst ensuring the standards set globally? William A. Cotter, managing Director, asia pacific, Allied World Assurance Company Claude Seigne, regional Chief Technical officer, AXA Asia
Rudolf Frei, managing Director, IBNR Insurance Consulting Ltd
15.00
presenTaTion - Lessons LearneD From TeChnoLogY impLemenTaTionThe recent natural catastrophes highlighted to many companies that the IT systems used for claims processing often don’t lend the support needed, and claims are often not integrated into service delivery causing severe processing delays.
• How are insurers now looking to upgrade these systems?
• Given the investment needed, what is the ROI of a fully integrated approach? • What are the training ramifications of a systems overhaul?
David Colmenares, regional Chief Claims officer, asia pacific, Zurich Insurance
15.45
Coffee and Tea Break16.15
paneL DisCUssion - miTigaTing FraUD riskInstances of insurance fraud rise in difficult economic times, and Asia is no exception. While the fraud level is still relatively low, it is set to rise, and insurers should be looking at ways to manage and curb these claims now.
• What are the key areas of first-party fraud in Asia?
• What best practices can the West provide to Asia in mitigating fraud risk?
• Should the Asian insurers be more transparent with data to prevent reoccurring fraud? Patricia Mack, Vice president Claims, accounting & Liability management, Swiss Re Hannah Purves, Claims Director, Markel International
17.15
Chairman’s CLosing remarks1st DELEGAtE
Title First name Surname Job Title Company Address Town Postcode Tel Fax Mobile Email BookinG options
please insert number of delegates attending in the relevant box:
pAYMEnt DEtAiLs
I enclose a cheque payable to Incisive Financial Publishing Ltd Please debit my amex/visa/mastercard (Please circle the card you wish to use)
Cardholders name
Card No
Expiry date Issue No. (Switch only) Security code
Card billing address(if different from above)
Please invoice me at my company address
Signed Date
2nD DELEGAtE
Title First name Surname Job Title Company Address Town Postcode Tel Fax Mobile Email
inVoiCinG ContACt (iF DiFFEREnt FRoM ABoVE)
Title First name Surname Job Title Company Address Town Postcode Tel Fax Mobile Email
YoUR HEAD oF DEpARtMEnt’s DEtAiLs
Title First name Surname
Job Title Department
Direct Tel No. people in department Email
Cancellation / substitution Signing this agreement obligates the client to payment. Payment is required in full unless written notice is received by incisive media at least 21 days before the event. The registration fee will be credited minus an administration fee of 10% of this registration fee. A substitute delegate is welcome but the organiser must be notified in advance of the conference to avoid incurring a charge. Substitutions may not be made at the conference.
payment
Payment must be received before the event start date. If we have not received payment in full by the event start date, you will be required to provide a credit card guarantee on the day to gain entry.
Disclaimer
The programme may change due to unforeseen circumstances, and incisive media reserves the right to alter the venue and/or speakers. Incisive Media accepts no responsibility for any loss or damage to property belonging to, nor for any personal injury incurred by, attendees at our conferences, whether within the conference venue or otherwise.
Venue Details
Renaissance Hong Kong Harbour View Hotel, 1 Harbour Road
Wanchai, Hong Kong
For any additional information, please contact the organisers
Rebecca Angell, Marketing Manager, Incisive Media, 20/F Tower 2, Admiralty Center, 18 Harcourt Road, Hong Kong
Early bird rate
if booked by 25 January 2013 US$699
standard rate
After 25 January 2013 US$899 total amount to pay:
7 March 2013
Renaissance Hong Kong Harbour View Hotel, Hong Kong
BOOKING FORM
Claims Conference Asia 2013
W: www.claimsconferenceasia.com E: rebecca.angell@incisivemedia.com T: +852 3411 4836
F: +852 3411 4811 Mail: complete the form below and send to:
Rebecca Angell, Marketing Manager,
incisive Media, 20/F tower 2, Admiralty Center, 18 Harcourt Road, Hong kong
HoW to REGistER
ALtERnAtiVELY, REGistER BY:
Keep track of insurance developments
overseas with Insurance Insight
Give yourself a competitive edge with:
Full access to www.insuranceinsight.com Breaking international news delivered online via
your desktop or mobile device
Daily news, features and analysis from Europe, Asia and the Middle East
Video Archives, webinars, plus a host of additional content via blogs and whitepapers Dedicated quarterly digital editions containing
additional analysis on Europe and Asia The perfect accompaniment to Post’s UK news, Insurance Insight is an online information source offering insurance and risk management professionals the latest news, views and comment
from across Europe, the Middle East and Asia. Call our customer services today on: UK: 0870 787 6822 ROW: +44 (0)1858 438 421
Email: incisivehv@subscription.com or sign up for a FREE two-week trial now at: insuranceinsight.com