I n t r o d u c i n g t h e P a n a s o n i c T D 5 0 0
Designed for the medium to large organisation.
The TD500 is a fully featured, Digital PABX,
that is affordable, expandable, and built
The ’free’ slot architecture makes it possible to insert any of the range of available expansion cards into any slot in the system. This means that the system can be tailored to meet your specific requirements with additional functionality achieved by simply inserting the appropriate cards.
The success of Panasonic’s range of smaller telephone systems has been largely due to their Super Hybrid Architecture. This architecture is also supported by the TD500 which provides the flexibility to connect the same wide range of analogue and digital handsets in addition to single line devices such as fax machines, cordless phones and answering machines without the need for additional hardware.
When selecting a PABX for your organisation, an important consideration needs to be not just the total feature set supported by the PABX, but which features you are getting for your money.
Panasonic helps makes your decision easy. When you purchase a TD500 PABX, the entire feature set is included in the software package.
This means that if after purchase of a TD500, your company needs a call centre or the ability to automatically route calls, you will not incur high additional charges to have the new features added to the system. Your only costs will be for additional hardware (if required) and the services of a technician to implement the changes to your system data.
I n c l u s i v e S o f t w a r e P a c k a g e
E x p a n d a b l e a n d F l e x i b l e D e s i g n
1 S h e l f 2 S h e l v e s
The modular design of the TD500 means that it can be configured to meet the needs of smaller organisations with as few as 8 extensions and lines, through to larger organisations with as many as 448 extensions and up to 192 lines (maximum 512 ports).
So that you only pay for the capacity you need at any point in time, the TD500 is available in 3 sizes. As smaller businesses grow, the one, two, and three shelf configuration provides expansion from 192 ports (1 shelf), to 384 ports (2 shelves) to 512 ports (3 shelves).
Calls made via ISDN are generally terminated quicker and transmission is clearer, all benefits of digital technology.
Another benefit of ISDN is the ability to support higher speed data communication. When connected as an ISDN extension on the
TD500 it is possible for high speed modems and video conference equipment to share the ISDN line capacity with voice extensions on the system. This means that it is no longer necessary to allocate separate ISDN lines to your data
communications and video conference equipment.
Some of the biggest benefits of ISDN are in the way that incoming calls are handled. Direct In-dial makes it possible to reach each extension from outside the office using a unique telephone number, this can result in huge cost savings by reducing operator workload.
ISDN also makes it possible to receive and view the number of the calling party when receiving an incoming call, and if this call is not answered the TD500 will keep a log of unanswered calls so that you can call back customers once you return to your desk.
N e t w o r k i n g C a p a b i l i t y
Two or more TD500 PABX’s can be connected together over a private network, this makes it easier for staff to dial an extension located at a branch or head office, saving time and money. Networking is possible using either E&M tie lines or E1 digital trunks.
A u t o m a t i c R o u t e S e l e c t i o n
Automatic Route Selection (ARS) is used to modify dialled numbers and select trunks based on a predetermined set of criteria. Often referred to as Least Cost Routing, this feature can select the most cost effective route based on the number dialled, time of day and trunk availability.
This feature is particularly beneficial to companies that have a corporate numbering scheme that covers more than one site, digit modification ensures that calls to other sites are routed via a private network or carrier based corporate numbering scheme, minimising call costs.
C a t e r i n g f o r t h e C a l l C e n t r e
Calls can be automatically directed to a group of extensions. If all agents in the group are busy, waiting callers can be played a message, or can overflow to an alternate destination including voice mail.
A supervisor can monitor queue and agent status from a digital handset to ensure that customer service levels are maintained.
T e n a n t S e r v i c e
Tenant Service makes it possible to spread the cost of the PABX over a maximum of 8 different companies or departments. Each tenant can share or have exclusive use of system resources as required by programming.
H o s p i t a l i t y F e a t u r e s
The TD500 can be digitally integrated with the range of Panasonic Voice Processing Systems. Two sizes of voice processing systems are available, each of these systems is expandable and can be configured to suit your business needs.
Few businesses today can afford to be without the convenience of voicemail. Voicemail streamlines communication by allowing customers and other employees to leave a message when you are not able to take a call. This saves time, reduces costs and minimises lost opportunities.
The Panasonic TVP100/200 systems support a range of voice mail features such as group distribution, message transfer, external message notification and delivery. When digitally integrated with the TD500 PABX, it is also possible to use Live Call Screening which allows you to monitor your voice mail box while incoming callers are leaving a message and, if desired, intercept an important call. Another useful feature is Two Way Recording which allows conversations to be recorded into your mailbox or a colleagues mailbox for future playback or distribution.
A u t o m a t e d A t t e n d a n t
Answers and routes incoming calls, thereby reducing operator workload and ensuring professional call handling after hours.
I n t e r v i e w S e r v i c e
Asks customers up to 10 questions for automated product ordering. Customer responses can be recorded into a mailbox, eliminating the task of manually collecting standard information and providing improved levels of customer service.
M u l t i - L i n g u a l S e r v i c e s
Provides message prompts to callers in two languages in addition to English.
V o i c e P r o c e s s i n g S y s t e m s
T V P - 1 0 0 A L
• 2 - 4 ports • 64 mail boxes
• 18 hours recording capacity
T V P - 2 0 0 A L
• 0 - 12 ports • 1024 mail boxes
Our research indicates that most phone system users do not take advantage of many of the features their phone system has to offer. This is mostly due to system features not being easily accessible or user-friendly. For this reason, Panasonic designed their Digital Handsets with Jog Dial. Jog Dial allows users quick and easy access to system features, speed dial telephone lists and handset controls at the turn of a dial.
Another feature designed to improve staff efficiency is whisper off-hook call announce. This allows users to whisper a message to a work colleague while he or she is on the phone to another person. It is therefore possible to announce an important call to a colleague without the third party being able to hear the announcement.
The eXtra Device Port (XDP) found on the back of every Digital Handset enables the connection of single line devices such as faxes, cordless phones, or answering machines. These devices can
be assigned the same extension number as the desk phone (in parallel) so that as your desk phone rings, so does your cordless phone, or with a different extension number, effectively increasing your extension capacity.
X D P
K X - T 7 4 2 5
• Speakerphone
• 24 dual colour flexible keys
K X - T 7 4 4 0
• DSS console • Busy lamp field • 66 DSS keys
K X - T 7 4 4 1
J o g D i a l
For easy access to system features speed dial lists, can adjust volume and display contrast.
D u a l C o l o u r F l e x i b l e K e y s
Keys can be programmed to select a line, show extension status, one-touch dialling or access to systems features.
S p e a k e r p h o n e
For hands-free operation
L a r g e L C D
Large alpha numeric display simplifies operations and
call handling.
A d j u s t a b l e S c r e e n A n g l e
Can be tilted to suit your needs.
D y n a m i c S o f t K e y s
Performs various functions according to call status.
K X - T 7 4 3 3
• Speakerphone
• 3 line x 16 character LCD • 24 dual colour flexible keys
K X - T 7 4 3 6
• Speakerphone
• 6 line x 24 character LCD • 24 dual colour flexible keys
K X - T 7 4 5 0
• Monitor
• 12 dual colour flexible keys
Easy access to system features Quickly access extensions and speed dial lists Intelligent options when an extension is busy
Absent Message Capability Account Code Entry
Alternative Calling - Ring/Voice Automatic Callback Busy (Camp-on) Automatic Configuration
Automatic Hold Automatic Line Hunt Automatic Redial
Automatic Route Selection (ARS) Automatic Station Release Background Music Bilingual Display Busy Lamp Field
Busy Station Signalling (BSS) Button, Direct Station Selection (DSS) Call Forwarding - All Calls
Call Forwarding - Busy Call Forward - No Answer Call Forwarding - Busy/No Answer Call Forwarding - Follow Me Call Forwarding - to CO/TIE Call Hold
Call Hold, Exclusive Call Log, Incoming Call Log, Outgoing* Call Park
Call Pickup, CO Line Call Pickup, Directed Call Pickup, Group Call Pickup Deny Call Transfer - to CO
Call Transfer, Screened - to Station Call Transfer, Screened - TIE Call Transfer, Unscreened - to Station Call Transfer, Unscreened - to TIE Call Waiting
Caller ID Service
Calling Party Control (CPC) Signal Detection Class of Service (COS)
CO Incoming Call Information Display CO Incoming Call Information Log Conference
Conference, Unattended Confirmation Tones Consultation Hold Data Line Security Delayed Ringing Dial Tones, Distinctive Dial Type Selection DIL 1: N Group
Direct In Lines (DIL) Direct Inward Dialling (DID) Direct Inward System Access (DISA) Direct Station Selection Button, DSS Directed Call Pickup Call Pickup, Directed Do Not Disturb (DND)
Do Not Disturb (DND) Override Do Not Disturb for Direct Dialling In Call Door Opener
Doorphone Call DSS Console
Electronic Station Lockout Electronic Volume Control Emergency Call
Executive Busy Override - Station, Barge-in, Deny External Feature Access
EXtra Device Port (XDP) Handset/Headset Selection Handsfree Answerback Hold Recall
Host PABX Access Jog Dial
Limited Call Duration Live Call Screening (LCS) Lockout Log-In/Log-Out Message Waiting Music On Hold Night Service Off-Hook Monitor One -Touch Dialling One-Touch Transfer Outgoing Message (OGM) Paging - All, External, Group, Deny Paralleled Telephone
Phantom Extensions Pickup Dialling (Hot Line) Power Failure Restart Power Failure Transfer
Primary/Secondary Directory Numbers Privacy, Automatic
Privacy Release
Pulse to Tone Conversation Quick Dialling
Redial, Automatic Redial, Last Number Redial, Saved Number Remote Station Feature Control Remote Station Lock Control Ringing Tone Selection
Ringing Transfer Ringing, Delayed Ringing, Discriminating Saved Number Redial
Screened Call Transfer - to Station Screened Call Transfer - to TIE Secret Dialling
Speed Dialling, Station (10 entries per station) Speed Dialling, System (2000 entries) Station Feature Clear
Station Message Detail Recording (SMDR) Station Programming
Station Programming Data Default Set System Data Default Set
System Programming and Diagnosis with Personal Computer
Tenant Service
Timed Reminder (Wake-Up Call) Timed Reminder (Wake-Up Call), Remote Toll Restriction, 10-Digit
Toll Restriction for Special Carrier Access Toll Restriction Override by Account Code Entry Toll Restriction Override for System Speed Dialling Traffic Measurement
Trunk Access, Direct Trunk Access, Idle Trunk Access, Individual Trunk Access, Trunk Group
Trunk Answer From Any Station (TAFAS) Trunk Busy-Out
Trunk Connection Assignment-Outgoing Trunk Route Control
Two-Way Recording into the Voice Mail Uniform Call Distribution (UCD) User Programming
Volume Control - Speaker/Handset Receiver/Headset/Ringer Walking COS
Walking Station
Whisper Off-Hook Call Announcement (OHCA) Year 2000 Compliant
* KX-T7436AL only.
Optional accessories are required for some features, however most features including SMDR, CTI, UCD are standard with each system.
Ports 512 (max)
System Capacity Lines 192 (max)
Extensions 448 (max)
Control 32-bit CPU / 16-bit data bus
Primary 240VAC, 50Hz
Power Supply Secondary Extn Voltage 30V
Cct Voltage ±5V, ±15V
Power Consumption 450W per Shelf
Switching Non-blocking PCM Time switch
Power Fail Transfer Hard-wired to pre-determined extensions
Ring Voltage 75Vrms @ 25Hz
Memory Backup Using on-board lithium battery = 7 years
Hookflash Timing Range 32 ~ 1016ms
Environmental Requirements Temperature Range 0 ~ 40°C Relative Humidity 10 ~ 90%
Dimensions Basic Shelf (HxWxD) 465x507x334mm Two Shelves (HxWxD) 765x507x334mm Three Shelves (HxWxD) 1065x507x334mm
Weight Basic Shelf (no Cards) 20.4kg
Two Shelves (no Cards) 33.0kg Three Shelves (no Cards) 45.6kg
