Time Warner Cable Business Class Primary Rate Interface. Partner Certification

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Time Warner Cable Business Class

Primary Rate Interface

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© Time Warner Cable Business Class

Agenda

 Time Warner Cable in the Telecom Industry

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© Time Warner Cable Business Class 4

TWC Company Overview

 2010 annual revenue of $18.9 billion

– 6.6 percent lift over 2009 for overall TWC

– 23 percent lift over 2009 for Business Class

– 14.5M customer relationships

– 4.5M are voice (Business Class up 10% from 2009)

 Second largest cable footprint

 Well clustered in NY, ME, OH, WI, TX, Carolinas, and southern California

– Major metro areas include NYC, LA, and Dallas

– More than 14 million customers

– Over 450,000 business customers

 Extensive fiber-optic infrastructure within

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TWC Presence in Telecom Industry

 Seventh largest U.S. phone provider

 Launched residential phone May 2003

– 4.5 million total subscribers*

 Launched Business Class Phone in February 2007

– 136 thousand subscribers*

 Launched Business Class PRI

– September 2008 – February 2010

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National Reach, Local Presence

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Telephony Trunks

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Trunks vs. Lines

 Call capacity in both cases is eight simultaneous calls

 Difference

– With lines there are eight telephones with numbers

– With trunks the PBX can support many more than eight telephones

 Based on calling patterns, eight trunks can support ~30 telephones

 Cost for the trunk service is significantly less per telephone (~25 percent) TN1 TN2 TN3 TN5 TN4 TN6 TN7 TN8 8 Channels with 30 TNs

8 Lines with one TN per line

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Trunk Review

 Analog

– Two-wire or four-wire local loop

– Can be used for a single PBX-to-PSTN voice circuit

 DS-1 (T-1)

– Digital twisted-pair facility operating at 1.544 Mbps

– Time division multiplexed (TDM)

– Carries twenty-four 64 kbps voice channels

 ISDN Primary Rate Interface (PRI)

– DS-1 with ISDN interface

– Twenty-three 64 kbps B-channels for voice and data calls

– One 64 kbps D-channel for signaling only

– Most commonly used for connection to customer PBXs

 SIP trunks

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T-1 and Fractional T-1

 Full channelized T-1

– Digital trunk with 24 TDM channels

– Operates at 1.544 Mbps

– 64 kbps channels (bit robbing may reduce to 56 kbps)

– Competes directly with PRI service

– Reduced signaling capability compared with PRI

 Fractional T-1

– Marketed under many names (e.g., flexible T-1)

– Reduced capacity T-1 service (< 24 channels)

– Can be a data or voice service

 Channelized vs. unchannelized

– Individual 64 kbps channels

– One higher speed data stream (maximum 1.544 Mbps)

T-1

FT-1

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What is it?

The technologies

The customer interface

The TWC solutions

Integrated T-1 and/or Converged T-1

Voice and Data over a T-1

Channelized T-1

(e.g., 12 voice and 768 k data)

Unchannelized T-1 (packets) Burstable Voice and Data

(voice compressed)

Line Handoff Trunk F/T-1 Handoff Line Handoff Trunk F/T-1 Handoff

BCP with

HSD PRI over DOCSIS HSD BCP with HSD PRI over DOCSIS HSD

TWC solutions are not constrained to OLD T-1 hierarchy

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PRI over DOCSIS

 Voice-only, IP-enabled service for customers who require a PRI handoff  Service configuration and delivery

– Standard PRI: 23B+D (23 B voice channels) via fiber or DOCSIS

– Fractional PRI: 8, 12, 16 voice (B) channels via DOCSIS

 Standard PRI features

– Calling number/name delivery, caller ID, two-way service, DID blocks

– Service level agreement—service outage credits with service availability objective of 99.97 percent

TWC IP Network

PBX

TWC Network Customer Premises

TWC IP Network

Circuit-Based

DOCSIS (HFC)

SIP Signaling

Voice Gateway PRI

Packet-Based

CMTS

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Fiber-Based PRI with Data Service

TWC IP Network

PBX

TWC Network Customer Premises

TWC IP Network PRI(s) Ethernet Fiber Distribution Hub Voice Gateway Customer’s Data Network Dedicated Internet Access (DIA)

and/or

Ethernet Private Line (EPL)

Ethernet Virtual Private Line (EVPL) Ethernet LAN (ELAN)

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Feature Specifics

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Internet

T-Bone

Other Regions Other Regions

TWC Regional

Network

Time Warner Cable Network: Review

PSTN

TWC Metro/Divisional Network TWC Metro/Divisional Network HFC

DOCSIS Dedicated _Fiber

Dedicated Fiber HFC

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Why Business Class PRI?

 Increase commercial voice revenues

 Addresses needs of larger customers with more complex voice communications requirements

 Entry point for medium to large businesses seeking voice communications solutions

– The U.S. market for these services is $87B

– Voice services are $9B of this market—a TWCBC opportunity

 TWCBC PRI expands the offerings of TWC in this voice communications market

 BC Phone targets the businesses with up to 50 employees

 BC PRI targets medium-sized businesses with 50–500 employees

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Business Class PRI in a Nutshell

 Digital voice-only multi-channel trunk (23 B-channels + 1 D-channel)

 Utilizes the latest IP technology, which operates over TWC’s wholly

owned network

 Connects a PBX or Key System directly to the PSTN via TWC’s

network

 Two-way trunk

 Unlimited Local Calling

 Switched Long Distance (usage-based)

 Maximum of 4 PRIs per location

 Competitive International Rates

 Usage-based Operator and Directory Assistance

 Direct Inward Dialing

– Native or ported

– Blocks of 20 and 100 numbers

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Service Configuration Summary

PRI

Transport

# of PRIs/

Location

PRI**

Configurations

Data Products

Bundled w/ PRI

Fiber

1-4 PRIs

23B+D

Ethernet, DIA

DOCSIS

1 PRI*

23B+D

16B+D

12B+D

8B+D

Ethernet, HSD

* Maximum of one PRI delivered over DOCSIS per customer location/node

** D-channel is always assigned to channel 24; customer can choose between NI-2, 5ESS, or DMS100 emulation

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Business Class PRI Calling Plan

 Unlimited local service

– Local calling area mirrors the LEC calling area

 Usage-based domestic long distance

– Calls charged per minute

– (6-second increments, 18-second minimum)

– Separate intrastate and inter-state rates

– Some markets these are identical so just one rate

– TWCBC implements a bundled approach for local and long distance service

– TWC PIC and LPIC/iPIC

– Always ―PIC’d‖ to TWC at sale, customer is

able to change after the installation has gone through

 Competitive international rates

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Direct Inward Dialing Service

 Each station can have a directly dialed telephone number  Customers may

– Request new BC PRI telephone numbers

– Port their number(s) within the same rate center

– Combination of both

– Existing BCP numbers can be ported

 No local vanity numbers

 Numbers obtained in blocks of 20 and/or 100 – A request for 110 numbers will be 100 + 20

– Less than 5 numbers there is no DID charge

– Maximum of 1,000 numbers/ account

PSTN

237-1231 237-1232 237-1233

Call for 237-1231

More details available in product guide

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 Caller ID: ―name and number‖ (incoming call)

– Originating name and number passed to the PBX, which passes it to the terminating line

– PBX may impose limits on this feature

 Calling ―name and number‖ (outgoing call)

– Customer’s CPE provides the number of the calling party – Lead number in the PRI group

– DID number of the originating equipment

– Any numbers not in the group assigned to the PRI are replaced with a pre-designated TWCBC PRI number

– Caller ID Blocking available at the account level (i.e., all numbers [pending announcement])

– Customer provides up to 15 characters related to company name – Inappropriate or questionable names not accepted

– Only alphanumeric characters are allowed, no special characters

– CNAM information can be set or changed at the DID level

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Call Restrictions in Detail

 Inbound call restrictions

– Block third party calls

– Block collect calls

– Block both (default action)

– No blocking

 Outbound call restrictions

– Block international calls

– Block 900 area code calls

– Block international and 900 area code calls

 All blocking done at the account level (not per PRI or DID)

 Outbound call restrictions often implemented on PBX

– No need for PRI interaction

– Easier for customer to change if need be

– Can be more granular

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Trunk Groups

 Business Class PRI is configured as PRI groups

 Each account can have up to four PRIs

– Maximum four groups per account

– Maximum four PRIs per group

– Each PRI is 23B+D – No NFAS or backup D

– Additional PRIs on an ICB

 Features assigned at the group level

– Telephone numbers (DID)

– Customers assign number blocks to PRI groups when more than one PRI group is ordered

– PIC and LPIC/iPIC

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Dealing with More than Four PRIs

 Customers who require more than four PRIs at a service location can be supported by installing two voice gateways

 Requests addressed via ICB

 The following considerations need to be taken into account

– A PRI group cannot be split across two voice gateways

– Every DID can only be assigned to one voice gateway

– No hunting across voice gateways

 The PBX must support tenant partition, which enables preprogramming of DIDs over specific PRI groups

>4?

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A Reminder about E-911

 BC PRI complies with all regulations and requirements associated with 911/E-911 functions

 Call is routed to the appropriate public safety answering point (PSAP)

 An E-911 capable PSAP will automatically receive the caller’s

telephone number, address, and any additional location information provided on the service order

 All active DIDs served by the PBX will share the same location information (i.e., the PSAP will receive the same service location information for all DIDs served by a PBX)

– Customers are not permitted to access BC PRI service from a remote location (e.g., a customer cannot assign BC PRI numbers from the PRI service location to a remote location)

 BC PRI is not a line-powered service

– Customer is responsible for providing UPS

– In a power outage, 911/E-911 services may not be available

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Considerations that Impact Solutions

 PRI is a two-way voice only service

 Service over DOCSIS is a single standard or fractional service

– Standard PRI: 23B+D (23 B voice channels)

– Fractional PRI: 8, 12, 16 voice (―B‖) channels

 Outgoing CLID (Calling name and number)

– Customer’s CPE provides the number of the calling party

– Lead (pilot) number in the PRI group

– DID number of the originating equipment

– Any invalid (non BC PRI) numbers are replaced with a pre-designated number

– Call forwarding of DID number to an external number (e.g., cell number) results in customer’s name and number appearing as Caller ID vs. original calling party

 Alternate routing, disaster recovery

– Failover is manual, trouble ticket-based process available to support service outage

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Comparing Service Level Agreements

AT&T Verizon Paetec XO One Communications tw telecom TWCBC

Network/ Service

Availability 99.999% 99.90% 100% N/A N/A 99.99% 99.97%

Mean Time to

Restore 3 hrs N/A N/A N/A N/A N/A N/A

Service Interruption Timeframe(s) >3 hrs >45 mins >30 mins >24 hrs >4 hrs <8 hrs >8 hrs <12 hrs >12 hrs <16 hrs >16 hrs <24 hrs >4 hrs >48 hrs >5 mins <4 hrs >4 hrs <8 hrs >8 <12 >12 <16 >16 <24 >24 hrs >1 hr >24 hrs Credits (based on MRC) 1/30 1/30 1/30 1/15 1/120 1/90 1/60 1/30 1/30 100% 5% 10% 15% 20% 35% 50% 1/30 1/10 Mechanism for Receiving Credit Customer-Initiated Customer-Initiated Customer -Initiated Customer-Initiated Customer-Initiated Customer-Initiated Customer-Initiated Source T-1 Shopper's T-1 SLA Comparison Matrix Verizon Business Voice over IP SLA.

SLA also includes credits for missing

jitter, latency, packet delivery, and MOS thresholds. Paetec SLA CA Tariff (XO does not offer SLA for PRI

service)

OneCommunications SLA for ISDN PRI

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Business Class Toll-Free Service

 A value-added service

 Ported or new numbers

– All point-to-numbers (a.k.a. ring-to-number) must be TWC BCP or TWC PRI telephone numbers

 Two service options

– Basic Toll-Free

– Enhanced Toll-Free

 Vanity numbers

 National Toll-Free Directory listing

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Remote Call Forwarding (RCF)

PSTN

802-434-5555 I’m calling 802-655-0940 434 Exchange 655 Exchange 802-655-0940 points to 802-434-5555 *Outbound calls come from

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TWC Remote Call Forwarding Support

 A virtual number (no physical location)

 Calls forwarded to a BC PRI number or a BCP number

 RCF number and ―forward to‖ number must be supported by the same

billing system (currently same TWC market)

 Used for

– Porting customers in different rate centers

– Porting customers with existing RCF

– Customers who move across rate centers

– Customers who want appearance of a local presence

 Supports multiple simultaneous calls

 Maximum of 10 RCF numbers per account

– ICB available upon request

 MRC only, no usage charges

– MRC may be waived if used for porting

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BC PRI Product Differentiators

 TWCBC name recognition

 Reliable fiber delivery

 Complete business communication solutions from single provider

 ―Last Mile‖ independence from local phone company

 No Federal Subscriber Line Charge (or End User Common Line Charge)

 Local dedicated support

 Easy transition to VoIP

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Sales Rules of Engagement

 Sold only to moderate volume users

– No call centers

 Porting within same rate center only

 PRI will be used for voice only service

 No more than

– 4 PRIs over fiber per location

– 1 PRI over DOCSIS per location

 Credit check is required

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Invoicing

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Web-Based Call Detail and Reports

 Online account detail

– Web-based portal

– Four months (plus current) on-demand call detail history

– Print-friendly and CSV export

 On-demand analysis reports

– Top ten highest costs

– Day-of-week LD usage summary

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Installation Expectations

 TWCBC will install and maintain

– Voice gateway

– Managed switch

– Network interface device

 Installation timeline (excluding network construction)

– Native: 30 days

– Ported or combination of ported and native: 45 days

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Gateway Hardware

 Voice gateway that connects to a cable modem/Ethernet switch

 The voice gateway equipment requires 120 volt AC power at about 2–3 amps

 Voice gateway model may vary (number of ports)

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Key Differentiators

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TWC Telcos

Fiber-Optics

One Source for All Telecommunication Needs

Business Class 24x7 Customer Support

Facilities-Based Provider - TWC Owned Infrastructure

Largely Legacy Copper

One Source for All

Telecommunication Needs

Business Class 24x7 Customer Support

Lease Local Loops from Other Carriers*

Standard Taxes and Fees - No SLC Charges

(pass-thru only)

Additional Charges and Fees

*CLECs Only

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1

BC PRI uses the latest IP technology, which operates over

TWC’s wholly owned network.

2

TWCBC products are backed by locally based support staff,

technicians, and engineers.

3

TWC’s HFC network built from Fiber-Optics minimizes signal loss, which increases call quality.

4

Simplified billing will save your customer time and money.

5

TWCBC PRI will work with your customer’s current PRI-compatible phone equipment.

Why Sell TWCBC ?

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Customer Testimonial

 Oncenter Complex - Syracuse, NY

– A nonprofit meeting and convention facility

– Draws 850,000 people each year

– Operates 24/7

Eric Schuster, VP of Operations:

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Customer Testimonial

 Paul Smith’s College - Upstate New York

– 950 students and 200 staff members

– Year-round classes and scheduling

– Rural area with unreliable communications infrastructure from local providers

Ken Whitelaw, Director of IT:

―Thanks to TWCBC, we now have a telephone service that facilitates quick and reliable communication with students and their families,‖ Whitelaw observed. ―Without a doubt, Business Class PRI is

essential to our success. And the cost savings are really significant.‖

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Sales and Training Resources

 TWCBC Partner Portal: www.twcbc.com/partnerportal

– Sample invoice

– Product collateral (co-branding available)

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Contacts

 Brian Snortheim: Director of Marketing, Alternate Channels

– Email: [email protected]

– Phone: (919) 573-7247

 Greg Iuzzolino: Director of Sales, Alternate Channels

– Email: [email protected]