N56 W24720 N. Corporate Circle Sussex, WI 53089 800-451-1460 262-246-4828 (fax)
www.rathmicrotech.com www.area-of-refuge.com www.rathsecurity.com 07/15 Made in the USA
3 Year Warranty
2100 Series
VoIP Phone
Ver. 4 RP8500SIP
Installation and Operations
Manual
Table of Contents
Thank you for purchasing Rath’s Emergency VoIP Phone. We are the largest Emergency
Phone Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Phones are of
the highest quality. Our experienced customer support teams are available to assist with
site preparation, installation, and maintenance. It is our sincere hope that your experience
with us has, and will continue to surpass your expectations.
Thank you for your business,
Tom Touchett
President
N56 W24720 N. Corporate Circle Sussex, WI 53089 800-451-1460 262-246-4828 (fax)
www.rathmicrotech.com www.area-of-refuge.com www.rathsecurity.com
Items Needed . . . Page 2
Set-Up . . . Page 2
Phone Programming . . . Page 4
Volume Controls . . . Page 4
Testing . . . Page 5
Troubleshooting . . . Page 5
Welcome to Rath
pg. 2
Figure 1: POE Power Port (if using POE) Figure 2: LAN Port Connection
Items Needed
Setting Up VoIP Phone
1. Rath 2100-Series VoIP Phone 2. Static IP address for VoIP Phone
3. IP address of SIP Server and Authentication ID 4. PC with Network Interface Card
Note: Address for VoIP phone must be on the same network as SIP Server 5. Battery backed up POE or 12v power source
1. Supply power to the VoIP Phone using either Power over Ethernet (POE) or 12 vdc
Note: In 12 vdc, application power must be applied to SmartPhone VI as well as the VoIP Board 2. Connect LAN Port of VoIP Phone to PC using Ethernet cable
3. Change computer IP address a. Navigate to Control Panel b. Navigate to Network Settings
c. Change IP to default IP address range of VoIP Phone (recommended is 192.168.2.111) d. Change Subnet Mask (default is 255.255.255.0)
4. Turn off wireless card on computer (if applicable) 5. Log into VoIP Phone
a. Enter 192.168.2.16 into web browser (Google Chrome or Mozilla Firefox is recommended) b. Log into ATA
LOGIN: Admin PASSWORD: 7284 6. Navigate VoIP Phone
a. Click Basic Settings under the menu options on left hand side b. Click Region under Basic Settings
7. Set Region Settings
a. Set the CPTG to USA/Canada b. Set the Ring to USA/Canada
c. Set time zone to corresponding time zone d. Click Submit
pg. 3 1. Connect VoIP Phone to network using WAN Port
2. Change the IP Address of the PC NIC Card to a useable address in same subnet as WAN Port 3. Connect PC to network
4. Open Command Prompt
5. Ping IP Address of the VoIP Phone
6. If Ping is successful, plug analog phone into FXS port and place a test call
7. After successful test call, 2100 Phone can be plugged in and is ready for operation 8. Modify SIP settings
a. Under Basic Settings click SIP
b. Check box next to SIP Trunk to enable SIP Trunk c. Change SIP Trunk Mode to Proxy
d. Enter SIP ID for extension
Note: It will be the same as information on SIP Server e. Create Authentication ID
Note: It will be the same as information on SIP Server f. Create Authentication Password
g. Enter register Server Address (IP address of SIP Server) h. Click Submit
9. Modify FXS Settings
a. Navigate to FXS under Basic Settings b. Check Enable box next to SIP FXS Port c. Insert SIP Extension in Name
d. Enter device number for SIP ID in Number blank
e. Click on the arrow under the second box (this will expand more programming options) f. Under Class of Service, only Attendant Transfer, Conference, Call Forward, and Blink Transfer should be selected
g. Under Advanced and Disconnect Signaling, select Open Loop Disconnect h. The Open Loop Disconnect Timer should be set for 600msec
10. Change Network Settings
a. Click Network Under Basic Settings b. Verify routing mode is in NAT
c. Set the WAN IP Address to Static d. Set the IP Address
e. Set the Subnet Mask f. Set the Default Gateway g. Click Submit
11. When window pops up asking to restart IP Interface, click OK 12. Wait 5 minutes for changes to take effect
Setting Up VoIP Phone (Continued)
Connecting Device to Network
Key Pad
Adjusting the Volume:
Rath SmartPhone
pg. 4 Step 1. Begin Program Mode
Step 2. Program Emergency Numbers
Step 3. Program Location Message
Step 4. To Exit Program Mode
Optional Programming Features
Programming the Phone:
Phone Line Check (Default is 10 minutes)
Adjusting the Microphone:
If the person you are calling reports your voice is not loud enough, increase the Microphone Sensitivity by adjusting VR2 ¼ turn clockwise (requires a small Phillips screwdriver).
Adjusting the Speaker:
If the voice of the person you call is not loud enough in the phone speaker, increase the volume by adjusting VR1 ¼ turn clockwise.
Volume Adjust
VR1
Mic Sensitivity
VR2
If the volume is too low or high, adjust it by referring to the diagram and instructions below.
A. Press Enter
A. Press 1, Enter, (Phone Number), Stop To program numbers 2-5, repeat Step 2A Example: To program Emergency Number 2, Press 2, Enter, (Phone Number), Stop
A. Press Stop for 3 seconds
A. To turn on message Press 1, 3, Enter, 2
B. Press 6, Record, (Wait for the Beep, Speak Message), Stop (to replay message, press 6, Play/Pause)
C. Program frequency of message Press 1, 3, Enter, __
0= Turn message off 1= Plays message (1) time
2= Plays message (2) times (default)
3= Plays message until receiving party presses * on their phone
Keypad: Press 3, 4, Enter, (4 Digit Number in HH:MM) To turn off press: 2 3 Enter 3 2 3 Enter 7284 1 1 Enter 2 Remote: Press 3, 4, *, (4 Digit Number in HH:MM)
To turn off press: 2 3 * 3 2 3 * 7 2 8 4 1 1 * 2 Example: 20 Minutes = 0020; 10 Hours = 1000
pg. 5
Testing of the Phone:
Push the silver emergency button to activate VoIP Phone:
Did you hear a dial tone?
Did red LED become a solid light when you pushed the button?
Did red LED flash and someone started talking to you?
Could you hear the other party clearly? (If no, see “Adjust Speaker” on the previous page) Could the other party hear you clearly? (If no, see “Adjust Microphone” on the previous page)
Yes No
If you have answered YES to all questions, you have successfully installed and tested your new emergency phone.
Troubleshooting:
Problem Possible Cause & Fixes No dial tone when the
button is pushed:
Audio is low from the speaker:
Audio is distorted from the speaker:
Called party says audio is low:
When called party hangs up, call stays connected:
Phone appears non- functional. LED does not flash and no audio is heard from the speaker when button is pushed:
Unit will not call out. LED by push button goes on, then immediately off:
• Check to make sure SmartPhone is connected to FXS port on VoIP board
• Verify network connection going into unit
• Speaker control needs to be adjusted
• Make sure the speaker holes are not blocked
• Speaker control needs to be adjusted
• Check connections on all components in unit and network cable
• Microphone control needs to be adjusted
• Make sure the microphone holes are not blocked
• Phone system is not providing a disconnect signal. Verify open-loop disconnect settings on VoIP phone following procedure in FXS Set-Up.
• Check to make sure SmartPhone is connected to FXS port on VoIP board
• Push button may be non-functional. Remove black switch JST connector from SmartPhone board and short across the 2 pins to check board.
• Verify 12V or POE power to SmartPhone circuit board
• Check to make sure phone line is connected to FXS port on VoIP board
• VoIP phone may not be recognized on network
• Take a laptop on the same IP scheme of VoIP phone and PING IP address of VoIP phone through command prompt. Verify VoIP phone is showing on network.
• Settings on VoIP phone may differ from SIP Server and need to be changed
