Welcome to TechSolve
™Our people.
TechSolve brings years of experience to help our customers strategically manage their technology. We believe in listening to our customers and architecting a process around their technology. The
result is a complete solution of value-added services, tailored to meet all of our customers’ requirements. TechSolve was
founded in 1992, operating as a network integrator to schools and government agencies. Now, TechSolve has become a leader in the industry by providing a wide array of managed service solutions in technology to corporate America, as well as the public sector.
Our flexibility.
TechSolve provides professional value-added solutions. Our customizable managed services are designed to transition and streamline thecomplex process of IT management. We leverage the technology, process, and logistics of each customer’s needs. We utilize our extensive background of customer success to ensure a seamless integration of new
technology.
Our goal.
TechSolve is committed to revolutionizing our industry with customerservice-driven managed technology services. How? Our focus and dedication provides the highest quality results to bring technology to our
customers, smarter, faster, better.
TechSolve’s design, deployment and support provides our customers with every possible incentive for their technological success.
Our distinctive advantages.
Why TechSolve for Managed Services? We perfect the art of built-to-order services: customizable, flexible and cost-effective to streamline every stage of the service process, from design to support.Our "core management" team is complete with seasoned professionals. This collective expertise includes complex solution architecture
and design, new business development, technical project management, systems integration, product design, technology development, logistics, customer support, software development, and product delivery. Combined we represent over 100 years of powerful information technology experience. TechSolve maintains best-in-class training programs and qualification through our proprietary job specific Qualifier™tool to
provide its deployment team members with the industry certifications and qualifications that are crucial to
Professional Services
Professional Services
TechSolve is a proven managed services provider designing, deploying, and supporting optimal technology solutions for our partners and customers. We specialize in customized large-scale technology deployments, project management, wireless network installations, and asset management. TechSolve leverages decades of experience and expertise to analyze and solve your company’s needs. We believe in
transitioning our customers’ technology with an automated and seamless process -- from designing and deploying to reporting and supporting. The result is a solution that is efficient, professionally managed, and cost-effective
TechSolve understands management of technology from "cradle to grave" by being your one- stop-shopping, single-source solutions provider for the management of technology solutions.
TechSolve’s flexibility and experience integrates both incumbent vendors and existing customer methodologies and systems that are both informational and logistical.
Our Professional Services solutions offer customers a complete technology lifecycle management package. We can customize a solution and entirely manage the process for you. The TechSolve Difference is the key to providing technology-based solutions that work for you.
Technology-based Solutions.
TechSolve is an innovative leader in developing Lifecycle Management Service Solutions. Many companies depend
on TechSolve’s services and the people who stand behind them.
Installations, De-installations, Moves, Adds, Changes, Upgrades and Conversions
For every project size, we are your team. Single and multi-site on-site installations Low-cost high performance installation Rapid response service provider
Asset Management
Our web-based asset management and tracking tool provides exactly what you need:
Asset tracking
Software and license tracking Change management Configuration Management
Hardware and Software inventory / audit Warranty Management
Risk Management Web-based reporting
Site Surveys, Consultingand Installation– These are conducted to
help identify location-specific requirements for implementing a wireless infrastructure.
Wireless Consulting Services – We offer
a consultating service that provides you with a site survey that blueprints for your site the exact implementation of the wireless solution we’ve developed.
On-Site Installation Services – With a
jointly developed plan in place, we will install all of your new technology.
Project Management TechSolve is proud to offer Project
Management (PM) services to its customers. Our PM Group has the experience and expertise to manage complex rollout projects across the nation.
Based on the customer’s overall requirements, our Project Managers supervise cross-functional project teams: to plan, implement and manage customer-focused programs using consistent and proven "best practice"
methodologies. Project Managers ensure compliance to mutually agreed upon project parameters and schedules, and provide the planning, scheduling, and management of all assigned resources.
In addition, Project Managers can help customers determine their own
The TechSolve Difference
™Expertise, customer service, and reliability is what sets us apart. That’s why our clients turned to TechSolve with their managed services needs.
Expertise
Our "core management" team is complete with seasoned professionals. This collective
expertise includes complex solution architecture and design, new business development, technical project management, systems integration, product design,
technology development, logistics, customer support, software development, and product delivery. Combined we represent over 100 years of powerful information technology experience.
TechSolve maintains best-in-class training programs and qualification through our proprietary job specific Qualifier™to
provide its
deployment team members with the industry certifications and qualifications that are crucial to ensuring the best end-user experience. Our programs include: A+, Dell Certified Systems Expert – DCSE, Dell Premier Access,
Microsoft Product Specialist - Windows 2000, Microsoft Product Specialist - Windows 98, Certified Netware Administrator – CAN, Certified Netware Engineer – CNE, Microsoft Certified Systems Engineer – MCSE, Cisco Certified Network Administrator – CCNA, and Cisco Certified Internet Work Expert – CCIE… and others.
Customer Service
TechSolve's commitment to the customer experienceis our main focus.. Our track record speaks for itself. Techsolve consistently maintains a 95% or higher customer satisfaction rating:
Return trips to correct installs Return trips following "fixes" Project delays
Reliability
When reputations and customer relations are at stake, TechSolve knows how to respond. Below are two case studies that exemplify our reliability.
Case Study #1
Customer: A major market West Coast
public sector entity
Problem: Critical, short-term installations required; major global
service vendor refused to respond in timeframe required
TechSolve Solution: Team assembled and
deployed a complex system over a holiday weekend
Result: Customer elated and
overwhelmed it was within the specified budget and timeframe Case Study #2
Customer: Central U.S. public
sector entity
Problem: Faulty initial installations by another national installation services vendor
TechSolve Solution: Swift and immediate
problem resolution
Result: Partner's reputation with customer restored to favorable status
Services
Access & Convenience
Wireless technology is one of the most innovative advancements in the industry. It is flexible and scales easily to meet a myriad of requirements – anytime, anywhere. TechSolve is committed to remaining focused on the future advancements that
affect our customers. Our wireless service solutions offer a way for our customers to become one with the future of technology.
Wireless Consulting Services
– Once TechSolve has created an assessment of our customer's needs, we can consult with the customer and assist in the transition to the wireless solutiondeveloped specifically for its needs. This consultation minimizes the turnaround time to create the new wireless environment, therefore making the best use of your employees’ time during implementation.
On-Site Installation Services
– with a wireless infrastructure plan in place TechSolve can assist with the installation and deployment of the customer's hardware. We offer the highest quality control, and inspect all of the customer's components for quality before they are integrated into the wireless network. Once all of the components are tested and installed, TechSolve conducts a final test of all equipment for proper configuration and operation. It is TechSolve’sAdvanced Technology Services
Maximizing Our Technology
Experience as The Industry Leader
Technical Services from simple server installations to complex data center design and execution coupled with a competitive price point assists our customer in
understanding the TechSolve difference. Our plan is simple… quality is built upon simple business processes: accurate "pre-engagement" analysis, focused statements of work, certification
process for all engineers based upon the statement of work, and highly professional job execution.
TechSolve is the conductor that continually drives the technology services industry to perform at a higher level of peak
performance.
Our Industry Leadership at Work...
One of our "competitive" advantages is the application of technology to complete our services with excellence, accuracy and global scalability. Through the utilization of technology we can offer the customer more service for less, which simply stated, saves you money, anywhere, anytime.
Our Technology
A TechSolve; developed management system that provides tools for our
Advanced Technology Services customer. TechSolve provides services that integrate computer, communications, and network technologies into user environments. We enable this through the use of a world-class, web-based software tool, TechTrak, that allows TechSolve to manage all steps of its value chain from lead generation through customer billing. TechSolve’s technical process is based on the Altiris tool suite that supports the management of computers over their entire life cycle. TechSolve’s integration of these tools enables our customers to manage their assets and projects with ease. Best of all, by utilizing this proprietary technology, coupled with our personalized serive, customers can effectively lower their total cost of ownership. Best of all, by utilizing this high-quality asset software, coupled with our
Installation Services
Installations, De-installations,
Moves, Adds, Changes, Upgrades
and Conversions
In today’s fast-paced world, businesses need to move at the speed of technology when utilizing the latest tools that improve their operations and profitability. Profitability starts with the right combination of
hardware, software and installation services, while keeping quality and cost on target. Whatever your specific need, TechSolve can develop a customized solution for your company.
Single and multi-site installations Low-cost, high-performance installation solutions and services
Rapid response service provider
All installation services separate us from the industry, offering: large-scale, multi-site, global deployment of PCs. Whatever the installation, we deliver a customized, planned and managed solution that takes care of all aspects of the project. The TechSolve installation process provides years of experience in
national, multi-vendor projects by our team of experts. These experts are trained in all of the standard platforms: Microsoft, Lucent Networking
Equipment, UNIX, Cisco and many other equipment and software solutions. Most importantly, our design process leaves nothing to guesswork. We work with a proven installation methodology that focuses on a reduction of time, resources and staff resource utilization.
Project Management
Another key component of TechSolve's professional services is our Project
Management (PM) services. The TechSolve PM Group is capable of managing complex rollout projects of any size or scope. Based on the customer’s overall requirements, our Project Managers supervises cross-functional project teams to plan, implement and
manage customer-focused programs using consistent and proven "best practice" project management methodologies. Project Managers ensure compliance to mutually agreed upon project parameters and schedules, and provide the planning, scheduling, and management of all assigned resources. In addition, Project Managers can help customers determine their own requirements and scope of the proposed project.
